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What is the duty as a foreman?

Question 1: What is a foreman? What exactly do you need to do? Foreman foreman, the leader goes to work. As a grass-roots manager, he has no prestige compared with 1 management. Everyone is one level older than you and is strict in management. No matter what the employee says, "the xx leader asked me to do it," the superior will say what you did. Generally speaking, if you put yourself in the right position, you will treat yourself as a waiter and take the lead in the assigned tasks, and you will suffer more. After a long time, your employees will have no gossip about your work status and ability, so that when you explain your work, there will be a standard,' I did it, so you have to do it.' In this way, you will establish your own pragmatic and rigorous management style in your work. 2。 You must punish or even severely punish employees' mistakes. In this way, other employees and your superiors can understand your requirements for job execution. Your superiors trust you, and your employees know that this is wrong, and they dare not make the same problem; However, you should pay attention that no one wants to be punished. If your employees don't talk, they will have opinions in their hearts. Generally speaking, they can handle it this way. After work, they will go to dinner with the punished employees or the whole class. Very straightforward to say, "I'm sorry, I sent you to work, and now I invite you to dinner. We are still friends, but I hope we are friends, which can help me finish my work better at work. After work, we will still play delicious food and work. " 3。 Treat employees as brothers, care more and communicate more, find hobbies and do more activities with them, but be meticulous about your work. When employees have affirmed your work, been punished and persuaded, and can live together, the work will naturally be done well. The cohesion of the small team will come out, and the work results will naturally come out. I'm sure your superiors will see your ability to show. Management experience management experience, learn more and do it naturally, don't be discouraged, believe in your own ability, "I am the best!" " "Only by working with such confidence can we succeed. It doesn't matter if you are wrong. Men do things without regret or fear. Don't try to escape!

Question 2: What exactly does the head waiter of a hotel do? As a foreman, you must understand the duties of the foreman: "assisting" the manager to manage the normal operation of the front office. Note: "Auxiliary" is embodied in the following aspects:

1 Assist the manager in daily recruitment.

2. Train employees in basic service theory knowledge: three systems (employee management system, service rules and regulations, attendance system).

Assist the manager to handle all emergencies in the store.

Supervise employees to prepare before meals, serve during meals and work after meals.

5. Seriously handle the employee relationship in the store and establish a United, enthusiastic and harmonious home.

The first thing to do is daily operation, that is, 24 and 3. Secondly, you should summarize the work of employees every day. If something is not in place, you should train the staff to improve their service skills. The most important thing is to understand that people are the most difficult to manage. A harmonious, United and enthusiastic family must be managed with your heart. Because they grew up in different environments and backgrounds and have different personalities and tempers, it has become the biggest problem in hotel management to deal with the contradictions among employees.

Personally, I think the most important thing to be a good manager is not knowledge, but experience. What I wrote above is not written material, and it may not be as good as what is written in the book. But that's what I do every day now. If you really like this industry, I suggest you find more experience first. How to find it: you keep changing jobs, going to restaurants, doing whatever job and salary you want. You have only one purpose: to see how people manage and steal their experience. I come to a conclusion that my bank account will be five times less than that of staying in one place for a long time, but my work experience will be five times more than that of staying in one place for a long time. As for which one is cost-effective, it's up to you. We have to consolidate our knowledge while perfecting our experience. As an excellent manager, you must go to heaven to learn geography knowledge. In short, we must learn to "fool". Secondly, if we want to go up, English is a hand.

As a foreman, you must understand the duties of the foreman: "assisting" the manager to manage the normal operation of the front office. Note: "Auxiliary" is embodied in the following aspects:

1 Assist the manager in daily recruitment.

2. Train employees in basic service theory knowledge: three systems (employee management system, service rules and regulations, attendance system).

Assist the manager to handle all emergencies in the store.

Supervise employees to prepare before meals, serve during meals and work after meals.

5. Seriously handle the employee relationship in the store and establish a United, enthusiastic and harmonious home.

The first thing to do is the daily operation, that is, articles 4 and 3. Secondly, you should summarize the work of employees every day. If something is not in place, you should train your employees to improve their service skills. The most important thing is to understand that people are the most difficult to manage, and a harmonious, United and enthusiastic family must be managed with heart. Because they grew up in different environments and backgrounds, their personalities and temperament are also different, so dealing with the contradiction between employees has become the biggest problem in hotel management.

Question 3: Is the foreman's duty to manage other subordinates in the department and assist the supervisor?

Question: What are the duties of ktv foreman at work? Duty of foreman

Basic information:

Job title: KTV foreman's immediate supervisor: KTV supervisor and manager

Job responsibilities: under the direct leadership of the department manager and supervisor, complete the standard service to the guests and other responsibilities of the department.

