How to write the annual work summary report of the property?

How to write the year-end summary report of the property? I don't know, friends, let's take a look at Bian Xiao's sharing today!

Title: The title is the name of the summary, which should be drawn up according to the content and time limit of the summary.

Text: The summary writing mainly includes achievements and gains, experiences and understandings, including positive experiences, negative lessons, shortcomings and problems, suggestions for improvement and the direction of efforts.

Signature: Write down the signature and date.

Example of year-end summary report of property

Looking back on 20xx years, my work has undergone many changes. Near the end of the year, I transferred from the sales department to the current property department, from a terminal salesperson to a property manager of a property company. Fortunately, it is not very strange, because of the original contacts, I have some understanding and understanding of the service and daily work of the property.

When I came to the property, I also started a new working course. More than a month has passed and the work is proceeding in an orderly way. I have gradually become familiar with the work content and process of property management. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my recent work as follows:

I. Property Services

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure equipment maintenance, environmental sanitation, greening maintenance, order maintenance, study and training, and inspection by higher authorities. During these four months' work, I learned a lot from my colleagues and teachers. Clearly understand the theme, grasp the time, put the customer first, and be careful and thoughtful. These are the work styles and attitudes that we should always adhere to. Details determine success or failure, and nothing can really win the praise of customers.

1. Really pay attention to every customer's needs and demands, and strive to achieve the purpose of local solution. Even if it fails, it is necessary to explain the reasons and reasons to gain the understanding of customers;

2. Strengthen work exercise and be familiar with service processes and details. Learn by heart, pay attention to working methods, be flexible, do not shirk and perfunctory, exchange sincere heart for understanding, and enrich your work goals and tasks with satisfactory service.

Second, the office work

Office work is a brand-new field for me, with many trivial matters and tight time, such as document processing, document management, document circulation and so on. While doing a good job in customer service, we should also pay attention to the time arrangement of various tasks to improve work efficiency and save working time. Therefore, in the future, I will strengthen my sense of self-work, pay attention to speeding up the pace of work, make preparations and arrangements in advance, improve work efficiency, and strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

With the professional attitude of "working for yourself", I love my work and work creatively. During this period of work, I also have a deep understanding of myself. I still have many shortcomings, and it is the first time I have contacted various services, so my work efficiency needs to be improved; Some work is not done carefully enough, and work coordination is not in place; Need to strengthen the provision of data to leaders; At the same time, strengthen communication and understanding with department leaders and employees. I will try my best!

Fourth, the direction and plan of efforts.

First, strengthen study and broaden knowledge. Study hard the professional knowledge of property and real estate and the common sense of relevant laws and regulations.

Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be an assistant to the property department in Dongying District;

Third, pay attention to the coordination and communication of all departments of the company, and effectively form an atmosphere of unity and cooperation;

Fourth, improve work efficiency, give full play to one's work enthusiasm and do good deeds in a down-to-earth manner.

"If you don't accumulate steps, there will be no miles; If you don't accumulate small streams, you can't become rivers and seas. " 20xx has gained experience and shortcomings, experienced difficulties and confusion, and felt enlightenment; 20xx, I will, as always, go all out to meet new challenges with a sincere heart and my own efforts!

Example of year-end summary report of property

Unconsciously, a year has passed quietly. I have learned a lot and gained a lot since I joined the company in May. When I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and the functions of various departments in the company in a short time, which made me make progress in my work and benefited a lot. In the past year, although there is no vigorous achievement, it has been tested and honed for a period of time. Now I want to make a simple summary of my work since I entered the company:

First, the daily work of the front desk

Mainly includes:

1, responsible for answering the front desk service hotline and telephone transfer, doing a good job, carefully recording important matters and conveying them to relevant personnel without omission or delay;

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Be responsible for the sanitation and cleaning of the reception room and leadership office of the company, placing tables and chairs and keeping them clean and tidy;

4. Open the door for colleagues in the morning. Ensure the timely supply of drinking water for employees; The collection and storage of newspapers and magazines and the collection and distribution of letters;

Second, the administrative work

The administrative work is tedious, from copying, scanning, faxing, ordering food, sending express mail, printing business cards, subscribing newspapers and magazines, keeping documents, contacting cleaning company to clean carpets, making a list of office supplies to be purchased, checking and forwarding emails, coordinating the environmental maintenance of office facilities, assisting the sales department in printing, sorting and binding bids, temporarily keeping and counting inventory items, and recording and sorting meeting minutes. The completion of every job, from the settlement of expenses, booking rooms and booking air tickets, is a test of responsibility and working ability. How to simplify the complex, ensure foolproof and get the highest efficiency at the lowest cost is not only the requirement of modern enterprises for business personnel, but also applicable to administrative personnel.

Third, personnel management.

1, implement relevant personnel management system.

When I first arrived at the company, I was responsible for the company's attendance statistics. In the process of implementation, I adapt to the company's policy arrangement as soon as possible and make attendance statistics as truly as possible. At the beginning of each month, I make attendance statistics according to the statistical data and submit it to the finance department in time to make the payroll.

