How to improve the service of Huajiantang?

How to improve the service of Huajiantang?

You can try to start from the following aspects:

1, pay attention to the innate quality of employees.

As we all know, differences in personal qualities will lead to differences in services. Therefore, we must first do a good job in the selection of employees, which requires managers to ensure the recruitment of employees. What we need are employees who have certain social relations and communication skills, are smart, flexible, optimistic and honest, educated, temperamental and have certain work experience. Only such employees can bring vitality to the company and inject vitality into service.

2. Pay attention to the acquired training of employees.

After employees join the company, we should do a good job in training them. First of all, let them know about Concord and integrate into its corporate culture; Secondly, we will give theoretical training to waiters and cashiers according to their job descriptions and the company's service standards, and then enter practical training after passing the examination. In this process, we will set an example for them to learn and operate under the guidance of excellent employees. Finally, they must pass all theoretical and practical exams before they can take up their posts. After taking up their posts, they will still be trained through class meetings or other organizational forms to continuously enhance their service awareness. 3. Pay attention to and care for employees.