Annual Actual Work Plan of Property Company

Five Annual Work Plans of Property Management Company

Time flies, fleeting, we will usher in new joy and new harvest. It's time to write the work plan of the property management company. The following is the annual work plan of the property management company that I have carefully arranged for you. I hope it helps you.

Practical Selected Works of Annual Work Plan of Property Management Company 1 According to the customer service department's X-month work plan and the many existing problems raised in the company's X-month work summary and plan, our department put forward the following plans and measures after meeting and discussion:

I. Work Plan for X Month

Before 1 and x, count the detailed information of owners who have been in arrears with property fees for more than three years to ensure that the name, contact information, years of arrears and amount of arrears of each owner are accurate.

2.X month, urging the payment of multi-storey X month property service fees, posting reminders, telephone notifications and SMS notifications to create a payment atmosphere.

In x month, the heating stopped and all kinds of repairs began. In the maintenance work, no matter big or small, there are records and reports, and everything is tracked and returned to the original owner.

4. Pay close attention to the internal construction of the team, work discipline, strictly implement the company's rules and regulations, and continuously organize departmental employees to do regular training.

5. Exchange ideas on a regular basis, summarize the work of the previous week every week and discuss and make the work plan for next week.

6. Hold regular service quality review meetings of various departments, standardize the service of customer service personnel, enrich and enrich professional knowledge, and provide better services for community owners. You can improve your service skills by organizing visits to other excellent communities and learning and training related professional books.

7. Improve the owners' files, visit the owners who have no files and the files are not detailed, and improve the owners' files with the help of the residents' situation mastered by the community neighborhood committees.

8, other work assigned by the leadership.

Second, the problems existing in the work of X month and the improvement measures

(1) The collection rate of property fees in X months is only 70%. Due to various maintenance problems, there are also major problems in charging methods, reward and punishment systems and personnel management.

1, the charging method is simple;

In X months, the collection rate of property fees in my residential area was low, and most of the toll collectors used telephone dunning, and most of them were not at home when they came to collect money. In view of this situation, it is necessary to make reminders and reminders at the same time, adjust the working hours of toll collectors, and ensure that all toll collectors make reminders on Saturday and Sunday. For the opportunity in Lu Yu, visit the owner and talk about the urging fee.

2. The reward and punishment system is imperfect and unreasonable;

Our department now adopts the reward and punishment method of weekly household charge task. In the early stage of charging, the effect is obvious, but there is a big gap between toll collectors. Some toll collectors can basically complete the task, and some toll collectors can't receive it. With the reduction of the number of households in arrears, the difficulty of charging increased, and it was not adjusted in time in the later period. For the collection of property fees for X months, our department proposes to formulate a monthly collection plan and the number of households visited every day, and pay wages according to the percentage of monthly collection tasks and the completion of daily visits. The specific tasks should be carefully studied, reasonable and scientific, which not only has the pressure of toll collectors, but also has the temptation to maximize wages after completion.

3. Management of toll collectors.

Last year, there were many shortcomings in my leadership work in the collection of property fees, such as casual work, unclear records of rewards and punishments, failure to grasp the ideological trends of toll collectors in time, failure to find problems in time and failure to solve problems well. In the charging work last year, individual toll collectors had a great conflict with the work plan and charging system of the department, and some toll collectors obviously lacked motivation. I want to correct many problems in my preliminary work of X-month property fee collection, communicate them in time when problems are found, and solve them with a peaceful attitude.

(2) The customer service center is the bridge and information center of the management office, which plays a role in connecting the inside and outside. The service level and quality of customer service reception directly affect the overall work of the customer service department. This year, the work discipline of the customer service center is lax, and the service awareness and work motivation have dropped significantly. 10, our department should do a good job in employee service management. Before going to work every day, employees should conduct self-inspection and mutual inspection of dress and etiquette, so that customer service personnel can maintain a good service image, strengthen the training of customer service personnel's language, etiquette, communication and problem-solving skills, and improve service quality. The department has established the service concept of "thoughtful, patient, enthusiastic and meticulous", and put this concept into service for the owners, taking the owners' affairs as their own business in service. Strictly implement the company's rules and regulations and severely punish bad behaviors such as playing computer during office hours.

