Business etiquette training course

A. How can I become a business etiquette trainer?

The qualities that a business image etiquette trainer should possess;

Based on our many years of experience in business image etiquette training, and the results of long-term communication with students from all walks of life and at all levels, we believe that as a qualified etiquette trainer, we must first have the following qualities:

First, the image is better and the temperament is better.

This is the primary requirement of business image etiquette trainers. Etiquette trainer is a special post and type of work, a practitioner and disseminator of behavioral beauty and language beauty. A good image and temperament will undoubtedly give students a good and perfect first impression, and students will be more likely to accept and agree with the trainer's training content.

It is undoubtedly a great pity if the business image etiquette trainer has a bad image. It may even subtly affect students' psychology and make them feel certain about what the trainer teaches. Moreover, some contents need the interaction between trainers and trainees, especially some demonstration contents. If the natural conditions of the trainer are not good, it will inevitably affect the effect of demonstration and interaction. For example, a fat coach demonstrates sitting posture, which is ugly, unconvincing, let alone standardized.

Good image and temperament, of course, should also be reflected in whether the trainer's own dress, manners and other aspects are professional, natural, decent and elegant.

Two: the content should be professional.

A good understanding and comprehensive mastery of modern etiquette knowledge is the most basic condition for a qualified etiquette trainer. The so-called specialty does not mean singleness, but also reflects in the moderate and flexible explanation of etiquette. Due to the particularity of etiquette, etiquette must be divided into occasions, scope of application and objects. If the professional knowledge is not enough and the scope of application is not discussed, not only will the trainer's own explanations be inconsistent, but also the trainees will be confused.

The third is a wide range of knowledge.

Knowledge does not mean unprofessional. Profession should be based on extensive knowledge.

The basic definition of modern etiquette is a comprehensive behavioral discipline. Since it is a comprehensive subject, it needs a comprehensive knowledge reserve. Every etiquette knowledge point should not only know what it is, but also know why. The anecdote and origin of etiquette knowledge, the basic concept knowledge of related social science knowledge, current social trends, fashion trends, etc. , should be clear. Such a class can be vivid, * * *, and draw inferences from others. The kind of trainers who read several etiquette books and CDs and dare to engage in etiquette training, although admire their courage, must be parrots, toddlers and parrots. The biggest feature of their training is that they must rely on slides. Students only need to ask a few questions that are slightly off topic, and their true colors will be revealed.

The fourth is to have affinity and grace.

This is also the basic requirement of etiquette trainers. Good affinity can undoubtedly shorten the distance between trainers and trainees, increase the communication effect and improve the training effect.

In the training process, in view of the students' different self-awareness of etiquette, of course, they will encounter many problems, even many problems that make etiquette trainers look extremely rude. As a trainer of training etiquette, we must be able to handle the ambiguity with the students calmly, appropriately, appropriately and politely, so as to set a good example for the students. Do as you would be done by. It is a shame for a etiquette trainer to return the first set and the second set.

Fifth, self-introduction should be realistic.

Many trainers, with low quality and weak professional knowledge, pack themselves with empty and grandiose things, plump themselves up and call themselves to the market. So I always use the words international, world, first, authority and most on my head. With this trend and speed, in the foreseeable future, we will soon see a trainer's profile impressively crowned as a cosmic star.

The more you claim to be a famous teacher and authority, the less confident you are.

B Zhang Shuqiu, a teacher of Shenzhen Business Etiquette Training Center, put forward situational business etiquette. How was the course?

First of all, I can confirm that Zhang Shuqiu Laozi is indeed a leader in business etiquette training in Shenzhen. Many business etiquette teachers are her students because she trains business etiquette teachers. Isn't it amazing?

