Self-evaluation of property customer service manager

Self-appraisal is to analyze your past study or work and make corresponding appraisal, which can give people the motivation to work hard, so it's time for us to go back and have a good appraisal. Have you figured out how to write it? The following is a model essay on self-evaluation of the property customer service manager that I shared with you, hoping to help you.

Model essay on self-evaluation of property customer service manager 1

I worked as a customer service foreman in the customer service department of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ for _ _ _ months, from groping to familiarity, learning by doing. Every step of my progress has been warmly helped by company leaders and colleagues, and also supported and recognized by most residents. In these _ _ months, we have faced a lot of pressure and overcome many difficulties, but we are very happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties, provided thoughtful services, and completed the tasks assigned by leaders at all levels. The specific situation is identified as follows:

First, standardize behavior, strengthen internal management and improve the quality of self-construction.

1, an employee of the dress management office, is on temporary duty.

2. For the residents, the customer service shall follow the requirements of the central procedures, and execute the working procedures such as being polite to others, resolving conflicts, serving with a smile, and praising in time.

3. Employees should go to work on time, and attendance and leave should be approved by the team and supervisor.

4. The staff has a clear division of labor, the work content is implemented to people, and they are familiar with job responsibilities, work standards and work processes.

Second, standardize services.

1, carefully write the work log, file it and record it clearly.

2. Establish a daily cleaning and maintenance checklist and implement the handover work log.

The customer service team holds a weekly meeting every Tuesday afternoon. On the basis of employee's report, summarize, comment and compare the tasks completed in the previous stage, assign new tasks at the same time, publicize the provisions of the regular meeting of the center, put forward clear requirements, and report to the supervisor for instructions in time.

4. Monthly statistics of home phone calls and visits. * * * Received _ _ phone calls, including _ _ household inquiries, _ _ opinions and suggestions, _ _ household complaints, _ _ public maintenance, _ _ home maintenance and _ _ other services, and _ _ likes.

5. Deal with _ _ community id access card, _ _ car card and non-motor vehicle.

6, establish and improve the file management system, all kinds of data and other documents collected are classified and filed completely, with a search directory and a * * * box. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, statements, property fees, owner information, the simultaneous establishment of electronic files, can be consulted at any time.

Third, housing management is meticulous.

Deal with the problems of house repair and public * * * area repair in time. In half a year, the number of on-site maintenance services was as high as _ _ pieces, and the number of public * * * areas was _ _ pieces. There is a large amount of maintenance in the residential area and few technicians, which requires technicians to be comprehensive in technology, and also undertakes night maintenance and Beiyuan day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses. Our _ _ _ _ owner always holds a ladder in one hand and rides a bike in the other. From one house to another, he always smiled warmly and explained and publicized the maintenance knowledge seriously. _ _ _ _ Master cooperated with the owner to buy materials again and again in violation of regulations (we generally require the owner to prepare materials by himself), rode a battery car to the building materials market to find supporting materials, and never applied for a travel and labor fee. In the busy maintenance work, he shared a part of Beiyuan maintenance work, running on both sides every time. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

1. For the house being renovated, we strictly follow the house decoration regulations, urge the householder to decorate it according to the regulations, and apply for and decorate personnel to implement ab card management to prevent irregularities.

2. The management office has taken several ways to help residents solve their problems, such as water leakage in the house of the owner of residential decoration. On the one hand, it is reported to the school for handling, on the other hand, it is reported to the school to build a center, and on the other hand, it actively contacts the construction unit. Implement maintenance according to the problems reflected by residents.

Verb (abbreviation of verb) Maintenance of daily facilities Establish a maintenance inspection system.

Maintain the daily facilities and equipment in the public * * * area, and promptly notify the technicians of elevators and access control companies for maintenance and repair. Supervise the comprehensive maintenance of street lamps in residential areas, timely inspect, repair and eliminate the potential safety hazards of water supply and power supply systems, and timely report to the school for preparation on issues such as convenient drying in public areas of residential areas.

Six, standardize the cleaning service process, to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in residential areas, formulate a standardized operation supervision process, implement the zoning responsibility system, determine the work content by personnel and posts, and conduct regular weekly inspection system, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the environmental quality of residential areas.

Seven, greening work.

Clean up the domestic garbage daily, and clean up the decoration garbage once a week. Landscaping work insists on pruning, replanting, pest control, fertilization and watering the trees in the community every month. At present, the trees are growing well, which ensures the greening and maintenance quality of the community.