(3) The customer service department did not do the maintenance service and patrol work carefully enough, the maintenance service record was unknown, the patrol area and route were single, and it was not careful enough, and all kinds of potential safety hazards and violations of temporary management regulations were not discovered, solved and reported in time. In the new year, our department will formulate strict inspection standards for residential quarters and decoration, and earnestly implement them, and fill in inspection records in strict accordance with company regulations. Docking repair work should be done regardless of major issues, and everything should be recorded in detail. Make a single-family maintenance file, and the major and minor repairs are well documented.

There are many shortcomings, new problems and persistent diseases in the work of our department in X month, but under the guidance and care of the company leaders, all the employees in our department are confident to do all the work in X month.

Practical Selected Works of Annual Work Plan of Property Management Company 2 I. Guiding Ideology

Taking standardized service as the criterion, focusing on quality construction, taking safety production as the basis and team building as the guarantee. Further seek innovation, characteristics and practical results, and comprehensively improve the service level of Haoran Property Management Center. Implement refined management, intimate service and high-level logistics.

Second, the work objectives

(a) Continue to complete the established investment plan for office space.

1. Establish customer demand information, understand the customer's industry and rental needs, and establish good contact with them.

2. Establish a directory of office agents and contacts, and keep good regular contact with them.

3. Be familiar with the policies and regulations of the real estate market, the architectural connotation of the surrounding office buildings and the directory of leasing client institutions, and establish a list of potential customers of Haoran Building.

4. Do a good job of collecting and archiving the customer information of renting this building.

(two) strict system, the implementation of measures to improve the ability to support.

1. The core objectives of property management and service are zero failure of major equipment, zero defects in key services and zero accidents in production safety. Strictly implement various rules and regulations, strengthen and standardize the operation process, and put an end to potential safety hazards.

2. Determine the safety prevention objectives of the key parts and floors of Haoran High-tech Building, and establish a classification scheme according to the safety fire protection characteristics of each leasing unit of the building.

3. Improve the safety responsibility consciousness and emergency response ability of all employees, and be familiar with and proficient in "four understandings, four skills, five firsts and six firsts" through training and practice.

4. Strengthen the maintenance of equipment and facilities, eliminate hidden dangers of accidents, and establish daily, monthly (or special) and annual inspection files of equipment and facilities.

(C) standardize services, strengthen processes, and enhance the service brand of "Haoran Property"

1. Participate in the business activities of the center and departments, strengthen cultural study and vocational skills training, and improve their own business ability.

2. Standardize the operation procedures according to the quality document system, strengthen the assessment of the operation process, implement service quality tracking, return visit and quality monitoring, and establish high-quality services.

3. Do a good job in customer satisfaction survey and customer return visit on service quality and operator literacy on a regular basis.

(4) Strengthen website construction and maintenance.

1. Make full use of the Internet to establish a platform for public information acquisition and internal information exchange.

Do a good job of weekly report, strengthen internal information circulation, information online and important information report.

(E) Saving-oriented, reducing consumption and increasing efficiency.

1, reasonably control the switch of large-capacity electrical appliances at different time periods, reasonably control the switch time of central air conditioners and oil-fired boilers, make full use of the reasonable switch of large and small units to reduce energy consumption, scientifically and reasonably declare monthly electricity consumption, and reasonably control and manage public lighting and office lighting.

2. Put an end to inferior costs, establish application procedures for material consumption and office supplies, and make good use of every kilowatt hour, every piece of paper and every penny.

(6) Establish a relatively complete evaluation system.

1. Establish the service awareness and quality assessment indicators of department heads and post heads, and establish a comprehensive evaluation and reward and punishment system.