The courseware used by many domestic business etiquette teachers is also Zhang Shuqiu's early courseware. The reason for this is that Zhang Shuqiu is different from ordinary business etiquette teachers. Most business etiquette training teachers have been teaching the same courseware for many years, while business etiquette courses in Zhang Shuqiu have been innovating and changing. From the origin of ancient etiquette to the era of Internet, mobile Internet and artificial intelligence, Zhang Shuqiu studied business etiquette. Zhang Shuqiu not only put forward business etiquette in Internet era, mobile Internet era and artificial intelligence era, but also put forward situational business etiquette training according to social development trends and stages, combined with Maslow's hierarchy of needs theory. This is not a simple situational teaching method of business etiquette. It is a valuable new curriculum system combined with the current situation. After several years of teaching precipitation, the theory is becoming more and more perfect, which has been well received by the students.

C. Marketing enterprise employees business etiquette training courseware content

The principle of wearing professional clothes

Usually, we should pay attention to three aspects: fabric, color and style when wearing professional clothes. Although it is generally acknowledged that pure wool, pure linen, pure cotton, silk, pure leather and five pure fabrics are the best, it is also well known that if employees wear leather skirts to work, what effect will it have; As for the color, we should pay attention to the "three-color principle", that is, there should be no more than three colors in the whole body, and it is best to have an achromatic color (black, white or gray). Style has a well-known TPO principle, that is, everything depends on time, place and purpose.

If the company has a dress code, both men and women should wear work clothes during working hours, but it needs to be reminded that you should pay attention to the cleanliness of work clothes. Even doctors, chefs and waiters are more diligent in washing work clothes than in washing their own clothes. In particular, women who go to work should be reminded not to think that they are particularly attractive, which will bring more opportunities for their development. In fact, the effect may be just the opposite. Because men are more concerned about business at work, and your female colleagues don't want to see anyone who is too prominent.

Dress code for female employees

In offices and formal occasions, tight-fitting, transparent, revealing and wearing fancy and lovely clothes should be avoided. Professional suits are the first choice for professional women, including skirts and trousers. When wearing a skirt, the length of the skirt should not be less than three inches above the knee.

Problems needing attention in wearing a suit

Wearing a suit will make you look elegant. However, if you want to dress a suit appropriately and be self-righteous, it will often make you laugh.

A tie is called "the finishing touch of a suit", and the length of the tie is very important, and its lower end is below the belt1-1.5cm. On formal occasions, wear a double-breasted suit, and the buttons should always be buttoned. Wear a double-breasted single-breasted suit jacket. The top button should be buttoned, and the bottom button is always unbuttoned or both buttons are unbuttoned. For example, a single-breasted suit jacket with three buttons and a button in the middle.

The texture of the tie is pure silk, and the pattern and color of the tie can be selected according to your own needs. But if you wear a striped tie or plaid tie, you shouldn't wear a striped suit, striped shirt or plaid suit or plaid shirt. The former collocation is called zebra collocation and the latter collocation is called sika deer collocation, both of which are inappropriate.

Walking outdoors, you don't need a tie clip. Xu Lailiang breezes gently, and his tie flutters with the wind, which has a unique charm. But in formal occasions, such as eating, tie clips are still needed. Otherwise, the first person to "taste" food may be an unrestrained tie.

The tie clip is only used to fix the tie and has no decorative effect. Its correct position is on the fourth button of the 6-button shirt from top to bottom. Here, you can't see the buttons of the suit jacket. It is best not to put the tie clip too upward, especially when it is intentionally exposed to others' vision. The collar of a shirt is about 1.5 cm higher than the collar of a suit, and the sleeves should be outside the cuffs of a suit jacket, exposing about 1.5 cm, mainly for the cleaning of the suit. It's best not to forget this point, so as not to give people the illusion that the shirt collar and sleeves are dirty and people dare not look. Besides, it can protect the suit. From the price point of view, it is much cheaper to change shirts than suits.

In order to make the suit look crisp and fit, don't wear anything under the coat except the shirt and vest. If it's too cold, you can wear a sweater, and the color elements and patterns should not be too eye-catching. It's best to wear a pullover with a chicken collar, even a tie, which looks very harmonious.

In principle, you can't put anything in the pocket outside the suit jacket. It's best to put pens, wallets and the like in your coat or briefcase. Only decorative handkerchiefs can be placed in the left breast pocket outside the coat.