Eight, publicity and cultural work

Unity and cooperation, * * * with progress, carry out criticism and self-criticism, build a harmonious, civilized, United and innovative team, improve the quality of property services, publicize the work of the property and the service concept of the center, ensure smooth communication channels, adhere to the correct service concept, and provide the owners with safety knowledge, health knowledge, weather forecast and warm tips in time. Won the owners' understanding and support for property management.

Nine, owner satisfaction is the ultimate goal of property management services.

After _ _ months of work, I am familiar with the workflow of grass-roots management. Basically, I can combine what I have learned with practice, form my own work style, and have a deeper understanding of the central idea. I feel more and more sincere at work, which may bring me some troubles in the short term, but in the long run, the effect is obvious. Whether it is for property leaders, colleagues or residents, honesty itself is a kind of respect. Only by being honest with others can we get real understanding and support. A gentleman pays for his pains, and heaven rewards his diligence. Our owners belong to high-quality knowledge groups. With the deepening of their understanding of property management and the improvement of their attention, it is inevitable to improve the transparency of management and make the property management behavior more standardized. Therefore, honesty is not just a slogan, but a prerequisite for our development and survival.

This _ _ month's work has also exposed its own problems and defects, such as weak equipment management and lack of communication with the upper level, which need to be improved and studied in the future work. At the same time, I also hope that I can have the opportunity to study in mature communities, master better skills, improve my professional level, and have more horizontal contact with my peers.

The new year is coming, and I am determined to put more time and enthusiasm into my post, complete all the work assigned by my superiors and live up to their expectations. I hope that every member of our team will cherish the harmonious atmosphere together, create more surprises and transcendence, give full play to the team spirit, and take residents' complaints, service defects, management blind spots and hidden dangers as the working goals, so that our Xiyuan property can sneak into the hearts of residents and work hard and struggle in the footsteps of the new year!

Time flies, and in a blink of an eye, 20 years of work is coming to an end. Looking back on my work in the past year, I am deeply touched. Since joining the Fengzeyuan project, with the guidance of the leaders of the service center and the support of various departments, the expected work objectives and various work plans have been basically completed. Since the delivery of the project, the customer service department has strengthened the internal management of the department, strengthened the level of property service, improved communication with the owners, and properly handled disputes related to the owners. The work of the department has been significantly improved, and the enthusiasm of employees has also been greatly improved.

Unconsciously engaged in customer service for nearly four years, I feel that every year is like a post station, where I can calm down and sort out my tired mood, burn a beautiful hope and recuperate for the coming year. No matter how ordinary the customer service work is, we can always accept all kinds of challenges, constantly look for the meaning and value of the work, and constantly tell ourselves: do something worth doing, go our own way and let others say it.

Self-evaluation model of property customer service manager paper 2

I studied in _ _ University, majored in _ _ _, and started to work in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. During this period of work and study, I have a relatively complete understanding of real estate; I have a clear understanding of the property development process, management and personal responsibility. In the process of being familiar with the work, I gradually understood the core values of honesty, diligence, realism and innovation in property management, which added new vitality to the steady development of the company. The following is my self-evaluation during the probation period, and it is also an appraisal of my work performance.

1. At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my own job well, during the preparation period of _ _ _ _, I cooperated with the Data Commissioner and used my own advantages to help him formulate a series of tables and determine relevant data. During the period of learning and mastering customer service related skills, it is with such a firm belief that I will be strict with myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.

2. In my study, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

3. Consciously abide by the rules and regulations of the property and insist on participating in every training of the property. I have been devoted to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence, and I believe that through hard work, our work will get better and better.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.

Self-evaluation model of property customer service manager paper 3

I was a new employee who joined Chaoyi Property Management Co., Ltd. from May 20 to 2000 as a receptionist. During the nearly three months of work, I can see every day that under the strict system of the company, my colleagues stick to their duties and work enthusiasm in an orderly way. In this cooperative working atmosphere, I will soon be competent for all kinds of work arranged by my superiors. State the following points:

1, go to work ten minutes early every morning, attend the pre-shift meeting, check the appearance, get familiar with the new situation, understand the latest matters and implement them.

2. Answer all kinds of questions and inquiries raised by customers calling and visiting at any time, record them one by one, and notify the corresponding departments when they encounter complaints from the owners, so that the owners' problems can be solved in time, and report to the department heads in time when they encounter problems.

