Understanding of property management

1 First of all, it must be pointed out that property management is not management, because traditional management is managers and property management is management.

2. Secondly, property management is a service industry. He is a nanny. You can change it if you don't want to use it. The master is the real master.

3. Why is it the other way around now? I think there are several reasons.

First, the people's hearts are not United, and it is difficult for the owners of various communities to unite. It is often the crisis that leads to the loss of their respective interests.

Second, the property management laws and regulations are weak, and I don't know how to protect my rights.

3, property management is also an enterprise, is the pursuit of maximum benefits, and how to do a good job of service? Quality service is the most important product of property management enterprises. Property management enterprises can only stand out from the competition if they do a good job in service. Based on my years of work experience, the author concludes that there are still some problems in the property management industry, such as the low quality of employees, but the key to solve these problems is to standardize the rules and regulations of the property management industry and formulate strict enterprise systems.

According to the scope and content involved in property management, many domestic experts and scholars divide the services in property management into the following three categories: conventional services: mainly refers to the services provided by property management enterprises to keep houses and the environment beautified and tidy, as well as people's convenience in life, such as cleaning roads and public places, garbage removal and so on. Entrusted service: refers to the related services provided by property management enterprises according to the requirements of residents, such as repairing houses and related facilities, delivering milk, newspapers, magazines, sending children to school, and hiring tutors and doctors on their behalf; Commercial service: refers to the service for the convenience of residents and for profit, such as indoor decoration, electrical appliance maintenance, seedling trading and so on. In addition, there are two kinds of services, one is free service, such as repairing electric lights, installing door locks, lending umbrellas and inflating bicycles for car owners or users; Second, spiritual services, such as property management companies often organize chess games, ball games, concerts, parties and chorus and other colorful community cultural activities.

First, there are still many problems in property management services.

1. The quality of property management practitioners needs to be improved urgently. At present, the education and training of property management talents in China has not attracted the attention of colleges and universities and has been included in the plan. The on-the-job training system implemented by property management enterprises can't meet the needs of the rapid development of real estate and property management, which leads to the shortage of property management professionals and seriously restricts the improvement of management ability, management level and service quality of property management enterprises. At the same time, some local property management associations have not been established or have been established, but they have not played their due role. They lack the necessary industry guidance for the business and internal management of property management companies, and it is difficult to effectively supervise and correct irregular behaviors. There is little exchange, communication and mutual learning among peers, which makes some good experiences and practices in property management not be popularized quickly, which hinders the improvement of the overall level of property management industry.

2. The management system is chaotic and the service is distorted. A property management company is an enterprise employed by owners or users to operate, manage and provide services for property management. But in reality, some property management companies forcibly manage a property without being entrusted by the majority of owners. Some property management companies unilaterally formulate the owners' convention, forcing the owners to sign it, and some unilaterally set the charging standard, which unreasonably prevents the owners from setting up the right institution-the owners' committee. These phenomena are not commensurate with the position and responsibility of the management company as a trustee. Accordingly, due to the deformation of services in many aspects, owners or users deeply feel that property management is not worthy of the name, which leads to many disputes.

3. The problem of property management service charges is serious. There are two main reasons for the difficulty in charging: First, the government and the price department pay more attention to the residents' economic affordability, which makes it difficult for property managers to introduce service charging standards for wages, bonuses and welfare sources, and there is no basis for normal charging. Some owners still stay in the welfare management mode under the planned economy and mistakenly think that service is a kind of unpaid voluntary labor; Second, some property management companies forget or don't understand that the purpose of property management is service, or only charge service fees. Owners take their own management level and service quality as the positioning standard to consider their own charging level, and they are willing to pay only if they feel that the charging is worth it. So these two phenomena are actually abnormal.

4. Single function. Pay attention to the regular service of the property, but ignore the cultivation of a good humanistic environment. At present, many properties in our country only stay in the conventional original services such as decoration, heating, cleaning and sanitation, copying water and electricity bills, and the entrusted services and operation services are too narrow, which not only can not meet the multi-level needs of owners or users, but also will make the company lose a lot of profits. As an enterprise, property management companies spend more energy on profitable projects, but rarely strengthen the construction of a good and harmonious living environment in the community. Due to the neglect of the cultural construction of the community, the owners feel lonely, lack of communication, lack of sense of belonging and pleasure in the community life.

Second, establish and improve the property management system.

Based on the above problems, in order to further promote the development of the property management service industry, it is necessary to establish and improve the property management service system and operation norms as soon as possible, and form a new property management operation mode that is suitable for the socialist real estate market economy and fully promotes the commercialization and socialization of housing.

1. Establish and improve laws and regulations on property management, improve the system of laws and regulations on property management, and standardize the operation of the property management market. The development of property management service can not be separated from a competitive and orderly property management service market, and the premise of the healthy operation of the market is the perfection of market rules. At present, the laws and regulations on property management have not yet formed a complete system, and some are even in an uncoordinated state. Therefore, we should formulate and improve the laws and regulations on property management and their implementation rules, standardize the behaviors of government departments, property management companies, owners and users, coordinate their various relationships, and bring property management services into a legal and standardized benign operation track.

2. Cultivate market players and establish a property management service operation mechanism that adapts to the market economy. According to the market demand, the establishment of various standardized property management companies is the basic work to cultivate and develop the property management service industry, including: First, the government should strictly examine the qualifications of various property management companies and actively support the establishment of standardized property management companies. A property management company shall be qualified by the competent government department, obtain a property management service license, and be registered by the industrial and commercial department before it can start business. The business relationship between all kinds of property management companies and specialized service companies should be a two-way contractual relationship, thus forming a competitive situation to improve the service level of property management. Secondly, formulate and improve the bidding system of property management and advocate competition mechanism. As a socialized economic behavior, property management services should be competed with the market by property management companies with effective management, high quality service and reasonable fees, and the right to operate property management should be obtained through bidding, thus forming a competitive mechanism in the property management service market, promoting property management companies to enter the market cycle, reducing property management costs, improving the overall level of property management, eliminating those property management companies with backward management methods, poor service quality and low management level, and promoting the healthy development of property management services.

3. Establish a property management industry association to give full play to its due role. For areas without property management industry associations, they should be established as soon as possible. At the same time, the behavior of trade associations should be regulated through government regulations, and their responsibilities and functions should be clarified to avoid the situation that trade associations only charge fees but do not play a role. Through industry associations, on the one hand, strengthen the supervision, guidance and management of the property management service industry; On the other hand, strengthen exchanges, learning and improvement within the industry, and promote the improvement of the overall level of property management services and the standardization of operations.

4. Standardize investment development and construction, and form a good property management atmosphere. At present, it is common for development and construction activities to pursue short-term economic benefits while ignoring environmental benefits and social benefits, and the resulting problems and consequences are irreparable in property management. Although the intervention of early property management can make up for it, to fundamentally solve the problem, we should start with development and construction. Therefore, on the one hand, developers should change their concepts and establish a correct understanding. Developing and building a good property is the condition for the long-term survival and development of enterprises. On the other hand, we should further standardize and strengthen the government's supervision and management in the planning, design approval and construction stages of real estate development. Promote the development of real estate development and property management through internal and external functions.