How to create a harmonious working environment for human resources department (1)

Table 1, Li summarizes that oranges are born in Huainan and oranges are born in Huaibei. Different soils have different products. There is even a description of turnips planted in the south in Tang Herbal Notes: "Shepherd's purse does not grow in the north. Some people plant their children in the north; In the first year, half of them were turnips, and in the second year, all kinds of fermented grains were extinct. Planting some radishes in the south will change in two years. " It can be seen that the growth environment has a great influence on plant growth. So is man's dependence on the environment. It is said that Zhu Zhechi and Mexico are black, which are classic descriptions of the influence of environment on people. In human resource management, from paying attention to individuals to paying attention to teams at the same time, paying attention to team culture and team performance is undoubtedly a great progress in human resource management, but paying attention to the workplace environment is still not enough. The author believes that individuals, teams and environment constitute a three-dimensional system of human resource management. The study of workplace environment is a systematic study of human resource management. In the study of workplace environment, people pay more attention to managers and employees, and talk about how professional managers and employees deal with interpersonal relationships and create workplace environment in the workplace, which can be seen from best-selling books such as Office Strategy, Office Politics-Hidden Rules of Office Buildings, Crisis of Survival, Larrabee and Learning to Stop People from Success in the Office. In fact, the human resources department is creating an environment from the overall situation, giving consideration to local adjustment, combining point with surface, coping with internal and external problems, and comprehensive management, so it is creating a big environment, covering the whole workplace. Second, understand the workplace environment What is the workplace environment? Search from a large number of materials, and did not find the exact definition. In my opinion, the workplace environment can be defined as the sum of various elements and their relationships in professional work, which is richer than the working environment and working atmosphere. Workplace environment includes hardware environment and software environment. The hardware environment includes: office space, office facilities and equipment, working instruments and other hardware, which mainly depends on people's sensory feelings and convenience for work, and even includes safety facilities, lighting, noise, spatial layout and so on. Software environment refers to working atmosphere, interpersonal relationship, process system, employee's mood, performance culture, leadership style, etc. The hardware environment has strong industry attributes and job characteristics, and there is generally not much difference between enterprises of the same type. Both hardware environment and software environment will have a great impact on employees, but the most obvious impact is the software environment, especially for high-quality employees, such as professional managers. The influence of software environment is far greater than that of hardware environment. With the development of modern enterprises, this gap is still increasing. Therefore, this paper focuses on the software environment. Among the elements of the workplace environment, people are the most active and influential. Employees, managers, various forms of teams and various relationships within teams have become the most important components in the workplace environment. Workplace environment is more of a psychological feeling of employees, which is closely related to corporate culture. It not only reflects the objective appearance of an enterprise and team, but also embodies the values, team spirit and enterprise spirit of the enterprise and team. It can be said that the workplace environment is a concrete representation of corporate culture, and the real corporate culture and team culture can only be truly felt in the corresponding workplace environment. Workplace environment directly affects employees' happiness index and satisfaction, so workplace environment often becomes a very important aspect in employee satisfaction surveys in many enterprises. A harmonious workplace environment can greatly stimulate employees' passion, improve work enthusiasm and creativity, and improve work quality and performance; Poor workplace environment is the chief culprit that causes employees' interpersonal tension, negative emotions, slack work, intensified company politics and declining professional ethics. Workplace environment is a comprehensive index to test human resources work, and it will also be the most core and arduous long-term work in human resources work, and become the core content of modern human resources management. Whether there is a good workplace environment has become a major consideration for employees to choose enterprises, and it is also a major factor for enterprises to retain talents, especially senior talents. At present, various forms of best employer selection are listed as the main inspection indicators. For example, in 2007, the famous Dutch ranking company ChinaHR.com (CRF for short) and CBN selected "Best Employer in China", and corporate culture and working environment were regarded as one of the six main criteria for evaluating enterprises. Third, the diversity of the workplace environment As the saying goes, there are hundreds and all kinds of people. People of different genders, different ages, different personalities and different knowledge backgrounds make up rich individuals. For example, the famous PDP personal talent scanning system in the United States divides people into five animals: tiger, peacock, koala, owl and chameleon (comprehensive), and each animal represents different personality characteristics. For example, the tiger type represents confident, competitive and ambitious people; Peacock people are good at expressing and communicating, and are experts in negotiation and communication; Koala-type people are approachable, honest and reliable, and have a solid and steady pace; Owl-type people follow the rules, strive for perfection and have strong self-discipline; Chameleon-type people are adaptable and flexible, resourceful and live in harmony. In this way, everyone's understanding of themselves is also rich and colorful. Investigating "What kind of flower am I?" In the survey conducted by Zhaopin in 2006, immortals and orchids were selected the most, each accounting for 28%. The former represents tenacious vitality, indomitable spirit and obscure dedication; The latter represents the elegant temperament of independence, intelligence and competence. It can be seen that the two most common people in the workplace rely on wisdom and persistence. In addition, there are many people in the pine workplace who are evergreen and will always be the backbone of their business, accounting for 17% and 13% respectively. Dandelion, prickly ball with strong personality, delicate rose and passionate epiphyllum account for 65,438+065,438+0% respectively. Different individuals form colorful teams, just like different elements form different substances. Coupled with industry factors, boss's style, different business models and management models, as well as different historical backgrounds, different development experiences and different development stages of enterprises, different workplace environments have been formed. Differences in workplace environment exist not only between companies, but also within companies. This kind of workplace difference is everywhere among company colleagues, managers and managers, and managers and employees. From the workplace diversity survey conducted by Zhaopin, we can see that the workplace environment is diverse and very interesting. 