Three articles on public sentiment diaries of grid members

"This is my treasure. It records everything in this grid. Don't dare to be careless." Chen Keying said with a smile. The diary mainly records the household registration situation, problems reported by residents, opinions and suggestions on street community work, practical problems solved by timely assistance to residents, and processing results, etc. In particular, we need to get a thorough understanding of the situation of vulnerable groups, laid-off and unemployed people, extremely poor people and empty-nest elderly people.

Not long ago, residents living in No. 69 Xin'an East Road reported on the phone that the exhaust fan used in the "Shaanxi Saozi Noodle House" on the first floor has been making very loud noises, seriously disturbing the residents' normal rest. In the summer, the doors and windows of the house could not be opened, and a dispute arose between the two parties, which became very tense. After receiving the call, Chen Keying invited the two parties together for a conversation. After several mediations, the hotel owner agreed to update the exhaust fan, and a conflict that was about to escalate was resolved with the mediation of the grid chief.

“It’s raining outside, and I’m almost finished with the medicine for high blood pressure.” Grandma Zhao, an empty-nest elderly person in the community, said casually after seeing the grid leader, but Chen Keying took this sentence seriously and wrote it down. on the diary. The next day, the medicine was delivered to Grandma Zhao's home, and the old lady kept talking about it for several days.

“Although what residents reported are small things, they are related to residents’ expectations for grid work.” Li Li, secretary of the Party Working Committee of Jiyuan Road Street in Shangjie District, told reporters, “We must make residents Treat small things as your job responsibilities, write them down in your notebook, and remember them in your heart, and do your best to do them well."

Part 2

The workload of grid workers is large and complicated. , Grid members not only need to be on the job, but also need to be attentive, truly "body" into the grid, understand the people's demands for the first time, and solve the difficulties within their ability in a timely manner. When the grid members talked about their feelings about writing diaries, when the community first distributed the public opinion diary to their hands, they did not care about the diary. They simply recorded their work every day, and finally it became a "running account". ". However, as the work continued to deepen, the content of this simple diary became more and more full. I walked from house to house, the big and small things in people's homes, and the warmth and joy of life were all recorded in the diary to help community residents solve practical problems.

A family in my jurisdiction has a difficult family life. The husband has been doing some part-time jobs, and he has never found a suitable job. After our grid workers learned about this situation when they went down to the grid to visit the households, they immediately recorded her actual difficulties and needs in detail in their "People's Diary". Just recently, the Zhongtian Printing and Dyeing Factory in our jurisdiction needed to recruit a cleaner. After the grid officer learned about it, he notified the resident immediately and informed her of some basic information about the position. He also took the initiative to contact the factory staff and solved the problem quickly. employment problems.

"Run more, ask more, remember more, and think more" to grasp social conditions and public opinion - through the "People's Situation Diary" and convenient contact cards, community grid members can do practical things for residents at the first time , do good deeds, and the community can grasp trends and solve problems in a timely manner.

Chapter 3

Whose family enjoys subsistence allowances; which family has "empty nesters"; whose sewers are blocked and the house leaks; which family needs to receive a low-rent housing subsidy card... ...Wang Liying, the head of the fifth grid of Haigong Community in Xiangnan Street, has a "People's Diary", which records in detail the major and minor events in the community.

On the afternoon of July 31, when the reporter came to Haigong Community, Wang Liying was re-examining migrant women of childbearing age.

"I am busy with work, and sometimes I forget to go for re-examination. Sister Wang takes the initiative to come over every time, and she is always thinking about us." Hou Xiu'e, 30 years old, left her hometown five years ago Xiao Xian came to Huaibei to work and rented a bungalow in Haigong Community. The year before last, Hou Xiu'e and her husband opened a scrap collection station. Because she is busy at work, she often forgets to go to the neighborhood committee for re-examination. Wang Liying recorded Hou Xiu'e's situation in the "People's Diary", and every time it was time for re-inspection, she would take the initiative to go to Hou Xiu'e's scrap station for re-inspection.

“Migrant women of childbearing age have to be re-examined every three months. Over time, I have become familiar with more than 70 migrant re-examination subjects in the grid, and I have to do about half of them. Go find them yourself." Wang Liying said that the conditions of these women of childbearing age are basically recorded in the "People's Diary". After the re-examination, she has to send the re-examination results of these women back to their hometowns in a timely manner.

On the wall of the Haigong Community Neighborhood Committee, the reporter saw such a grid diagram: the entire community is divided into 8 color blocks, representing 8 grids. Key party members serve as grid leaders and are responsible for the daily service management of residents within their jurisdiction.

Wang Liying, 31 years old, was originally a family planning officer in the community. In April last year, he was adjusted to the fifth grid of the community. He is responsible for the health care of more than 900 residents in 327 households in 9 buildings in the area. Service work.

Except for days off, Wang Liying goes to the grid every day. “It’s not that I can solve any problems by walking around, but at least it allows residents to find me when they need help.” Wang Liying said.

It ranges from the propaganda of the party’s principles and policies to the cleaning up of sanitation blind spots, the processing of birth certificates, honor certificates, marriage and childbirth certificates for floating population, as well as urban management and sanitation, comprehensive management, family planning, etc. during grid inspections. Matters closely related to people's lives are Wang Liying's work.

Opening her "People's Diary", it clearly records all aspects of the situation in the jurisdiction. "Without it, it would be difficult for me to carry out many of my tasks." Wang Liying said that by recording the "People's Sentiment Diary", his work has become more targeted and the problems reported by residents can be solved as soon as possible.

Community management is not easy to do, and you often see cold faces from others. In nearly a year and a half as a grid member, Wang Liying has encountered such a situation more than once.

“When I first went to visit to register residents’ basic information, some people did not understand and did not cooperate with the work.” Wang Liying said that one night she went to register marriage and childbirth information, and someone in the room talked to her, but it took a long time. He refused to open the door and told her to go back the next morning, but there was still no one there.

“I have no choice but to make a few more trips.” Wang Liying told reporters that she went to the police 7 times in total before finally registering the information of this household.

"The residents call me the 'alley steward'. This is a kind of trust, a compliment, and a spur. I must fulfill my duties and not let down the expectations and trust of the people." Wang Liying said in This is written in the "Diary of People's Feelings".