Property Management Probation Period Summary Template

Work summary is an important link to do all the work well. Through work summary, we can make clear the direction of the next work, avoid detours, make fewer mistakes and improve work efficiency.

Article 1 Summary Template for Probation Period of Property Management

Since I entered the company, under the strict requirements of the company, with the help and education of department leaders and colleagues, my thoughts and theories have matured and my business mind has become clearer. As a veteran, when I first came to the company, I was very worried about how to get along with people and how to do a good job. However, the relaxed and harmonious working atmosphere and United corporate culture of the company made me quickly complete the transformation from a veteran to a company employee. In particular, through a series of study and exercise in the previous company, I further improved my professionalism and made it clear that as a company employee, I should be realistic and enterprising in practical work. The work during the probation period is summarized as follows: 1. Understand the purpose of the company.

Impressions and feelings of the company Through the previous company training and my own work experience, I feel that Weizhi Jiean Security Consulting Service Co., Ltd. is a professional company specializing in providing security services for large-scale events in China. Especially at the beginning of the year, we obtained the security service license of Beijing Public Security Bureau, which made our company's business more extensive and services more comprehensive. Our company's aim is high quality, credibility, safety and first-class. Through several months' work, I have realized this more. Our customers are all high-end customers, such as Rolex, Sparen, museums and so on. Through the contact with these customers, we not only improved our work level, but also improved our self-cultivation.

Two. Work plan

Work Performance Since I worked in the company, I have participated in the drafting of Hehe security plan and the formulation of security plan. In my work, I tried my best to give full play to my advantages in photography and drawing, and successfully completed the tasks assigned by all levels.

Recently, under the leadership of the manager, I participated in the on-site security task, responsible for the collection, management and distribution of duty certificates and duty equipment, successfully completed the protection of duty equipment, and ensured the smooth completion of the task.

I work hard and I will do whatever the company needs me to do. Years ago, Rolex Station volunteered to work at the duty station because of the shortage of internal decoration staff. Through the work in the station, the work was implemented, which laid the foundation for the next internal work of the safety management department.

In the aspect of back office management, I give full play to my experience in learning file management, and set up files for various business departments to facilitate timely access. Record the meetings of the company and departments in detail, and carefully sort out the meeting minutes after the meeting and file them for future reference.

Third, the existing problems

Problems at work Although I work hard, there are also many problems at work. In the process of making security plan, the statistics of security forces are not detailed enough, which leads to mistakes. The ability to coordinate work is not very strong, especially after the leaders assign work, they don't know how to start and how to do it, which in turn affects the progress of the whole work. I am not familiar with my own business, especially drafting and formulating security plans, and I need to strengthen my study.

Fourth, there is room for improvement.

In the next improvement plan, we should strengthen our study, learn the advantages of old employees and learn the pragmatic work style of the company. Be careful in your work and check your work carefully to prevent problems. Security back office management personnel should further do a good job of filing, especially the security picket situation should make a summary report in time. Minutes of various meetings should be arranged in more detail.

Through these months' work, I deeply realized that it is very important to have a harmonious and progressive team, and a positive and magnificent company and leadership are the driving force for employees to move forward. The company has given me such a stage to play, and I will cherish this opportunity and do my best for the development of the company. Here, I apply to become a regular employee, hoping to become a regular employee of the company. I asked the leadership for approval.

Chapter II Summary Template for Probation Period of Property Management

1. Up to now, China's property management industry has gone through more than 20 years and has reached a certain scale and form. With the reform and development of economic system, the modernization of cities and people's requirements for the sustainable development of living space, the reform of property management has become an inevitable trend and an inevitable product of the development of real estate commodity economy. Especially in the market economy, most people will become the owners and users of property. Therefore, how to remain invincible in the fierce market competition and create reasonable scale benefits has become the key issue of property management. Under the background of social division of labor and market segmentation, only aiming at different property types, different consumer groups and different management modes from others can we erect our own banner and establish our own business philosophy, that is, we should take the road of enterprise brand.

