Corporate culture of Guangzhou trolleybus

Our business policy: excellent service, beautiful environment, safety first, optimized management, and green public transportation ★ Excellent service: All employees of the company set up the service concept of "service first, customer-centered everywhere, customer-centered" according to the requirements of the quality management system, providing warm and high-quality service to customers, improving customer satisfaction, embodying service commitment to customers and establishing a good corporate image;

★ Beautiful environment: Continue to develop the advantages of "green environmental protection" of trams, strictly abide by various laws and regulations according to the requirements of environmental management system, take various measures to eliminate important environmental factors or reduce their impact, strengthen pollution prevention, save energy and reduce consumption, improve energy utilization rate and improve environmental quality in the whole production process;

★ Safety first: It embodies the company's management idea of "safety first, prevention first", always puts safety first, strictly implements various safety rules and regulations and the relevant provisions of the Law on Safety in Production, correctly identifies hazards, eliminates all kinds of occupational health and safety accidents, and ensures the personal safety of employees. Strengthen education, enhance employees' awareness of self-protection, and actively cooperate with and support safety production;

★ Optimized management: In order to make the quality, environment and occupational health and safety management system run healthily, the company continuously conducts management review and internal audit to realize continuous improvement of the management system, improve the management quality and level of the company, and ensure that the company can fulfill its commitments to customers, interested parties and employees in terms of service quality and environmental protection and safety work;

★ Building green public transport: adhering to the company's purpose of "developing green transport and benefiting the public", through the comprehensive implementation and continuous improvement of the quality, environment and occupational health and safety management system. Provide quality services, improve the environment, pay attention to safety and protect the vital interests of citizens. Provide an environmentally friendly, safe, comfortable and fast green corridor for citizens to travel, establish a good public transport service image in society, strive for corporate brands, realize the unity of economic and social benefits, and constantly move towards the goal of green public transport. Our business philosophy: cultural guidance, scientific and technological innovation, scientific management and intensive cultivation.

★ Cultural guidance is the magic weapon to win the core competitiveness, and stimulating the vitality of enterprises with cultural power is the most fundamental cultural strategy for the growth of trams;

★ Innovation is the soul of enterprise development;

★ Scientific management produces benefits; ★ Intensive cultivation, small things achieve great things. Our enterprise spirit: happy, realistic, enterprising and innovative.

★ Happiness: Happiness is the most basic requirement of employees' professional ethics;

★ Seeking truth and being pragmatic: telling the truth, doing practical things and seeking practical results;

★ enterprising: strive for progress and forge ahead;

★ Innovation: Innovation is the soul of enterprise development, strategic innovation is the direction, technological innovation is the means, management innovation is the foundation, organizational innovation is the guarantee, and conceptual innovation is the forerunner. Only by innovation can we surpass it. Our brand culture: take "honest and harmonious culture" as the soul, and create a brand-new service brand image.

Internally: tap the source power of honesty culture construction and respect people's value.

★ Respect the value of people, pay attention to cultivating the team spirit of employees, and treat employees as social and cultural people; ★ Attach importance to employees' interests, stimulate employees' potential, and pursue the maximization of employees' value on the premise of maximizing social value and enterprise value;

★ Pay attention to employees' interests and expertise, and promote employees' personal career development with good working environment, perfect training plan and career path design.

Externality: the key to the realization of honesty culture lies in the honesty of service terminals.

★ Pay attention to the cultivation of employees' honesty awareness and the education of professional ethics, and form the general behavior characteristics of employees' honesty and trustworthiness;

★ Employees should always keep in mind the social commitment of "safety, punctuality and punctuality" and the code of conduct of "ten dos and ten don 'ts" and "three sentences of civilized service terms".