3. Go through the handover procedures, confirm the identity of the owner, make up the money, pay the property management fee, inspect the house, identify the house handover book/confirm the remaining matters of the project, publicize and handle the decoration related matters, and hand over the keys.

4. Handle decoration formalities for customers, issue decoration management regulations to customers, and answer related decoration questions at the same time, ask engineering personnel to approve decoration applications, and ask owners to pay relevant property management fees when handling decoration.

5. At the front desk, assist colleagues to complete the filing of the owner's files, and be familiar with the filing process and the classification of the components of the owner's files. During the period, I read the information that I should know, such as the decoration regulations and job responsibilities of Super One Star City. Participated in the pre-job training course for new employees organized by the company. 6, familiar with the decoration construction personnel pass formalities; The owner or person in charge of construction who has applied for decoration and obtained the construction permit shall go to the registration office to register the validity period of the construction permit and the name of the person in charge. Only after the parties provide a valid ID card, a copy of the ID card of the construction worker and two recent color photos can the permit or extension procedures be handled. The file keeping of construction personnel is also one of the tasks that need careful and patience. 7. Complete other tasks assigned by department leaders and company leaders. 8, in accordance with the provisions, carefully complete the daily work record.

9, before the end of each day's work, tidy up the day's work data, and identify and analyze the day's work. As a new employee of Chaoyi Property Management Co., Ltd., I am ready to meet more work challenges. In the future, I will be more aggressive, stick to my responsibilities, and work hard with my colleagues to win more satisfaction from the owners and maximize the interests of the company.

Self-evaluation model of property customer service manager paper 4

Specification for Front Desk Reception Service of Property Customer Service Department 1. Clothing and musical instruments

Wear 1. 1 work clothes issued by the company during working hours, and keep the work clothes clean and tidy. 1.2 The receptionist must wear plain stockings, and the stockings are not exposed.

1.3 The receptionist should wear light makeup instead of heavy makeup, avoid using irritating cosmetics and perfume, and do not wear exaggerated jewelry, pendants and earrings. 1.4 Check your instrument before going to work.

1.5 Keep your hands clean. Nails shall not exceed two millimeters of fingers, and no dirt shall remain in the nails. 1.6 achromatic color nail polish. Keep your eyes and ears clean, without chewing gum and wax residue. 1.7 Don't eat smelly food before going to work, keep your mouth clean and your breath fresh. 2. Behavior

2. 1 The sitting posture should be correct, the sitting posture should be soft, the upper body should be straight, the center of gravity of the human body should be vertically downward, the waist should stand up, and the hands should be naturally placed on the knees, and the knees should be close together; Look straight and smile. Not allowed: leaning forward and leaning back in the chair, shaking your legs and feet; Hold your hands on your chest; Sit with your legs crossed or half-lying; Lie prone on the workbench; Shake tables and chairs; Take off your shoes; Stretching; Hum a minor; Yawning and other behaviors.

2.2 When walking with people in the workplace, you are not allowed to walk back and forth, and you are not allowed to play when walking with people. 2.3 When guiding the direction, straighten your arms, put your fingers together, palm up, and naturally extend to the direction to be guided, and pay attention to whether the other party can see the target clearly. 2.4 When speaking, don't use too many gestures, and don't use too much amplitude.

2.5 When talking with users, it is not allowed to refute and satirize users with any excuse. Words.

2.7 Don't say anything detrimental to the company's image.

2.8 it is forbidden to empty posts. If it is really necessary to leave the front desk, you must inform the head of housekeeping department, and the replacement personnel can not leave until they arrive at the front desk. 3. Polite expressions

3. 1 Answer the phone: Hello, _ _ Property.

3.2 Apologize: I'm sorry, please forgive me for worrying you and being rude.

3.3 Asking Language: Do you need help? what can I do for you? Do you have anything else? Could you ...? ...？

3.4 Basic courtesy expressions: Hello, please, thank you, sorry, goodbye. 4. Reception requirements

4. 1 Visitor reception:

Take the initiative to say to the visitor, "Hello, can I help you?" ; After confirming the other party's request, say "please wait a moment, I'll help you find it" and contact the interviewee in time, telling the other party that "he will come right away, will you sit down first?" If the person you are looking for is not here or doesn't want to meet, you should politely say "I'm sorry, when the visitor leaves, you should say: Welcome to come again, goodbye!" " 4.2 Answer the phone:

You must answer the phone within three rings; Listen carefully to the other party's phone; If it is necessary to temporarily interrupt the call with the other party in case of emergency, you should first obtain the consent of the other party and express your gratitude; You must apologize to the other party when continuing the call. After the call, be sure to wait for the other party to put down the phone before putting it down. 4.3 Call:

After the phone is connected, you should greet each other first, such as "hello", and introduce yourself; Use honorifics to explain the name of the called person and what to do; At the end of the call, you should say "thank you (for your trouble), goodbye".

