Commercial property management plan

# Planning # Introduction Commercial property refers to the real estate that must be used for commercial purposes in architectural planning, so how to write the management plan of the property company? The following is a commercial property management plan for reference only!

Tisch

On the occasion of seeing off the old and welcoming the new, the property management company summed up the experience and found out the shortcomings on the basis of reviewing the work carried out in 20xx. With a more pragmatic attitude, actively cooperate with the strategic policy of the group's operation, refine management, tap the potential internally, demand benefits from management, be stricter, strengthen training, be brave in facing shortcomings, unite as one, strengthen the overall situation consciousness, responsibility consciousness and cooperation consciousness, and work hard to complete the work wholeheartedly. We will continue to carry forward the spirit of love and dedication, and do our best for the rapid development of the company.

"The Art of War" said: "There is nothing more valuable between heaven and earth than people." Employees are the foundation of an enterprise, and the quality of employees is the basis of quality service. We will take the training of a professional, efficient and strict management service team as the basic strategy of internal management of 20 12 property, implement the policy of strict management and kindness to employees, carry out a series of training plans and performance appraisal, promote corporate culture, strengthen brand awareness and improve the cohesion and centripetal force of the team.

I. Personnel management

The goal of personnel management:

The turnover rate of personnel in that month was less than 5%.

The coverage rate of personnel training reaches 100%.

The recruitment rate reached 98%.

Employees' life satisfaction reached 90%

1. Team building lies in institutionalized management. The first task of the personnel administration department every year is to improve the management system, refine the post responsibility system, fully unify the responsibilities and rights, and put them in place. Implement a matching performance appraisal system to mobilize the enthusiasm of employees. Performance comes from execution, and execution comes from details. The personnel department plans to take the security department as a pilot, put forward the specific job responsibilities of each post, implement a new performance appraisal system, mobilize the enthusiasm of employees, enable employees to continuously strengthen their self-management ability, clarify work standards, improve their motivation for self-improvement and gradually promote it. Each post adopts performance management, strives for comprehensive coverage in March, and improves the overall service level and team execution. On the basis of effective performance appraisal system and post responsibility system, the personnel administration department will strengthen supervision and conduct planned patrol management on the operation and implementation of posts. Find problems in time and improve them in time.

2. The personnel administration department will focus on improving the quality of employees, formulate targeted training plans, combine business knowledge training with enterprise spirit, adhere to positive indoctrination, strengthen concepts, enhance employees' sense of responsibility and professionalism, and cultivate pioneering spirit. Require employees to truly "100% owner first" in their work. Take enterprise spirit and purpose as the basis of unifying employees' will, reporting work and unified action. In the process of personnel management, we should adopt the principle of survival of the fittest, strictly control the employees who join or become full members according to the standards, and gradually improve the quality of employees, thus improving the overall quality of the team.

3. While improving management requirements, pay more attention to employees' life, pay attention to employees' needs, strengthen the management of employees' dormitories and canteens, and organize corresponding employee birthday activities and team activities. Pay attention to improving employee welfare, strengthen communication with employees, listen to employees' opinions through various channels, and make timely improvements.

4. Benefit is the ultimate goal of the enterprise. Through the implementation of the post responsibility system, the personnel administration department will re-examine the staffing situation of each department and post to avoid overstaffing, and strictly control the personnel cost with the goal of establishing a lean and efficient service team.

5. Administratively, on the premise of meeting the needs of business departments to carry out their work, actively strengthen communication and coordination with various departments. Modify the existing working procedures to make them more standardized and standardized. Complete the material procurement in time, strictly manage the control process of material procurement and use, attach importance to the management of the company's assets, warehouses and vehicles, plug loopholes, and do a good job to ensure that the company's property and interests are not lost.

Second, the customer service center

Property management is service-oriented, and the customer service center is the service window of the whole property company. To this end, the service center will put service first, adhere to the service tenet of "people-oriented", standardize management, pursue innovation and serve sincerely. Constantly improve the value of Jiangnan aristocratic family real estate, and let the real estate play its use efficiency.

