ZTO Express

On June 18, 2009, an express package I needed was sent from Qingdao to Pingshan, Shenzhen, where I am located, using ZTO Express. I thought it would be received on Saturday 20th. The actual online query was at 08:55 on Sunday 21st, "Shenzhen Pingshan is dispatching", although the express delivery is from Qingdao to Shenzhen

Four days is not a short time, but I think it is still acceptable. It will be fine once we get to Pingshan, but I didn’t expect that the trouble has just begun...

My address is: Shenzhen City, Guangdong Province Room **, Building **, BYD Dormitory, Pingshan, No. 3001 Hengping Road, Longgang District. Since the package was heavier (30kg) and I wanted to receive it as early as possible, I chose the address in the living area of ??the dormitory as the mailing address. Go online on the morning of Sunday 21st

Check the mailing information as follows:

2009-06-18 19:46 The express package left Qingdao and was sent to Shanghai

2009 -06-18 20:35 Qingdao Pan Shunde has received the parcel and entered the company for sorting

2009-06-19 05:58 The Shanghai Aviation Department is conducting warehouse scanning

2009- 06-19 19:36 The express item left the Shanghai Aviation Department and was sent to Dongguan

2009-06-21 02:08 The express item left the Dongguan Center and was sent to Pingshan, Shenzhen

2009- 06-21 08:55 Pan Xinmin is delivering the package in Pingshan, Shenzhen

I think it has arrived in Pingshan in the morning, and it should be delivered soon. There was no reminder in the morning.

1. At around 1 p.m., I called Zhongtong Pingshan’s customer service number for the first time:

The customer service said that BYD does not deliver goods on weekends, and I said that this is my living area. It's within Pingshan Town, and you don't have to deliver it to the dormitory. It can be delivered to the main entrance and I can pick it up myself. She said she wanted to confirm, but then she didn't reply and there was no news.

2. More than 10 minutes later, I took the initiative to make a second call:

Customer service said that the courier would have to work after 3 p.m. and could not be arranged until after 3 p.m. I said please arrange it as soon as possible, and she said: OK. Then, my waiting began

...

3. After 3:30, I called the third time:

This time the customer service changed to Gentleman, tell me that the couriers have gone out to deliver the parcels. Please tell me the courier's number so that I can contact him myself (it seems to have nothing to do with him at all). I asked you to contact us and deliver it as soon as possible. The customer service also said: OK. Then, I

continued to wait...

4. I made the fourth call at around four o'clock:

This time the customer service staff was replaced by another woman. I said I had already made several calls. She impatiently told me that BYD did not deliver on weekends and there was no way to arrange it. I had to contact the courier myself, 137**** Mr. Pan. 5. I still called the third Five calls:

This Mr. Pan said that he would not deliver the goods during the holidays, and also told me that other couriers would not be able to deliver the goods.

6. My sixth phone call after 5 o’clock was to the headquarters of ZTO Shanghai to complain. I called nearly 10 times and got through (fortunately, it didn’t sound like that)

The number on the Internet varies throughout the day):

The customer service lady said that she would contact Shenzhen and get back to me afterwards

7. The seventh call 20 minutes later, this was the only one A phone call to me:

This was an experienced customer service lady. She talked a lot at the beginning, but repeatedly emphasized that BYD does not deliver on weekends, and said it was said online

Ming.

I asked her: 1. BYD dormitory is not the same as BYD company. It is a living area, like "Yadi Village" is already the same as a commercial residential area. 2. Across the street from BYD dormitory is Bamboo Yuancun, why can it be delivered across the street? She played the word game and said

Although the addresses were similar, BYD would not deliver the goods unless the shipper was asked to change the address (meaning to the other side of the street). I said

Okay, then if I ask the shipper to change the address, can I deliver it today? She said she was not sure about that, and then... (dispute)... Finally, she pushed it to Zhongtong in Qingdao and asked if it could be handled there. It seems that it is useless to talk more if this continues. It is obvious that customers' complaints are not taken seriously. They are nothing more than decorations. After all, they are still aimed at themselves.

After that, I checked the so-called online instructions. The instructions for Zhongtong Pingshan are as follows:

Delivery range:

Pingshan Town, Kengzi Town (Pingshan Outer Exit Goods exceeding 10 kilograms in the processing area will not be delivered, but can be picked up by yourself) (Baolong Industrial Zone No. 2 to No. 7 Road, Jingneng Science and Technology Park, Enda Instruments, and Wuzhoulong do not operate mid-day shifts) Pingshan Free Trade Zone During the period, BYD does not deliver on Saturdays and Sundays.

Extension, mobile phone number, and factory number must be indicated. Timeliness is not guaranteed. Chen Hsong Group's goods must provide extensions and mobile phones, and the timeliness is not guaranteed.

Pingshan Industrial Zone Colorful Group, (Note: BYD does not do mid-shift) (SEG Samsung, Fuxingda does not do sign-back Orders, timeliness is not guaranteed), Wo

Erma and Omron do not issue return orders and do not guarantee timeliness. Pingshan Pig Farm and Golden Turtle Village first, third, and fifth delivery notes: (Tangbu Village and Chicken Farm do not

Delivery)

With just a few delivery areas, see how many places are "not guaranteed"? Is it possible that if a courier has been delivered for one month and there is a "no guarantee invalid" statement on the ZTO website, it can be exempted from liability? If this isn't the so-called overlord clause, what is it? Similarly, the BYD dormitory in Pingshan Town said that it would not give away food if it was not given on weekends, but it could be given on the other side of the street. Is this another overbearing clause? Moreover, the customer service's explanation is different every time. In this way, we, the so-called customers, and the so-called God have been delayed for a whole day without getting a final solution...

ZTO Express, I have learned from you! I feel sad for your poor service from Zhongtong!