Reference of job responsibilities of domestic trainer

family coaching

Training is a process, and different people have different views. Therefore, as a trainer, we should first make it clear that we should not expect the knowledge we teach to be accepted or understood by the audience. Secondly, training is a process of communication, so ideologically, trainers should give up instilling logical thinking and have the consciousness of learning from others. Thirdly, from the perspective of domestic industry, the training of domestic industry is a process of establishing standards or unifying. To some extent, training should solve some objective problems, such as the accomplishment of survival skills to the improvement of survival skills. Therefore, if you want to be a qualified trainer in the domestic industry, you must appreciate it with your heart, teach it with your heart, and tell me about my personal experience.

Personally, I think there are four levels of training in domestic service industry: theoretical indoctrination, skill training, habit formation and thinking adjustment. There is an old saying that "it is better to teach people to fish than to teach them to fish" is the best interpretation of these four levels of training, but the real difference between fish and fishing does not depend entirely on the trainer himself, but also on the audience's inclination. What should trainers do to meet different audiences and try their best to meet their various needs? I talk about the basic skills that a domestic trainer should have from five basic conditions.

1, love life and be grateful for life;

Home economics training is not as difficult as expected. There are no big things in housework and no small things in family, just some responsibilities and habits. Domestic service is to turn the life skills of domestic servants into a means of making money, and to profit from taking care of family members into social activities. That is, domestic service comes from life and reacts to life.

If you want to be a qualified trainer, you must first love life and be grateful for it. Pass this love and gratitude to your students, and let them know that the job of domestic service is carefully tasted. When a trainer conveys a kind of work interest and happiness to students, the training teacher will become sacred and great. In fact, domestic service is the socialization of housework. Combining work with life will turn the stress at work into the joy of life.

2. Always maintain a sense of service

As a domestic training teacher, if students are required to kneel down to serve customers and then stand up to be a man, then the training teacher must first kneel down to serve students and then stand up to be a man in front of students.

3, words and deeds, things must be done personally;

Don't do to others what you don't want them to do to you. Set an example by yourself.

Personally, as a training teacher in the domestic industry, the principle of being a man exceeds the skill requirements. In fact, in some respects, domestic training teachers are not as good as domestic waiters, because people's energy is limited and they can't experience it while teaching, but their habits must be good. In fact, education is not important, but more influence. According to the theory of 55387, only 7% of people's communication is influenced by language, and body language accounts for 38%. Therefore, no matter what kind of training, it is necessary to have the actual operation of the teacher, but it is not.

Demonstration, but together, including sanitary rotation, including lunch making, should be done willingly and with interest.

4. erudition and fraternity;

The erudition mentioned here comes from life and from the erudition of practice. A qualified domestic trainer must be a master of life art who loves and enjoys life. Learning and friendship are essential practices in life.

5. Give it away.

I contacted many domestic training teachers and suddenly found that it was something that domestic training teachers did not want to do.

In this industry that seems to have a lot of technology, science and wisdom, there is actually a lack of good trainers. From an early age, I heard that teachers are a great profession, a profession that releases its own light and heat to illuminate others. It seems a bit difficult in the hodgepodge-like industry of housekeeping. More domestic training teachers are worried that someone will lose their job after learning their own things.

In my opinion, this is a means of self-denial. In class, not everyone will talk about it. Only after practice, life perception, continuous efforts and self-growth, can we stand on the platform. On the other hand, if the training teacher doesn't grow, even if you don't pay anything, you will definitely come down from the podium in the near future. If the training teacher can't pour all his knowledge, it's no use calling him a teacher.

To sum up, if you want to be a qualified trainer, you must cultivate yourself more than teaching, cultivate thinking more than instilling theory, and do yourself well to teach students well.

Part II: The job content and responsibilities of the trainer.

