Annual work plan of department manager

The days passed silently in the blink of an eye. What will meet us is a new life and new challenges. At this moment, we need to start making plans. How should we make a plan? The following is the annual work plan of the department manager carefully arranged by me for reference only. Welcome to reading.

Department manager's annual work plan 1 People spend most of their lives in their jobs. Only by doing your job well and working happily can you have a happy life. I am very happy and honored to be the manager of the Chinese restaurant in the food club. I will be responsible for the service and daily management of the restaurant under the supervision of the restaurant leader. The following are my work plans and responsibilities:

I. Work plan

1, internal management of restaurant:

(1). Participate in formulating reasonable annual business objectives of the restaurant, and lead all employees of the restaurant to actively achieve the business objectives.

(2) According to the market situation and the needs of different periods, discuss with the chef * * * to formulate the catering promotion plan, and collect the feedback from the guests in the implementation process to improve it.

(3) Formulate the post responsibilities and service standard process of employees, supervise and inspect restaurant managers and employees to serve customers according to service standards, and continuously improve service quality and work efficiency.

(4) Pay special attention to the construction of the workforce, grasp the ideological trends of employees, and provide excellent employees with opportunities for promotion and salary increase through the evaluation and assessment of employees.

(5) Assign special personnel to make employee training plans, organize employees to participate in various training activities, continuously improve employees' service skills, skills and service quality, and improve work efficiency.

(6) Hold a staff meeting of the restaurant at least once a month, analyze and report the monthly operating indicators and revenue and expenditure of the restaurant, and solve the existing problems; Listen to employees' opinions and suggestions on the internal management and external sales of the restaurant, and let employees participate in the management of the restaurant extensively.

(7) Work closely with the kitchen, check the quality of the dishes and give feedback to the guests in time to improve the quality of the dishes and meet the needs of the guests.

(8) Establish a dining room material management system, strengthen the management of dining room food raw materials and articles, as well as the collection and storage of food raw materials and articles, check whether the cost of food raw materials in the front hall and kitchen is too high, ensure that the transfer-in and transfer-out of various costs are reflected, and rationally use water, electricity and other resources to reduce waste, reduce costs and increase profits.

(9) Pay special attention to the hygiene and safety of the restaurant, regularly check the cleanliness of the restaurant, clean up all areas of the restaurant, and provide guests with a comfortable and high-quality dining environment.

2. Marketing:

(1). Make full use of various channels for publicity, increase the visibility of the restaurant in the local area, establish a good image, build a strong brand, and go deep into the market.

(2). Ask the guest's opinion, handle the guest's complaints and meet the guest's requirements.

(3) Whether the enterprise can last long depends on the appreciation and inheritance of culture, firmly grasping the catering culture of the enterprise that eats Chinese food, showing the cultural theme and connotation of our restaurant from the aspects of decoration style, high-quality food and warm and thoughtful service, so that the restaurant has unlimited vitality.

3. Business strategy:

Our restaurant has a good geographical location, a good dining atmosphere and optimistic crowds and customers. At the same time, all kinds of fast food restaurants, noodle restaurants, seafood restaurants and Sichuan restaurants around us are our competitors to varying degrees. Only by improving the quality of our restaurant, especially the service quality, can we be in an advantageous position.

(1). While operating in an all-round way, we should introduce and develop our own characteristics, concentrate on making our signature products well, and only when our fists are clenched can we have strength.

(2) According to the leisure characteristics of the market, appropriately increase leisure and entertainment settings.

(3) While ensuring development and profitability, we should strengthen our struggle, expand the scale, open branches in different places and implement multi-store operation, which is our goal.

Annual work plan of department manager II. Sales targets:

The sales task assigned by the superior is xx million yuan, the sales target is xx million yuan and the quarterly sales target is xx million yuan.

Second, the plan:

1. Draw up the annual sales plan at the beginning of the year;

2. Draw up the monthly sales plan at the beginning of each month;

Third, customer classification:

According to each customer received, the existing customers are divided into three categories: A-type customers, B-type customers and C-type customers, and the customers at all levels are comprehensively analyzed. Be different customers and take different services. Impulse, satisfaction.

