Summary Report on Confirmation of Property Customer Service

Work summary is an important link to do all the work well. Through work summary, we can make clear the direction of the next work, avoid detours, make fewer mistakes and improve work efficiency. Next, I'll show you five model articles on the summary report of property customer service and employment, hoping to help you!

Property Customer Service Confirmation Summary Report 1

I graduated from _ _ University, majoring in _ _ _, and started working in _ _ _ _ _ _ _ _ _. The probation period of several months for working in this property is coming to an end. Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. During this period of work and study, I have a relatively complete understanding of real estate; I have a clear understanding of the property development process, management and personal responsibility. In the process of being familiar with the work, I gradually understood the core values of honesty, diligence, realism and innovation in property management, which added new vitality to the steady development of the company. The following is my self-evaluation during the probation period and a summary of my work performance.

At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, I also cooperated with the data Commissioner during the preparation of _ _, and used my own advantages to help him formulate a series of tables and summarize the relevant data. During the period of learning and mastering customer service related skills, it is with such a firm belief that I will be strict with myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.

In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

Consciously abide by the rules and regulations of the property and insist on participating in every training of the property. I have been devoted to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence. I believe that we will do better and better through hard work.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.

Summary report on property customer service becoming a full member II

Thank the company for giving me this opportunity, which makes me feel honored to be a member of this big family! I'm _ _, and I started on June 22nd. According to the arrangement of the company, I am currently the customer service supervisor of _ _ projects, mainly responsible for the daily management of the department, the collection of property fees, staff training and so on.

After joining the job, with the guidance of the project leader and the help of my colleagues, I quickly became familiar with and mastered the business situation of the project, entered the working state in the shortest time, completed the comprehensive collection of property fees for Building 12, and handled many difficult and controversial issues. In the check-in stage, I can organize all the check-in preparations in an orderly manner, calmly respond to and properly handle the owners' questions and opinions, handle the check-in procedures for each household accurately and quickly, and teach the check-in services and processes to the department staff. In terms of customer service, I actively consider the customer and properly handle the problems that need to be solved in time, such as water seepage in the living room of unit I 1 Building No.7 1 Building No.21Building No.7, and the claim made by the builder of unit 5 living room, which has been well received by the owner. Strengthen communication with the owner, objectively and comprehensively grasp the problems existing in the current service and the needs of the owner, and lay the foundation for the next service work; Further standardize customer service processes, strengthen various service standards, and enhance employees' service awareness. In the charge work, I can set an example, organize the department staff to carefully analyze the reasons for not paying the property fees, and take corresponding measures to guide and lead the department staff to fully carry out the collection of property fees, so that the current collection of property fees has been improved. In the daily management work, we have strengthened the management of various work disciplines and etiquette, focused on urging employees to do a good job of return visit, reception and inspection, and defined the division of labor and responsibilities of each employee, so that the employees of the department have changed from the original "waiting, watching and relying" to the situation of actively implementing their duties.

In just one month's working time, I quickly integrated into this team, and I was able to get along well with the heads of various departments, correctly operate the staff of the customer service department and the leadership department, take on the management responsibility of the department, and complete the goals of the department and the tasks assigned by the leaders. I agree with the company's management philosophy and corporate culture, agree with and abide by the company's rules and regulations, and am willing to continue to do a good job in this position and actively contribute to the company's development. To this end, I hereby apply for confirmation and hope that the leaders will approve it.

Summary report on property customer service becoming a full member 3

1, 20__, after Xiyuan Property was formally established in June, I took over the work of customer service foreman in Xiyuan Property Customer Service Department, and was responsible for the management of customer service group, cleaning group and maintenance group. It lasted for 7 months, from groping to familiarity, learning by doing. Every step of my progress has been warmly helped by company leaders and colleagues, and also supported and recognized by most residents. In these seven months, we have faced a lot of pressure and overcome many difficulties, but we are very happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties, served well, and completed the tasks assigned by leaders at all levels. Details are as follows:

First, standardize behavior, strengthen internal management and improve the quality of self-construction.

1, an employee of the dress management office, is on temporary duty.

2. For the residents, the customer service shall follow the requirements of the central procedures, and execute the working procedures such as being polite to others, resolving conflicts, serving with a smile, and praising in time.

