20 1 1 test social worker: case 10 of typical community teenagers.

Guo, male, born in 198 1 year 10, dropped out of junior college and was unmarried. I live at No.4, XX Village, Xuhui District. Father ran away from home on 200 1 (the reason is unknown). After about three months, his mother (laid-off workers, enjoying the minimum living allowance) began to live together with her neighbors. And his mother often sets a table at the mahjong table with her cohabitant to defraud money.

Second, the background information

The case owner's excellent academic performance since childhood is the pride of his parents and the envy of his neighbors. My parents have been getting along very well, and the life of a family of three is also very good. As the case owner's father suddenly left in 200 1 year, his mother soon moved in with her neighbors and cheated money in partnership, the case owner suffered multiple blows, lost the motivation to make progress, and did not continue to study in junior college, resulting in his dropping out of school. After dropping out of college, he could not find a suitable job. I am very nervous at home with my grandmother and often quarrel.

Third, the main problems

Family breakdown makes the case owner lose trust in human nature and feel that even his parents have abandoned themselves, and no one in the world can trust him. In addition, the owner's self-esteem has been greatly hurt after this series of changes, which makes him feel inferior and feels that he has suffered great failures and setbacks. Through many contacts and conversations with the case owner, the staff found that although the case owner was cheerful in appearance, he was very lonely in heart, eager for the understanding and affirmation of others and needed emotional support and encouragement from others.

Fourth, the problem analysis

Judging from the needs of the case owner, the crux of the problem lies in thought. If we want to completely solve the problem of the case owner and realize "helping others and helping themselves". Social workers should not only comfort the case owner, but also provide emotional support to the case owner, so that he can clearly realize the problems he faces and have the courage and conscious determination to change his psychological state. Help the case owner to change himself by exerting his "subjective initiative".

The victim suffers a series of blows, and his "psychological defense mechanism" will automatically respond to the pressure: retreat (seeking safety by avoiding difficulties. For example, the case owner has inferiority complex; I feel that I have no ability to solve problems, which leads to my dropping out of college. I am depressed (trying to forget what is painful or threatening to him; For example, in front of people, he always shows a lively, optimistic and cheerful appearance, but his heart is very lonely and inferior), aggression (refers to gaining attention and improving self-esteem through aggression; For example, the case owner has always been a good student with excellent academic performance. After a series of family changes, he began to give up his studies and his conduct began to develop in a bad direction. This can be seen as revenge on his parents, and it can also be seen as a way to attract their attention subconsciously. Transfer (refers to the transfer of anger and dissatisfaction to other objects; For example, quarreling with grandma often may be a personality relationship on the one hand, and an unconscious act of transferring and venting pain on the other. )

Verb (abbreviation of verb) service mode: psycho-social therapy mode

This model mainly combines the psychological, physiological, social and other factors and their interactions in the process of the case owner's growth, and uses professional techniques and methods to promote the solution of the case owner's problems and the overall growth and development of the individual.

This model helps the client to reduce anxiety and anxiety through professional interview skills. Enhance the self-adaptability and satisfaction of the case owner, thus promoting the overall growth and progress of the case owner.

Sixth, the employee plan

(1) Establishing professional relationship with the case.

(2) Set work objectives after talking with the case leader.

(3) Reduce the psychological burden of the case owner through case talk, help him regain his self-confidence, rebuild his trust in the surrounding world, and support and affirm the case owner on the emotional level. Help the case owner to contact relevant social resources, try to help him find a job that suits him, further consolidate and enhance his self-confidence and solve his real life difficulties.

(4) Evaluation and analysis.

Seven. Service process

Worker I * * * talked to the owner of the case three times. The main content of the first meeting is to encourage him to enter the society, forget all the troubles of his family and not be trapped by family chores. At the beginning, choose a relatively easy topic as the starting point.

The main content of the second meeting is to let him further contact the society, don't give up on himself, and work hard.

The third meeting encouraged him to go to work and straighten his role. Because the case owner said that he wanted to be a teacher, and considering that he was a college dropout, he suggested that he should be a kindergarten teacher as a transition, and the case owner readily accepted this suggestion.

The fourth time, the case was successful. Through hard work, the case owner successfully found a job (from kindergarten teacher to company employee).

In view of the psychological state of the case owner's inferiority. Workers strive to find the "bright spot" of the case owner and help the case owner to enhance his self-confidence. For example, when the case owner said, "I feel useless and I can't find a good job in the future," the workers praised him and said, "Young man, you are handsome, and you are 1.8 meters tall and arrogant." This not only diverted the pessimism and attention of the case owner, but also enhanced the confidence of the case owner, made him notice his own advantages, felt very happy, and further narrowed the scope.

Eight, case reflection

(A) case talks should pay attention to play the role of "empathy". Empathy is the basic skill of case work, but it is often ignored or misused. Young social workers work with some unemployed teenagers who are out of school. Their living conditions are not good. As workers, we may never know what their real life is like, so we can't empathize with their needs. On the other hand, teenagers are mostly sensitive. They can understand your conversation with him, whether your sympathy for him is from the heart or just to preach to them. Once they find that your sympathy is false, or you can't understand their true feelings, they may erect psychological barriers, making it difficult for you to communicate with him deeply, and it is difficult for him to trust you again. In this case, the worker feels it is very appropriate to use his empathy.

(B) case lectures should be combined with practical work. In case work theory, we usually focus on conversation skills. In the actual work process, pay more attention to the actual effect. Therefore, more practical work may ignore the role of case lectures to some extent. Through this work, I think the discussion in case work should be combined with practice. First, help the case owner find the needs through heart-to-heart, and help the case owner initially open his heart. But the power of language should be aided and enhanced by facts. Just comforting the case owner or helping the case owner understand the facts can't solve the substantive problem. By contacting resources to provide help, you can make him realize that you are really enthusiastic about helping him solve difficulties, thus generating trust in the workers and dispelling the uncooperative emotions that may appear in case work. Therefore, case lectures and practical work are complementary and should be combined.

(3) Social workers help the case owner to relieve the psychological pressure through emotional counseling, but the autonomy of the case owner is the most important. Because in the final analysis, the case mainly knows and learns how to be responsible for itself, so that the case owner can understand that he has the responsibility to make himself develop better. At the same time, by contacting the relevant units, help the case owner find resources (work units) and help the case owner establish self-confidence, so as to better consolidate the effectiveness of the case work.