How to write the work plan of the property management company in 2020?

How to write the work plan of a property company in 2020?

First, give full play to the spirit of unity and cooperatio

How to write the work plan of the property management company in 2020?

How to write the work plan of a property company in 2020?

First, give full play to the spirit of unity and cooperation of Z Property Company, mobilize the subjective initiative of employees, and enhance the sense of ownership.

1. Hold a working meeting regularly every week. While summing up the work, actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees.

2. Conduct team activities irregularly. Organize employees to carry out health care publicity, care for the surrounding environment of the community and other activities to enhance the cohesion and centripetal force of employees.

Second, change ideas, correct attitudes, and firmly establish the awareness of serving the owners (tenants).

In order to improve the service level, we will implement the "responsibility system of all staff taking the lead". Every employee has the responsibility and obligation to receive the suggestions from the owners and visitors, and transmit them to the service center at the first time, and has the obligation to track the processing results and inform the recommenders so that the service can be fully reflected from beginning to end. Establish the owner as the center and promote the "one-stop" brand-new service concept.

Third, activate the management mechanism

1, the management office implements the responsibility system of internal division of labor step by step, that is, the employees in each department have a clear division of labor, do their jobs and do their best, and report directly to the supervisor, who is directly responsible to the manager. At the same time, each supervisor and the person in charge of the management office signed a management objective responsibility letter.

2. The management office implements the system of regular duty, changes the work style, improves the work efficiency, announces the permanent telephone number of the management office to the owner, and listens to the owner's voice in all directions.

3. Formulate practical management measures and implement the "first inquiry responsibility system".

4, improve the management rules and regulations, such as management code, post responsibility system, performance appraisal system, internal staff rewards and punishments system, etc.

5. Quantify the monthly performance appraisal as much as possible, establish an incentive mechanism and improve the performance appraisal system, and reward the diligent and punish the lazy according to the employees' work performance, work performance and job skills, so as to encourage the advanced and spur the backward.

6, improve the system of choose and employ persons, competition for posts, the last out. Really provide development space and opportunities for employees who work hard, perform well and have outstanding abilities.

7. Strengthen internal staff management, build an efficient team and enhance the cohesion of managers.

Four, strict management, improve the management level and service quality.

1, the effective complaint of the community owners to the government property department is zero; The effective complaint to the competent department of the property management company is 2%, and the return visit rate of complaint handling is 100%.

2. The satisfaction rate of community owners to service work is over 90%.

3, urgent repair rework in time, repair rate is not higher than 2%.

4, public security, vehicle, fire management without major management responsibility accidents.

5. The building itself, facilities and equipment are maintained as planned, running normally, and there is no management responsibility accident.

6. The management office plans to set up a community cultural activity group to carry out colorful community activities; Make full use of the publicity column to publish some blackboard newspapers involving property management laws and regulations, typical cases, newspaper abstracts and so on.

7. Records and materials of this year should be kept complete and filed in time.

8. The collection rate of property management service fees is over 95%; The property management report is published to the owner once a year.

Five, increase the intensity of training, pay attention to the training effect.

The management office will select elite soldiers and set up a training implementation team with managers as the main body to train new employees and on-the-job employees:

1, new orientation training

Conduct basic knowledge and basic operation skills training for new employees. The purpose of the training is to make new employees understand the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, current situation and development trend) and get familiar with the company's various rules and regulations (such as attendance system, reward and punishment system and assessment system). ), master basic service knowledge (such as professional thinking, code of conduct, language norms, common sense of politeness, etc.). ), and master the specific requirements of post work (such as post responsibility system, business skills, workflow and requirements). Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.

Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.

2, on-the-job training

Training content:

1 and z rules and regulations of property management company

2.Z Property Management Company Employee Manual

3. Enterprise development, company planning, company philosophy and organization.

4. Relevant professional knowledge of various departments

Through the above training content, strengthen the comprehensive quality training of employees and improve their comprehensive management ability.

Intransitive verbs promote Z property service brand and establish a new image of quality service.

1, human resources integration, according to the needs of the management office, appropriately merge some positions and functions to realize the compound talent management mechanism.

2. Customer Service: Continue to implement the employee handbook, pay attention to standardizing the service etiquette, work efficiency and service quality of employees, and provide customers with warm, polite, enthusiastic, safe and comfortable quality services.

3. Maintenance of equipment and facilities: According to the principle of mechanical and electrical operation and maintenance division, all mechanical and electrical facilities and equipment in the community are implemented layer by layer to ensure value for money, effective management and quality improvement. Ensure the normal operation of power supply and distribution, water supply and drainage, water pump and fire fighting. In the community, weekly, monthly and quarterly maintenance should be planned and implemented to prevent major safety accidents.

4. Cleaning and greening management: the cleaning and greening department should carry forward the spirit of ownership, enhance the sense of responsibility and mission, form team cohesion and implement the supervisor accountability system. In addition, it is necessary to strengthen the supervision of cleaning and greening, and strive for great improvement in this respect.

5. Data management: in strict accordance with the provisions of the archives management. In addition, it is planned to comprehensively sort out the owner's information and the information of the industry Committee, so as to make the catalogue clear, the retrieval convenient, the information of each household on the floor bagged, realize standardized management, and formulate and improve the confidentiality system, data borrowing and checking and other rules and regulations.

6. Vehicle management: strictly manage the vehicles entering the community and gradually realize the parking of the owner's vehicles in fixed parking spaces; Temporary vehicles are managed according to temporary charges; Take custody measures for vehicles that need to be kept, sign a vehicle custody contract, and the owner will pay the custody fee.

