Personal year-end summary of company employees 20 19

20 19 has passed, and I have gained a lot during my working days in the company, so I want to sum it up. The following is the "Personal Year-end Summary of Company Employees in 20 19" compiled by me for your reference only. Welcome to reading.

20 19 personal year-end summary of company employees (1) Time flies, and a year has passed quickly. Looking back at the application for the customer service position of the property management company of the Chamber of Commerce, it seems that it just happened. I want to make a personal summary of the customer service work of the property management company when I came to XX Company. Today, I have changed from an ignorant newcomer to a customer service staff with job responsibilities, and I am more and more familiar with customer service work. This is a short and long year. The short thing is that time flies, and the long thing is to become an excellent customer service staff. There is still a long way to go.

To become a qualified and competent customer service staff, you need to have relevant professional knowledge, master the necessary work skills, and have a high degree of consciousness and responsibility. Of course, I have experienced all kinds of challenges and tempering in my work before I deeply realized this.

1. What have I learned?

1. Developed talents. Every time I try to finish every job, it is my support and affirmation. During the woolen trade fair, our customer service department worked overtime in these four or five days to do their own jobs, which reflected the unity spirit of our customer service center and the vitality of everyone in their work. At this time, fatigue is nothing.

2. Improve the psychological quality and hone the character. For people who are new to property management and have little experience, they will inevitably encounter all kinds of obstacles and difficulties in their work, but with the help of leaders and colleagues, they have the courage to respond and dare to challenge, and their personality has further settled down. Dedication means that when you are at work, no matter how hard you work, you should do your job well and perform your duties well. Smile service means that when you are dealing with customers, no matter whether you are upset or unhappy, you should concentrate on your work and always smile, because you represent the image of the company. I think we should keep a good mental outlook and working condition in front of customers. As customer service staff, we should put professionalism and smiling service in the first place.

3. The importance of details. In the woolen trade center, I deeply realized that the details should not be ignored or sloppy. Whether it's every line and punctuation when marking official documents, or the refined and hygienic service that leaders emphasize without dead ends, I deeply realize that only by going deep into the details can we get rewards from it. Don't underestimate or ignore details because of smallness.

Second, my main work materials in the past year

1. The first thing to do is to be familiar with all aspects of information, including decoration units, owners, construction units and other information, and notify relevant departments and personnel for processing while making records, and pay a return visit after completion.

2. Filing of merchants' information, files and keys, and handling of customers' decoration procedures and certificates.

3. The company sends a single letter to correct the dislocation of the passage. You should be familiar with how to use the goods release form, large-scale decoration materials, small-scale construction forms, warm tips, maintenance forms and so on.

For next year, I will try my best to correct the shortcomings in my work in the past year and make continuous improvement:

1.？ Communicate and learn more with leaders and colleagues, learn from each other's strengths and improve their abilities in all aspects;

2.？ Improve patience with work, pay more attention to details, further improve their own character, strengthen their sense of responsibility and cultivate their initiative;

3.？ Expand all kinds of work skills;

4.？ Strengthen the study of basic knowledge of property management, improve customer service reception process and etiquette, and improve customer service skills and psychology.

The company's cultural concept and working atmosphere unconsciously infected and promoted me. After this personal work summary of property customer service, I have determined the direction of my efforts. In the new year's work, I will challenge myself, surpass myself and make greater progress!

20 19 (2) year-end summary of company employees how time flies. 20 19 is drawing to a close with the tense work rhythm. Although I haven't been in the company for a long time, the pace of time has not slowed it down. After this period of work, I have a lot of feelings. Now I will summarize my work in the past year as follows:

First, learn business knowledge and do a good job.

Learning is a lifetime thing. I majored in e-commerce, and the engineering data was almost from scratch, so I was blind from the beginning, which greatly hindered my post study. Later, through the timely guidance of leaders and colleagues, coupled with their own in-depth perceptual knowledge and learning, I gradually adapted to the nature and content of the work. Everything is difficult at the beginning, and I made a good start. I believe that my future work will be smooth and my progress will be obvious.

Second, integrate theory with practice and grow in practice.

No matter how rich our theoretical knowledge is, we will eventually return to practice, because the work itself is practical.