Two. Basic job responsibilities

1. Dress as required before going to work, punch in on time, attend noon and evening meetings, and hold regular meetings before going to work. (Contents of the regular meeting: arrange jobs, check employees' attendance and rest, check employees' gfd and tools, summarize and report the previous day's work, instructions from superiors, and specific requirements for service issues).

2. Supervise employees to do a good job in regional sanitation, formulate a reasonable requisition list according to the needs of the department, and control the consumption of consumables in the department.

3. Check the pre-shift preparations in each area: dice, dice cups, garbage bags, spare cups, trays, wireless labels, towels, remote controllers, pens, lighters, bottle openers, air fresheners, cigarette cups, etc.

4. Check whether the lighting, air conditioner, sofa, stool and other hardware equipment are in good condition within the specified time, and report any damage to DJ or engineering department for maintenance. Check whether the sanitation of each area is qualified and whether the smell of each area is normal.

5. To do a good job of succession, the foreman must arrange the handover of employees in each position and explain the contents and precautions of succession in detail.

6. At work, we often check the employees in each position, whether they are punctual and standardized, whether they are whispering, laughing loudly, whether they are running around, whether they are in good mental state and whether their manners are in place.

7. When the guests arrive, set an example and enter the room for service. Supervise the waiter to serve food in time and schedule the waiter's work reasonably.

8. Full-court inspection, on-site guidance, and follow up the problems existing in the work. Immediately after each patrol, I returned to the console and found that the service light was on and no one followed. The foreman will deal with the reason in time.

9. Coordinate the cooperation between the employees of this department and other departments, and handle or report the problems found on site in time.

10. Pay attention to the suggestions and opinions put forward by the guests, such as hardware equipment, services, products and solutions. And report to the superior in time.

1 1. Patrol frequently, do a good job of paperwork in time, and avoid ticket evasion. To know the situation of each tenant, ask the waiter to follow up in time when paying the bill. For cardholders, pay the bill according to relevant regulations. If they fail to pay the bill in time, they should immediately trace the reason and record it.

12. If the room facilities need immediate maintenance, immediately notify the engineering department for maintenance. If the guest damages public goods, he will place an order for compensation in time according to relevant regulations.

13. Regularly inspect public health areas such as staff toilets, halls, passages, etc., urge on-site PA to do a good job of cleaning up in time, and issue invoices to employees who intentionally destroy public health.

14. Observe the performance of employees, do a good job in ideological education of employees, mobilize the enthusiasm of employees, participate in the implementation of the reward and punishment system, and arrange employees to take turns to rest within the specified time. 15. Truthfully feedback employees' movements and report their work performance to department leaders. 16. Arrange dinner and snacks for employees, and check whether the finishing work is qualified before leaving work.

17. If there are individual new employees, they should be given pre-job training and guidance, and their work should be tracked.

18. After all orders are bought, hold a meeting after work, urge employees to keep a work diary, listen to employees' opinions and work conditions, and change clothes and punch in on time.

Question 5: What are the responsibilities and abilities of the head waiter (1)? Responsible for the manager of the restaurant department, play the role of assistant, and complete all tasks assigned by superiors on time, with good quality and quantity. (2) Be responsible for the gfd and attendance discipline of restaurant employees. (3) Be responsible for cleaning the area and tableware, and make a reasonable periodic health plan. (4) Be responsible for the daily pre-meal meeting on this floor, reasonably mobilize personnel and assign work according to the business situation, so as to make the best use of people. (5) Strengthen business supervision, adhere to front-line command, find and correct problems in the service process in time, continuously improve service quality, and properly handle guest disputes. (6) warmly receive new and old customers, be modest and prudent, meet all reasonable requirements of customers in time, pay attention to collecting customer files and opinions and report to the department manager in time. (7) Be responsible for forecasting and controlling regional turnover, operating expenses and labor, making regular inventory, reasonably controlling losses and strengthening property management. (8) According to the predetermined banners, water labels, flowers, stereos and other materials, do a good job in banquet and VIP reception. (9) Be responsible for the horizontal contact between the restaurant and the engineering department, warehouse maintenance department and kitchen department, and complete coordination matters such as maintenance, procurement and receipt. (10) is responsible for the formulation and implementation of the business training plan for employees on this floor, continuously improving the professional quality of employees, and authorizing the foreman to implement the service skills training plan according to the plan. (1 1) Make work plan, work summary and work report, and report to the department manager regularly.

Question 6: ktv foreman job responsibilities foreman job responsibilities

Basic information:

Job title: KTV foreman's immediate supervisor: KTV supervisor and manager

Job responsibilities: under the direct leadership of the department manager and supervisor, complete the standard service to the guests and other responsibilities of the department.

Two. Basic job responsibilities

5. To do a good job of succession, the foreman must arrange the handover of employees in each position and explain the contents and precautions of succession in detail.

