What conditions should the director of the property management office have?

Basic conditions and qualities of the director of management office

For the property management industry in China, it is in the golden age of rapid development. In order to gain a favorable position in the fierce market competition, property management enterprises not only require a large number of professional managers, but also require more talents with high morality, high comprehensive quality, love of property management industry, good management and continuous innovation consciousness.

First, the career choice of the director of the management office

As the director of the management office, he certainly plays an important role in the property management enterprises. The property management industry is a service industry, and its final product is the service to meet the needs of customers to the greatest extent. How to meet the needs of owners (users) in life, study and work to the greatest extent requires property management companies (actually management offices) to do a lot of services such as creating an environmental atmosphere, so that owners (users) can rest physically and mentally in their own living and working environment, and their personality can be sublimated, thus realizing the preservation and appreciation of real estate. In this process, the director of the management office is not only the main executor to ensure the management service quality of a community or building, but also the key figure to build spiritual civilization and create social benefits. With the advent of the era of knowledge economy, property management enterprises are required not only to have a large number of professional managers, but also to have more talents with high morality, high comprehensive quality, love for the property management industry, good management and innovative consciousness. Let's discuss the basic conditions and qualities of the director of the vocational management office.

Two, the director of the occupation management office should have the basic conditions.

Condition 1: Morality

The moral quality of the director of the management office plays an important role in the realization of the team goals. We can borrow ten virtues of the best employees proposed by Microsoft Bill Gates:

1, you must be curious about the products of the company or group;

2. When discussing how to use products with customers, you must pay sincere attention to the conversation, and you must have the enthusiasm to preach and teach;

Once you know the customer's needs, you should keep thinking and find ways to make the products meet the customer's needs.

4. Employees must be committed to long-term goals;

Although you are far-sighted, you still need professional knowledge and technology;

6. You must make flexible use of opportunities that can motivate you. If you need to change jobs across regions or departments, you should face it calmly.

7. Good employees should understand the economic principles of doing business. Why does the company operate like this? It is necessary to know the reasons for the success or failure of an initiative;

8. You must pay attention to your competitors. What is our competitor's strategy? What can we learn from it? How can we avoid repeating their mistakes?

9. You must use your brain. To analyze the problem, you need to understand the tips given by various potential transactions;

10, don't ignore the obvious basic conditions, such as honesty and hard work.

Condition 2: Ambition

An excellent director of vocational management office should have his own ambition, make a reasonable plan for his life and career, and aim high. In a specific career, we can link our personal ambitions with the company's goals and create an ideal future for individuals and companies. Because only when the individual's ambition and the strategic goal of the company are in harmony and unity will the individual's wishes be realized while achieving great cause.

Condition 3: Learning ability

Learn and master the professional knowledge you should have, and have your own knowledge platform in professional knowledge. On the premise of mastering certain professional knowledge, we should study and explore the fields of professional knowledge that we have not mastered with a scientific attitude and the spirit of learning.

Condition 4: Professional knowledge

The director of the vocational management office should determine his own professional knowledge direction and work hard for this direction. "Specialize in the technical field and learn well", and strive to become an expert in your own professional field, with good literacy, knowledge and skills.

Condition 5: Work hard.

Heaven rewards diligence, it is impossible to achieve excellent results without hard work, intelligence is not innate, and experts are not spontaneous; Only through our own continuous efforts, and constantly enrich our knowledge range and knowledge structure, can we meet the requirements of an excellent director of vocational management office. In my career, I have a hard dedication and love for my career, and I have a unique love for my career, so that I can climb the highest peak of my career, because opportunities are always reserved for those who are prepared.

Condition 6: Cooperation * * *

In today's information globalization and economic integration, the specialization division of labor is becoming more and more detailed, and more assistance and cooperation are needed to complete a job; Among professional managers, cooperation has become one of the basic qualities of individuals.

Condition 7: Abide by rules and discipline.

Work in strict accordance with the company's rules and regulations, abide by work discipline, constantly enhance personal self-discipline, improve their team concept and team awareness, and maintain the Excellence of team development.

Three, the director of the occupation management office should have the quality.

1, service consciousness

Property management enterprises are service industries and need to have a strong sense of service. Service begins with learning to smile. Service consciousness is the basic requirement for entering this industry. As the director of the vocational management office, the strong sense of service is manifested in the serious and responsible work attitude. I personally visited the front line of service to directly understand the needs of customers. When you see cigarette butts and scraps of paper on the ground in your jurisdiction, you should bend down and pick them up immediately.

