Property customer service pre-sales case field special service

Hello, first of all, the pre-sale stage

Participate in project planning, design and risk assessment of unfavorable factors around the project before project sales. From the customer's practical use, the comprehensive factors such as project planning, landscape layout, apartment design, room use area, indoor functional area distribution, pipeline direction, customer's home lifestyle and so on are fully considered. Make full preparations for the reception of different customer groups in the sales process, solve the problem of customer personalization, and enhance the customer buying experience. Second, the sales stage.

Publicize the unfavorable factors inside and outside the red line of the project at the sales site, avoid risks and show corporate integrity. 1, unfavorable factors in the red line:

May cause noise complaints; May cause odor complaints; May cause electromagnetic radiation complaints;

In addition to the above unfavorable factors, whether to publicize other factors that may affect the normal life of the owners, including the location of non-catering shops, garbage stations, transformer boxes, clubs, etc. , should be decided according to local habits and work experience.

2. Set up a product experience area (or sample display area) at the sales site. Demonstrate the product's "customer-centered" design concept, indicating the continuous efforts made for customer needs.

A. demonstration between construction methods; B. Brand display of equipment and introduction; C. innovation management, detail design display, etc. Third, the after-sales stage

1, do a good job of docking with the after-sales department, feedback the customer's problems in time, and handle the scheme. 2. Cooperate with the property to handle the handover and occupancy of the owners.

3. Establish information transmission channels and timely communicate with relevant departments about hot and difficult issues in after-sales service, so as to pay attention to and eliminate problems at the initial stage, reduce the difficulty of rework and after-sales service maintenance, and correspondingly save maintenance costs at the later stage.

4. Do a good job in customer maintenance, maintain continuous attention to the owners, and regularly carry out customer care and customer experience. Only by being professional and sincere enough can we gain the trust and recommendation of customers and gain higher loyalty. 5. Do a good job in customer satisfaction survey, convey brand confidence, and lay a good foundation for later project positioning and service promotion of various departments.

6. Standardized customer complaint handling process to ensure timely and effective handling of complaints.

Hope to adopt, thank you.