Suits are usually worn on formal occasions, that is, suits with the same quality, color and style. When wearing a suit, pay special attention to the collocation of shoes, socks and belts.

Shoes and socks

Since DuPont invented nylon, the long tube has become an indispensable part of modern women's wear center. However, most women are prone to make a mistake: they only care about matching the long pipes they wear, and often destroy the overall effect because of improper matching.

* * * must be higher than the skirt hem, no matter standing or sitting, you can't show your legs. If you wear a miniskirt, you'd better wear a * * *, otherwise others will think you are frivolous.

It is common for many people's socks to roll up to the bottom of their skirts. In this case, it is better to use garters, or * * * it, instead of using portable socks often. * * * Be sure to match the color of shoes, which is lighter than the color of leather shoes. Women wear black half-high heel "boat shoes" at work, with little decoration. As for male office workers, it is best to wear black lace-up leather clothes and dark cotton socks. At least not wearing white sports socks.

Principles of office workers' accessories

For a person's overall image, accessories are like punctuation marks in a beautiful article, which can not be ignored. Jewelry includes headdress, jewelry, necklace, earrings, foot ornaments, waist ornaments, chest ornaments, etc. Generally speaking, the principle of office workers wearing jewelry is that the texture should be high-grade, with pure gold, pure silver and pure white gold as the best. As for "pure" jewelry, it's too ostentatious to wear at work. Second, the texture should be uniform, that is, the whole body accessories should have the same texture. Third, we should conform to the routine and not be unconventional, so as not to mislead people. Usually, it is advisable to have no more than 3 full-body accessories.

Hairstyles of office workers

The fashionable hairstyle in the hair salon, walking in the street may improve your return rate, but in the office, it may make people think. The most conservative hairstyle for male office workers is 5-7 cm long split hair. Of course, it can be long or short within the scope of this center, but it can't be short like a Buddhist disciple or beautiful; Similarly, development on the 28th or 46th is not bad. Female office workers have simple hair styles and straight black hair, commonly known as "clear soup and dried noodles", but the operation forms are various. At least, when they go to work, they should "restrain" their long shawl hair, preferably tied in a bun.

eyeglasses

Many men wear glasses, which will give people the feeling of maturity and sophistication. In fact, this is the same for women, so white-collar women should try to avoid wearing tangible glasses. But if you are really helpless, you should choose a mirror that matches your skin color and face shape, and always pay attention to the cleanliness of your glasses. Remember not to wear colored glasses, especially sunglasses, when interacting with people.

Oral hygiene

Brush your teeth and rinse your mouth after meals. It is best to eat less food with the flavor of onion, ginger, garlic and leek during and before work, but if you really have no choice when eating, rinse your mouth immediately after meals, or use refreshing liquid or chewing gum to drive away the odor, but be careful not to chew gum in front of others, especially in social occasions such as dances.

Three elements of makeup

1, eyes: the eyes constitute the core of the face, and many subtle emotions are expressed through the eyes. The focus of gaze is your eyes, which are the mirrors of your thoughts and personality. Eye modification has become the focus of makeup procedures.

2. Lips: The close relationship between lips and facial expressions makes them have a highly distinctive expression function, which is called "the charm point of the face". When the lips are still or moving, they must show clear outline, vividness, naturalness, enthusiasm and rich expressive force. Choosing the right lip color is the premise of showing the overall aesthetic feeling.

3. Skin color: Skin color is an important part of the overall sense of makeup. The key point of this project is to choose true and natural colors to show the turning point of facial relationship, and to use accurate colors to show the gender, personality and health status of characters. The five conditions of a healthy complexion are: wetness, luster, tension, elasticity and blood color.

Fast makeup method for office workers

With the rapid development of economy and society, women are under great pressure in their career and life, so it is particularly necessary to master quick and simple makeup. Every woman can find a quick way to suit her according to her personality characteristics. Here are some of the easiest ways.