Professional managers must change the concept of "management first" to "customer first" and "service as the core" in order to focus their work correctly and turn the property management goal into customer satisfaction and social satisfaction, rather than being limited to the satisfaction of leaders and evaluation teams. All the work of property management should be customer-centered, reflected by service, and be responsible for customers, and take customer satisfaction as the most important evaluation index to test property management, so as to meet customer needs to the maximum extent.

Breakthrough from passive waiting to active service. Almost every management office has set up a customer service center, thinking that as long as the service items and charging standards are hung on the wall, it is considered a good service; As the professional supervisor of the Property Management Office, we should innovate and encourage the staff of the Management Office to actively communicate with customers from the past passive service, tap the potential needs of owners and develop new service projects.

2, the ability to create a community cultural atmosphere

A community is made up of many people from different places, different personalities, different cultural qualities and different cultural attainments. How to find out the cultural characteristics of this community and create a harmonious community cultural atmosphere is a systematic work ability, not only to carry out several community cultural activities, but also to be considered from the perspective of community cultural construction. As many of us know, McDonald's food is actually very simple. In addition to its standard business practices, it is actually creating its own cultural characteristics, that is, selling another food culture.

3. Be able to make team development plans and development goals.

Without thinking, there is no way out. Without clear thinking, it is difficult to win the competition. What kind of thinking, what kind of behavior, what kind of behavior will have what kind of results. An enterprise without goals, it is not difficult to imagine what kind of results he will have. The director of the vocational management office must have a clear understanding of the target customer group and the target customers.

4. Effective communication and coordination skills

The ability of organization, communication and coordination of professional managers is an indispensable quality. With this quality, contradictions in property management services can often be turned into minor problems. On the contrary, there are many misunderstandings and the gap deepens.

5, human resource management ability

Every director of the vocational management office should realize that every employee is our most important resource. The service provided by property management is an intangible product, and every job is completed through the service to employees, retaining people, using good people, inspiring people with careers and rallying people with emotions.

Every work of human resources development and management is a test of the personal quality of the director of the vocational management office. Clarify the team's business philosophy and values, and strive to make all employees understand, agree, support and implement the same business philosophy and values. Establish an efficient organizational structure and system, clarify job responsibilities and refine them to every employee; Thirdly, it is to establish procedures such as recruitment, training, assessment and performance evaluation.

The director of the vocational management office is also a professional trainer. In order to make the business philosophy, values and work standards of enterprises become the guidelines that every employee must abide by, it must be realized through a perfect training mechanism. Every director of the vocational management office should remember that "an important concept of business leaders is to cultivate people."

6. Strict management.

Management institutionalization and work standardization are important methods of enterprise management today. The most important thing is to completely institutionalize, establish and improve the system and strictly implement it.

Pay attention to the quantification of management. Any job requirement and goal determination should be bound by data quantification in every possible way. The deeper the quantitative management, the better the effect. Use 100 uncertain golden characters to formulate and implement a quantitative index.

Emphasize norms. Acting according to procedures is one of the signs of maturity of professional managers. If our professional managers have not established normative consciousness and rational thinking, even if ISO9000 and ISO 14000 are certified, the management effect will be greatly reduced. We believe that if the basic platform of standardized management is not consolidated, people-oriented management will almost become empty talk.

7. Cost management

Whether in the United States or Hong Kong, the third key factor to evaluate the success of a property management project is whether the cost is effectively controlled, in addition to the owner's evaluation and internal audit. The property management industry is a meager profit industry, and its income mainly comes from the management fees paid by many owners. Cheap and good service is our goal and the strong demand of the majority of owners. In the final analysis, only by controlling the cost, will more financial resources be invested in the service, more abundant resources will be available, and more advanced and better quality software and hardware will be provided to the owners, thus ensuring and improving the service quality. The director of vocational management office must be able to strengthen the consciousness of cost control of all employees through effective means, and carry out cost management through perfect cost management system and strict budget management system.

Property management is a new industry, which is going through the initial stage and development stage. It is urgent to improve one's own quality. By strengthening the study, the management service level can be improved rapidly, and the director of the management office can develop in a professional direction. The professionalization of the director of the management office is conducive to improving the level of China's property management, stabilizing the property management team, forming a large-scale property management enterprise in China, and connecting with the international community as soon as possible!