7. When the guests arrive, set an example and enter the room for service. Supervise the waiter to serve food in time and schedule the waiter's work reasonably.

9. Coordinate the cooperation between the employees of this department and other departments, and handle or report the problems found on site in time.

10. Pay attention to the suggestions and opinions put forward by the guests, such as hardware equipment, services, products and solutions. And report to the superior in time.

17. If there are individual new employees, they should be given pre-job training and guidance, and their work should be tracked.

18. After all orders are bought, hold a meeting after work, urge employees to keep a work diary, listen to employees' opinions and work conditions, and change clothes and punch in on time.

Question 7: What does the head waiter mainly do? The duties of the hotel foreman are

1. Under the leadership of the hotel manager, be responsible for the organization of restaurant services and complete the reception tasks according to the requirements and specifications.

Second, after receiving the notice of holding a banquet, we should actively assist the chef to draw up the banquet menu, and rationally allocate service personnel, arrange daily supply in time, and do a good job in the design and service management of large-scale banquets according to the nature, specifications and eating habits of guests and hosts.

Three, in-depth work practice, found that the problem is corrected in time, to participate in some aspects of service work, especially the important banquet to personally serve as the reception.

Fourth, take the initiative to contact the kitchen, coordinate the connection between hotel service and kitchen, mediate various contradictions and disputes in dining, listen carefully to customers' opinions, and continuously improve service.

Five, strengthen the ideological education of waiters, and seriously organize the political and professional study of waiters. Before going to work every day, call the waiters in the restaurant for a short meeting, summarize the work situation, arrange the tasks for the day, and constantly improve the political quality and business skills of the waiters.

As a profession, lobby manager plays a very important role in modern hotel catering enterprises.

Entrusted by the general manager, he is a middle-level manager in the hotel or restaurant industry who handles complaints from guests about all equipment, facilities, personnel and services in hotels and restaurants instead of the general manager, supervises the operation of various departments, coordinates the relationship between departments, and ensures that hotels and restaurants provide quality services to customers in normal order. They are the nerve center of hotels and restaurants and the bridge between hotels, restaurants and guests. Their general work scope includes:

1,; Maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized;

2,; Arrange the work of the day properly, and supervise and inspect the work quality of the front desk and waiters;

3,; Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;

4,; Answer guests' inquiries and provide necessary help and services to guests;

5,; Do a good job of patrol every day, supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant employees.

In addition to acting as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of hotels and restaurants.

Lobby managers generally require college degree or above, and their majors are not limited. I have received training in service management and hotel management, and know the knowledge of public relations etiquette, psychology, management and hotel business.

Familiar with hotel management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.

Have good temperament, kindness, generosity, dignified appearance, cheerful personality, good at communication, overall concept, service awareness and strong sense of responsibility, and can work under great pressure.

Question 8: What does the head waiter do? The foreman is usually a connecting link. He communicates with his superiors every day and knows where to improve. There will be a staff meeting before going to work, and then the meeting will convey the wishes of the superior, and then he will start working. What you need in your work is a labor standard to supervise and guide others, as well as the corresponding customer needs and things in the lobby. Handle some basic things in the lobby and guide the supervision staff to do the finishing work after work. To be a good foreman, you should treat yourself as a dog, because you will always be the one at the muzzle.

Question 9: What should the supervisor do? Lead: What an excellent supervisor should do is not to do everything, but to organize, train, coordinate and supervise. Assign all the daily work to colleagues, the supervisor is only responsible for coordination and communication, and usually has time to drink tea and read newspapers. This is the ideal situation for the supervisor. Very different. I believe that the directors of most organizations are not like this. For most people who are subordinates, if your supervisor drinks tea and reads newspapers on weekdays and does nothing, you will definitely hit them. In fact, this is an ideal organizational environment, with a skilled and capable supervisor and a group of well-trained, well-run and centripetal subordinates. Such a team is orderly and completes tasks with good quality and quantity. In such a team, what does the supervisor do without drinking tea and reading newspapers? Unfortunately, most commercial organizations are not like this. Strong is the supervisor, weak is the subordinate, and chaotic is the organization. Once a competent supervisor spends a lot of time cultivating subordinates, cohesive team work ability and improving organizational performance, he will soon be promoted to a higher position and start another dark and chaotic stage, and the spell of "Peter principle" will always follow him. What I want to talk about here is not the "Peter principle", nor the organization and management, but the supervisor. What is the supervisor? What should the supervisor do? What kind of supervisor is a good supervisor? That's a good question This is my most common question. Small companies usually promote a worker who has achieved good results in a certain professional field to supervisor. He has professional skills, but he has no experience as a manager and may not have good subordinates. A good team is often the beginning of tragedy after being promoted to supervisor. At this time, "drinking tea and reading newspapers" is the standard to test a supervisor. If a supervisor is so busy every day that he doesn't even have time to drink tea and read newspapers, then he is definitely not a good supervisor. The first thing a supervisor should do is team management, that is, let everyone take their positions, work hard and coordinate to complete the tasks assigned by the company. The relative mistake is that they work hard, their subordinates do nothing, and even spoil their subordinates like "abusing good people." A spoiled team can never fight. The second thing a supervisor should do is to establish a system, design a process, train subordinates and accumulate knowledge and experience. The unit you took over may have been good, which is your ancestral merit; It may also be chaos, which is the normal state, and it is also the time to test the ability of supervisors. How to redesign the process, improve the system, and make the team achieve the highest efficiency determines whether you are an excellent or mediocre supervisor, and also determines the degree of respect of subordinates.

