Reasons for the success of Pang Dong in Xinxiang

The success of Xinxiang Pangdonglai can not be separated from the complete range of goods, numerous activities, the availability of hardware facilities and intimate service. Fat Donglai pays attention to the store operation and management of goods, and the low gross profit in the background makes the supply chain more sound and smooth, maintains the price advantage of goods, strictly controls the quality of goods, and pays attention to the operation and management of front-end goods, rather than the collection of profits in the background, which is different from many retail enterprises.

The service concept of Pangdonglai can best reflect the management ability and service concept of an enterprise from the square to the bathroom and from the store to the warehouse. The reason why Pangdong's service is good is that it is the same from the inside out (for itself and customers), with strong humanized service and consistent persistence, which has set a service example for the national retail enterprises.

Providing convenience for customers is the service tenet of Pangdonglai. Fat Donglai has never been stingy with rewards for employees' good, feasible and reasonable suggestions, and has never been soft on employees who affect the corporate image and cause customer complaints. Rewards and punishments are clear, and it is forbidden to stop. It is also the premise of efficiently completing all the work to cultivate the self-discipline consciousness of every enterprise employee.

Extended data:

Pangdonglai is known as "the best shop in China" among the people, and people have become accustomed to the sea of people from Pangdonglai. In addition to the ultimate humanized service in the mall, employees from Pangdong can even be as worried, conscientious and conscientious as the boss.

In 2002, Pangdonglai Electric Shopping Mall became the "designated pilot unit of consumer complaint station" designated by the Municipal Consumers Association. At the beginning of 2004, Weidu District Consumers Association awarded Pang Donglai the "Advanced Consumer Complaint Station". From June to 10, 2004, Pang Donglai was awarded the title of "Top Ten Gold Distributors in Henan Province" by Henan Household Electrical Appliances Association. Pang Donglai Electric even proposed that if the price of electrical goods is reduced within 15 days after being sold, it will unconditionally compensate customers for the price difference.