4.4 In the service process, the implementation of "smile service" must always keep smiling and serve users enthusiastically and actively.

4.5 Handle every service work patiently and seriously, accept users' opinions with an open mind and happily, and say goodbye with a smile when customers leave.

Self-evaluation model of property customer service manager paper 5

The practice appraisal of property front desk service personnel started from the day when Savills Property Management (Beijing) Co., Ltd. started to practice, and it was also the day when I resumed my study. As a banking major, I don't know much about property management, but I followed the footsteps of my predecessors with a learning attitude, studied and explored property management in depth, and got a deep understanding of property management knowledge. With the help of leaders and colleagues, I will soon complete the transformation from students to employees. It is said that the front desk is the window of the company's external image. In just a few days, I have a new understanding and experience of this sentence. Every word and deed at the front desk represents the company, and the guests who receive the company's visit should greet me politely, so that I can learn at work, make progress in my study and benefit a lot.

Learn the corporate culture of the company and improve yourself. Only when I joined Savills Property Management (Beijing) Co., Ltd., did I really understand the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation". In such a good working atmosphere, I also use these ten words to set myself, put myself into my work with a positive and optimistic attitude, do my work well, find out the shortcomings in my work in time and communicate with the department in time. This has always been the goal and direction of future work.

The following are my comments on my internship in Savills Ke Rong Property Management Company:

First, improve service quality and standardize butler service.

Since the company launched the "one-on-one butler service" from the beginning, no matter what problems we encounter in our daily work, we can do it without shirking.

Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. According to the records and statistics, while implementing the "one-on-one butler service", I also participated in various trainings organized by the company. Mainly aimed at customer service standards, service standard terminology, manners and etiquette, manners and etiquette, manners and behaviors, etc. After the training, conduct on-site simulation and daily inspection such as "smile, greeting and standardization". We reward and punish according to the usual results until the end of the month, which greatly improved my service level and was widely recognized by the owners.

Two, standardize the service process, property management towards specialization.

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the community, strict checks and inspections were carried out, and it was found that there were illegal operations and decoration behaviors in the community. From the point of view of management services, we should persuade in good faith, stop in time and give reasonable suggestions, and communicate with relevant departments of the company to formulate corresponding rectification measures, such as building terraces and sun rooms privately. Once found, we immediately issued a rectification notice, so that it can be rectified immediately.

Third, strengthen training and improve business level.

Professional knowledge is very important to our property manager. Lack of practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well.

Customer service is the most direct and frequent department dealing with owners. The quality of employees represents the image of the enterprise, so the company has been constantly improving employee training and improving our overall service level. The main contents of our training are:

(1) Conduct etiquette training and standardize gfd.

A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to help the owner solve this problem. The front desk service personnel must stand to serve, and the company leaders should greet the owners when they meet, which not only enhances the image of customer service, but also enhances the image of the whole property management company to a certain extent, highlighting the service nature of the property management company.

(2) Do a good job in professional knowledge training and improve professional skills.

In addition to etiquette training, professional knowledge training is the main thing. The company also regularly trains its employees in this field. Mainly combined with the "Shandong Province Property Management Regulations-Statute", "Residential Interior Decoration Management Measures" and other laws and regulations and related legal knowledge, we can legally solve the problems encountered in practice and make it clear that property management is not always guaranteed, nor is the property company responsible for everything after paying the property management fee. The company also takes some classic cases for discussion and analysis, and how much responsibility the property company bears when there is a dispute. We need to constantly learn and accumulate experience in our work. 2008 will be a brand-new year, with the continuous improvement of our service quality, small

With the increase of residential owners, the property will move towards a higher and stronger goal, and all staff of customer service will, as always, maintain high work enthusiasm and greet the new year with more full spirit. * * * Strive to write a brand-new and brilliant page for Savills Property Management (Beijing) Co., Ltd.!

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