Job Contents and Responsibilities of Trainers A trainer refers to a person who plans and implements training projects, engages in training consultation and teaching activities by using current concepts and means according to the market development situation and the enterprise's own needs. Learn more about the work of trainers below:

A trainer refers to a person who plans and implements training programs and engages in training consultation and teaching activities by using current concepts and means according to market development and enterprise's own needs. Learn more about the work of trainers below:

First, as a trainer, we should continue to study and research in specific and specialized fields and set up a series of training courses according to market demand; 》

Secondly, trainers need to develop and adjust training courses according to the different training needs of different industries and companies;

Thirdly, trainers need to use various training methods and tools to teach training courses and achieve training objectives. Job responsibilities of the trainer:

1, product training courseware production and demonstration, product knowledge training, answering questions for customers; 2. He is good at a wide range of fields, such as team building, corporate culture establishment and internal process transformation, communication, LT thinking management, brainstorming, corporate coaching, execution improvement, team motivation and personal motivation, personal career development and planning, success, peak potential sales, etc.

3, professional, efficient, good image temperament, can have a certain or strong thinking impact and baptism on customers, and help customers effectively improve their progress;

4, can adapt to frequent business trips and lectures.

Chapter III: Job Responsibilities of Domestic Helpers

Responsibilities of the property management company of Haikou Shi Mei International Golf Club Co., Ltd.

Job responsibilities of domestic servants

Job title Job responsibilities of room attendant

Departments directly under the property management company

working relationship

Direct supervisor: domestic foreman

Direct reports: None

Internal contact: various departments

External contact: community owners and tenants.

job description

Provide household cleaning services and do a good job in indoor sanitation.

operating duty

1. Earnestly study professional technical knowledge and strive to improve work quality and efficiency.

2. Consciously abide by the company's rules and regulations, and accept the guidance, inspection and assessment of superiors.

3. Use tools and supplies economically and effectively.

4. Provide meticulous and thoughtful service to customers, actively collect customer opinions and convey them to the customer service supervisor.

5. Love your job and serve the owner wholeheartedly.

6. Arrange general cleaning or comprehensive cleaning of customers' homes according to company regulations to ensure the quality of work.

7. Be polite to customers, don't quarrel with customers, and don't make any noise in customers' homes.

8. Abide by professional ethics and don't take customer items.

9. Respect the customer's habits and personal privacy, enter the private field, move the customer's valuables or use them for * * * work, you must first obtain the customer's permission.

10. Take good care of the customer's belongings, handle them carefully at work, and compensate for the damage to the customer's belongings.

1 1. If problems are found, handle them in time. If it can't be handled, report to the department leader in time.

12. Actively complete all temporary tasks assigned by superiors.

13. Take an active part in the study and training organized by the company and study professional and technical knowledge seriously.

qualified

Gender: female education: junior high school

Work experience: 1 year or above relevant work experience.

Physical requirements: good health.

Knowledge and skills

1. Familiar with indoor household cleaning standards.

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Chapter four: the job responsibilities and code of conduct of marketing trainers.

Job responsibilities and code of conduct of marketing trainers

Work specification:

I. Personal code of conduct

1. Wear professional clothes during working hours, and the dress behavior conforms to the trainer's standards. Wearing work labels, women had better wear light makeup for training, be neat and clean, have sincere expressions, have friendly and infectious language, create a close and easy-going image and promote communication;

We must strictly abide by the company's rules and regulations. Manage employees according to rules and regulations, and set an example in everything;

3. Be patient in the training process, actively answer students' questions and communicate;

4. Conduct training on time, complete the training contents and courses as planned, and do not delete or easily skip the training contents;

5. After the course, I am also willing to solve the problems in students' work, not perfunctory or evasive;

6. Obey the tasks assigned by superior leaders. If in doubt, you can express your views and discussions to your superiors separately. On the premise of not exceeding the principle, if you don't get a clear answer or the answer is inconsistent with your own point of view, you can keep your own point of view but you must obey and implement it;

All communication with the marketing specialist, training courseware, materials, etc. It is strictly forbidden to talk to others without permission or disclose it to other personnel or departments except the direct leader.

