Maintenance and operation management of houses and ancillary equipment and facilities. It mainly includes the maintenance and operation management of buildings, central air conditioning systems, boilers, high and low voltage distribution systems, standby generators, fire alarm systems, water supply and drainage systems, elevators, water pump systems, lighting systems, sewage treatment systems, intelligent building systems, ventilation systems, refrigeration equipment, broadcasting systems, parking lots (garages), etc. Ensure 24-hour water, electricity, gas and heat supply, as well as the normal operation of elevators, power distribution, central air conditioning, boiler room and oxygen delivery system. Elevator operation has full-time driver standing service, and different levels of station reporting realize smiling service. Property management companies should make maintenance plans according to medical requirements and equipment operation procedures, improve maintenance efficiency, ensure the intact rate of equipment and facilities, and avoid any safety accidents harmful to patients. Property maintenance technicians must have a certain theoretical level and rich practical experience, and can take effective measures in an emergency. Security services. It mainly includes access control system, fire safety inspection, safety monitoring, motor vehicle and non-motor vehicle management, and handling emergencies. , especially in important or special areas such as operating room, pharmacy, laboratory, morgue, finance room and dean's room. The security department should strengthen the safety protection of medical personnel and handle fights or medical disputes in a timely and prudent manner. Strengthen the monitoring of hospital entrances and exits, effectively carry out anti-theft work and prevent public security criminal cases. Organize regular fire safety inspections to completely eliminate potential safety hazards. To equip full-time firefighters and set up voluntary fire brigades, it is necessary not only to carry out business knowledge training, but also to hold fire drills. Ward bedding detergent supply management services. It mainly includes the collection, counting, sorting, bagging and classification of unclean bedding in the ward, and clothes that are infectious and contaminated by blood, feces and pus should be sealed; Recycle all kinds of bedding and work clothes and wash them clean. The patient's clothes should be separated from the medical staff's work clothes, and the principle of laundry classification should be observed. The recycled dirty bedding should be disinfected and soaked in time. Classification and division of clean bedding, distribution of clean bedding in each ward, and timely distribution to various departments, and inventory registration; Record the maintenance of damaged items every day. Environmental management services. The sanitary cleaning work of the hospital mainly includes the sanitary cleaning of various wards, departments, operating rooms and other parts of the hospital, and the collection and removal of various garbage. In garbage disposal, we should distinguish between toxic and non-toxic, and disinfect regularly. The destruction of medical waste should be managed in a unified way, and it should not be lost to avoid large-scale infection. Hospital cleaning staff should have high quality, master basic medical knowledge, understand the emergency handling procedures, and strictly abide by the disinfection and isolation system of medical care. Cleaning staff should be diligent, sweep with the dirt and keep a quiet medical environment. Familiar with hospital environment and good service attitude. Don't ask questions if you don't understand Do a good job in greening and beautifying public areas of hospitals, regularly maintain, irrigate and prune trees and green spaces, and put an end to the phenomenon of random destruction and occupation of green spaces. Care worker service management. Nursing service is the characteristic of hospital property management, the continuation and supplement of the work of hospitals and nurses, and the right-hand man of medical staff. Nurses should generally have secondary professional knowledge and skills. Under the guidance of head nurses and nurses, three shifts of 8-hour working system or two shifts 12-hour working system take care of patients' daily life. First, hospital property management requirements 1, pay attention to service quality and safety management issues 2. Completely change the service concept and provide proactive maintenance services. 3. Implement labor quota management, improve cleaning service quality and reduce management cost 4. Implement strict assessment system and establish effective incentive mechanism 2. Key points of hospital property management:
1. Auxiliary medical services are in place, freeing medical staff from unnecessary work, allowing them to devote more energy to business research and concentrate on medical services, improving the service efficiency of medical staff and improving the medical level.
2. Meet patients' diversified medical service needs, and provide hospitalization from the aspects of diagnosis, treatment, accompanying, diet, illness observation, life care and psychological consultation before admission, during hospitalization and after discharge. The whole process does not need the patient's family and unit to worry about. Improve patient satisfaction, alleviate many contradictions between doctors and patients, and enhance the reputation of hospitals in society.
3. The hospital property management should not only provide the hospital with the normal use of property functions, but also support the hospital to achieve higher goals and ensure the central work of the hospital-medical care as the goal. At the same time, it emphasizes that "everything is patient-centered". At the same time of consuming medical care, patients' demand for supporting services should be fully considered. Legal basis: Article 17 of Tianjin Property Management Regulations meets the requirements for the establishment of the owners' meeting, and the owners, development and construction units or property service enterprises shall inform the neighborhood offices or township people's governments where the property is located in writing. Neighborhood offices and Township People's governments shall, within one month after receiving the written notice, be responsible for verifying, organizing and coordinating the establishment of the preparatory group for the first owners' meeting under the guidance of the district property management administrative department where the property is located. The preparatory group consists of three to seven owners, one representative from the street office or the township people's government, the residents' committee and the development and construction unit. The person in charge of the preparatory group shall be a representative of the sub-district office or the township people's government. The list of members of the preparatory group shall be published in writing within the property management area. Development and construction units and property service enterprises shall provide conditions for the preparatory group to carry out its work.