Fourth, the implementation measures:

1, familiar with the company's new rules and regulations and business development. The company is constantly reforming and establishing a new system, especially in business. As the department manager of the company, you must set an example and do your best to carry out business work while observing the company's regulations.

2. Make a study plan. Learning is very important for business people, because it is directly related to the pace of a business person advancing with the times and the vitality of business. Adjust your learning direction according to your needs and replenish new energy. Professional knowledge and management ability are all things I want to master. Know yourself and know yourself, and you will win every battle.

3. On the customer side, strengthen information exchange with customers and increase feelings. Contact Class A customers once a week, Class B customers once half a month and Class C customers once a month. Always keep in touch with customers who have already made a deal.

4. On the network side.

Give full play to our website and network resources, do a good job in the collection and release of housing and the development of tourists.

Annual work plan of department manager. Strict management, efficient communication and happy work.

Give full play to the enthusiasm and initiative of employees, cultivate their various abilities, make employees versatile, strengthen technical exchanges and learning between stores, and improve the overall technology and skills of the department. Strengthen communication with employees through various forms, actively publicize the company's corporate culture, enrich employees' thoughts and consciousness, and strengthen the publicity and learning of corporate culture. Reverse employees' thinking and work style, improve the service level of the department, thus creating good conditions for employees to work happily and forming a United, nervous, lively and harmonious atmosphere.

Second, it is imperative to save energy and reduce consumption and control costs.

Based on the current energy consumption situation of our company, the energy-saving potential is huge, and the engineering department will concentrate on energy-saving transformation of equipment. After xx years, the company's energy consumption will be controlled at a more reasonable level. In the maintenance management of maintenance materials and equipment, we adhere to the principle of independent solution without looking for manufacturers, recycling and assembling, sort out scattered materials and resources in various stores, avoid repeated procurement, strengthen inspection and maintenance before the peak of equipment failure in all stores of the company, delay the aging period of equipment and strictly control maintenance costs.

Third, active maintenance, high quality, efficient and satisfactory service, change passive maintenance into active maintenance, and change after-the-fact maintenance into prior maintenance.

Improve the service level of maintenance operators and provide strong hardware guarantee for the company to build a brand. Starting with the satisfaction of front-line departments and ending with the satisfaction of customers, we strive to improve the quality of maintenance and repair.

On the basis of absorbing the quality and effect of xx project, we constantly sum up our experience, and more deeply realize the necessity and importance of regular inspection of engineering work in various stores. Standardized engineering management must clearly grasp and understand the management dynamics and entity quality on site, find and solve problems in time, and standardize production behavior, which will greatly promote the good management of the whole engineering pipeline system. Xx, we will focus on the following work:

(1) Pay active attention to safety, fire prevention and theft prevention. Carry out work.

(2) Establish service awareness and strengthen communication and coordination. Better complete the company's related outreach work.

(3) strengthen inspection, timely rectification, and correctly understand yourself at work.

(4) Carry out daily inspection and implement safety and fire prevention work.

(5) It is necessary to strengthen ideological exchanges with employees and master their mentality and stability.

(6) Improve the work service process, and strengthen initiative, coordination and coordination with various departments.

(7) Reasonably regulate the economic operation of equipment and strictly control leakage.

(8) Strengthen the market price management of materials, equipment and accessories, and clarify the prices of various accessories and materials to control the cost.

(9) Strictly control outsourcing projects, and water, electricity and maintenance projects must be solved by themselves. Try to control the outsourcing of large-scale equipment maintenance and control the cost.

(10) Repair the old and make use of the waste, and tap the potential of employees.

(1 1) resolutely implement the company's regulations on energy management, strengthen the monitoring of the use of water, electricity, gas and oil in various stores, compare the monthly expenses, and report to the user department for cost control.

(12) Do a good job in the construction of xx store and xx store.

Annual work plan of department manager 4 I. Internal work of the department

Integrate the internal resources of the comprehensive department to improve work efficiency. According to the adjustment of the service station to the comprehensive department, the internal resources of the comprehensive department are integrated, the work content of the internal personnel of the department is redefined, the post is adjusted accordingly, and the personal work scope and responsibilities are defined.

