What are the polite expressions of property customer service?

As a property customer service, there should be a set of etiquette and polite expressions that can be used at any time. The following are courtesy expressions of property customer service collected by Zhishi Bian Xiao, hoping to help you.

Courtesy terms of property customer service: opening remarks and greetings 1, greetings:? Hello XXX group, work number XXX, glad to serve you, what can I do for you? ? Can't say:? Hey, say something! Or just hello, hello, hello?

2. Customers greet customer service representatives:? Hello, miss (sir). ? Customer service representatives should respond politely:? Hello, what can I do for you?

Can't say:? Hey, say it! Or directly? Hey, what do you say? . ?

Courtesy terms of property customer service: inaudible 1. When the customer's voice is too low to hear clearly, the customer service representative keeps his volume unchanged. Excuse me, could you speak a little louder? If you still can't hear clearly, customer service representative: I'm sorry! Your phone voice may be too low because of the line. I'll contact you when I hang up. Okay, I'll hang up in five seconds.

Can't say:? Hey, speak up! ? Not directly? Hey, hey, I can't hear you. Could you speak a little louder?

You can't just hang up.

2. When the phone is too noisy to hear clearly: Customer service representative:? Sorry, your phone may be too noisy because of the line, so I can't hear you clearly. Can I call you after I hang up? Goodbye! ? Pause for 5 seconds, then hang up.

You can't just hang up.

3. When the customer complains that the customer service representative has a low voice or can't hear clearly: Customer service representative:? Excuse me, (slightly raising the volume), what can I do for you?

Courtesy terms of property customer service: communication content 1. The customer calls and finds a busy customer service representative: customer service representative:? Sorry, the colleague you are looking for is busy, or please leave your contact number and I'll tell him or her to contact you later, okay?

2. If you don't hear what the customer said clearly, ask the customer to cooperate. Repeat: Customer service representative:? Excuse me, would you please repeat the question you just reflected?

Can't say:? Hey, what's up? ! what did you say ? I didn't catch that. Say it again.

3. When the information provided is long and the customer needs to record relevant contents: Customer service representative:? Would you please record it?

Don't speak too fast without a hint.

4. Check the information with the customer: customer service representative:? It's a commodity, right? More * * * goods? Can't say:? Hey, what else?

Courtesy of property customer service: complaints 1. When the customer complaint hotline is difficult to dial, the response is slow (including the phone rings three times before answering): customer service representative:? I'm sorry to keep you waiting, because the line was busy just now. what can I do for you?

Can't say:? Hey, I can't help it. The line was busy just now! ?

2. When the customer is in a fierce mood, he swears: Customer service representative:? Excuse me, sir/madam, what can I do for you? At the same time, customer service representatives should adjust their emotions and try to appease customers' emotions. If he can't handle it, he should report it to the site foreman immediately.

Don't argue with customers.

3. When the customer blames the customer service representative for being slow and unskilled: Customer service representative:? I am sorry to have kept you waiting. I will deal with it as soon as possible. ?

Can't say:? Hello, sorry, I'm a new employee! ?

4. When the customer complains that the customer service representative has a bad attitude, the customer service representative:? I'm sorry to have caused you trouble because of our poor service quality. Please forgive me. Can you tell me the details and carefully record the customer's complaints, and ask the customer to leave contact information and submit it to the supervisor or manager for handling?

Can't say:? Hey, I didn't answer the phone just now, I don't know! ?

5. The customer complains about the work mistake of the customer service representative: customer service representative:? I'm sorry for the trouble. I will truthfully report your problem to the supervisor and verify it as soon as possible. Please forgive the inconvenience! ? And record the customer's last name, telephone number and the content of the customer's complaint. If the customer still refuses to accept the apology, the customer service representative: Excuse me, can you leave your contact number? Our supervisor will contact you for handling, so that you can tell the supervisor about this situation quickly.

Can't say:? Hello, I don't know. Please call. ?

6. For the after-sales matters raised by customers, I suggest you call the after-sales service number as much as possible: Sir/Madam, I'm sorry for the inconvenience, because we don't have the handling authority in this area for the time being, so I suggest you call our after-sales service number directly: XXXXX, goodbye! ?

No: Well, I don't know that. You can call XXXXXX.

Courtesy of property customer service: conclusion 1. After placing an order with the customer, it is necessary to confirm whether it is correct again: customer service representative:? Now I'll repeat your order for you. Please check it.

You can't directly place an order for a customer without verification.

At the end of the call, you should ask the customer if there are any other questions: customer service representative:? What else can I do for you? Or do you have any other questions? After making sure that the customer has no other consultation, say it politely. Thank you for calling. If you have any questions, please call again. Thank you. Goodbye! ?

You can't just say goodbye.

3. When the customer still hangs up after the phone call: customer service representative:? Hello! Is there anything else I can do for you? If the customer still doesn't respond, customer service representative: Sorry, I have to hang up. ? Then hang up after 5 seconds.

You can't just hang up.

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