33% people describe their workplace as a plateau meadow, with unstable workplace environment, large internal differences and diversified distribution, just as vegetation will change with altitude; 25% people think that unfortunately living in a cultural desert, the workplace is monotonous; 19% people live in tropical rain forests and compete for sunshine in hot and humid environment; 5% people live in cold Siberia, and the overall environment is ruthless. Only 18% of the lucky ones live in the same environment as Old Town of Lijiang, comfortable and harmonious. Among the factors contributing to the differences in the workplace environment, employees' preference for others in the workplace is also a very important aspect. According to a survey, if animals are used to classify different types of people, the favorite leaders in the workplace are dolphin leaders who represent erudition and wisdom, followed by sheep leaders who are friendly and gentle to people, and decisive and powerful lion leaders barely squeeze into the top three. The favorite colleagues in the workplace are capable lion colleagues, followed by knowledgeable dolphins and hardworking bees. However, the most unpopular leader is the diligent and practical leader of the bee type, and the most unpopular colleague is the beautiful peacock type colleague. It can be seen that people have different preferences for the types of leaders and colleagues in the workplace. In particular, the same person's preferences for leaders and colleagues are very different. In the fierce market competition in modern times, many bosses like those who are wolf-like, aggressive and provocative. With the increase of wolves in the team, the workplace environment is more complicated and changeable. There are many factors that affect the workplace environment. Corporate politics and workplace cold violence are the two killers. Fourth, corporate politics Corporate politics can be simply considered as the sum of various interests within the enterprise, and some people call it office politics. Corporate politics is a very important aspect that affects the working environment. It exists in every enterprise, especially in China, especially in private enterprises. It originates from and acts on the working environment. Corporate politics is absolutely different from professional art or leadership art 1, and the emergence of corporate politics "the world is bustling, all for profit; The world is bustling and profitable. " Politics stems from its conflict of interests. The relationship between people and factions is nothing more than the possession and distribution of resources, which intensifies the conflict of interests through performance appraisal, distribution incentives, promotion punishment and elimination of the last place. The tacit understanding, sphere of influence, influence, chain of command, habits and traditions formed around resource allocation are constantly intertwined. The intensification of corporate politics is often that a person or an interest group breaks the balance, but it cannot achieve harmony with the original system or interest group. Once this balance is broken, there will be disputes and disorder, and politics will become an explicit consciousness and means. If you happen to be the representative of that person or interest group, you must either become the object of corporate politics or become the representative of initiating corporate politics. Human nature is an important cause of corporate politics, which is profoundly revealed by Mr. Bai Yang's "Jianggang Culture". The post-50s have special feelings for politics. Some people who have participated in it still talk about politics, while others are very scared. People born after 60 s and 70 s live in a political soil where their political enthusiasm has not been exhausted, and they all have some political colors, or they are disgusted or curious. Their sensitivity, excitement, fear and rejection of politics will germinate and ferment the remaining political feelings. Nowadays, many high-level and professional managers in enterprises are mainly concentrated in these kinds of people, and politics has never been forgotten in their professional minds. Those companies with strong political color are often those with good development prospects and good treatment. Because they attract a group of high-quality talents, high professionalism intensifies the politicization of the company. The political performance of private enterprises is more prominent in those enterprises with incomplete professionalism. The incompleteness is mainly manifested in two aspects: first, the CEO, boss and CEO are not introduced, or although the CEO is introduced, the boss can't let go and is still directing. In this way, expressing loyalty in front of the boss has become the best political prop. If the real professional manager is CEO, it will be completely different for professional managers to manage professional managers because they have the same feelings and the same professional language. Another situation is that professional managers are used in some positions, but not in some positions. In this way, basically returned to the above question. Because in the eyes of professional managers, those non-professional managers actually represent the boss. This situation often happens in the process of private enterprises becoming bigger and stronger. The emergence of corporate politics is also an important reason why private enterprises are difficult to become bigger and stronger. An important aspect of corporate politics is that the proportion of old employees in senior cadres of enterprises is too large. Because most of them have low academic qualifications and quality, are worried about the possibility of being eliminated, and are unwilling to give up the achievements that can win credit, it is very easy to rally against professional managers. 