Second, the department's own work

As the core department of the service station, the comprehensive department has both service and management functions, and is a bridge between various departments. The work of the general department is relatively trivial and complicated, but it mainly cooperates with the webmaster to coordinate the work of the service station, coordinate the work of various departments, properly handle the work of the service station, and better serve the students.

The work quality of comprehensive departments and the efficiency of completing tasks directly or indirectly affect the realization of the work objectives of various departments and the overall work objectives of service stations. Therefore, our department will do the following work:

1, on duty attendance:

Make the duty table and attendance sheet for this semester in time to ensure that the duty work is carried out in a timely and orderly manner. At the same time, be responsible for the attendance of the whole service station, make detailed statistics on attendance, ensure the quality of duty this year, strictly grasp the phenomenon of not being on duty after signing in, and improve work efficiency!

2. Document management:

In this semester, the General Department is still responsible for the distribution and management of the daily documents of the service station. At the same time, both written and electronic files are used for unified and timely sorting and archiving. Further standardize the official document format and file management. Ensure that all official documents have a unified format and style, and fully realize the standardization and unification of official document management in service stations.

3. Transaction notice:

Timely convey all kinds of notices from teachers and ministers, so that the information can be conveyed to all departments in time and accurately, which is convenient for the normal work. Formulation and preliminary publicity of emergency mechanism. Make the free shift schedule of station staff, so as to realize the scheduling of human resources and improve the work efficiency of service stations.

Department Manager's Annual Work Plan 5 In order to achieve the planned objectives for next year, combined with the actual situation of the company and the market, several work priorities for next year have been determined:

1. Expand the sales team and strengthen business training.

The introduction and cultivation of talents is the most fundamental and core, and talents are the primary productive force. No one in the enterprise will stop, increase the introduction of talents and replenish the company's fresh blood. Iron battalion is a mobile soldier, so we are trying to retain reasonable talents. Choose the right people, use good people and use the right people. Strengthen communication with the office staff of the company, select and introduce more excellent sales staff, use their own relationship, integrate some business personnel, use the salesman's strategy to introduce, strive for more business personnel, increase recruitment, and improve the company's staffing and the establishment of the early sales team. In addition, recruit some mature technical and business personnel in the market. I intend to focus my work on setting an example and cultivating new ones. First, I mainly do a few examples to set a good example. Because the power of example is infinite.

Man is plastic, but he is inert. The knowledge training, professional knowledge and sales knowledge training of the sales team can never be relaxed. Training is an important means to establish and consolidate business teams. Regular training is of great benefit to the psychological shaping of sales staff. And according to the development of business personnel, select, introduce and train regional managers. Business people will be more attentive.

2. The sales channels are perfect and the sales channels are sinking.

In order to ensure the completion of the annual sales task, I usually collect information carefully and summarize it in time, and strive to open up new markets and expand the market share of products. Reasonably and effectively decompose the target.

In the three provinces of xx, the market is the core competition area of the company. In these three provinces, it is necessary to improve the sales team and sales channels. On the one hand, it is the allocation of personnel, on the other hand, it is the integration of customer resources and the key areas of customer personnel. We should set an example for the companies there and establish a model market. Cloning is complicated.

Other provinces and cities mainly focus on an existing business staff, focusing on finding partners and some big agents. Companies that take the wholesale route should relax their sales policies appropriately.

If the business personnel explore the market by themselves, the company will provide business support in the early stage, focusing on training for one month, and technical support for three months in the later stage.

3. Product adjustment and product update.

Products are the lifeline of enterprises, not what we want to buy, but what customers want to buy. What we bought and what our customers want to buy. Finding the needs of customers is fundamental. Therefore, product adjustment should be combined with the market. In addition, we should also consider the profit of the product. If the product is unprofitable, there will be no living space. The same is true for customers. Customers don't buy products, but profits, and profits are the profits they get from the products they buy. It is an unchangeable rule to pursue the principle of rational distribution of product profits. Enterprises are not welfare homes, and creating value for enterprises is the most basic requirement of management. The change from development to making money is the last word.