Working ideas:

Emphasis on cost control awareness and cost management procedures;

Emphasize the effective operation and service process of the team;

Emphasize the standardization of public services and the personalization of special services;

Emphasize the "people-oriented" service concept and humanized service;

Committed to establishing a harmonious community with good communication with the owners.

Target setting:

The comprehensive customer satisfaction rate is not less than 90%;

Comprehensive and timely service rate is not less than 85%;

Business skills training100%;

Residential community

The greening intact rate is not less than 90%;

The green coverage rate is not less than 60%;

The management rate of the first phase will gradually reach 70%;

The second-stage charging rate reaches 90%;

Daily cleaning rate of domestic garbage100%;

Work focus:

Based on the review and reflection of 20xx's work, 20xx will devote itself to strengthening standardized management, coordinated communication and implementation, so as to improve the efficiency of management services and create a harmonious living environment.

(1) Develop and improve the work manual so that employees can operate it after opening it, such as management rules and regulations, operating procedures, etc. Make every employee understand the working rules and familiar with the management procedures, so as to standardize himself and serve the business households. And regular business, skills, service awareness and other aspects of training. Through continuous intensive learning, the level of service center staff is continuously improved. Lead a team of employees with excellent business and strong service consciousness as soon as possible. Strictly check the employees who enter the service center, conduct regular assessment and appraisal, and resolutely replace incompetent employees.

(2) Environmental management in residential areas is extremely important. How to create a good and comfortable living environment for business owners is a problem that we attach great importance to. Past management experience tells us that the responsibility of cleaning work lies with people. Only when supervision, inspection and training are in place can we give full play to everyone's potential and do a good job in daily cleaning work. Actively publicize the awareness of environmental protection, so that the environmental sanitation status of the community can reach the national level.

(3) According to the present situation of repossession, strengthen the supervision of engineering maintenance and actively coordinate all departments to complete the repossession task.

(4) In view of the low collection rate of property management fees, due to many comprehensive factors, we will communicate with business owners through regular community recreational activities, regular home visits, questionnaires and other channels to listen to their opinions. Accept reasonable requirements and opinions, take effective measures to carry out corresponding rectification, and improve management quality; For those who exceed the requirements of management standards, patiently explain to the owners according to the national and relevant regulations, strengthen the policy propaganda of the property management industry, change the previous inherent concepts, and strive for the understanding of the owners. For operators who refuse to pay management fees after being explained, they will be solved through legal channels to make the management work go smoothly.

(5) Strengthen the construction of community culture, establish good communication with the owners and build a harmonious community.

(6) Assist in the establishment of the preparatory group of the owners' committee, and implement the autonomy and management of the owners.

Third, the engineering maintenance

Fourth, the security sector.

Summarizing and analyzing the work in 20xx years, the Security Department continues to adhere to the principle of supporting the strong and supplementing the weak, and pays close attention to implementation, and pays close attention to team building on the premise of doing a good job in safety and service. Combined with the company's development needs and management direction, do a good job in the comprehensive security of the community, ensure the safety of people, money and materials, cooperate with customer service, strengthen the inspection of the community and improve the overall management level.

career objective

The comprehensive satisfaction of guests and the company is 95%;

The accident rate of management responsibility without cause is 0;

Pre-job training rate of new employees100%;

The rectification rate of unqualified items100%;

Employee turnover rate ≤20% (excluding abnormal turnover rate);

The rapid response rate of emergencies is 98%;

Abnormal complaint rate is less than 2%.

And fully cooperate with the second-phase sales and repossession of the water villa and the takeover of related work matters of this department, and at the same time comprehensively do a good job in the service and management of the second-phase work, and establish the image of the security team.

2. Do a good job in the security of the community during New Year's Day and Spring Festival, and the competent leader shall be responsible for the security inspection of the community before the holiday; At the same time, implement the inspection and duty of the competent leaders during the Spring Festival; Clearly emphasize the system of not letting go of holidays; Organize and arrange the spare-time entertainment activities of department employees during the Spring Festival. With the increase of staff in this department and the completion of the third-phase renovation of the dormitory basketball court, it is planned to set up a basketball team of the property management company, which can not only enrich the amateur life of employees, but also prepare for the company's friendship and public relations competition.

