There are several types of property complaints.

The first category is complaints about equipment and facilities. The owner's design and selection of equipment and facilities are unreasonable or dissatisfied with the quality of equipment operation. For example, elevators often shut down for maintenance, and power supply and water supply equipment often breaks down. The reason for the complaint is that there is a gap between the property used by the owner and the expectation. Owners use the property and pay the property management fee, always hoping that the property is in the best use state and feels convenient and comfortable.

Complaints about management services The complaints about the quality of property services by the owners mainly include the following aspects: whether the users' property and personal safety can be guaranteed, whether the property services are standardized and standardized, whether the manners of property personnel are appropriate, whether the service attitude is enthusiastic, whether the office or living environment is quiet, whether the service time and service are timely and fast, etc. Owners feel that the service quality is lower than expected and will complain because of dissatisfaction. The expectation comes from the feeling that users get normal service every day and the service commitment of the property company. If the service commitment is too high, it is easy to complain because of the gap in expectations. In addition, when a service is "abnormal", such as the bad attitude of the staff, the failure of daily operation, the failure of maintenance personnel to finish the work on time, etc., the owner will pour out his dissatisfaction in the form of complaints.

The third category, complaints about fees are mainly various assessed fees and special maintenance fees. Such as water, electricity, cleaning, greening, public equipment and other shared costs and special maintenance costs such as changing lights and locks. Property service is also a commodity in a sense. Owners always want to buy the best service with the least effort, while property management companies want to minimize the service cost, which is reflected in the sensitive issue of paying various fees.

The fourth category, sudden complaints are caused by unexpected accidents such as power failure, water cut-off, people trapped in elevators, overflow, indoor theft and lost vehicles. Although this kind of problem has its "contingency" and "suddenness", the incident itself is very serious, which brings great troubles to users' daily work and life and causes strong complaints.