Two. the job specification

1. Develop a training system

0 1. Assist relevant managers to investigate and analyze the training needs, investigate and understand the needs and expectations of marketing personnel for training, the current situation of various departments and the expectations of senior management for courses, and then make corresponding analysis and planning to ensure that appropriate training plans and contents can be formulated;

02. After the scheme is determined, collect and sort out students' information and cases according to the company's needs, make targeted analysis and summary, and write appropriate courses;

03. Assist the marketing supervisor to judge whether to carry out group training or adopt special training methods according to the current situation of the students, and make deployment and selection when necessary;

04. Prepare according to the students' current situation: compile training handouts, prepare learning materials, collect materials, information, cases and activities related to the course, deeply understand and effectively integrate the training contents, design training teaching methods, ensure the professionalism and vividness of the training contents, and ensure that the training methods conform to the students' learning habits.

2. Conduct training experiments.

0 1. After the courseware is ready, confirm the time with the marketing supervisor and list the audit objects;

02. After the trial, complete the adjustment in the shortest time;

03. After adjustment, give a lecture;

04. After the content and other aspects are determined to be suitable for implementation, formulate specific training implementation plans, and analyze and correct specific problems.

3. Implement training

0 1. Determine the training time and place;

02. Copy the prepared courseware to the computer in the training room, and check that the computer and all instruments are running normally; 03. Inform the trainees of the training time and place in time;

04. Adjust the desks and chairs in the training room to match the course content and teaching methods;

05. Turn on the projector, air conditioner and computer; Prepare the props and documents needed in the training, and all the items are in place; 06. Professionally and vividly teach the course during the course, and do a good job of on-site control;

07. Maintain interaction with students and actively collect real-time feedback during the course;

08. Strictly control the time of the course, and try not to end it early or put it off without accident.

After the end, so as not to affect the students' class schedule and follow-up work arrangements;

09. At the end of the one-day course, close the training equipment and recover the data; Summarize according to the course feedback, correct and change the problems in the courseware in time when finding the shortcomings;

10. Report the problems encountered in the training process in time, discuss specific solutions and implement them quickly.

4. Collection of training results

0 1. After the training, find an opportunity to communicate with the trainees simply 1-3 days to observe the absorption status of the trainees;

02. Ask the trainees and their tutors or superiors to evaluate a state after training and collect opinions;

03. Find the problem, sort out the situation, analyze, summarize, report and plan the treatment plan;

04. According to the collected training results, as well as the later analysis and opinion survey, adjust the training courseware to enrich and enrich the training content.

5. In the process of training, cooperate with relevant staff to continuously improve the training plan.

0 1. Assist relevant managers to plan key training projects, develop courses, select lecturers and organize their implementation; 02. Make training records and follow up the feedback after training;

03. Analyze and summarize the training work, and put forward reasonable suggestions on training management and curriculum improvement;

04. Evaluate the training effect, and timely improve and report;

05. Develop flexible and applicable training and learning channels;

06. Participate in the management system of training lecturers and training courseware, and tap and cultivate the training lecturers within the enterprise.

6. Mainly train the marketing knowledge, mentality, sales skills, customer communication skills, sales thinking mode and market analysis ability of the internal marketing specialist of the marketing department to improve the overall quality of the marketing specialist;

0 1. It is clear that the purpose of training is to change mistakes and contradictions, improve people's ability and achieve the unity of knowledge and practice;

02. Enhance the students' ability, improve their competitiveness and make them have the upper hand in the competition;

03. In daily work, we should communicate with students more to understand their psychological state and needs;

04. Evaluate the marketing training results;

05. Complete other tasks assigned by the marketing director.

Three. Interdepartmental cooperation

1. Actively cooperate with the training work of other colleagues in other marketing departments of the company, and report any problems to the marketing supervisor in time.

Four. supplementary terms

1. The right to interpret this system belongs to the marketing department, and the modification and abolition of the system will be implemented in accordance with the Administrative Measures for the Establishment or Modification of Company Systems;

2. This system shall be implemented as of the date of issuance by the general manager's office.