The life of a product is limited. Constantly increasing new products, on the one hand, shows the strength of the company, on the other hand, also shows the vitality of the company. Eliminate unprofitable and inappropriate products. Combined with the professional quality of the company's business personnel, the products should be adjusted from three aspects: conducive to the company's development, conducive to the sales of business personnel, and conducive to customer demand.

Products should reflect the characteristics of the company and take the road of differentiation. On the one hand, there must be brand products of the company. A product can build a brand. So the product should be refined.

4. Long-term publicity, focusing on promotion.

Publicity is long-term, and promotion is short-lived. Publicity for a while, publicity for a lifetime. Focus on promoting sales activities and making products famous in a market, that is, brand meaning. Combined with the development and changes of the market and epidemic situation, products come first to achieve the purpose of marketing momentum. For key products and key markets, carry out various promotional activities according to local conditions. Of course, the main focus of the work is still on product promotion and various knowledge lectures. Use the company's website to release products in time, and use the Internet to release information such as product listing.

5. Self-improvement and rapid growth.

In order to concentrate on sales, I plan to study hard. Learn more about management and learn more about sales. While doing a good job in sales, I intend to improve my theoretical knowledge by learning business knowledge, management skills and actual sales, strive to continuously improve my comprehensive quality and lay a human resource foundation for the further development of the enterprise.

The annual work plan of the department manager from 6 to 6-20xx is an opportunity year. It is necessary to lay a solid management foundation, make full preparations for hotel upgrading, further improve service quality, optimize service processes, upgrade existing brand grades, create new brand projects, create service highlights and establish a good catering brand image.

1. Optimize the wedding service process and improve the service quality again. We will optimize the overall planning of the 20xx wedding reception, further enhance and highlight the style of the host, add more popular elements (adjust the background music) to the wedding reception, package and enhance the festive atmosphere, highlight the highlights of the wedding, deepen the audience's impression of the wedding, strive for more potential customers, and polish the golden signboard of the wedding reception service.

2. Improve the quality of seminars and establish a good communication platform.

On the basis of the existing service quality seminar, we will further deepen the content of the seminar, expand the number of participants (the heads of bars and catering departments will attend), enhance the depth and breadth of the seminar, and build the service quality seminar into an exchange platform for middle managers to learn from each other, share management experience and stimulate ideological sparks, and make the quality seminar a management brand project of the catering department.

3. Establish a monthly quality inspection mechanism and publish the monthly quality status of each department.

In 20xx, according to xxx's quality inspection standards, we will comprehensively supervise and inspect the hygiene status, engineering status, equipment and facilities maintenance status, safety management, service quality, employee etiquette and courtesy, food delivery service, labeling specifications and other contents of all departments in the catering department, publish the inspection results regularly every month, and impose corresponding penalties on unqualified departments and posts, thus forming a good operating mechanism of "quality inspection every day and monthly evaluation of quality effect" to promote quality management to a new level.

4. Take the VIP room as a platform to create service highlights and set up quality service windows.

On the basis of the existing service level, we should innovate and upgrade the VIP room service, focus on service details and humanized service, adjust the structure of VIP room service personnel, improve the entry qualification of VIP room service personnel and the salary of waiters, make VIP room reception service become the service mode of catering department, set up a quality service window of catering department, create service highlights, and create a new service brand on the basis of banquet service brand.

5. Assist the catering manager to improve product quality.

Product distribution is the core of catering management. In 20xx, we will assist the manager of the food and beverage department to collect customers' opinions and supervise the product quality, so as to promote the improvement of product quality.

6. Adjust the training direction and build a learning team.

In 20xx, we will adjust the training direction, reduce the training density, pay attention to the training effect, provide industry-related learning information, guide employees to learn professional knowledge, encourage employees to actively participate in the assessment of catering service skills, the professional qualification certification of bartenders and the learning of catering professional knowledge, set off a wave of learning professional knowledge in the catering department, reward employees who have obtained various industry qualification certificates recognized by the state, cultivate knowledge-based management talents, make a good reserve of excellent management talents for hotel upgrading, and build the catering department into a learning type.