2. Personnel related information. In order to facilitate personnel work and standardize the situation of management personnel, the department has formulated relevant personnel forms according to the needs of work and under the guidance of superiors, and the format is unified with xx, including application registration form, employee resume form, vehicle approval form, leave application form, non-punching registration form, etc. , but also strengthen the communication and contact between departments.

3. Filing personnel files and updating the communication materials of brother companies and related units in time are very important for improving the business efficiency of the company, so it is necessary to update the address book in time and upload it to the group mailbox for the reference of company leaders and clerks. In addition, in the management of employee files, we should use cardboard and electronic versions for backup, strictly review all employee files, fill in all incomplete information and update the latest information in time. The employee file is a resource base to grasp the basic information of employees in time, and it is also an important link to establish the talent pool of employees. It includes three parts: employee handwritten files, including employee files of on-the-job employees, employee files of resigned employees and employee files of applied employees. The establishment and effective management of archives will help the company to keep abreast of the on-the-job employees and personnel flow and establish the company's talent pool.

4. Do a good job in employee birthday statistics, remind leaders to prepare birthday gifts for everyone in time, and create a harmonious and warm environment for everyone, which is also a part of our company's corporate culture infrastructure.

5. Organize team activities every month. We have organized dinners, loved singing and celebrated employees' birthdays, all of which have achieved good results, strengthened communication among colleagues and enlivened the company atmosphere.

6. Assist department leaders in drafting administrative documents, holiday notices and warm notices. The new year means new opportunities and challenges for us.

Finally, I would like to thank the leader for offering me this job and giving me the opportunity to improve and make progress together. Thank you for your warm help and careful care of my work during this year. Although I still have many shortcomings in experience and ability, I believe that diligence can make up for it. As long as we know more about each other and communicate with each other, and make unremitting efforts, I believe that the tomorrow of xxx company will be better!

Example of year-end summary report of property: Fan Wensan

In a flash, 20xx years passed in our busy work.

Looking back on the customer service department of the property management company in 20xx, it can be said that it is a year of further development and promotion of various governance performance. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. After the hard work of all the customer service staff in the past year, the work of the customer service department has made great progress compared with the previous year, various working systems have been continuously improved and implemented, and the service concept of customer first has been deeply imprinted in the minds of every customer service staff.

Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:

First, deepen the implementation of the company's rules and regulations and customer service system.

On the basis of 20xx's preliminary improvement of various rules and regulations, the focus of 20xx is to deepen implementation. To this end, the customer service department has deepened its familiarity and understanding of property management according to the company's development. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time to better adapt to the new situation.

Second, integrate theory with practice and actively carry out customer service personnel training.

Use the regular meeting time of customer service department every Friday to strengthen the training of this part of the staff. The training work is based on the practical problems encountered in the past week, so that theory and practice can be combined to make each customer service staff more familiar with the service concept.

Third, the daily maintenance processing

According to the workload statistics of each weekend, all kinds of repair reports are received more than ten times every day. According to the different maintenance contents, actively dispatch workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

Four. Collection of property fees in XX community

According to the charging index issued by the company at the beginning of the year, actively carry out the collection of property fees in XX and XX communities. Finally, with the support of the property manager, secretary and other parts, the charging index issued by the company was completed.

Verb (abbreviation of verb) collection of energy fee

At the same time, the quarterly charging of water meters for residents in XX District was completed as scheduled, and the new task assigned by the company-the first charging of water meters for residents in XX District was completed.

VI. Commercial Lease Work in XX District

We have made a plan to rent out low-level businesses and introduce supermarkets and pharmacies in the second half of the year.

Seven. Take back some buildings

In X month, the repossession of X# and X# was completed; At the same time, complete the repossession of some relocated buildings (X #- 1 Unit 2) in XX District.

Eight, love Qinghai Yushu earthquake organization fund-raising activities.

After learning the news of the Yushu earthquake in Qinghai, the leaders of the property company immediately decided to hold fund-raising activities in the community to offer love to the people in the disaster area. This task is completed by the customer service department. After receiving the instruction, all the staff of the customer service department actively offered suggestions and finally successfully completed the fundraising activity.

Nine, during the festival, the park decoration and layout.

Actively complete the decoration and layout work in the park during various festivals. This year, the company increased the decoration and layout of the park during Christmas (a festival that attracts young people's attention), and bought Christmas trees and various decorations in the lobby of XX Gate and XX District of the community.

X. Owners' Symposium

On the eve of the Spring Festival, the annual owners' forum was organized. The invited owners spoke actively at the meeting, fully affirmed the service work of the property management company and put forward pertinent suggestions.

In a word, on the basis of 20xx, we are full of confidence and hope for 20xx. In the new year, we firmly believe that as long as we work hard, work hard, actively explore and be enterprising, we will be able to complete all the work indicators issued by the company with our best efforts.

The above is what Bian Xiao shared today, and I hope it will help everyone.