2. Establish scientific and reasonable evaluation criteria, and link the results with performance and year-end bonus through comprehensive evaluation.

3, the implementation of the center, head of the competent department regularly patrol property public * * * area and interview with customers.

(seven) continue to do a good job in the project under construction and related work.

1, complete the elevator transformation.

2. Complete the transformation from oil-fired boiler to gas-fired boiler.

3. Establish a good coffee salon.

4. Complete the renewal of sewage pipeline.

5. Complete the transformation of public areas.

6. Complete the annual maintenance plan

7. Complete the revision of the employee handbook.

8. Complete the supplement and revision of operating procedures.

The front desk reception is the service window of the customer service department, and it is the main responsibility of the front desk reception to keep the information channels unblocked, supervise the regional management and dispatch and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time. Call records will be summarized at the end of each month. In the first half of the year, * * * answered 68 incoming calls, and made outgoing calls 130, with 2 valid complaints from owners. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's application for repair, contact us in time, and actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.

Through these ordinary daily work,

My work level has been significantly improved, praised by community owners and leaders, and shaped the new image of our owners.

I. Archives management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.

Second, the model room

The model room is a window for us to show to the outside world and a platform for establishing corporate image. At the end of each month, I have to check the samples.

Check the items in the room, record the damaged items and report to the engineering maintenance department to ensure that the items in the sample room are intact. In the first half of the year, * * * received 70 groups of visiting groups, with the number of visitors * * * 187.

Third, the collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure that the work will continue normally,

It is necessary to do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged the property service fee of 792 12 yuan;

Private garden maintenance fee is 50386 yuan; The optical fiber usage fee is 20__ yuan; Prepaid water fee 1740 yuan; Cable TV installation fee 450 yuan; The gas installation fee is 3300 yuan.

Fourth, experience and gains.

Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

The fourth part of "Selected Practice of Annual Work Plan of Property Company" is guided by the overall work arrangement of the school, focusing on education and teaching, aiming at "orderly operation, strong coordination, effective supervision and in-place service", establishing the people-oriented concept, implementing the service purpose, giving full play to the coordination role, doing a good job in internal construction, striving to improve the quality, and carrying out the work purposefully, methodically and efficiently with the support and cooperation of the faculty and staff of the whole school to improve the quality.

I. Daily work

1. Send and receive written and educational online documents and notices in time and submit them to the headmaster for review. According to the principal's audit opinion, convey it to the principal in charge and relevant offices for processing or notify relevant teachers. And do a good job of filing and sorting files. Files belonging to various departments should be classified according to long-term, medium-term and short-term, and permanent files and long-term files should be submitted to the office for classification and filing at the end of the period.

2. Do a good job of uploading and distributing documents. With the guidance and help of the leaders in charge, clear tasks, do a good job in document acceptance, delivery, reminders and document management, information collection, reporting, confidentiality and file management. Reading and approving correspondence, supervising leaders' instructions, checking important documents, answering phones, printing documents, meeting minutes, convening meetings and other daily work should be rigorous and orderly, and no mistakes can be made. All documents and materials should be timely, accurate, high-quality and efficient.

3. Make work arrangements before the start of school and the end of the semester in advance, and draft the school work plan (summary) and school calendar in time according to the school deployment.

4. Report the school-related work materials to the district education bureau and other higher authorities in a timely manner.

5, timely release the notice of the meeting, the school work arrangement notice, holiday arrangement notice and other matters.

6. Prepare and record for the school meeting.

7. Continue to do a good job in the reception work.

8, do a good job in the relevant annual report and all kinds of information statistics.

9, do a good job of temporary mandatory work arranged by the principal and vice principal.