3. The security department will launch the excellent service month for owners or guests on June 5438+ 10, reflecting the service consciousness and enthusiasm of the security team and establishing a good reputation.

4. Do a good job in putting the first and second phases of the intelligent system into use, establish and improve the use and management system of the intelligent system, timely train the operating norms of the intelligent system, and gradually change the management mode that relies entirely on "civil air defense". At the same time, assign a special person to work in the monitoring center to ensure 24-hour supervision and management of the community and improve the security standards.

5. According to the distribution and equipment of fire-fighting equipment and facilities in the first and second phases, further improve the management and operation training of equipment and facilities, and strengthen daily fire-fighting training and emergency response drills. According to the actual situation, common safety knowledge such as daily safety management precautions, home and forest fire prevention, emergency treatment methods, etc. are made and distributed to the owners, so as to improve safety awareness and publicity of group prevention and treatment.

6. Do a good job in personnel training and reserve. The management direction of security guards is to strive for transformation and build a strong and comprehensive team. Combined with the characteristics of security specialty, we should do a good job of appeasing personnel before the peak of personnel flow at the beginning of the year, strengthen contact with the talent market, the army and security schools, and do a good job of replenishing personnel reserves. Veterans accounted for 75% of the total number, and others accounted for 25% (security school, police school, martial arts school staff). Give full play to and make use of the existing manpower to create value and be the leading service department of the property management company.

7. Strengthen the construction of the backbone team, broaden the knowledge of employees, organize the backbone team to visit and study in the brother units when conditions permit, find out their own problems, and improve the overall quality and level. (The backbone team) adopts the principle of "giving priority to the able, supplemented by the mediocre", and conducts work self-evaluation every quarter, and reports the work when the department summarizes the work in the first half of the year.

Verb (abbreviation for verb) club operation

In the first half of 20xx, we will continue to take service first and benefit as the basis, and actively cooperate with the development of marketing and customer service. Adopt flexible management methods and introduce more personalized services to make the management of clubs innovative. In internal management, strengthen the coordination and cooperation of all operating points of the department, pay attention to improving and enhancing employees' work skills and service awareness, and maximize the enthusiasm and creativity of employees; Effectively strengthen the management of catering products, constantly bring forth the old and bring forth the new, and do a good job in community supporting services.

career objective

Strive to generate income of 30,000 yuan in half a year;

Financial management of intransitive verbs

Focusing on the Group's development strategy and fiscal year work objectives, we will promote efficiency growth, improve the financial management system, and strengthen the control of funds, assets, costs and purchase prices. While serving the first, establish standardized accounting management, actively cooperate with the work of business departments, and speed up the use of property management software within the department. In order to fully complete all the work indicators and tasks of the property, the work plan of the property finance department in the first half of 10 is formulated as follows:

Work objectives:

90% service satisfaction;

Control the loss within 200,000 yuan;

Establish Junhua property cost library;

1. Under the unified guidance of the Group Finance Center, the Property Finance Department has established a detailed and complete cost library according to the financial management system of the property company and the actual situation of the property finance work, so as to control the cost reasonably and provide the most authentic financial data to the management in time and accurately.

2. Be responsible for the formulation, tracking and comparison of the company's capital plan, the registration of management accounts and the analysis of financial status, and provide financial reports to the management, make cost analysis and make relevant suggestions, and strive to control the loss within 200,000 within half a year.

3. For the purpose of service, do a good job of collecting management fees together with the customer service center. For the owners who are in arrears in advance, they should cooperate with the customer service center to agree on the dunning method and strive for a dunning rate of 30%. Promote the charging work of property companies to a new level.

4, responsible for the audit of all kinds of money, standardize the financial payment audit procedures, the new financial system training. Mainly to let the heads of all departments of the property management company and their employees learn the new financial system together, and focus on the previously revised parts. After the implementation of the new system, it should be strictly implemented in accordance with the system. The finance department conducts supervision and inspection.

