How to explain why charging property fees is too straightforward?

Charged object

Owners who always say they will pay, but never come.

Urging words

You see, usually busy, it is better to set up a bank to deduct money. More worry-free, don't worry about paying here every month.

Like you are usually busy and travel frequently, you can also consider bank transfer. We have ICBC and CCB here, which do you think is more convenient?

Hello, I'm sorry to bother you. Let me confirm the time and amount of the transfer with you, so as not to make mistakes. (For car owners who promise bank transfer)

Hello, I have just received a notice from the financial department that your property fee has not yet arrived. I will call you as soon as possible to see if there is any problem with the transfer. (Owner who promises to transfer money on a certain day and will not transfer money when it expires)

02

Charged object

There is a misunderstanding about the property and unhappy owners.

Urging words

I saw your application for repair today, and the sewer at home is blocked. Has our engineering colleague fixed it for you now?

Hello, call me directly if there is anything at home in the future. My mobile phone is XXXX. Now we are going to hold XX activities in the community. I think you have old people/children at home. You can come and join us when you have time. It should be interesting.

Hello, now we have XX discount activities. You can experience them and give us feedback. You know a lot, and you must have more ideas than we do.

03

Charged object

Customers who refuse to pay property fees due to housing problems.

Urging words

Hello, regarding the rectification of XX, we will control the progress and quality of rectification. Please rest assured in this regard. At the same time, for the compensation you mentioned, we suggest that you rectify it first. After the rectification is completed, the property will help you solve such problems. We will keep in touch with you at any time during the rectification process.

Hello, this matter, Xiao X will definitely try his best to help you negotiate with the real estate/construction party, but relatively speaking, I hope you can cooperate with us.

04

Charged object

Owners who owe money for a short time, have more contacts on weekdays and know each other.

Urging words

I know you didn't mean to owe money. Just a few days ago, in front of all my colleagues in the department, the boss mentioned that the regional charge rate I was responsible for was the lowest in the department, which greatly affected my personal assessment. Even I'm beginning to doubt my ability to work.

To tell you the truth, I know you are very busy, and I don't want to call you every day to disturb your work and rest. Every time I call you to pay, I feel embarrassed when I call too much, which really puts me in a dilemma.

Our department had a meeting this morning, and I was criticized for charging.

05

Charged object

Can contact the owner, but the owner has been in arrears for reasons such as busy work, not at home, no time to pay fees, etc., and has been slow to show up and not pay fees.

Urging words

Car control/doorpost: Hello, long time no see you back. Busy at work! By the way, the property fee is due on June 5438+05 every month. Don't forget!

Front Desk: Hello, the property management software shows that your property fee for X months has not been settled. You're busy, remember?

Door-to-door charge: Hello, because you are busy recently and have no time to go to the customer center, we specially send you the receipt (or invoice) today.

06

Charged object

Some owners refuse to pay property fees because of a problem they think is unfair or unreasonable (such as long-term non-renting of houses, unreasonable sharing of water and electricity, etc.). ), and they have repeatedly explained the communication (when we are not responsible) or solved the problem (when we are responsible), but the other party still refuses to pay the property fee, hoping to take the opportunity to obtain further benefits or benefits.

Urging words

Hello, Xiao X has been communicating with you for so long, and he also wants to solve this problem. I always think it can be solved through communication, which is the best. Xiao X doesn't want you to get into trouble with the company, which is bad for both sides, right? But then again, as an enterprise, the company must have its own system and interests. After all, it has to support so many employees. what do you think?

Hello, you'd better pay. Do you think I won't rent it for you after you pay it? It is definitely impossible. On the contrary, if you don't pay it, Xiao X can't explain it to the company. The owners who pay the money on time don't help, but help those who don't pay. Do you think this makes sense? Moreover, if you drag on like this, the company will have no choice but to take normal legal measures to protect its rights. Why?

How's this? Xiao X will help you find a way to see if you can apply to the company to reduce the liquidated damages. If it is within Xiao X's ability, I will definitely help you fight for it.

07

Charged object

Unable to contact the owner.

For owners who have no contact information, they can first obtain contact information in the following ways:

You can contact the real estate to get the phone number left by the owner in the real estate company when buying a house, or get the address on the copy of the ID card when buying a house;

Use intermediary: new and old owners must leave their contact numbers when they conduct house sales transactions through intermediaries;

For the owners who have accepted the house and have not been renovated, you can inquire whether the owners have handled the house lease transfer service, register the relevant information, and contact the owners through the telephone of the transfer lease client;

Get contact information through the owner's relatives and friends, work units and other channels.

Urging words

When contacting the owner's relatives and friends: "Now there are important matters about the house that need to be directly contacted by the owner. I can't get through. Do you think the owner has any other contact information? "

When contacting relatives and friends of the owner: "The coupon we sent to the owner was returned, and the owner can't contact you now. Do you have any other contact information or other address? "

08

Charged object

Owners have always paid on time and occasionally failed to pay.

Urging words

In this case, you don't need to call directly to remind the owner:

Put a notice board on the charge at the entrance of the community, and the content should be written euphemistically and appropriately;

Posting a warm reminder on the door and bulletin board of each building;

Send payment reminders via SMS or WeChat group messages.

It is important to note that,

The reminder fee is based on the premise that the property service meets the standard.

Don't just "urge the fee" and not "serve".