Counseling materials for property management personnel: explanation of technical terms of property management (1)

Property: refers to the house and its supporting equipment, facilities and related venues.

Owner: refers to the owner of the property.

Owners' Association: refers to the organization composed of all owners in the property management area, representing and safeguarding the legitimate interests of all owners in property management activities.

Property management: refers to all kinds of houses managed and served by property management enterprises according to entrustment contracts. According to the specific use, it is divided into residential buildings, office buildings, commercial buildings, factories and warehouses, and other buildings.

Construction area of the managed property: refers to the construction area of various houses managed and served by the property management enterprise according to the entrustment contract (including the construction area of supporting buildings in the managed property).

Residential quarter with a total construction area of over 50,000 square meters, surrounded by residential roads or natural boundaries and equipped with public service facilities. ...

Coverage rate of property management houses: refers to the proportion of the construction area of property management houses to the total construction area of houses during the reporting period. Calculation formula:

Property management housing coverage (%) = property management housing construction area ÷ total housing construction area × 100%.

Management personnel: refers to the personnel engaged in market analysis, project development, bidding planning, service content expansion, corporate image design, human resource management, quality management, technical management, financial management and other activities in property management enterprises.

Director of management office (project manager): refers to the person in charge of the project who comprehensively manages and operates the identified property projects and provides professional property management services for project customers. Including management office director (project manager) and management office deputy director (deputy project manager).

House and equipment maintenance personnel: refers to the personnel engaged in the maintenance, operation, monitoring and operation of houses and their supporting equipment, excluding those who specialize in business management.

Cleaning personnel: refers to the personnel engaged in environmental sanitation and cleaning in property management enterprises. Including cleaners and porters, excluding those who specialize in business management.

Security personnel: refers to the service personnel engaged in helping to maintain public order in property management enterprises, excluding those who specialize in business management.

Greening personnel: refers to the personnel engaged in cutting, repairing and maintaining environmental greening in property management enterprises, excluding those engaged in business management.

Other personnel: refers to the service personnel engaged in the above work in the property management enterprise.

House repair: refers to the demolition, renovation and maintenance of completed houses to ensure the safety of houses, and to maintain and improve the integrity and use function of houses.

Housing intact rate: refers to the proportion of the construction area of intact houses and basically intact houses to the total construction area of houses. Calculation formula:

Housing intact rate = (intact housing construction area+basically intact housing construction area) ÷ housing construction area × 100%

Dangerous house rate: refers to the ratio of the construction area of dangerous houses to the total construction area of houses. Calculation formula:

Dangerous house rate = dangerous building area ÷ total building area × 100%.