In the past, we talked about integrating theory with practice, and subconsciously understood it as turning written theoretical knowledge into passive action. After taking part in the work, I found that my previous thoughts were one-sided or metaphysical, because my previous thoughts were based on complete theories, and nothing really touched on practice, which would lead to the thinness and fragility of my cognitive achievements. It was not until I came into contact with the actual work and dealt with some problems in my work that I found that theory and practice are actually complementary. The ability to integrate theory with practice requires subjective initiative, and theory and practice are a long-term process of mutual transformation. Our practice needs to take theory as the cornerstone, and then explore and implement it on the basis of theory; In the process of practice, I constantly sum up my thoughts and supplement my theoretical knowledge with fresh nutrition. Theory and practice are a long process of mutual transformation.

Rome was not built in a day. After the accumulation of practice, I have made obvious progress in all aspects of my work. Every time I encounter difficulties, I will humbly ask others for advice, then sum up myself and constantly improve my methods. Although it is not mature and rough at present, I will continue to experience and improve it in my future work.

Third, strengthen ideological and cultural construction and improve comprehensive quality.

As a newcomer to the company, I will also be a new force in the future, and I deeply feel that I have a great responsibility on my shoulders. Company leaders often teach us to learn more knowledge, participate in various activities, exercise our abilities and improve our quality.

I usually keep the habit of reading, reading China's classic works and some inspirational books in modern times. Books are the ladder of human progress. I get too many things from books, and a large part of my own progress and enrichment is also contributed by books.

After this stage of work and study, I feel a lot and gain a lot. Despite some progress and achievements, there are still some shortcomings. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the future, I will seriously study various policies and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, make greater and more contributions to the development of the company, and create more space for personal promotion.

Company employees' year-end summary 20 19 (iii) with the great concern and correct guidance of company leaders and department leaders, I have completed all the work conscientiously and practically based on my post, and now I report and summarize my personal work as follows:

I. Overview of work

(A) ideological progress, correct attitude

Since I joined the work, I have been strict with myself ideologically. In my spare time, I constantly strengthen my ideological and theoretical study, pay attention to current events, and study xx seriously. By strengthening study, we should strive to improve our ideological consciousness, improve our connotation and broaden our horizons, so as to better keep pace with the times and adapt to the needs of society and post development.

(2) Be strict with yourself and treat others sincerely.

This year, individuals can seriously study the rules and regulations of the heating company, carefully understand the company's resolutions, and always be consistent with the company's party Committee. In my work, I strictly abide by the company's rules and regulations, base myself on my own work, unite with my colleagues, respect the leadership, obey the organization's work arrangements, and be strict with myself in my work. At the same time, get along with colleagues sincerely, learn from them with an open mind, learn their quality and spirit, constantly improve their overall quality, and promote their rapid development and promotion better and faster.

(C) based on their duties, do a good job

At present, the customer service department of my work department is mainly engaged in making electronic patrol records, counting weekly and monthly reports of hydropower, sorting out files, warehouse accounts, housekeeping and so on. The work content is detailed and miscellaneous. Therefore, in my work, I constantly cultivate my sense of responsibility and patience, put the cultivation of sense of responsibility and patience in the first place, and ask myself to calm down and carefully handle the details of each job to ensure that the work is not within my scope.

1. Make a patrol record of the electronic version: patrol the electronic version * * * throughout the year and record all kinds of problems * * * times.

2. Statistics of weekly and monthly hydropower reports: carefully check the hydropower data to ensure the timely quality of weekly and monthly hydropower reports and ensure the accuracy of each report.

3. Do a good job in file management. In view of the characteristics of many and miscellaneous files in charge, on the one hand, individuals seriously study the professional knowledge of file management, participate in relevant professional knowledge training, and constantly improve their professional theoretical level; On the other hand, combined with the actual situation of file management, improve the file management account, update files regularly, strictly abide by the file management system, and strive to ensure that files are not wrong. In addition, actively strengthen the self-utilization ability of electronic archives management and give full play to the role of electronic archives.

4, complete the warehouse accounts and all kinds of housekeeping work. In terms of warehouse accounts, adhere to the financial management system to ensure that the accounts are consistent and the accounts are consistent; In terms of housekeeping, we should complete the tasks assigned by the leaders on time and with good quality, especially clean the office environment regularly every day, and strive to create a healthy and good working environment.

Second, the existing problems

(a) Learning efforts need continuous improvement.

