How does the community support the sustainable operation of property management?

First, unify thoughts and fully understand the importance of strengthening residential property management.

In recent years, with the continuous acceleration of urbanization in our city, great changes have taken place in the urban landscape, and the role of community property management in urban management has become increasingly prominent. Strengthening community property management is conducive to the sustained and healthy development of urban economy, to maintaining and improving the working and living environment of citizens, to increasing employment, to maintaining community order and to creating a harmonious social atmosphere. Community property management is related to the long-term development of the city and the vital interests of the people. It involves a wide range and is difficult to popularize. The county (district) government and relevant departments should focus on comprehensively improving the existing community environment, simultaneously promote the construction of new residential areas and property management, take strengthening management, improving the environment, building a harmonious society and creating a civilized city as the goal, adhere to the working principles of respecting reality, facilitating start-up, fulfilling responsibilities and serving the citizens, comprehensively strengthen community property management, improve the long-term management mechanism, continuously expand the coverage of property management and improve the level of property management.

Second, straighten out the system and build a community property management framework suitable for urban development.

According to the principle of "the county (district) government is responsible, the subdistrict office organizes and implements, the community neighborhood committee is responsible, the municipal housing management department supervises and guides, and the district-based territorial management", we will improve the community property management system, clarify management responsibilities, implement work responsibilities, give full play to the role of community grassroots organizations, establish a cooperation mechanism between community grassroots organizations and owners' autonomous organizations, and promote community property management.

(a) the county (District) government property management responsibilities

The county (District) government is responsible for the property management in this area. Specific job responsibilities include:

1. Organize the sub-district offices under its jurisdiction to implement various policies and measures and comprehensively carry out community property management;

2. Implement the office and establish a three-level property management system for counties (districts), streets and communities;

3. Implement management responsibilities and strengthen the deployment, inspection and supervision of property management in this region;

4. Participate in the comprehensive acceptance of residential quarters in this region, and participate in the use of special maintenance funds for residential quarters in this region;

5. Be responsible for the preliminary examination of the standards, upgrades and appraisals of the realty service enterprises, supervise the behaviors of the realty service enterprises within their jurisdiction, punish the illegal business operations of the realty service enterprises or put forward suggestions for punishment.

(two) the street office property management responsibilities

Sub-district offices are responsible for organizing and carrying out property management in their respective jurisdictions. Specific job responsibilities include:

1. Scientifically demarcate the residential property management area in conjunction with housing management, construction, planning and other relevant departments;

2. Organize community neighborhood committees, development enterprises and related property rights units, and elect the owners' committees in each property management area;

3 to guide the establishment of owners' committees for non-residential projects that can independently implement property management within their respective jurisdictions and implement property management;

4. Guide and manage the property management area where the owners' committee has been established, ensure the normal operation of the owners' committee and give play to the role of owners' autonomy;

5 to supervise, inspect and evaluate the property management in the area, and assist the public security department to strengthen the supervision and inspection of the property safety work in the residential area;

(3) Property management responsibilities of community neighborhood committees

Community neighborhood committees specifically organize and coordinate owners' committees to implement community property management. Specific job responsibilities include:

1. Organize the owners' committee to formulate the property management statute and the rules of procedure of the owners' congress, and sign them to the households to regulate the behavior of the owners and property service enterprises;

2. Implement the property service project, assist the owners' committee to hire relevant units to calculate the cost, put forward the charging standards and basis, and report them to the property management department of the subdistrict office, the price department of the county (district) and the municipal housing management department for the record after being examined and approved by the owners' meeting;

3. Assist and guide the owners' committee to select and employ realty service enterprises or set up mass realty service organizations, sign realty service contracts and organize the implementation of realty service;

4. Supervise and inspect the realty service enterprises and realty service organizations, perform the service contracts, regularly announce the income and expenditure, mediate the contradictions and disputes in the service, and have the right to propose the termination of realty service to the owners' committee if the realty service enterprises and realty service organizations fail to perform the service contracts.

(four) the responsibilities of the municipal housing management department

City housing management department is the competent department of property management in this city. Specific job responsibilities include:

1. Seriously study the city's property management development planning, development goals and working ideas, formulate relevant supporting policies, and put forward working opinions;

2 responsible for the collection of public funds for property management, in conjunction with the financial department to arrange the use of public funds for property management, and do a good job in management, supervision and inspection;

Implement the bidding system for property management projects, and organize the inspection, assessment and personnel training of the property management industry;

4 supervision, guidance and management of the city's property management activities, mediation of major disputes in property management.