What is the brand? According to the definition of American Marketing Association, a brand is a name, logo and symbol. Simply put, it is the brand of goods, which is different from the mark of competitors with its own special commodity form. However, with the development of market economy, brand is no longer a simple distinguishing sign, but a source of corporate customers and values (cultural value and economic value). Property management is a kind of service with property as the management object, owners as the service object and social groups as the orientation.

Therefore, the building of this service brand is nothing more than three aspects: popularity, reputation and loyalty. One of the important factors why Shenzhen Vanke can become a leader in today's industry is the brand effect of its services. In many times of bidding, the first thing that people who can't see it hear is its popularity. In the future, the support and trust of the majority of owners mainly depends on its reputation, so the increasing loyalty has won it more and more customers, and finally it has cast a China real estate giant. But creating a brand is not a one-off event, but a long-term process. In reality, some indisputable facts are in front of us. The nonstandard property market, imperfect management mechanism, lack of detailed laws and regulations, and the low awareness of property management of the majority of owners have become the restrictive factors for enterprises to become brands, especially in the northern region, and it is more difficult for some small and medium-sized cities to become property brands when the overall level is low. Although Rizhao is a coastal port city, it is still a small and medium-sized city in terms of economic development and population size. Therefore, in this case, in order to be a brand of property, we must not only overcome great environmental difficulties, but also optimize the internal structure and staffing of enterprises to a certain extent. In this regard, the author in the company's four property projects internship into a month's time to feel quite deep.

(1), the image of property personnel is not standardized. Including the appearance, language and behavior image of the service personnel. Service personnel are the first person to deal with the owners, so the image they leave to customers represents the spiritual outlook of the company.

(2) The rules and regulations are not perfect. Mainly including internal (employee norms, job responsibilities, reward and punishment mechanism) and external (management system, owners' convention, handling procedures, etc.). ).

(3) Property management publicity is not in place. For example, before the maintenance fund is fully collected, there should be no time stagnation, and publicity should be kept to the owners, including leaflets, newspapers, billboards and so on.

(4) The service personnel's humanistic consciousness is not strong. Not considerate and enthusiastic about the owners, and some even had a dispute. In the actual contact, the service personnel can't deal with the things promised to the owners in time, such as maintenance, etc., and the delay has caused a serious crisis of the company's integrity.

(5) The income from property management is single, and it is difficult to get rid of the loss situation. For example, Tongfa Property has been built for more than ten years, and most public facilities are aging, so it is inevitable to lose money by relying on the service fee of 1. 1.

Secondly, through the running-in of theoretical research and practice, the author thinks that these basic problems have become the restrictive factors for Haina Property to move towards brand and from decentralized management to intensive development. How to solve these problems, standardize the operation of property projects and establish the brand image of Haina Property. The author puts forward some suggestions and methods through recent practice.

1. It is the key to establish a standardized, efficient and professional team and do a good job in basic management. Excellent basic management is the basic point of doing a good job in property management, and the quality of employees is the decisive factor of quality service and the key to the sustainable development and growth of a property enterprise.

(1), standardize the image of service personnel and increase corporate publicity. The standard image includes three aspects: appearance, language and behavior. The instrument standard requires our service personnel to hold certificates, wear obvious signs when dressing, and the tools used should be printed with the logo of the enterprise. The language image requires the service receptionist to speak Mandarin, which is very important, because most of the buyers in the company's projects are foreigners. For example, in the telephone reception of service personnel, first of all, you should ask Haina Property what language you can do to be as warm and euphemistic as possible, including when there is a contradiction with the owner, Haina Property should become the mantra of every employee, which is also conducive to the image promotion of the enterprise. Behavior image requires employees in each position to work in a standardized way and show their professional demeanor. This is very important for our security personnel who are responsible for maintaining public order in the community. Therefore, we should try our best to meet the standards of militarization in our work, such as not walking, smoking and fighting, so as not to cause adverse effects on our owners. Property is a service industry, and its behavior is actually a service process, that is, service delivery process. Cheerful staff can calm the dissatisfaction and complaints brought by service defects to the owners. In addition, the image of service personnel is also a tangible display of the company's services, conveying the good image of the company to users.

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