1, dry and wet powder for T-belt, mascara and lipstick. (This method is suitable for oily skin)

2. After using the purple foundation cream, use the basic background color at the fundus and bridge of the nose, around the eyes and at the nose and mouth. You don't need makeup. Use a gray eyebrow pencil to stroke your eyebrows and paint lipstick. (This method is suitable for dry skin)

3. Use the same color foundation cream on the whole face. After fixing makeup with powder cake, brush mascara and apply colorless lipstick.

Problems needing attention in women's makeup

1, don't make up in public;

2, don't make up in front of men, so as not to "wear help";

3, pay attention to proper conversation, it is best to make up under the same or similar light source as the makeup environment;

4. Use cosmetics with strong fragrance with caution;

5. Don't borrow other people's cosmetics easily;

6. Don't ask each other about the brand of cosmetics;

7. Pay attention to the inspection of makeup effect.

Make-up effect inspection

After hard work, I finally put on makeup. I shouldn't think everything is fine. The last link must not be forgotten, that is, the inspection of makeup effect, so as to modify it in time.

1, whether there is foundation cream on hair and eyebrows;

2. Whether the eyebrows are equal. See if the shape of eyebrows has destroyed the balance of the face because of the emphasis on skills in the past;

3. What is the makeup effect of eyes? Does it look good with your eyes half closed? Because people look at your closed eyes more;

4. Does it look good when you smile? Is lipstick regular? Is there lipstick on your teeth?

5. How to apply mascara evenly? See if there is foundation cream on it;

6. Is the face an ordinary job? Is it because the smell is too white? Smile, if the wrinkles are too obvious, there is too much powder;

7. Whether your face is natural and healthy. Is the amount of rouge appropriate?

8. Stay away from the mirror. Is it like a layer of things on your face? Is the neck the same color as the face?

9. Whether the lipstick color is too heavy. If it is too heavy, it can be covered with beige to make it softer.

10, also check the side. See if the eyebrows, eyeliner and lipstick contours are coordinated?

Develop good habits of work and rest

Get up on time and go to work on time. You don't have to get dressed in a hurry, catch the bus breathlessly, wolf down your meals and spend every day leisurely.

Significance of image arrangement

Of course, the image is your own, but it also exists in the eyes of others. A good professional image can better show one's inner charm, show respect for others and be an indispensable part of shaping an ideal overall image.

Steps of image arrangement

White-collar workers in office buildings seem to have a considerable distance from the olive green in military camps, but the image arrangement of office workers is similar to that of military discipline inspection, followed by hair, face (including "secrets" in corners of eyes, corners of mouth, nostrils and teeth and possible glasses), clothing, hands and feet, and of course socks and shoes on feet. Besides, don't forget to get a manicure.

The focus of image processing

Image is an all-round concept, but it is impossible and unnecessary to cover everything all the time. Get to the point. The so-called focus, one is the head, and the other is the hand, because both are exposed parts that reflect your connotation and are the focus of attention of others. Remember, face is a person's first business card, and hand is a person's second business card, right? Once a gentleman said to the bride at the wedding, "I fell in love with your hand first, and then I fell in love with you."

Image arrangement principle

Our life can be roughly divided into three areas: work, socialization and leisure, each with its own laws: work is conservative and standardized; Socialization is fashionable and individual; Leisure, convenience and comfort. Even when you are socializing or relaxing, don't forget that you are a safe person. Therefore, the three safest principles of image finishing are natural, conservative and meticulous.

Effect and goal of image processing

Custom is a second nature. If one day, before going to work, meeting, meeting with superiors, attending important occasions, etc. You can use the ubiquitous mirror in the company (at least people can use it as a mirror) to tidy up your image, just like washing your face and brushing your teeth unconsciously every morning, which can be described as "success comes naturally".

Wearing the company badge

The company requires that employees should wear company badges when going to work or attending major events. At present, employees wear two kinds of company badges: the big company badge is gold and silver, and the small company badge is green and white, which are worn when wearing suits and shirts respectively. The big badge is worn on the left lapel of the suit, and the small badge is worn above the left breast pocket of the men's shirt, and the women's shirt should also be worn in the corresponding position.