2. The characteristics of corporate politics Corporate politics is often dressed in beautiful clothes and crowned with high-sounding reasons. Its manifestations are often intertwined with the daily affairs of enterprises, and it is unclear which is work and which is politics, which makes the boundaries of enterprise politics very vague, intangible and unfamiliar. Although corporate politics is manifested at all levels of the enterprise, it is more fully manifested in the middle and high levels. Because of his rich political struggle experience and superb political struggle skills, he gave full play to the traditional wisdom of Romance of the Three Kingdoms and Water Margin. Being able to spread like a virus is another remarkable feature of corporate politics. Due to interest disputes, circle culture, backstabbing, gossiping, everyone has self-protection, speculation, alliance, revenge, and an injustice, making internal wars often break out, filled with smoke and surging. 3. The harm of corporate politics is just like the influence of climate on the natural environment. Corporate politics may also abandon or drown the warm working environment. It is a random, unfamiliar, fast-growing virus, eroding the soul and body of enterprises. It is a very harmful cultural phenomenon for enterprises. This kind of harm is manifested in all aspects of enterprise operation, which can be roughly summarized as follows: (1) The performance of professional show corporate politics is often under the banner of loyalty to the boss, loyalty to the enterprise, concern for colleagues and safeguarding the interests of the company and the team. Packaging and hype have become the usual tactics of those corporate politicians, making small things big, dividing big things into blocks, highlighting achievements and diluting mistakes; In particular, it is their greatest ability to replace others' advantages and their own mistakes. (2) Kidnapping leaders to create problems, then solving problems, and then taking credit; Exaggerating the function, work difficulty and performance will affect the correct judgment of the leaders and form the kidnapping of the leaders. There is also a corporate politician. If he hasn't seen his boss for two days, he is bound to itch psychologically and make trouble, waiting for the boss to summon him. (3) Over-occupation of resources is a kind of transfer, which diverts the sight and attention of contradictions and leaders, so that the golden cicada can get rid of the shell and form a waste of company management resources; Selfish departmentalism, starting from the interests of itself and the small team, occupies resources, monopolizes resources and suppresses stakeholders from resources. (4) work degradation and efficiency reduction provoke contradictions, and the fisherman benefits; Kill with a knife and hide the truth. Corporate politics often goes on quietly, and people who don't understand corporate politics, are not sensitive enough, and lack the art of political struggle often become victims. In order to avoid unnecessary harm, everyone will be vigilant and take precautions everywhere, often exhausted physically and mentally, and it is inevitable that their work will be degraded. (5) It seriously affects the introduction of excellent talents and the survival of new employees. People who have just arrived at the company can't understand the trends of various informal organizations, so they are under great pressure to work in the company. There are many aspects that need to be understood, adjusted and adapted in business, and there is no time and energy to deal with them. It is easy to cause the loss of imported talents. In fact, the workplace environment is the main factor affecting the introduction of talents, the survival of new employees and the retention of outstanding talents. (6) Seriously affecting the workplace environment and forming small interest groups or interests are the main manifestations of corporate politics. Because of its secrecy, complicated interpersonal relationship and reduced trust among employees, the workplace environment is complicated and changeable. In particular, it hurts the fairness and justice of human resource management, resulting in climate imbalance and environmental degradation. 5. Cold violence in the workplace Cold violence in the workplace is a special form of corporate politics. If you offend your boss, you will be left out in the cold. The boss arranges others to do the work that you should do, which makes you feel depressed and bored; Or after a conflict with the head of the department, the head of the department deliberately arranged for you to finish the workload within 8 hours, making you too busy to breathe. There are "circles" among colleagues, and you are always alone, because you disdain to enter the "circle"; Or he once made an improper move and became an "angry figure", and was later "stayed away from him" by his colleagues. These are all high-incidence incidents of cold violence in the workplace. The concept of "cold violence" first appeared in marriage and family, and now it has spread to the workplace, which is called "cold violence in the workplace". The so-called "cold violence in the workplace" refers to the behavior of the boss or group to stimulate each other in a non-violent way, causing serious harm to one or more people's minds. Its main performance is that people have been ridiculed, neglected or even stopped their daily work for a long time, which makes people feel depressed and depressed. The description of "cold violence in the workplace" mainly includes: mental abuse, psychological warfare, indifference and indifference between people, hurting self-esteem, "hard work", suppression, forcing people to resign automatically and other means. According to a survey conducted by Zhaopin, 67% of people in the workplace said that they had suffered from cold violence in the workplace, reaching nearly 70%. Cold violence in the workplace has a considerable psychological impact on people in the workplace. When encountering cold violence in the workplace, only 16.9% people said they would actively resist and find a solution, which brought serious negative consequences to most other victims. Most of them directly lead to negative working conditions. 381%of the victims said that they would be depressed all day, which seriously affected their enthusiasm for work; 20.9% of people in the workplace "use cold refrigeration, and also let each other fall into cold violence in the workplace"; 19.9% people chose to leave their jobs in a gloomy mood. The survey also shows that the incidence of occupational cold violence on bosses is as high as 75%. It can be seen that the boss is a relatively strong group in the workplace and the main implementer of cold violence in the workplace. The harm index of "cold violence" in the workplace is very strong. It will make people feel all kinds of psychological discomfort, and then lead to physical discomfort symptoms, such as digestive, immune, metabolic and other physical functions will be damaged, and finally manifested as job burnout at work, and even leaving the job. Cold violence in the workplace has become a major obstacle to the sustainable development of many enterprises.