5. Complete the financial summary at the end of 2009, analyze the financial situation and prepare the financial report. According to the data provided by various departments, the capital plan for the first half of 10 is prepared and reported to the Group Capital Planning Department. According to the fund plan approved by the group, reasonably arrange the monthly funds of the property management company in the first half of the year 10, and negotiate with various departments to adjust some payment plans accordingly.

extreme

I. Overview

Project A, located in the east of jia county, will be a new urban area and administrative, cultural, sports and economic center of jia county, with superior geographical location and great potential for property appreciation. From this good property background, the property management level of a community will be more important.

Second, the goal.

Carry out the developer's concept of developing a residential area, introduce the concept of metropolitan property management, and manage a residential area in Chengdu through quality service, so that the owners can enjoy the urban life atmosphere of the county. And make the property function play, and promote the preservation and appreciation of residential property. Establish the brand of property management company,

Third, organization

The property management industry is a low-profit industry, and most property management enterprises are at a loss at present. Therefore, the organization of property management enterprises should be more concise and practical, and reduce internal friction and labor costs.

Fourth, personnel.

Personnel setting principle: one person has more posts, so don't set posts for different people. Expected employees 16 (designed according to the whole community delivery).

Number of positions, main responsibilities and remarks

1 Manager 1 Be fully responsible for the operation under the leadership of the board of directors.

2 Director of Business Department 1 Specific business affairs and personnel, etc.

Clerks 3 clerks, finance, labor, logistics, etc. Accountants should hold relevant certificates.

4 Property Manager 1 Specific property management, decoration supervision, fees, maintenance services, etc.

5 security 7 guard, patrol, parking management, community security, etc.

6 hydropower 1 public * * regional hydropower facilities maintenance, hydropower maintenance services, etc.

7 cleaning staff, 2 public * * * area sanitation cleaning, greening maintenance, etc.

After the employees are employed, the property management consulting company hired by the company will conduct training, and the backbone employees will be sent to the municipal competent department for on-the-job training structure training. Training rate 100%.

Verb (abbreviation of verb) enterprise forecast

A) Operating income: 65,438+096,5438+040,000 yuan (annual, hereinafter abbreviated)

L Property management fee: 1 1.34 million yuan.

The receivable is 6.5438+0.26 million yuan.

30000 *12 * 0.35 =126000 (yuan)

Expected income 1 13400 yuan (collection rate is 90%).

L maintenance service fee: 5000 yuan.

L Special service: 58,000 yuan

L Other income: 6,543,800 yuan+0.5 million yuan.

B) Expenditure: 202,500 yuan.

L Salary and welfare of personnel: 6,543,800 yuan+0.4 million yuan.

Office expenses: 25,000 yuan (office, security, greening, cleaning, disinfection, etc. )

L Maintenance cost: 6,543,800 yuan+500,000 yuan

L tax: 1.05 million yuan.

L Unforeseen expenses: 6,543,800 yuan+0.2 million yuan.

C) Runoff deficit:-1. 1 1 ten thousand yuan.

D) during the period of taking over the property.

Initial investment: 654.38+10,000 yuan (office facilities purchase fee, communication equipment, staff clothing configuration fee, security supplies, greening, etc.). )

E) Composition calculation of public service fee: 2 1.962 million yuan/year, 0.6 1 yuan/month *M2.

(1) Employee's salary and welfare expenses extracted according to regulations.

Number of posts, salary, standard salary, total number

1 manager 1 1200 1200

2 Director of Sales Department 1800800

3 Clerk 3600 1800

4 Property Manager 1800800

Five guards 75003500

6 plumbers 1700700

7 cleaning personnel 2400800

The total salary is 9600

Total salary: 9600 yuan/month; 1 15200 yuan/year

Welfare: 1 15200*23%=26496 (yuan/year)

Total: 65,438+0.4 ...1.7 million yuan/year.

(2) Maintenance fee for public facilities and equipment: 654.38+0.5 million yuan.

(3) Greening management fee: the greening rate is 45% 1.04 million M2* 1 yuan/year *M2= 1.04 million yuan.