7. Optimize training courses and improve management level.

The main course design idea of departmental training in 20xx is to adjust and optimize some courses in 20xx to make the courses more targeted and effective. The main optimized courses are: customer complaint management, basic etiquette of catering staff, how to transform campus people into enterprise people, customer satisfaction management, how to effectively manage employees, employee psychological training and service staff. The newly opened courses are: time management, six routine management methods of catering, food safety and nutrition.

8. Cooperate with the Human Resources Department to cultivate employees' corporate identity and improve their professional ethics.

Actively cooperate with the training work of human resources department, carry forward corporate culture, cultivate employees' sense of identity with the enterprise, improve professional ethics and enhance cohesion.

The smooth development of 20xx's annual work depends on the careful guidance and care of the leaders, the help of the human resources department and the administrative department, and the strong support of all departments in the catering department. I hope to get more guidance and correction from the leaders in the coming year, and I also hope to get more friendly and positive cooperation and support from my colleagues in my work. The new year is a new starting point. I hope that the catering management will be pushed to a new level in the coming year, making the management more perfect, reasonable and scientific. Summing up the past and looking forward to the future, at the beginning of the new calendar, I will continue to develop my advantages, correct my shortcomings, further improve my management level, and strive to build a learning and excellent catering service team!

Annual Work Plan of Department Manager 7 The overall work goal of the General Department in 20xx is to establish and improve a complete set of management system around the company's business objectives, improve the social welfare of the company's employees, strengthen human resource management, efficiently cooperate with other business and functional departments, and do a good job in the company's logistics support.

I. Internal work of the Department

Integrate internal resources of the department to improve work efficiency. According to the company's adjustment of the functions of the General Department, integrate the internal resources of the department, redefine the work content of the department staff, and clarify the work scope and responsibilities of each person. Strengthen the professional knowledge training of department personnel. According to the company's adjustment of departmental work and the development of various work, make corresponding post preparation adjustments.

Second, the logistics work

The general department deals with all departments of the company internally and with all kinds of companies and governments externally, with dual functions of service and management. The work of the comprehensive department is relatively complicated, but the quality of the work and the efficiency of completing the task directly affect the realization of the work objectives of all departments of the company, and directly and indirectly affect the realization of the overall work objectives of the company. Facing the logistics work at this stage, the General Department will do the following work:

(1) Do a good job in logistics support, strengthen cooperation with various departments, and ensure the normal and orderly work of the company.

1. Strengthen communication and cooperation with all departments according to the company's business development, constantly improve business processes, strengthen institutionalized management of all departments, speed up information feedback and improve work efficiency.

2. Do a good job in purchasing and rationing office supplies;

3. Annual inspection of certificates; Completed before the end of March.

4. Contract registration and certification: according to the company's nutritional income, it is registered once every quarter or half a year.

(2) Cooperate with the company's standardized management, strengthen the formulation and implementation of the system, and make it well-founded.

1. Strengthen system update management, formulate system numbers, publish, summarize and save all the company's systems in time through the company intranet, and strengthen the replacement of old and new systems in time to facilitate the gradual improvement of the systems;

2. Strengthen the supervision, inspection and implementation of the company's relevant systems, and do a good job of combing and feedback;

3. Strengthen the management of the company's data files, departmental files and employee files, do a good job in filing and backing up the company's relevant data, count the files of various departments, formulate corresponding filing systems and processes after classification, and strengthen the application of the company's intranet and crm software.

(III) Determine the organizational structure of the company, clarify the functions of departments and reasonable post preparation, and provide a basis for performance appraisal.

1, determine and distinguish the responsibilities of various functional departments, make the responsibilities of each department clear and definite, and complete them before the Spring Festival;

2, according to the actual situation of each department, formulate reasonable departmental job responsibilities, and implement them; At the same time, for each post, formulate and complete the "Specification for Job Responsibilities of Personnel at All Levels" by the end of June.

(IV) Cooperate with the company's development plan and strengthen the corporate image building.

Due to the development of the company's business, the number of employees is growing, and the number of new employees is increasing at any time. Each department is relatively independent, and there are not many opportunities for communication. As a result, many employees have worked together for a long time, but they don't know each other. It is suggested to use employee badges to facilitate mutual understanding and improve the image of foreign companies.

