The elevator is broken, and so is the property. Which department can I complain to?

If it's just a small problem of property management, such as the property is not cleaned and afforested in time, the garbage is not taken out in time, or the attitude of the property staff is not good, just look for the property manager. Strictly speaking, the property manager is the highest decision-maker of residential property and has great management autonomy.

Step 2 find a street office

Sub-district offices are under the jurisdiction of the people's government of the jurisdiction, responsible for the comprehensive management of the implementation of policies and cultural construction in the jurisdiction, and have the right to accept and assist in property complaints and consultation.

3. Find the housing management department.

Housing management departments and housing management bureaus are generally responsible for: policy changes and supervision of housing security, construction, property management and housing management. Whether the Housing Authority can manage the property company mainly depends on whether there is a direct administrative subordinate relationship between the Housing Authority and the property company.

If there is a relationship, then everything in the property should be managed. If it doesn't matter, it mainly supervises the pricing standards and service contents of property companies.

4. find the industry Committee.

The owners' committee, referred to as the industry committee, is composed of the owners' representatives in the property management area, and the members of the industry committee are elected. Therefore, to a large extent, it will take the interests of the owners as the starting point, reflect the wishes and requirements of the owners, and supervise the management and operation of the property management company. Acceptable complaints from owners.

5. Developers

The general practice in China is that after the development of residential areas, developers choose companies that have business relations with them or property companies established by developers themselves for management. Such property companies often have to bear too much pressure on the quality of repairs for developers, so finding such properties can generally solve the corresponding housing quality and repair problems. Developers are also obliged to accept such complaints.

6. Complaint institution

Third-party property complaint mediation agencies such as "loyal servants" are the product of the rapid development of the Internet era. Owners can find this complaint platform to complain. The advantage is that complaints will be followed up quickly, and owners do not need to waste time and energy to deal with the property.