Is it difficult for a novice hotel receptionist?

Difficult. Beginners at the hotel front desk have some difficulties. The main job of the hotel front desk is communication, because it needs to face different types of guests and deal with them. This is a very test of personal ability, and it is not easy to learn. There are many difficulties for the front desk to learn. Besides professional knowledge, you will meet all kinds of people, and you will often meet unreasonable guests. You should learn to be patient, learn to speak, don't be too formal when talking to guests, and don't argue with him about who is right or wrong. Only by keeping a happy mood can you have a natural smile. If you have a good attitude, he won't have so much to do. No one is born to be a hotel, especially a receptionist. Then the training before work and the exercise at work have greatly improved the growth of employees. Some people are really not suitable for the front desk, and as the front desk of a hotel, only by recruiting the right people can we expect the expected progress and performance.