Business cards and usage methods

Business cards are one of the important social tools in the work process. Pay attention to etiquette when exchanging business cards. The business cards we use usually contain two meanings, one is to indicate your unit, and the other is to indicate your position, name and responsibilities. In a word, a business card is a form of expression of oneself (or company). So pay special attention when using business cards.

Preparation of business cards

? Don't put business cards with wallets, notebooks, etc. In principle, use a business card.

? Business cards can be put in your coat pocket (but not in your pants pocket).

? Keep your business card or business card holder clean and flat.

Accept business cards

? You must get up and accept your business card.

? Pick it up with both hands.

? Don't mark or write on the business card you receive.

? Don't fiddle with the business cards you receive.

? When you receive a business card, read it carefully.

? Don't leave the other party's business card on the seat, or accidentally leave it on the ground when storing it.

Hand over a business card

? The order of handing out business cards is that subordinates or visitors hand in business cards first. In the case of introduction, the business card should be handed in by the introduced person first.

? When handing out business cards, you should say some greetings such as "Please take care of me" and "Please give me advice".

? When exchanging business cards, you should hold your business card with your right hand, and then hold it with your left hand after receiving the other party's business card.

? When exchanging business cards, you should also look at your position, name, etc.

? If it is difficult for you to read, you should ask in advance.

? In the conference room, if most people exchange business cards with each other, they can arrange business cards according to their seats.

? In conversation, you should address the other person's position and title, such as "manager" and "professor". When there is no position or title, you should address "Mr. ×××" and "Miss××", and try not to use the word "you" or call them by their first names.

D. Which teacher speaks the business etiquette training class well?

Business etiquette training for Nancy. This class is very good.

!

E. what's the opening statement of training etiquette?

I believe that everyone attaches great importance to civilized manners in their daily life. So how did you do it? Did you try your best to help others? In fact, civility and etiquette start with me, and start with small things. Your help may be a timely help.

F. I want to be a etiquette trainer, preferably business etiquette. I don't know where to train. I don't know which universities in China have this course. Please elaborate. ...

I have a friend who is taking a class in Changsha Feng Chun etiquette training company ... She feels very good and the teacher is very professional ... After learning, she says the most important thing is to practice more by herself ... and the effect is good.

G. Find a training company to do business etiquette training, whose family is good, and it is best to introduce courses and lecturers.

Recommend the business etiquette training scheme of China Etiquette Training Network, and customize courses according to customers' needs to help customers solve etiquette literacy problems.

Business etiquette training

Training Lecturer: China Etiquette Training Network

Training target: enterprise grass-roots personnel and management cadres.

Training mode:

On-site interactive question-and-answer teaching, role-playing, game interaction, on-site simulation training and group communication.

With the rapid development of the world economy, the modern business environment is also changing rapidly, and there are more and more exchanges in business occasions. Etiquette and politeness in business occasions have also become one of the focuses of business people. Learning and understanding business etiquette is helpful for business people to improve their public image and reputation in business activities and public places.

Etiquette is an organic combination of etiquette and appearance. Etiquette refers to whether people can be polite in interpersonal communication. Appearance refers to whether people are heavy in social activities and whether they can express themselves in elegant manners. Correct etiquette is the bridge and link for human beings to exchange feelings, establish friendship and carry out business activities. The employee image of an enterprise directly reflects the level of corporate culture and corporate image.

Course objectives:

Through training, professionals can learn to create a professional image that suits their personal style.

Through training, professionals can master the common etiquette of modern business and social interaction and skillfully use it.

Through training, professionals can improve their professional level, thus enhancing the entrepreneurial spirit.

Through training, professionals can further implement the concept of corporate culture spirit into the code of conduct.

course syllabus

The first lecture: the first understanding of etiquette

Basic principles of etiquette

1, the differences between eastern and western etiquette

2. Communication between verbal and non-verbal information

3. Etiquette details that are easily overlooked in social activities.

The second lecture: professional quality

-The concept of self-cultivation

1, personality charm

2. Work philosophy

Lecture 3: Enhancing Professional Image

First, personal professional image building.

Second, dress etiquette in business situations.

