What aspects should the intelligent construction of scenic spots start from?

The purpose of intelligent construction of scenic spots is to improve the tourist experience and service quality of scenic spots, and ultimately improve the management efficiency of scenic spots and tourists' satisfaction. Regarding the intelligent construction of scenic spots, the relevant state departments have put forward guiding opinions, mainly including the following aspects:

I. Communication network

1, public telephone network, public telephone for tourists should be built. Sufficient quantity and reasonable setting. Deploy telephone alarm points, and publicize the scenic spot rescue telephone, consultation telephone and complaint telephone next to the telephone. Visitors can call the alarm point and ask the staff on duty in the alarm system for help.

2, wireless communication network, can receive mobile phone signals, convenient mobile communication, smooth lines.

3. The wireless broadband network (WLAN) should cover the wireless broadband network, so that tourists can conveniently connect mobile phones, computers and other terminals to the Internet in a wireless way during the tour.

Second, the comprehensive management of scenic spots

1, video surveillance, video surveillance should be able to fully cover the scenic spots, and at the same time, it can focus on monitoring important scenic spots, passenger flow concentrated areas and accident-prone areas. Monitoring interface images can be displayed on various display devices, and various operations can be performed. Video surveillance should have intrusion alarm and other functions. The video monitoring control panel can control picture zooming and lens rotation. , and can realize real-time remote viewing of images and 3G Internet of Things video monitoring. It can support video retrieval and viewing, and can customize video conditions. The storage and retention time of video data should exceed 15 days.

2. Crowd monitoring. Some domestic solution companies like ofo have done mature work, mainly including and realizing the management of entrance crowd statistics, exit crowd statistics, real-time statistics of the total number of tourists, statistics and monitoring of tourist accommodation hotspots, and automatic alarm of traffic overrun.

Third, the management of landscape resources

It can monitor natural resources and environment, including meteorological monitoring, air quality monitoring, water quality monitoring and biological monitoring.

It can use modern scientific management means to monitor, monitor, record, record, protect, preserve, repair and maintain all kinds of heritage resources, cultural relics resources, architectural landscapes, museum collections and other landscape resources in the scenic spot, which is convenient for the query and retrieval of garden architectural cultural relics data and is displayed to the public.

Fourth, financial management.

Professional financial management software should be used. It also includes financial management contents such as asset management, fund-raising management, investment management, operating income management, tax management, profit management and cost management, as well as financial management methods such as financial forecasting, financial decision-making, financial budget, financial control, financial analysis and financial audit.

Verb (abbreviation of verb) office automation

Office automation should include process management, e-mail, document management, document circulation, examination and approval management, work calendar, personnel dynamic display, financial settlement management, announcement, news, notification, personal information maintenance, meeting management, attendance management and so on.

Intransitive Verb Business Resource Management

Can apply modern scientific means to form a standardized system. It also includes the allocation of commercial resources, store management, commercial supervision, contract management, property norms and so on.

Seven, emergency broadcast

The broadcast should cover the whole scenic spot with clear sound. Broadcasting should be controlled by the scenic spot control center and the command and dispatch center. In case of disaster or emergency, it can be immediately converted to emergency broadcasting.

Eight, emergency response system

Tourism emergency plan and emergency response system should be established. According to the emergency plan, comprehensive command and dispatch and coordinated rescue services can be carried out for tourism emergencies. Can use modern communication and call system to accept travel consultation and complaints in time.

Nine, command and dispatch center

It should have the functions of commanding and dispatching personnel and vehicles, organizing, coordinating, managing and controlling emergency resources. It can control the monitoring terminal, obtain comprehensive tourism information and release tourism information.

X. Electronic tickets and electronic access control

Electronic tickets should be used. Ticket sales and ticket inspection information can be networked and queried remotely. Ticket sales should be computerized. Handheld mobile terminal equipment or vertical electronic entrance guard shall be equipped to realize automatic ticket identification and ticket checking. The purchase of electronic tickets should support mobile phone payment or online financial payment.

XI。 Portal and e-commerce

1. A portal with the core content of serving tourists should be established and put into operation. The portal website should include: basic information browsing of scenic spots, scenic spot information inquiry, tourist route recommendation and itinerary planning, scenic spot publicity service, traffic navigation, download service, official Weibo with links, multilingual information service and other contents and functions.

2, e-commerce, scenic spots tickets should be able to achieve online booking, telephone booking and online payment, online transactions. Tourist products and souvenirs of scenic spots should be able to be booked and traded online.

3. Digital virtual scenic spots and virtual tourism, using three-dimensional panoramic real mixed reality technology, three-dimensional modeling and simulation technology, 360 real photos or videos and other technologies to build digital virtual scenic spots, realize virtual tourism and enhance the publicity of scenic spots. Digital virtual scenic spots should account for a high proportion of all the scenic spots that tourists really visit. Digital virtual scenic spots and virtual tourism platforms can be applied to the Internet, scenic portals, scenic touch-screen navigation machines, smart phones and other terminal devices.

Twelve. Tourism service and interactive experience

1, self-help tour guide, to provide tourists with a modern self-help tour guide system based on wireless communication, global positioning, mobile Internet, Internet of Things and other technologies. The hardware equipment of the self-help tour guide can display the tour guide map of the scenic spot, support wireless internet access and global positioning system, and complete the self-help tour guide explanation.

2. You can download the mobile phone self-help tour guide software, and complete the functions of querying and searching the scenic spot map, planning and selecting the tour route, and self-help explaining the scenic spots through smart phones and other devices.

3. Self-help tour guide equipment based on radio frequency identification, infrared, recording and playing technology can be provided to serve tourists.

4, tourism information information release tourism information release methods and forms, scenic spots should set up advertising columns or multimedia service terminals to release tourism information, and the layout is reasonable and the display is eye-catching. It should be possible to publish travel information on the self-help tour guide terminal. It can send messages to tourists' mobile phones in the form of SMS and MMS. The contents of tourism information release should include the introduction of the basic situation of the scenic spot and the real-time dynamic perception information of the scenic spot (temperature and humidity, light, ultraviolet rays, air quality, water temperature and water quality, etc.). ), intelligent reference information in the scenic spot (tourist flow, traffic congestion, parking space in the scenic spot, etc.). ), as well as the tourism-related information released by the scenic spot management department in time.

5. Tourist interaction and complaint linkage service platform, with touch-screen multimedia terminals in the scenic spot. It can realize the functions of tourism-related information query, software download, road information printing, online message complaint, touch screen virtual tourism and so on. The telephone complaint handling system is perfect. The online complaint handling system is very perfect.

6. Call the service center, which should be able to connect with the 1230 1 tourist hotline platform. It can provide services such as tourism product inquiry, scenic spot introduction, ticket reservation service, tourism information inquiry, tourism route inquiry and traffic route inquiry.

7. Multimedia display: A multimedia display system should be built in the scenic spot, mainly relying on geographic information system, virtual reality, modern multimedia and other technologies, and using high-tech means to display the scenic spot landscape, natural and cultural heritage, biodiversity, reproduction of ancient cultural relics, etc.