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I have never been able to tell the meaning of full escort, local escort and tour leader in tour guides.
If it is a long-distance group or even a local group, in order to improve and ensure the reception quality, in addition to the local escort, the travel agency will also send a full-time escort, who will be responsible for contacting the travel agency during the travel activities and doing a good job of picking up the station. The main responsibilities are to supervise the work performance and reception quality of local reception agencies, coordinate and deal with problems in tourism activities, and ensure the interests and safety of tour groups.
The local escort may be the tour guide of many travel agencies, while the full escort is generally designated by the club and represents the travel agency more directly. In the process of traveling, if you encounter dissatisfied problems, you can directly reflect them to the escort.
The tour leader is also a kind of tour guide, but for outbound groups, there is generally no tour leader in domestic tours, only full escort and local escort. The outbound group can have a team leader or a full escort, but the tasks are different. The team leader is in charge of overseas affairs, and the whole team is in charge of domestic affairs.
Outbound tour leader: a staff member who has obtained the qualification of tour leader according to the regulations and is appointed by the package tour agency to engage in tour leader business.
Tour leader's business: representing authorized tour groups to lead tour groups to travel abroad, urging overseas reception travel agencies and tour guides to implement travel plans and provide entry and exit services for tourists.
The responsibilities of the team leader include:
Remind and urge tourists to abide by the laws of tourist destinations, respect religious beliefs, national customs and living habits, and safeguard the dignity of Chinese people;
Assist tourists with entry and exit, hotel check-in, ticket confirmation and other procedures;
Supervise tour guides and reception agencies to implement tourism plans;
Urge the other party to improve the service quality; Ensure the safety of tourism;
Assist in dealing with emergencies and other problems;
Do a good job of linking paragraphs; Provide translation services when necessary.
The main difference between a tour leader and a tour guide is that:
The business scope of 1 is different. The focus of the team leader's work is to lead the team, urge overseas institutions to handle entry and exit; The work of tour guides focuses on the reception of tourists and the explanation of scenic spots.
2 The workplace is different. The team leader works abroad; Tour guides are usually in China.
3 Different quality requirements. The tour leader should have certain English or destination country/region language ability. Some provinces also require that the tour leader should have more than one year's tour guide work experience before taking up his post, be able to perform the duties of the tour leader, strictly abide by foreign affairs discipline, and have strong emergency handling ability; Tour guides are required to have good language expression and communication skills, master local knowledge of humanities, history and geography, and have strong organizational skills of connecting the preceding with the following, connecting the inside and outside, and coordinating the left and right.
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