Three, according to local conditions, reasonably determine the area, mode, content and charging standard of community property management.

Residential property management implements grading or basic management services. According to the housing construction, facilities, residents' needs, owners' wishes and service agreements in each region, determine the area, method, content and charging standard of property management.

(A) the division of property management areas

Under the organization of sub-district offices, make overall consideration and comprehensive balance, and scientifically and reasonably divide property management areas in accordance with the following provisions.

1. In principle, the property management area shall be subject to the building red line map, project approval or planning approval. Relatively complete residential quarters and independent groups should be regarded as a property management area.

2. The division of property management areas is consistent with the geographical scope of community neighborhood committees, sub-district offices and counties.

3. The property is easy to be closed and unified.

4 infrastructure, supporting facilities and equipment, housing quality, supporting degree, similar environmental conditions of the property should be included in the same property management area.

5. Property with the same land use right shall be included in the same property management area.

Counties (districts) should incorporate the results of property management division into the regional atlas of property management.

(B) the property management model

1. New residential area. Combined with community management, comprehensive and timely implementation of graded property services. According to the housing construction, facilities, residents' needs, owners' wishes and service agreements in each region, the property service level is determined. In strict accordance with the planning and design scheme, the construction will be carried out in accordance with the requirements of complete facilities, beautiful environment and traffic safety, and qualified property service enterprises will be selected to implement classified property services through bidding. Planning, construction, housing management and other departments should perform their duties, and do a good job in the planning, design, construction and property management of newly-built residential quarters in Mishimatong. Strict implementation of the comprehensive acceptance system, without acceptance or unqualified acceptance of new residential areas will not handle property registration procedures.

2. Existing residential quarters after renovation. According to residents' needs and affordability, the property management and community management are organically combined, and the property service area is defined on the basis of community jurisdiction. On the basis of community neighborhood committees, organize owners' meetings and set up owners' committees; Relying on property service enterprises or mass property service organizations to carry out property service activities. Intensify the transformation of existing residential quarters, with the municipal housing management department taking the lead and relevant departments cooperating to gradually solve the problems existing in the environment and supporting facilities of existing residential quarters. For the existing residential quarters with conditions after transformation, the owners' committee will select professional property service enterprises to provide services according to their grades; For communities that are not fully qualified, the community neighborhood committee will take the lead in setting up a property service team to implement basic services with cleaning, green protection and security as the main contents, or adopt the "building management" mode to solve the problem of the person in charge, and the management expenses will be borne by the owners. Units build their own family buildings and other standardized property management, property services are led by each unit, and community neighborhood committees are responsible for supervision and guidance. Strive to cover every community by the end of 2009, and basically establish a working mechanism of property management with sound system, sound policies and proper responsibilities.

(3) Contents and charging standards of property services

Distinguish different natures and characteristics, and determine the contents, items and grades of management services. Property service charges should follow the principles of fairness and reasonableness, consistent quality and price, and implement government-guided prices and market-regulated prices respectively. According to the planning, construction, supporting conditions and management services of new residential quarters, the service level and charging standard are determined according to the property service level standards formulated by the price and housing management departments. The content and charging standard of existing residential property services can take the form of optional services. According to the wishes of most owners, the management service items can be determined, and the service cost and charging standard can be calculated. The owners' committee will sign a service contract with the entrusted property service enterprise or property service organization, and announce the implementation in the community.

Fourth, pay attention to the standardized operation of residential property management.

(A) standardize the early management of property projects

New property projects, before the establishment of the owners' committee, must implement the preliminary property management. When handling the pre-sale permit of commercial housing, the development enterprise shall provide the property service plan after the completion of the project, reserve the property management space, select qualified property service enterprises in accordance with the regulations, and sign the preliminary property service entrustment contract with the selected property service enterprises to provide preliminary property services. In the commercial housing sales contract signed by the development enterprise and the house buyer, there should be relevant provisions on property services, and the main contents, service levels and charging standards of property services after the house is delivered for use should be agreed. The owners and the realty service enterprise shall sign the preliminary realty service contract and the temporary management convention according to the commercial housing sales contract. Planning, housing management, land and resources, construction and other departments shall, according to their respective responsibilities, supervise and urge the development enterprises that fail to perform the contract, extend the supporting facilities of residential areas for a long time, infringe on the interests of property buyers and affect the urban environment and social stability. If the rectification is still not made within the prescribed time limit, the above four departments shall be exposed in the news media, and limit or stop handling the land bidding, planning approval, annual qualification inspection and construction permit procedures for their new development and construction projects according to the situation. The relevant departments should earnestly perform the functions of real estate market supervision, and publicly expose the development enterprises that do not attach importance to property management until the real estate development market in our city is cleared.