1, in line with the identity

Step 2 distinguish between occasions

Official occasion

social environment

Leisure occasion

Second, obey the rules.

1, unified

Step 2 suit

Step 3 dress

Third, international dress-show your best image, appearance, walking posture, sitting posture and standing posture.

Fourth, head modification.

1, facial modification

2. Head modification

3. Manual modification

V. Cosmetic specifications

1, professional makeup methods

2, the taboo of professional makeup

Etiquette and manners of intransitive verbs

1, precautions for standing posture

2. Precautions for sitting posture

3. Precautions for walking posture

4. Precautions for squatting posture

5. Different meanings of gestures

6, the way to salute

Lecture 4: Daily Reception Etiquette

First of all, the guests said goodbye.

1, familiar with the details.

2. Determine "time and space"

Step 3 pay attention to details

4, familiar with the program

Second, formal meetings.

1, meeting format

2. Hospitality

Step 3 pour tea and water

Third, the two sides meet.

1, call each other.

Different names.

Different names.

Greetings are different.

Step 2 use business cards

Step 3 shake hands and salute

special time

order of priority

Effective way

Step 4 introduce etiquette

self-introduction

Introduce others

Collective introduction

Introduce business

5. The way you speak

Language civilization

Friendly attitude

Appropriate way

Appropriate content

Avoid taboos

Third, bid farewell to the guests

1, understand the situation

Step 2 set a time

3, fully prepared

4. Say goodbye warmly

Fifth, telephone etiquette.

1, select the appropriate call time.

Step 2 Answer in time

3. Polite language

Sixth, be a popular entrepreneur.

1, office etiquette

2. Etiquette among colleagues

3. Etiquette with the boss

4. Etiquette with subordinates

5. Etiquette for receiving customers

6, reception room seating etiquette

Lecture 7: Other Common Etiquette

1, riding etiquette

2. Etiquette of taking the elevator

Step 3 go out etiquette

4. Banquet etiquette

Lecture 8: Overview of Business Etiquette Training

H. When making training courseware, we need some video cases about business etiquette (negative). Thank you!

Videos are generally copyrighted and will not be passed on to others. You'd better consider the picture!

First, how to make a ppt summary of business etiquette course training?

J. Course content of business etiquette training

First of all, handshake etiquette

Handshaking is a kind of etiquette, but the communication between people, groups and countries endows this action with rich connotations. Generally speaking, shaking hands often means friendship and communication. It can communicate originally separated feelings, deepen mutual understanding and trust, show respect, admiration, congratulations and encouragement of one party, and also convey some people's indifference, perfunctory, ingratiating, hypocrisy and arrogance. The handshake between group leaders and heads of state usually symbolizes cooperation, reconciliation and peace. There may be countless handshakes, but only a few are impressive: the excitement of meeting for the first time, the reluctance to leave, the joy of reunion after a long separation, the elimination of misunderstandings, the release of grievances and so on.

Second, the instrument etiquette

Instrument etiquette includes four points: the principle of makeup, the taboo of makeup, clothing and its etiquette, and the taboo of white-collar ladies.

Third, etiquette and etiquette.

(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.

(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.

(3) Behavior in front of customers.

Fourth, talk about etiquette.

In business activities, etiquette is mainly manifested in making good use of communicative language, not using annoying behaviors, not making mistakes that damage personal charm, and remembering not to socialize.

Five, conversation etiquette

Conversation is the core activity of business negotiation. In a successful conversation, observing conversation etiquette plays a very important role.

Meeting etiquette of intransitive verbs

In business communication, we should pay attention to the etiquette when meeting. As mentioned above, the first impression is very important. A young lady shook hands with a gentleman when talking about an event in daily life. Some women think they are very ladylike and polite, but in fact, they are just the opposite, rude, have never seen the world, and are not natural enough.

Seven, telephone etiquette

Telephone etiquette includes five aspects, the first is to answer the phone in time; Second, confirm each other; Then, pay attention to art; Then, adjust the mentality; Finally, answer the phone with your left hand and prepare a pen and paper with your right hand to record useful information at any time.