7. Safety and fire management: Strengthen the training of security personnel in meetings, etiquette, management skills, communication skills and emergency handling. , improve the identification system, and manage the entry and exit identification registration, rental housing registration and household registration of foreign personnel (decoration personnel). And require security guards to be familiar with about 80% of the owners in the community. Fire control facilities and equipment shall be inspected by security guards and maintained by maintenance workers.

How to write the work plan of property management company in 2020?

In order to further standardize and improve the overall management of the company, better implement various rules and regulations, and promote each service point to better cooperate with and complete various tasks of property delivery, the company has formulated the following work objectives and priorities:

I. Management:

The deputy captain of each station under the security company is responsible for the management work within the jurisdiction. The vice captains must conscientiously carry out all the tasks assigned by the property and the company at the entry point, carry out comprehensive management according to the company's rules and regulations, and require the team members to take the Work Manual of Security Service Specification issued by the company as the working standard and fully serve the property and owners at the entry point.

Second, the image work:

All team members, team leaders and team leaders of all stations under the company must wear uniform clothes and clean clothes. It is forbidden to wear casual clothes except on vacation. Players are not allowed to have long hair, dye their hair and wear exotic decorations. Team leader, team leader strictly requires team members to be enthusiastic, conscientious, polite and courteous, and daily cultivate team members to be respectful, respectful, polite, enthusiastic and thoughtful, and serve the property with a good image.

Third, health management:

The on-duty shift leaders strictly manage the players' personal, living environment and hygiene work inside and outside the booth, and require the players to pay attention to hygiene, wash their hands frequently, bathe frequently, wash clothes frequently, dry more bedding, put things neatly, arrange the players to clean according to the dormitory duty table, and pay attention to food hygiene to avoid infectious diseases due to the dirty living environment.

Four, safety and emergency treatment work:

The monitor on duty is responsible for the safety of the players and strictly implements the system of going out for leave and leave. It is forbidden for players to go out without permission to avoid unnecessary safety accidents. If the squad leader encounters an emergency in his work, he should report it to the property and the company in time, and the squad leader should arrive at the scene of the incident at the first time to control the development of the situation in time. It is forbidden to escalate the incident and fight, and actively assist the property and the company to deal with the incident.

Verb (abbreviation for verb) Public goods management:

Based on the attitude of being responsible for the property and the company, the team and the team leader at each duty point require the team members to take good care of the public goods of the company and the property. The team and the captain should check and count the public goods irregularly, and register and record the public goods. If public goods are intentionally damaged, the parties concerned shall pay compensation according to the price.

Six, improve service standards, do a good job in daily training:

Team leaders of stations should intensify daily training, improve their post ability, post posture and daily service level, train team members to use polite language in their work, provide warm and thoughtful services, and strive to cultivate high-level and high-standard stations and teams.

How to write the work plan of property management company in 2020?

Guiding ideology

Guided by the company's development strategic planning, combined with the actual work of property management services, do a good job in the internal construction of the office and give full play to the coordination and service role of the office.

Work idea

The office is the comprehensive management department of the company. Its basic task is: under the leadership of the manager, establish and improve the basic office management system, and be responsible for centralized procurement, vehicle dispatching, community culture, documents and archives and office affairs management. Efforts should be made to play the role of connecting the preceding with the following, coordinating the left and right, and linking the inside and outside, and to play the role of staff assistants in transmitting information, studying policies, and assisting leaders in making decisions.

Work objectives:

Everything in the office should be conducive to adhering to the principle of excellent service.

Everything in the office should be conducive to the normal development and stability of the company.

Everything in the office should be conducive to improving service quality and business management level, and constantly improving working methods.

, strengthen internal management and successfully complete various tasks. Establish the spirit of respecting posts and loving career, and improve work efficiency.

Main work:

First, strengthen office construction and do a good job in coordination and service.

Establish a regular office meeting system, improve internal management, determine the standards and responsibilities of each post and work, and adhere to the requirements of high, strict, comprehensive and detailed. At the same time, create a healthy working environment, consciously safeguard the overall interests and image of the office, and do not be greedy, resentful, damaging Taiwan or offside, taking care of the overall situation and knowing the overall situation. Firmly establish the concept of the overall situation, strengthen the sense of service, and comprehensively coordinate government affairs according to the requirements of leaders. Adhere to principles, pay attention to methods, be modest and convince people by reasoning,

Second, complete daily office work with high quality.

With the guidance and help of the competent leader, define the task and strengthen the quality consciousness. Do a good job in receiving, transmitting, supervising and managing documents. Read and convey the batch, supervise the instructions of the leaders, check important documents, answer the phone, send and receive faxes, print documents and other daily work, so as to be rigorous and orderly, without making mistakes. All documents and materials of the organ shall be timely, accurate, high-quality and efficient.

1, repair dangerous houses, organize a general survey of dangerous houses, make a repair plan, hold a repair work meeting, and implement the task of repairing dangerous houses.

2. Motor vehicle inspection;

3. File management: Do a good job in the management, transfer and utilization of personnel files.

4, do a good job of temporary work arranged by the relevant departments at higher levels.

Third, the main measures

1, go deep into the grassroots, investigate and study, strengthen work planning, highlight key points, and be targeted.

2. Strengthen the construction of departments, establish the spirit of respecting posts and loving businesses, have a clear division of labor, unite and cooperate, put responsibility on people, and pay attention to work results.

3, establish a global concept, work closely with departments, listen to the opinions of the grassroots and departments, and strive to improve the work, improve work efficiency, and ensure the quality of work.