Specification for special requirements of safety service etiquette

Security service etiquette

1. Safety etiquette is based on individuals. Security etiquette is not only a regulation for t

Specification for special requirements of safety service etiquette

Security service etiquette

1. Safety etiquette is based on individuals. Security etiquette is not only a regulation for the personal behavior of security personnel, but also a restriction on the behavior of security organizations.

2. Safety etiquette is based on the principle of self-esteem. Only when you look up to yourself, give yourself confidence in your work and don't look down on yourself can you win the respect of others. 360 lines, each line is the best. Therefore, we should have a correct understanding of security work. Secondly, to respect others, you have to pay for what you want. Mutual respect is the basis of doing things, especially for the security industry.

3. Safety etiquette is based on quality. Personal etiquette is a person's external performance in public social activities, which directly reflects a person's internal character and cultural accomplishment.

4. Safety etiquette aims at image. Security etiquette makes the image of security guards more vivid, positive and upward. The purpose is to let security guards better show their position as the first image post of the owner on the basis of doing the most important security work, which is also a symbol of good service of the company.

5. Safety etiquette is based on details. Whether it is gfd or caring for people, including one's own internal affairs, it is part of security etiquette.

Only by strengthening the awareness of office building safety service, innovating service measures and continuously improving service level can color life property better establish and build the brand image of the enterprise and make the enterprise invincible in the fierce market competition.

Civilized Language and Safety Taboo

Improving the service quality and security guards' awareness of civilized duty and standardizing employees' behavior are the fundamental guarantee to improve the quality of the team. In practical work, we should advocate civilized language and avoid taboo language.

1, answer the phone.

Civilized language: Hello, go ahead. XX is not here. Let me tell you something.

Taboo: Hey, which one to look for. Nobody's here. Say it.

2, received a phone call language rude, impolite, endless entanglement.

Civilized language: Please don't swear and be polite. We are very busy here, please don't disturb our work.

Taboo: attack with foul language and swearing.

3. Receive outsiders to look for people in the client unit.

Civilized language: Please wait a moment. Who are you looking for? I'll help you find it. Sorry, we have a rule that we are not allowed to transfer (store) items while on duty. Please find another way.

Taboo: What is it? Which one? Who are you? What do you want with him? Not here. I don't know

4. Receive personnel or vehicles entering and leaving the customer's unit.

Civilized language: comrade, please stay; Please show me your certificate; Please stop to verify; Thank you for your cooperation.

Taboo: No documents, no negotiations.

5. The staff of the client unit did not bring their certificates.

Civilized language: Comrade, please pay attention in the future. Don't forget to bring your certificate next time. I hope everyone will consciously abide by the doorman system.

Taboo: Don't you know the unit system?

6. Greet the leaders or employees of the customer unit.

Civilized language: Good morning, hello, happy holidays, please come in, goodbye and take your time.

Taboo: ignore, just nod, don't say hello.

7. When someone takes things out of the factory (company), he becomes suspicious.

Civilized language: Comrade, please stay. What's in your bag? Can you open it? Sorry for the delay of your time, and thank you for your assistance in our work.

Taboo: open the bag, we have to check it.

8. Meet the masses and ask for directions.

Civilized language: Please take the X bus nearby or go in the X direction. I'm a stranger here. Let me ask for you.

Taboo: I don't know. Ask someone else.

9. Received an emergency call for help from the masses or employees of customer units.

Civilized language: Please don't worry, we'll help you right away. We will contact the relevant departments to help you solve it.

Taboo: It's none of our business. We are very busy, not just serving you.

10. When people or employees in the client unit don't understand something.

Civilized language: If you have any doubt about the handling of something, you can directly report it to the unit leader or we can report it on your behalf.

Taboo: It's none of my business. Go wherever you say. You can sue.

1 1. Receive many people on duty.

Civilized language: excuse me, please wait a moment, I'll do it for you right away.

Taboo: I didn't see that I was busy; What's the hurry; Wait a minute.

12, reception and handling of disputes.

Civilized language: please calm down, have something to say, and don't quarrel.

Taboo: What are you arguing about? Make a noise outside, and deal with it afterwards.

13, call the police.

Civilized language: Please speak slowly, make the situation clear, and we will arrive at the scene at once.

Taboo: Only now. What did you do in the early days? I can't help it

14, accepting reports of matters beyond the jurisdiction.

Civilized language: Please don't worry, we are responsible for contacting you.

Urgent words: This is not my responsibility, you go to XX.

15, assist the traffic police to maintain traffic.

Civilized language: Comrade, you have violated the rules, please accept the traffic police.

Taboo: Hey, where are your eyes? You can't see them at a red light.