(two) standardize the formation and operation of the owners' committee.

In a property management area, if the construction area that has been delivered to the owners for use reaches more than 50%, or the construction area that has been delivered to the owners for use is less than 50%, but more than 30% and it has been more than 12 months, an owners' committee shall be established. Only one owners' committee can be established in each property management area. The funds for the work of the owners' congress and the owners' committee shall be borne by all owners, or shall be charged from the operating income of public building facilities shared by all owners. Sub-district offices shall, in accordance with the prescribed procedures, promote the construction of owners' committees. In principle, members of the owners' committee of residential quarters are recommended from community neighborhood committees, relevant property units, property owners and enthusiastic public welfare personnel, and the director may be a member of community neighborhood committees. Street offices shall support the work of the owners' committee. Before the establishment of the owners' committee or during the transition period, the subdistrict office shall designate the community neighborhood committee to perform the duties of the owners' committee to ensure the normal work.

(3) Standardize residential property management after the establishment of the owners' committee.

1. Do a good job in selecting and appointing property service enterprises.

After the establishment of the owners' committee, the owners' meeting shall be held in a timely manner according to law, and a decision shall be made to renew or select the prophase realty service enterprise. If the owners' general assembly decides to renew the contract with the pre-realty service enterprise selected by the development enterprise, the owners' committee shall complete the renewal work within 30 days after the decision of the owners' general assembly; If the owners' congress decides to hire a new realty service enterprise, the owners' committee shall inform the prophase realty service enterprise in writing. The prophase realty service enterprise shall complete the evacuation within 60 days after receiving the notice. Development enterprises, pre-realty service enterprises and owners' committees shall do a good job in the transformation and convergence of property management according to regulations, and ensure the full implementation of standardized and hierarchical services in new residential quarters.

2. Standardize the rights and obligations of all parties in property management.

The owners' committee is responsible for convening the owners' meeting and signing a formal property service contract with the selected property service enterprise on behalf of the owners; Supervise the performance of the property service contract and the implementation of the supervision and management regulations; Urge the owners to assist and support the work of the realty service enterprise in accordance with the contract; Actively cooperate with and support the work of community neighborhood committees.

Owners have the right to formulate and modify the rules of procedure of the owners' congress, formulate management regulations, elect or replace members of the owners' committee, select and dismiss property service enterprises, and raise and use special maintenance funds for houses. The owners shall abide by the owners' convention and the rules of procedure of the owners' congress; Abide by the rules and regulations on the use of * * * parts and facilities in the property management area, and maintain public order and environmental sanitation; To implement the decisions of the owners' congress and the decisions of the owners' committee authorized by the owners' congress; Pay special maintenance funds in accordance with relevant state regulations; Pay the property service fee on time.

The realty service enterprise shall, according to the service contract, formulate a perfect realty service scheme and management systems for safety, cleaning, maintenance, finance and archives, be responsible for environmental sanitation cleaning, flowers and trees maintenance, vehicle parking management and other service matters agreed in the realty service contract within the realty management area, earnestly perform their duties and improve the service quality. Matters other than the service contract shall be implemented after consultation with the owners' committee.

Relevant professional facilities management departments should do a good job in the management and service of community power supply, water supply, heating, gas, communication and other infrastructure, undertake the maintenance responsibility of relevant pipelines and facilities and equipment according to law, meet the requirements of community residents and charge relevant fees to end users.