3. Employees should go to work on time, and attendance and leave should be approved by the team and supervisor.

4. The staff has a clear division of labor, the work content is implemented to people, and they are familiar with job responsibilities, work standards and work processes.

Second, standardize services.

1, carefully write the work log, file it and record it clearly.

2. Establish a daily cleaning and maintenance checklist, and keep a log of handover work.

The customer service team holds a weekly meeting every Tuesday afternoon. On the basis of employee's report, summarize, comment and induce the tasks completed in the previous stage, assign new tasks at the same time, publicize the provisions of the regular meeting of the center, put forward clear requirements, report to the supervisor in time and ask for instructions.

4. Monthly statistics of home phone calls and visits. 2,385 calls were received, of which 155 were from residents, 43 were suggestions, 69 were complaints from residents, 752 were public repairs, 740 were home repairs, 626 were other services, and 23 were praises.

5. Handle 457 1 cell id access cards, 380 car cards and non-motor vehicles.

6, establish and improve the file management system, all kinds of data and other documents collected are classified and filed completely, with a search directory and * * * 23 boxes. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, statements, property fees, owner information, the simultaneous establishment of electronic files, can be consulted at any time.

Third, housing management is meticulous.

Handle the door-to-door maintenance and repair problems in public areas in time. In half a year, the number of on-site maintenance services was as high as 740, and the number of public * * * areas was 752. Residential areas have a large amount of maintenance and few technicians. Technicians are required to be comprehensive, but also to undertake night maintenance work and Beiyuan day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses. Our master Zhang Liyong always rides a bike while carrying a ladder. From door to door, he always smiled warmly and explained and publicized the maintenance knowledge seriously. Master Wang Xuelin "violated the rules" again and again to cooperate with the owners to buy materials (we generally require the owners to prepare materials themselves), and rode a battery car to the building materials market to find matching materials, and never applied for tolls and labor costs. In the busy maintenance work, he shared a part of Beiyuan maintenance work, running on both sides every time. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

1. For the house under renovation, we strictly follow the house renovation regulations, urge the householder to carry out renovation according to the regulations, and apply for renovation. The renovation personnel implement ab card management to prevent violations.

2. The management office has taken several ways to help residents solve their problems, such as the water leakage of the owner's house in the renovated community. On the one hand, the report is handled by the school, on the other hand, it is reported to the school construction center, and on the other hand, it actively contacts the construction unit. Implement maintenance according to the problems reflected by residents.

Verb (abbreviation for verb) Maintenance of daily facilities

Establish a maintenance patrol system, maintain the daily facilities and equipment in public areas, and promptly notify the technicians of elevators and access control companies for maintenance and repair. Supervise the comprehensive maintenance of street lamps in residential areas, timely check and maintain the water supply and power supply system, eliminate potential safety hazards, and report to the school for preparation in a timely manner.

Six, standardize the cleaning service process, to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in residential areas, formulate a standardized operation supervision process, implement the responsibility system for the area, implement the personnel, posts and work contents, and regularly check the system every week, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the environmental quality of residential areas.

Seven, greening work

Clean up the domestic garbage daily, and clean up the decoration garbage once a week. Landscaping workers insist on pruning, replanting, pest control, fertilization and watering the trees in the community every month. At present, the trees are growing well, which ensures the greening and maintenance quality of the community.

Eight, detailed and clear account management

According to the classification rules of finance, every incoming and outgoing account is recorded in the account in different categories. At the same time, carefully verify the records of receipts, money and tickets, do a good job in bill management, and hand in and collect them in time. In just 7 months, 5 1 receipt has been collected, 42 copies have been handed in, 4 copies are in use and 5 copies are reserved. The cash payment * * * is RMB, of which the credit card is RMB.

Nine, publicity and cultural work

* * * With the progress, carry out criticism and self-criticism, build a harmonious, civilized, united and innovative team, improve the service quality of the property, publicize the service concept of the property and the center, ensure smooth communication channels, adhere to the correct service concept (reasonable or unreasonable), and provide the owners with safety knowledge, health knowledge, weather forecast and warm tips in time. Won the owners' understanding and support for property management.