Question 10: What is the job of a company director? To sum up in one sentence: the supervisor belongs to the supervised, plays the role of supervision and leadership, and includes the conditions and responsibilities that the supervisor needs. Technical knowledge of the competent function. Proficient in technology and management, giving correct instructions and orders to subordinates. Be good at educating subordinates and cultivating multi-functional skills. Be good at improving work, stick to principles and be fair. Be quick and flexible. Good interpersonal relationship. -the duties of the supervisor face the duties entrusted by the employees. Arrange your employees according to the instructions of superiors and the needs of production and supervise their implementation. The responsibility of each employee is different. Supervisors should fully develop their potential and give full play to the advantages of each employee. Training responsibilities Train your employees according to the latest requirements of products, and give them some job-related training and multi-functional training in their spare time. The supervisor in charge of evaluation should establish a perfect and reasonable evaluation system and evaluate the performance of employees regularly. -The supervisor's duty is to keep good relations with colleagues and supervisors, make frequent contact at work, take the initiative to help each other, and take the overall interests as the starting point at the critical moment when dealing with problems. When contacting other departments, we should pay attention to: correctly understand the responsibilities of each department, proceed from the overall situation of the enterprise, and act according to the objectives. Encourage each other, help each other, learn from each other's strengths. For the problems in the department, we should listen to opinions honestly and humbly, correct them if there are problems, and encourage them if there are no problems. Pay attention to interpersonal relationships. The supervisor's duty should be to act as a "consultant" to the superior, and his task is to collect economic and technical information for the superior, report the work of the department, and put forward new problems, solutions and suggestions in the process of implementation, so as to exercise certain functions and powers instead of the superior. Therefore, the supervisor should always find opportunities to contact with the boss, understand his temperament, work habits, what his expectations are, and meet his requirements, which can be counted as his responsibility. Strengthening management knowledge and quality expertise: knowledge workshop knowledge management: In order to be competent for your work, you must be proficient in the knowledge and requirements of your workshop. Life knowledge: You not only help your subordinates solve problems at work, but also give them some help in life, which deserves their trust and obedience. Information: Managers should keep abreast of the internal and external changes of enterprises, collect economic and technical information purposefully, use information flexibly and make correct judgments in time. International consciousness: that is, the management consciousness of the new era refers to looking at the environmental changes and management modes inside and outside the enterprise from the perspective of the international market, recognizing the current situation of the enterprise and absorbing new management knowledge to adapt to the development of the times. Strengthen management insight and judgment: To be good at distinguishing the essence of things and predicting the changes of things and what kind of results they will bring, the supervisor must have certain judgment ability, think from the other side's position and make correct judgments, which is an indispensable ability for the supervisor to evaluate subordinates. Creativity: the supervisor is not only responsible for the shipment of the production line, but also expands the management scope. Really create value for enterprises, such as: product update, improvement of yield, ability to find and solve problems: "High quality is the only way for enterprises to survive and develop". Any quality problem will bring losses to enterprises. The supervisor should be good at finding problems in the production line, looking for potential problems and nip them in the bud. The supervisor should habitually summarize the differences between the actual work achievements of subordinates and the original plan, and flexibly use the knowledge of 4M 1E and QCC to solve the difficulties in the work. Improve the quality and skills of supervisors. Professional skills: we should accumulate experience in our work and improve our professional and technical ability. Social skills: Social skills are conducive to fully stimulating the work potential of subordinates, encouraging subordinates to work hard for the survival and development of enterprises and contribute their talents. Social skills help the service department to better serve the production department. Ability to make production plan: the supervisor must make production plan according to the order and make corresponding labor force according to the production plan to ensure the implementation and completion of the production plan every Sunday. The supervisor must set the output target according to the product characteristics and stages, and this target needs to be constantly updated with the product stages. When setting goals, we should pay attention to: challenging, subordinates can achieve, otherwise it is meaningless. Ability to execute the annual plan: the supervisor must clearly understand the contents, indicators, objectives, strategies and plans of the annual plan, and lead his subordinates to work hard for the goals. Strengthen the tube ... >>

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