(4) Cleaning and sanitation fee: 2 people * 65438+February *80 yuan/month * people = 0. 1.92 million yuan.

(5) Security fee: 7 persons *200 yuan/year * person = 0.1.4000 yuan.

(6) Office expenses: calculated according to 25% of the total salary of managers.

55,200 yuan * 25% = 1.38 million yuan

(7) Depreciation expense of fixed assets: calculated at 10%, that is, 1 ten thousand yuan.

(8) Taxes and fees: 5.5% of income, namely10.052 million yuan.

(9) Insurance premium: insurance will not be applied for the time being.

(10) Reasonable profit: calculated by 8% of revenue, 1.36 million yuan.

However, in order to reduce the burden on the owners, our company will adopt diversified management, special services, strict control of operating costs and other measures to increase revenue and reduce expenditure and reduce the price of public services. It is proposed to declare to the government price department that the guiding price of public service charges in this community is 0.35 yuan/month *M2.

Intransitive verb early property takeover

A) Send property managers, plumbers and other engineering and technical personnel to participate in the project acceptance (without the right of acceptance, only suggestions can be made to the developer from the perspective of property management).

B) property takeover acceptance

L We should not only check and accept the property from the perspective of future property maintenance management, but also strictly check and accept the property from the standpoint of the owner in order to safeguard the legitimate rights and interests of the owner.

L is the re-acceptance of the safety and use function of the main structure of the property after the completion and acceptance of the property;

L power supply, water supply and drainage, sanitation, roads and other equipment and facilities can be used normally;

L building and number of households have been confirmed by relevant departments;

L Implement property warranty matters (warranty responsibility, warranty period and warranty scope). Ensure the implementation of warranty items, deadlines, standards, responsibilities and methods, and check the details and drawings of major warranty items in place;

L. The takeover team shall check the technical data according to the handover list of drawings and data, and report to the developer in written form and ask for assistance if there are any gaps in property rights and technical data.

According to the equipment handover list, the takeover team will check the quantity, specifications, performance and capacity of various equipment. If the takeover equipment (facilities) is found to be inconsistent with the handover list or lost, it shall be reported to the developer in writing and requested for assistance.

L The takeover team shall conduct a comprehensive inspection of water, electricity and civil works of each unit, record the inspection situation, and promptly urge relevant units to solve the problems found.

During the warranty period, the company should find out the reasons for the quality problems caused by construction, installation, equipment and other factors, report them to the developer in time, and request to solve them as soon as possible.

L copy the water, electricity and gas meters and record them for the record.

L If problems are found during the takeover acceptance, they should be recorded clearly, and the developer should be urged to urge the construction party to reinforce and repair the existing problems within the agreed time limit until they are completely qualified.

L after the takeover acceptance meets the requirements, the property management enterprise shall sign the acceptance certificate and issue the takeover documents.

L. After the property management enterprise issues the takeover documents and goes through the necessary formalities, the whole property acceptance takeover work is completed.

Seven. occupation

1, preparation work

L public safety: planting hedges or installing fences around the community; Add an alarm system; Uniformly install security net, security window or aluminum-gold window;

L vehicle management: increase interval road signs; A closed community is an exit from multiple entrances and exits to an entrance; Add a bicycle shed; Reinforce the elevated garage;

L garbage removal: adding garbage pools (houses) or garbage removal stations, etc.

L corridor lights: switch to energy-saving lamps (such as temperature sensing, voice control or angular touch). )

L gradually purchase office, doorman, cleaning, water heating and other equipment, industrial appliances and employee work clothes;

L develop the registration process;

L print the check-in registration form;

2. Coordination of work

L Keep good contact with power supply bureau, water supply company, liquefied petroleum gas company and post office to ensure the supply of water, electricity and gas after residents move in.

On behalf of the owner, I will contact the telephone company to install the telephone, and strive for on-site numbering for the convenience of the owner.

L Contact schools, police stations and neighborhood committees to find out the detailed procedures for children's transfer to other schools and accounts, as well as relevant contact numbers and announcements when they check in.