Second, the main work

1, to further improve the overall coordination of all departments and grades. Striving for initiative, active cooperation and full coordination is the main work goal of the administrative personnel department. Do a good job in comprehensive coordination to ensure the smooth implementation of school decrees. Timely convey and implement the school decision, strengthen supervision and inspection, and promote the implementation of the school decision. Do a good job in communication and coordination between departments seriously and scientifically, avoid wrangling and pushing the Committee, and ensure that the school takes teaching as the center and all parties work together and cooperate tacitly. Adhere to the reporting system for major issues; Do a good job as a bridge of communication between departments, do not be greedy or resentful, do not undermine the platform, do not be offside, take the overall situation into account, know the general situation, maintain the unity of the school team, and improve work efficiency.

2. Do a good job in the management of school correspondence files. In accordance with the requirements of archives management, we should improve the archives management system, standardize archives management, pay attention to collecting and archiving teaching and research materials reflecting the school-running level, make archives management more scientific and standardized, do a good job in archives utilization, and better serve education, teaching and all work.

3. Make school affairs public. Do a good job in the publicity of school affairs, increase the transparency of fairness, justice and openness, and promptly publicize major issues such as professional title promotion and annual assessment among the faculty and staff of the school.

4. Create a distinctive campus culture. Optimize the educational environment and improve the campus cultural taste. Strengthen the construction of cultural carriers such as school websites, newspaper reading columns and publicity columns. Continue to do a good job in the creation of spiritual civilization and consolidate and develop the achievements of civilization creation. Assist the headmaster to do a good job in school foreign affairs.

5. Complete personnel statistics and related reports on time. Collect and sort out the basic information of running a school, compile the basic situation table of the school, and provide data query and information consulting services to the relevant departments of the school.

6. Assist the school to do a good job in safety and stability. Supervise the personnel on duty to arrive at their posts on time and make safety records; Carefully investigate unstable factors and resolve all kinds of contradictions and disputes in time.

7. Establish a sense of service, do all personnel work fairly and fairly, and cooperate with the principal to do a good job in performance appraisal, continuing education, daily assessment, salary increase, job evaluation, etc.

Third, the work needs to be strengthened

1. Adjust the website layout and remove the column of Runyang Middle School. According to the adjustment of school planning, the display of Runyang Middle School (including high school and junior high school) columns in the home page and pagination of the school website was removed, and the original column data was transferred to the background to hide and save.

2. Add links to websites related to subject teaching, and it is planned to add links to websites such as Yangzhou Teaching Postgraduate Entrance Examination and City (District) Master Studio in the eye-catching position of the website to highlight the support for education and teaching.

3. Continue to do a good job in the construction of website columns. On the basis of earnestly doing the existing columns, actively cooperate with the school administration and education and teaching departments, and continue to open up new website columns around the hot spots of education and teaching.

4. Continue to do a good job in the daily management of website submission. Continue to do a good job in the regular training of information technology ability of website information personnel, and timely report the work dynamics through the qq group of Hanjiang middle school teachers; Notify all departments to submit the information on time and monthly, and urge the information officer to improve the timeliness of submission.

5. Do a good job of docking with the learning platform of the subject base. Relying on the learning resource platform configured by the subject base, we will build a comprehensive network application platform in the school that integrates the functions of school publicity, information release, resource sharing and autonomous learning.

The coming year is full of hopes and challenges, which puts forward higher requirements for the engineering department. In order to actively cooperate with the property management of each community and complete various indicators and tasks. Based on the actual situation of the engineering department, we will focus on the maintenance work, continuously improve the service quality on the basis of the work of the original department, and make logistical support for the charge of the customer service center. The work plan is formulated as follows:

safety management

1, the safety management of equipment and facilities must adhere to the policy of "safety first, prevention first"; We must adhere to the systematic management mode of equipment maintenance process; We must persist in constant renewal and change; Improving the new level of safety technology can effectively and timely eliminate unsafe factors in the process of equipment operation and ensure zero major accidents.

2. Clear the responsibility for safe operation and form a perfect safety maintenance management system.

3. Strictly implement the operation safety regulations and realize the standardization and institutionalization of safety management.

