What does JD.COM part-time telephone consultant ask in online interview?

Go to the site through vanilla recruitment, and then explain the company's welfare and post, working hours, shuttle bus and a series of things in a unified way. After the speech, the resume template will be distributed to fill in, the QR code on the back will be scanned by mobile phone for written test, and screenshots will be scored. After filling it out, 10 people will go to another room for an interview, and then the interviewer will ask you to introduce yourself first, and then ask some questions, for example, how do you understand this position? Where do you live? How are you going to solve these problems, such as the long commute, why did you quit your job and why did you come to JD.COM? 10 people walked by one by one. He will mark the number on the resume paper, I guess it is the person who passed, and then he will ask you if you have any questions. No, even if the interview is over, I'll wait for the mobile phone to inform you.

Interview questions asked by the interviewer:

How do you understand this position, where do you live, and how will you solve the problems such as long commuting time, why did you leave your job and why did you come to JD.COM?

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Telephone customer service interview experience (Suqian) -JD. Computer output microfilm

20 19-02- 16 09:57:49

Interview process:

Personality test+two rounds of interviews: one interviewer in the first round and three interviewers in each department in the second round.

First, introduce yourself.

Second, why did you choose JD.COM?

Third, career planning.

Interview questions asked by the interviewer:

First of all, I will introduce my internship experience on campus.

Second, why did you choose to work in JD.COM?

Third, how to develop career planning in the future? Will you leave your job? What could be the reason?

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Telephone customer service interview experience (Beijing Dongcheng) -JD. COM shopping center

2018-09-0514: 03: 55 | Apply online.

Interview process:

First, a girl from HR interviewed me. She probably checked with me according to the information on my resume and asked me about my previous work experience, why I left my job and how much salary I asked for. Then the head of the customer service department gave me several scenarios that the customer service staff would face to see how I would deal with them.

Interview questions asked by the interviewer:

How to deal with customers' phone complaints? How do emotional or abusive customers control their emotions? What should I do if the problem raised by customer service cannot be solved?