At work, due to various reasons such as busy work, I often feel relaxed about learning, and have a certain sense of slackness and luck in learning, especially the study of relevant professional knowledge in the thermal industry is not strong enough and I don't know much. In addition, I don't pay enough attention to some policy-related theoretical research. So I still need to strengthen and improve myself in these aspects in my future work practice.

(b) Professional and technical capabilities still need to be improved.

In the process of practicing business operations, personal business ability still needs to be continuously improved. In the process of archives management and other related business practices, there is still a reality that their professional quality and ability are not strong, which is still far from the requirements of the company.

(c) The overall planning of work needs to be strengthened.

At work, personal arrangement and planning of work need to be improved, often because of unreasonable work arrangement, resulting in a hectic situation, which greatly affects the efficiency of work, which is also where I need to constantly improve.

Third, the next work arrangement

(1) Grasp the study and raise the connotation. In the future work, we should pay attention to learning, focusing on the theoretical knowledge of the party, the rules and regulations of the company and the professional knowledge of the thermal industry, and strive to promote our all-round development.

(2) Pay attention to overall planning and improve efficiency. Pay constant attention to the scientific arrangement and planning of work and actively improve work efficiency; At the same time, efforts should be made to strengthen independent thinking on work and improve the ability to find, analyze and solve practical problems.

(3) Actively complete various tasks. In the future work, individuals will focus on the annual work plan, make scientific arrangements, make reasonable overall plans, base themselves on their own duties, earnestly abide by the company's various rules and regulations, ensure the successful completion of the annual work tasks on time and with good quality, and actively do their due responsibilities for the company's development.

20/kloc-personal year-end summary of company employees in 0/9 (iv) I worked at the company's front desk this year, engaged in tasks such as informing customers to send and receive samples. During my work, I kept studying, studying, summing up experiences and lessons, integrating theory with practice, enriching and improving my professional and technical level and management ability. This year, I strictly abide by the company's work discipline, and cooperate with my colleagues to finish the work actively and efficiently with the consciousness that "execution is the primary productive force". Details are as follows.

First, abide by the system, work hard and improve your ability.

In my opinion, loving work and striving for progress are the guarantee for the smooth development and ultimate success of every job. I have the working concept of keeping pace with the times, strengthening study, keeping a correct attitude and making contributions. In every period of time, I ask myself to abide by the company's rules and regulations, make clear the direction of my future work, do my best to do a good job of reception at the front desk, never be late or leave early within one month, make clear my job responsibilities through enthusiastic, enthusiastic and serious study of sample making, and actively communicate with colleagues in daily life to continuously improve my team spirit. I also take time to read some books that are inspirational and teamwork, and cultivate my positive and open-minded attitude and good habits;

Second, do your job pragmatically.

According to the current division of labor, my main job at the company's front desk (1) is to inform customers to fill samples; (2) Responsible for sending and receiving express delivery; Responsible for answering the phone at the front desk of the company and some temporary work.

It seems trivial to inform customers to fill in samples and make express delivery, but from the overall situation of the company, once my work is wrong or delayed, it will bring losses to the company's business operation. Therefore, I try my best to finish my work seriously and efficiently. This month, inform customers to replenish samples n times, send and receive express delivery n times, and so on. Through the practice of the above work, I realized that a competent receptionist should have good language skills, solid writing skills and flexible problem-solving skills.

Be able to communicate with customers in time and try to meet customer needs in sample replenishment and express delivery. I also do a good job in sorting out the data and other filing work. In order to query past files or information. Can finish the plan on time, finish it on time every day, keep records and have evidence to check. Work changes from passive to active, from form to consciousness, and can strive to improve efficiency for predetermined goals. During this period, my work strategy has also been adjusted to further meet the requirements of the company's scale growth and business quality.

Third, adapt to the needs of the development of the times and constantly learn and update knowledge.

The development of modern society is changing with each passing day, and knowledge is updated very quickly. If you don't add new knowledge in time and keep learning and communicating, you can't meet the needs of technical management and will be eliminated. To this end, I take every opportunity to participate in various training courses and classes; Ask your colleagues and study hard.

Four. Shortcomings and areas for improvement

After analysis and summary, I still need to improve some aspects, such as 1. My overall arrangement ability is poor, and I don't consider the problem comprehensively enough. (in the arrangement of priority) 2. The work is not thorough enough and there are occasional omissions. 3. Lack of foresight (predicting the peak and low periods of business and transaction development). 4. The harmonious cooperation between colleagues needs to be improved.