3. Strengthen the supervision of property service enterprises.

City housing management departments and county (district) property management departments should strengthen the supervision of property service enterprises, establish and improve the credit file system of property service enterprises, carefully evaluate the service performance and credit degree of property service enterprises, and regard it as an important condition for qualification assessment, annual inspection and property bidding; Establish and improve the responsibility mechanism for property complaints, promptly investigate and deal with violations in property services, urge property service enterprises to rectify, and earnestly safeguard the legitimate rights and interests of owners; Establish and improve the exit mechanism of property management, and deal with property service enterprises with inadequate property services and more complaints from owners in accordance with relevant regulations. Actively explore the system and method of organizing owners to conduct annual assessment of management personnel of property companies.

4. Strict exit and handover procedures for property service enterprises.

Upon the expiration of the realty service contract, the owners' assembly of residential areas and the realty service enterprise fail to renew or terminate the realty service contract in advance, and the realty service enterprise withdraws from the management of residential areas, it shall strictly perform the withdrawal and handover procedures in line with the principle of maintaining social stability, ensuring the basic normal order of the realty management area and realizing a smooth transition.

(1) If the realty service enterprise fails to renew the realty service contract or terminate the contract in advance within the contract period, and intends to withdraw from the residential area management service, it shall notify the owners' committee in writing 60 days before the contract expires or terminates in advance, and notify the county (district) property management department, subdistrict office and community neighborhood committee to do a good job in the handover of relevant facilities, equipment and materials. If the owners' meeting is not established in the residential area, the local sub-district office will take the lead in organizing the joint meeting of relevant departments to listen to the opinions of the owners and the property service enterprises and deal with the specific matters of the withdrawal of the property service enterprises.

(II) Where the owners' meeting proposes to terminate or terminate the contract with the realty service enterprise or re-employ the realty service enterprise, the owners' committee shall, after the owners' meeting makes a resolution, inform the realty service enterprise in writing of the reasons and time for the termination, and inform the county (district) property management department, subdistrict office and community neighborhood committee in writing of the relevant information of the meeting, and keep relevant information and accept the inspection of the county (district) property management department, subdistrict office and community neighborhood committee. The realty service enterprise shall complete the exit within 60 days after receiving the notice. The owners' congress shall complete the selection and appointment of a new realty service enterprise before the original realty service enterprise completely withdraws.

Five, strengthen policy support and organizational leadership to ensure the healthy development of community property management.

(1) Strengthen policy support. Labor and social security departments should combine the implementation of "expanding re-employment project" and "improving social security system project" to give preferential policies to property management practitioners. Housing management departments should cooperate with relevant departments, strengthen the guidance of property management from the policy and business, and help grassroots solve practical problems. All units in the community should support and participate in community property management.

(2) Implement financial guarantee. Property service enterprises should improve the service level, strengthen management, improve the charging standard of property services, and provide basic guarantee for community property services. Improve the relevant policies, standards and methods for the management and use of residential special maintenance funds, and manage and make good use of funds in accordance with relevant regulations. Financial departments at all levels should increase support, properly arrange start-up funds and support funds for residential property management, and promote the all-round development of property management.

(3) Strengthen organizational leadership. The municipal government set up a leading group for community property management. The leader is the deputy mayor in charge of the municipal government, the deputy leader is the deputy secretary-general in charge of the municipal government and the director of the Municipal Housing Management Bureau, and the members are a responsible comrade of the county (district) government and the municipal housing management, planning, construction, finance, price, civil affairs and civilization office. The leading group has an office located in the Municipal Housing Authority. Counties (districts) should also set up corresponding institutions, take strengthening community property management services as an important content to improve the level of urban management and create a civilized city, implement institutions, clarify tasks, refine responsibilities, and accelerate the establishment of a work system that focuses on one level and one level at a time. Establish a property management responsibility target assessment system, improve the city, county (district), street, community four-level assessment mechanism, and mobilize the enthusiasm of all parties.

(4) create a good atmosphere. Relevant departments at all levels should take various forms, vigorously publicize the property management regulations and related policies and regulations, publicize the significance of property management, let the general public and all sectors of society understand the policies, strengthen the awareness of property rights, establish the concept that property services are commodity consumption, guide them to actively support and participate in property management activities, actively maintain community order, pay property service fees in time, and solve disputes arising from property services in time. It is necessary to take the attention paid by cadres and workers to property management and the payment of property service fees as the assessment content for creating civilized units. Various measures should be taken to enhance the consciousness of the majority of owners to support and cooperate with the management of the community, and form a good atmosphere of "the community is my home and cleanliness depends on everyone".