3. Occupy the scene

After the occupation preparation and coordination are in place, colorful flags, banners, flowers and background music should be arranged at the occupation site, and security guards should set up posts to patrol. Owners are welcome to join the occupation.

Hold occupation ceremony: invite government officials, news media and owners' representatives to cut the ribbon to create momentum.

Precautions: avoid disharmonious factors such as dust and noise in the later construction site.

4. The owner and right to use the program.

Send a letter to go through the occupation formalities

sign a contract

5. Go through the occupation formalities.

Pay the check-in formalities, ID card and house purchase contract.

Confirm the identity of the owner, and pay the prepaid expenses and decoration deposit.

Construction waste cleaning fee, property management fee, stamp duty

Owner's signature

Go through the formalities with the owner

Eight. Property decoration and management

Owners have the right to decorate their shopping industry after repossession, but the decoration must be carried out within the prescribed scope. Its relevant regulations include: Regulations on Building Decoration issued by the Ministry of Construction and Regulations on Home Decoration formulated by property management enterprises. According to the above regulations, the owner must apply to the property management company for registration before renovation, including filling in the owner's renovation application form, receiving the renovation management regulations, signing the application form as agreed, paying the renovation management deposit and safety deposit, and the construction can only be started after approval. After the renovation of the owner, the property management enterprise shall organize the acceptance, and refund the decoration deposit and deposit after passing the acceptance.

When the owner applies for registration with the property management company before the renovation, it is required to fill in the renovation construction contents truthfully, and indicate the entrusted construction unit and the number of people entering the site. The owner, the construction team and the property management company shall sign and seal the application form.

Nine, the establishment of property files

The establishment of property archives is a record of the achievements of early construction and development, an indispensable basis for project maintenance, supporting and transformation when implementing property management in the future, and one of the contents that must be handed over when changing property management enterprises. With the development of science and technology and the improvement of the demand for modern building engineering, there are more and more building equipment, facilities and pipelines buried underground and inside buildings, which are more and more complex, more scientific and professional. Therefore, once a fault occurs, the property file becomes very important for maintenance. The establishment of property archives mainly focuses on four links: collection, sorting, bringing to justice and utilization. The key to collection is to be as complete as possible, which means to collect all engineering and technical maintenance data from planning and design to project completion in time; In terms of space, it refers to all aspects of property composition, from underground to roof, from main body to supporting facilities, from architecture to environment. The focus of finishing is to get rid of the false and keep the true, leaving the useful. Archiving is the scientific classification and preservation of materials according to their internal laws and relations, and utilization is to be used and enriched in the future management process.

X. Daily management

(1) Housing Management Business List

Check the owner's decoration audit, patrol, follow-up, supervision, visit and return visit, and be familiar with the charging finance.

The frequency is twice a day/day, the occupation period is 6H/ day, and the violation is eliminated three times a week 100%.

The standard is accurate, in line with the regulations, and there is no danger to safety, no change in appearance, no change in use, no littering, no digging and misplacing, and no illegal decoration. The housing integrity rate is 100%, and the complaint rate is below 1‰. Listen to the opinions of the owner in time and meet the reasonable requirements of the owner without violating the regulations. The owner's satisfaction rate is over 99%. The number of buildings, sets, area, public facilities, pipelines and switches in the community, the owner's building number, room number, name, unit, telephone number and family situation will be answered. The correct rate is over 90%, the collection rate is over 90%, and the accounts are consistent every six months.

Working procedure: 8: 00 ~ 8: 30: Understand and handle the complaints of the owner's warranty and the chief attendant. 8: 30 ~ 17: 00 Follow-up supervision, inspection, visit and filing.

(2) Greening management

Work items: watering, fertilizing, pruning, shaping, pest control, weeding, cleaning and replanting.

The work requires watering every two days in winter and spring sunny days, and the time is close to noon; Twice a day in summer and autumn, once in Yichun and once in autumn, and shrubs and thick trees are applied locally several times in spring and autumn according to their growth; Planting trees in winter for many times in spring, summer and autumn, and clearing gardens in winter. In severe cases, focus on prevention and control once a month, once in spring, summer and half a month, 8 hours/day, and in severe cases, supplement as needed.