The work at the front desk is busy and full. Through learning from books, learning from practice, learning from others, plus my own analysis and thinking, I have really made great gains and progress. Achievements and shortcomings coexist, and experience and lessons go hand in hand. In the next stage of work, I will continue to work hard, overcome shortcomings, sum up experience, learn lessons, do my work better and contribute to the development of the company. I know that the company is a high-speed machine, and my post is the necessary screw on it; The front desk is an important window of the company and the image of the company. The quality of my work is related to the overall efficiency of the company, so I will continue to strengthen my sense of service and responsibility, and improve my strategic thinking and problem-solving skills, communication skills, cooperation skills, planning and time management skills.

In my future work, I will continue to study and improve my practical skills by reading more books, asking more questions, studying more and practicing more. There is no end to learning, the times are advancing, things are developing and all kinds of knowledge are changing with each passing day. I will study all kinds of knowledge persistently and use it to guide practice. In the future work, we should try our best to be assistants to leaders and colleagues, make the future work more detailed and contribute to the development of the front desk.

I will correct the shortcomings of this year, carry forward the good side, meet the test of the company and strive for good results.

Verb (abbreviation for verb) personal expectation

With the further understanding of the company and work, I also hope to study and exercise in other positions of the company, so that my interests can be in line with the actual work, and I can devote myself to new positions with better state and energy, give play to my strengths, exercise myself and reflect my life value.

20 19 personal year-end summary of company employees (5) The end of the year is approaching and the Spring Festival is approaching. Unconsciously, 20xx years passed in the blink of an eye. Looking back on so many years of work experience, I feel nervous and happy, and my work is boring and fulfilling. I have been working in the front line of power transmission and transformation operation. At first, I was promoted from an ordinary substation attendant to a formal attendant. Through continuous work accumulation, I have a deeper understanding and cognition of all aspects of my work, and I have a certain ability to analyze various accidents and do my job well.

I. Ideological work

Since work, under the careful training and teaching of the unit leaders, through their own continuous efforts, Bucai has made great progress and great gains in thinking, learning and work. Ideologically, take an active part in political study, care about state affairs, and consciously abide by various laws, regulations and rules.

Second, at work.

I believe that no pains, no gains, so I have been working hard, studying hard and working hard. In 20xx, I participated in the full-time study of electrical technology in xx University, and in three years, I got a college diploma with excellent results. In the same year, in the month of X, I also participated in the senior worker training of substation attendant in xx Electric Power Vocational Skills Training Center, and also got the senior worker certificate with excellent results.

In the work, can bear hardships and stand hard work, serious and responsible. The normal operation of substations is closely related to the normal work of thousands of people in Qian Qian. No matter what problems you encounter, you should consult humbly and sincerely, take notes at any time, summarize at any time, and reflect at any time. Self-deception is absolutely forbidden. As a monitor, I am both a producer and an unknown manager. I have always been very clear that only by setting an example and taking the lead in setting an example can the members in the class trust and listen, and influence and drive the team members with their own practical actions.

This year, the company organized two safety tests and one regulation test, and achieved good results each time. On X, our class also participated in the standardization drills of three departments organized by the company, which were recognized by other departments and affirmed by company leaders. In the specific operation, we should strictly abide by the safety regulations, prevent illegal operation and misoperation accidents, strictly implement the "two votes and three systems" with the vice squad leader, correctly complete various operation tasks according to the dispatching orders, and make regular inspections and inspections. Any hidden trouble found in the equipment should be reported in time and recorded in the duty record book and equipment defect record book, so as to eliminate it as soon as possible and avoid the accident from expanding.

In order to improve our ability to deal with accidents, in addition to the normal learning technology, the leaders of the substation operation center also prepared some anti-accident drills for us, so as to improve the operators' ability to take their time when encountering accidents, accurately judge and report in time, restore power supply as soon as possible in a short time, and minimize the losses of users.

Although I have done some work in the operation post and made some small achievements, I deeply feel that my technical level is still insufficient. In the future, I will learn more business, accumulate practical experience, broaden my thinking, deepen my work, gradually improve the level of substation operation and team management, and strive to make greater contributions to the development of enterprises.