Regular natural gas recharge service twice a month, providing half-year service for 55 owners. During this period, there was no mistake in money, cards and tickets, which established a good reputation among residents.

Many times, I found wallets, clothes, bicycles, battery cars and so on. For the residents, so I was well received by the residents, helping the owners to contact domestic services such as hourly workers, household appliances, unlocking and other paid services. Provide an entertainment environment for the owners to play the piano and sing songs, and close the relationship with the residents. Xiyuan Property actively responds to and participates in the cultural life of the group, organizes entertainment activities such as singing and dancing, and is currently actively preparing for the "Spring Festival Song and Dance Festival".

Ten, owner satisfaction is the ultimate goal of property management services.

In this survey, * * * distributed _ _ copies of the questionnaire, and _ _ copies were recovered. The overall satisfaction with property management is _ _, including customer service satisfaction, cleaning satisfaction and maintenance satisfaction.

After seven months of work, I am familiar with the workflow of grass-roots management, and I can basically combine what I have learned with practice to form my own work style and have a deeper understanding of the central concept. I feel more and more sincere at work, which may bring me some troubles in the short term, but in the long run, the effect is obvious. Whether for property leaders, colleagues or residents, frankness itself is a good respect, and only sincerity can get real understanding and support. "A gentleman pays for his pains, and heaven rewards his diligence". Our owners belong to high-quality knowledge groups. With the deepening of their understanding of property management and the improvement of their attention, it is inevitable to improve the transparency of management and make the property management behavior more standardized. Therefore, honesty is not just a slogan, but a prerequisite for our development and survival.

These seven months' work has also exposed its own problems and defects, such as weak equipment management and lack of communication with the upper level, which need to be improved and studied in the future work. At the same time, I hope I can have the opportunity to study in a more mature community, master more skills, improve my professional level, and have more horizontal contacts with my peers.

The new year is coming, and I am determined to put more time and enthusiasm into my post, complete all the work assigned by my superiors and live up to their expectations. I hope everyone in our team will cherish the harmonious atmosphere, create more surprises and transcendence, give full play to the team spirit, and take "no complaints from residents, no defects in service, no blind spots in management and no hidden dangers in engineering" as the working goal, so that our Xiyuan property can sneak into the hearts of residents and work hard for the arrival of the New Year! "Xiyuan real estate, come on!

Summary report of property customer service becoming a full member 4

My name is _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Deeply feel the warmth of _ _ property family. Improve the systematic induction training, so that I can not only understand the company's development process, rules and regulations, but also quickly change my role, be familiar with the work content and requirements, and be proud to be a member of the company; Practical training and weekly internal training enable me to quickly master the skill requirements and pay more attention to detailed service. In my opinion, this is just over two months. The short thing is that time has passed before I can master more work skills and professional knowledge. It must be a long way to become an excellent customer service staff.

Looking back at the application for the company's customer service position at the job fair, it seems that it happened yesterday; But now I have changed from an ignorant student to an employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't understand customer service and think it is simple, monotonous or even boring. In fact, it is just answering the phone, taking notes and handing water at the end of tea. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. Through the company leaders' summary of our work, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company.

Of course, I still have many shortcomings in my work, and I need to pay more attention, study more and think more in my future work. Together with other customer service staff, * * * will get things done.

Summary report on property customer service becoming a full member 5

I became a probation employee of property customer service on _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

First, I pay great attention to learning from my old colleagues around me. I pay more attention to, watch, think and learn in my work, and I am familiar with the property situation quickly, so I am well integrated into our team.

Second, I am serious and responsible for my work, work hard, cooperate tacitly with my colleagues, study hard at ordinary times, and innovate constantly. I can complete the task well within the specified time, ensure the progress of the property project, and satisfy customers, leaders and myself.

Third, assist leaders to bring new employees. Although I am still a new employee who has just come to the property and is still on probation, I actively assist the leader to take the new employee and teach him what I know and what I should pay attention to in my work.

In short, after three months' probation, I think I can finish my work actively and skillfully, find problems in my work, actively and comprehensively cooperate with the requirements of the property, and cooperate and coordinate well with my colleagues. In the future work, I will, as always, be kind to others, be kind to my work, strive for perfection, constantly improve my professional level and comprehensive quality, and do my part for the development of the property.

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