The standard is unified, and the green growth remains good and uniform. Trees without weight and leakage shall be cut off with clustered and endogenous branches, shaped and shaped into shrubs. The ground cover grass is kept intact for 30 ~ 50 mm, which does not pollute the environment. The purity is above 90%, the cleaning rate is above 99%, and the greening rate is above 95%.

Water and fertilize from 7: 00 to 9: 30; Weeding, shaping and cleaning at 9: 30 ~ 1 1: 30; 13: 30 ~ 15: 30, killing insects, filling gaps and cleaning; 15: 30 to 17: 00.

(3) List of maintenance work of houses and public facilities

Work content: decoration audit, supervision, inspection, cleaning, indoor maintenance and outdoor maintenance.

Road parking lot, top stairs and walls, open ditches, underground ditches, external walls, water supply, power supply and gas supply street lamps.

The frequency is 8 hours, sewage wells and rainwater wells once a day/month, septic tanks once/half a year, sewage pipes are repaired twice/season, and minor repairs are not allowed overnight. Within 24 hours, there will be two days of intermediate repair and two days of overhaul, and there will be two echo inspections per day. Timely maintenance check once a month, paint once every two years, change the ladder lamp once a week, and repair it once a week with the failure, that is.

The standard meets the requirements, does not endanger the safety and appearance, and does not change the use. Familiar with the public facilities, type, location, distribution, safety requirements and switch position of the house. The integrity rate of public facilities is over 90%, with no blockage, less pollution and no defects. The manhole cover intact rate 100%, without tips and benefits. Return visit rate 100%, the owner is satisfied. Leakage-free insulation layer is intact and tidy, handrails are intact, ladder lights are normal, there are no signs of posting, no water accumulation, no collapse, no mouse hole, no bulging, no water seepage, no violation, neat and unified operation, no random connection, no light bulb leakage, and the intact rate of lampshade is over 90%.

Program 8: 00 ~ 8: 30 to understand and handle the warranty of the owner and the complaints to the first mate. 8: 30 ~ 17: 00 Follow-up supervision, maintenance, patrol, visit and file arrangement.

Work content, positioning inspection, mobile inspection, study and training

Fire control facilities, home safety violations, decoration supervision, vehicle driving, parking, cleaning, bicycle and motorcycle storage, emergency learning, laws and regulations, education and training.

The frequency is 24 hours, once a week, 24 hours, once every 20 minutes and once every 5 minutes, each time 1 hour.

Standard people and vehicles enter and leave in an orderly manner. Vehicle registration, payment of more than 90%. No buyers, beggars, vendors and other suspicious people came in and out. The intact rate 100%, the incidence rate of theft, criminal, fire-fighting and public security cases is 2‰, the violation rate is below 5%, and there is no violation, no whistle and no violation 100%. Take correct and appropriate measures, abide by national and local laws and regulations, owners' convention and other laws and regulations, strictly enforce security discipline, and conduct routine training such as fitness and queuing.

(4) Security and parking management

(5) Clean management

Work items: floor cleaning, stair garbage removal, killing rats and cockroaches.

Frequency twice/day 14H/ day, scanning twice/week, washing once/month/day twice/month, and distributing the medicine to the owner once/year.

The standard ground is free of sundries, garbage, roads, silt, weeds and stagnant water, and the single carport and stairs are free of sundries and cobwebs, with a cleaning rate of over 95%. All public areas are free of sundries, cobwebs, posting and littering, and handrails are free of dust, and the cleaning rate is over 95%. It is clear every day, clean, odorless and pollution-free, and the garbage removal rate is 650%. The density of cockroaches in indoor 15M2 or outdoor pipeline 20M is less than 3.

Program 5: 00 ~ 7: 00 floor cleaning; Remove garbage from 7: 00 to 8: 00; 8: 00 ~ 10: 30, cleaning the stairs, sweeping, killing insects and removing four pests; Garbage removal13: 30 ~15: 00; 15: 00 ~ 16: 00 floor cleaning.