(5) Strengthen the construction of corporate culture and further enhance corporate cohesion.

1. Organize employee group activities (spring outing and autumn outing) at least once or twice a year;

2. Further improve employee benefits, provide employees with working meals and at least three employee benefits (organize dinners and networking activities on New Year's Day and at the end of the year; On the fifteenth day of the first month, Yuan Xiao issued; Mid-autumn moon cakes; 3. Prepare gifts for female employees in August; Pay holiday expenses on May 1 day and 1 1 day;

3. Hold an annual work summary and gala at the end of the year to summarize the work of the company and various departments in the previous year, commend outstanding personnel, and determine the development goals and plans of the company in the next year.

4. According to the company's business development, organize badminton, swimming competitions and other activities from time to time to relieve the pressure of employees.

(six) external coordination, to ensure the orderly development of the work.

Strengthen the coordination of ordering food, booking cards, express delivery and property management companies. Do a good job in the reserve of corresponding resources to ensure orderly replacement.

(seven) to further control the financial budget of the department.

While ensuring the normal operation of the company, reduce the procurement cost as much as possible and control the distribution of materials and equipment procurement and maintenance costs;

(VIII) Do a good job of coordination according to the company's project operation: coordinate and arrange the company's target decomposition, market research, information collection, external liaison, etc.

Third, personnel work.

Now enterprises advocate people-oriented, and with the development of the company, the requirements for personnel work are getting higher and higher. In 2005, the personnel work of the General Department was limited to assisting all departments to complete the notice of personnel interview and registration, and to handle the relevant procedures of employees' entry, transfer and resignation. The personnel file is also the most basic information of employees' entry form, education background, copy of identity certificate, and even does not involve the content of human resources management. Human resource management is the key and difficult point of the comprehensive department. The relevant experience of human resource management has also entered the exploratory stage of learning, and the lack of experience has also seriously affected the development of this work. In view of this, the personnel work of the comprehensive department is mainly carried out in the following aspects:

(1) Develop a complete employee handbook and improve personnel management;

Employee handbook is the first handbook for employees to understand the company and rules and regulations after they join the company, so it is an important work for human resources in 20xx years to formulate employee handbook.

(two) to develop the salary structure of each position, the implementation of salary management.

Determine the salary, service years, etc. of each post level. , make it more scientific and reasonable, and enhance the cohesion of enterprises. Completed before the end of April, target responsible person: xx.

(3) Strengthen recruitment management and allocate personnel reserves.

1, online recruitment, in order to ensure the company's personnel reserves in various positions, and at the same time strengthen paper advertising (it is expected that there will be a small version every month) to ensure the staffing of sales staff and urgently needed positions; Special post requirements such as project manager can also participate in large-scale talent recruitment fairs; Target responsible person: xx

2. Cooperate with all departments to do a good job in personnel initial test (mainly from work experience, work experience, personnel quality, etc.), employment notice, employment procedures, system description, etc. Target responsible person: xx

3. Strengthen the review of newly hired personnel's information, including study experience and work experience. Target responsible person: xx

(4) Improve the management of personnel files and avoid the risks of employing people.

The contents of employee files are gradually improved. In order to avoid the company's labor risks, formal labor contracts were signed with all employees after the Spring Festival. Strengthen the improvement of employees' salary, post adjustment, insurance information, personal information, resignation handover and other files. Target responsible person: xx

(5) Employee welfare and incentive policies.

1, do a good job in the statistics of pension, medical insurance and other related information, and make corresponding plans for emergencies; Target responsible person: xx

2. Establish attendance award (reward) and overtime allowance.

3, employee dinners, birthday parties, weddings and other benefits;

4. Establish departmental and individual awards.

(6) Establish a performance appraisal system.

Determine the assessment form, assessment items, assessment methods, assessment results and assessment reaffirmation system.

Fourth, financial work.

Budget management: project budget cost control and department budget cost control.

Financial accounting: invoice issuing, cash revenue and expenditure management, expense review and reimbursement, accounting statement preparation, accounting review, financial accounting, internal statements, sales management, tax policy and tax declaration.