4. Strengthen the safety supervision of external decoration companies and strictly enforce the safety access conditions of decoration units.

working face

1, strengthen the service consciousness of the maintenance department. At present, the engineering department needs to further improve the service level, especially in the way and quality. Our department will regularly carry out customer, civilized, polite and multi-functional technical training to improve the service quality and efficiency of department personnel.

2, improve the system, clear responsibility, to ensure the benign operation of the department. In order to give full play to the role of engineering department as a good communication and caring link between property and owners, we should improve and perfect the working system according to the service form to make it more suitable for the current work; From the system of equipment management and personnel arrangement, the work is truly rule-based and standardized. Through the implementation of the system, clear responsibilities, to ensure the sound development of departmental work.

3. Strengthen equipment supervision and cost awareness. The engineering department is responsible for the maintenance and management of all residential facilities and equipment, which is directly related to the control of property fees. Familiar with the operation and performance of the equipment, ensure the normal operation of the equipment, operate the gravity area under real supervision according to the specifications, and the engineering department will implement it according to the needs of related work to ensure the equipment, maintenance and effectiveness; And plan the maintenance of facilities and equipment to specific individuals.

4, to carry out training, strengthen learning, improve the skill level. At present, the service scope of the engineering department is still relatively limited, especially limited to the structure of its own knowledge. In order to further improve work skills, properly carry out theoretical study, learn from each other's strengths and improve the service level of the whole team.

5, according to the characteristics of facilities and equipment maintenance, formulate the corresponding maintenance plan, workflow points.

Third, do a good job in energy control and management.

Energy consumption usually accounts for a large proportion of the daily cost of property companies, and energy saving and consumption reduction is an effective means to improve the efficiency of companies. The key to energy management is:

1, improve the energy-saving awareness of all staff.

2. Formulate necessary rules and regulations.

3. Take necessary technical measures, such as separating the office electricity from the gate electricity, transforming the lighting facilities and equipment of the underground parking lot in addition to the original street lamps and elevators (with different charging standards) to minimize the energy consumption of the parking lot; Transform the lights in the corridor into energy-saving lamps; The lighting control switch in the corridor is transformed into a touch delay switch.

4. Conduct internal evaluation and control of equipment operation and maintenance costs to avoid and reduce unnecessary waste.

5. Purchase equipment and accessories directly from the manufacturer, purchase spare parts in a unified way, and carry out maintenance according to the equipment maintenance cycle. So as to replace the equipment in time, ensure the best energy-saving effect of the equipment and reduce the maintenance cost.

preventive maintenance

1. Preventive maintenance: All facilities and equipment shall have a maintenance and overhaul plan, and preventive maintenance shall be carried out according to the time, items and processes set in the equipment maintenance cycle.

2. Daily maintenance report processing: take maintenance measures in the form of maintenance report for the faults found in the daily use of facilities and equipment.

3. Daily inspection: The personnel on duty in the engineering department shall conduct 1-2 inspections on the equipment and facilities within their responsibilities when on duty, and handle the faults and anomalies in time.

5. Improve the archives of equipment and facilities, and make inspection records of maintenance work.

In order to ensure the integrity and continuity of the equipment and the implementation of the original data, we will further improve the departmental file management and establish the equipment ledger on the existing basis. For the newly taken over Venice Community, due to the lagging installation of supporting facilities of real estate companies, it is necessary to collect and follow up the facilities and equipment information.

6. Maintenance of facilities and equipment:

1, strictly implement the system of regular patrol inspection, handle problems in time when found, and patrol at least 1 time every day.

2. According to different seasons, especially the flood season, arrange regular inspections and strengthen patrol inspections to ensure safety.

3. According to the actual needs, derusting and painting the wrought iron guardrails, iron gates and lamp posts in each community. 4. According to the actual needs, transform the roads, flower beds and walls of each community.

Through the above work, our engineering department will show our company's service image, provide better and more thoughtful services for the owners, and create better conditions for the future development of our property management company.