What are the main contents of property complaints?

It is understood that if there are violations of laws and regulations in the residential property department, the owners can complain to the property department. For example, there are arbitrary charges for property.

1, one refers to the complaints of the owners (residents) about the dereliction of duty, violation of rules, disciplines and laws of the property management enterprises in terms of management services, fees, management and maintenance.

2. Others are complaints from the owners (residents) about the intentional, unintentional and mistakes of the management units or managers of the property management enterprises, which cause damage to the interests of the owners or the public.

Overview of property management complaints What property management complaints refer to the measures that the owners require the property management company to improve because they are dissatisfied with the services or products provided by the property management company.

Complaint is that the owners put forward higher requirements for the management of property management companies to some extent. Through the handling of complaints, property management companies can make fewer similar mistakes in future work and improve the service level of property management companies through continuous improvement.

The occurrence of complaints has also established a direct communication platform between property management companies and owners. Although this platform may have a certain impact on property management companies, by effectively improving the complaint handling methods, property management companies can also tap the potential needs of owners, win the deeper trust of owners, and win wide social recognition through the mouths of these owners, and continuously enhance the brand effect of the company.

As a special profit-making industry, the services provided by property management companies are irreversible, ex post facto and difficult to measure, so we should master certain principles, methods and skills in the specific complaint handling process.

What does the residential property fee include? 1. The property fee mainly includes: the salary of the staff of the property management company; Security fees and handling fees; Daily operation and maintenance costs of public facilities and social security; Greening management and cleaning fees; Statutory taxes and fees; Depreciation rate of fixed assets of property companies; Other expenses agreed by the owner.

2. Property management fees do not include: maintenance fees for facilities and equipment inside the house; Expenses arising from various problems caused by building quality; The expenses for overhaul of equipment in public areas and replacement of major components shall be borne by the housing maintenance fund.

3. The charging standards of different services provided by property management companies for owners or users are different. The charging standards for some services are determined by the property management company through consultation with the owners or users. The charging standards for some service items shall be implemented in accordance with the provisions of relevant government departments.