How about property customer service 400

-I think 400 customer service is a very good job and a very difficult job. Fortunately, it doesn't need to face a complicated environment, nor does it need to face customers every day. But this job is not easy for the following reasons:

-1, requires affinity. Everyone's personality is different, and the expression of affinity is different. But this job requires professional affinity.

For example, I once called 400 customer service. I bought a pedicure basin on TV one year. The customer service who answered the phone not only made me feel that he lacked intimacy from the sound, but more importantly, he was too busy to listen to me at all, so I had a very bad impression on this customer service, which even affected me to question the quality of this pedicure basin I bought. Although his attitude has nothing to do with the products I bought, I felt this way at that time and deeply doubted what I bought. This is the importance of kindness of customer service staff.

-2, need patience. People who have no patience should never engage in preschool education and 400 customer service occupations. Otherwise, you will not only hurt your customers, but also lose your job.

For a simple example, someone bought a product from you, and you can't even patiently listen to the complaints that others don't use it. How do you make others feel good about your product? How to continue to use it happily and help you sell it?

-3. Fluent language skills. A person who has no expressive ability should not engage in customer service, which is a manifestation of self-knowledge. I think it is a basic requirement to overcome the fluency of language expression. I used to eat a bowl of rice. If I can't do it well in the new year, how can I receive customers well?

-4. Be quite familiar with your own business. Only by being familiar with your own business can you explain it to customers patiently and skillfully. Otherwise, you don't know, this is the biggest dereliction of duty.

Customer service is very familiar with the business, and guests can express every link fluently. This is not only a matter of customer service leaving a good impression on customers, but also a matter of trust. He trusts you and will trust your products more.

-5. Have the perseverance to stick to your post. Can a restless person be a good customer service? Sticking to one's post is the necessary professional spirit of customer service workers.

-Although any position needs to be adhered to, customer service needs to adhere to the rigid requirements different from other positions, because every second of the next minute is an unpredictable future. You don't know if an important client will ask you next minute. From the customer's point of view, if you call customer service several times in a row and no one answers, then the customer feels not only despair and helplessness, but also anger and distrust.

In short, I don't think any career is good. The key is to ask yourself what you can't do or what career you are suitable for. It's good to suit yourself.

Answer finished, thank Wukong for his questions and answers! !