Measures for Assessment of Property Management Co., Ltd.

Measures for Assessment of Property Management Co., Ltd.

Measures for Assessment of Property Management Co., Ltd.

, purpose

In order to strengthen the internal management of the company, stimulate the enthusiasm of employees and implement the company's various rules and regulations, this method is formulated.

area of application

All employees of the company.

, principle

Everyone is equal before the system.

Adhere to the "four noes", no conditions, no feelings, no concern, no objectivity, clear rewards and punishments, and hard assessment.

Property management managers exercise the right to assess property management personnel and are responsible to the company, which assesses property management managers and supervisors assess employees.

, evaluation time:

Every month-a few days ago, the property management manager will evaluate the management personnel of each position. Each supervisor will grade and evaluate each position, and the company will review and record it.

, evaluate the content

Implement the company's rules and regulations.

Post-implementation evaluation.

, evaluation method:

The salary of each post of property management personnel consists of standard salary and assessment salary, in which the assessment salary is determined according to the company's work requirements for each post. The specific property management manager is RMB yuan per month, the property management personnel, toll collectors, maintenance personnel and security guards are RMB yuan per month, and the cleaning staff is RMB yuan per month as the assessment salary of the month. Except for food, transportation and communication subsidies. The rest are standard wages.

The work assessment is carried out in a minute/person/month system, and the overall standard is divided into five grades:,, and.

If the score is-,then the salary of the whole month will be assessed.

If the score is-,% of the monthly salary will be deducted.

If the score is-,% of the monthly salary will be deducted.

If the score is-,the monthly salary will be deducted, and% of the standard salary will be deducted.

If the score is below, the monthly salary will be deducted, and% of the standard salary will be deducted. By the end of the month, those who violate the same regulation twice or more will be doubly assessed.

General rules of evaluation

reward

.. who has made outstanding contributions to the company's management and service quality, so that the company can increase its income by 1 10,000 yuan or reduce its losses by more than 1 10,000 yuan, will be awarded ~ points/time. Excellent, promotion and salary increase.

.. those who have outstanding work performance and are praised in writing by the owner/user will be awarded ~ points/time.

.. those who win prizes in industry, district and municipal competitions and win honors for the company will be commended in a circular, and will be rewarded with ~ points/time; those who are commended at the municipal level will be rewarded with points/time, and a merit will be recorded.

.. Give notice of praise to those who are courageous and have outstanding deeds, with points/time ~ points, and give two rewards to those who are particularly outstanding.

. ~ points/time, huge amount, double reward.

.. The individual awards of the company will be awarded according to relevant regulations.

.. actively put forward reasonable suggestions, which have actual gains and better promotion for the company's property service work, and reward ~ points/time.

.. stop public security, fire fighting and other emergencies in time, protect the safety of life and property, reduce economic losses, and reward ~ points/time.

Remarkable achievements have been made in careful calculation, repairing the old and utilizing the waste, practicing economy and reducing the cost of property management, with ~ points/time.

.. those who have obvious effects in technical transformation of facilities and equipment, prolonging the service life of facilities and equipment and reducing related consumption will be rewarded with ~ points/time, and those who are particularly outstanding will be rewarded with 2 times.

.. stick to the principle, report and expose behaviors that harm the interests of the company, and those who have outstanding deeds will be rewarded with ~ points/time, and those who are particularly outstanding will be rewarded with 2 times.

check

.. Being late, leaving early and being absent from work shall be implemented according to the provisions of the attendance system.

.. If the dress is not standardized or complete, points will be deducted/time.

.. incorrect posture, irregular behavior, penalty/time (item).

.. the language is vulgar, and the service is effectively complained by the owner, and points will be deducted/time (item).

.. disobey the command and fail to finish the task assigned by the superior on time, and points will be deducted/time (item).

.. Destroy unity, stir up trouble, delay work, and deduct points/time (item).

During work, do things unrelated to work, and deduct points/time.

.. those who drink alcohol on duty or go to work after drinking (those who drink alcohol on business are not allowed to go to work after drinking, which is not included in this assessment), and will be deducted/time.

.. eating snacks while on duty and smoking in the restricted area will be deducted points/times. ,

Measures for Assessment of Property Management Co., Ltd.

.. Those who are on duty or off duty will be deducted points/times; If losses are caused to the company or the owner, it shall be dealt with separately.

.. Those who quarrel, fight or gamble while on duty will be deducted points/time. If the circumstances are serious, they will be dealt with separately.

.. Sleepers on duty will be deducted points/times.

.. If you don't attend the regular meeting, training and training without reason, you will be penalized/time.

.. the record is inaccurate, and all kinds of data are not reported in time, and points will be deducted/time.

.. Those who practise fraud, conceal the truth, shield or connive at subordinates will be deducted points/time (item).

.. If the rectification within a time limit is not timely and fails to meet the requirements, points will be deducted/time (item).

.. Those who disclose company secrets, spread rumors, slander, attack or retaliate against others will be deducted points ~ points/time.

.. If the workplace is untidy and cigarette butts and scraps of paper are found within square meters of the work area, points will be deducted/time (place).

.. deliberately making things difficult for the owner, charging the service object for food, drink, card, take and demand benefits, deducting points/times except recovering illegal income and apologizing, and dismissing those with serious circumstances.

.. The person in charge is lax in supervision, which leads to major mistakes in work, which affects the company's image or causes great economic losses, and will be deducted points ~ points/time or handled separately.

.. If the owner (user) thinks that it is not within the scope of this responsibility when complaining or consulting, but ignores it and fails to guide it, points will be deducted/time.

.. If there are reasons for poor supervision by the direct superior, or the matter is reported by other personnel or departments, the direct superior shall be assessed accordingly.

.. If employees at all levels participate in concealing information or deliberately defending their faults, their subordinates will receive the same evaluation.

Examination rules

Detailed rules for assessment and scoring of department heads

.. In case of safety accidents in the managed property, points will be deducted/times according to the accident responsibility, or administrative treatment will be given, or treatment will be conducted according to relevant laws and regulations.

.. the intact rate of supporting facilities and equipment of the property under its jurisdiction is >%, and for every percentage point decrease, the penalty will be deducted/percentage point.

.. Failing to establish and improve the management and service standards of the property under its jurisdiction, each missing item will be deducted.

.. the company will investigate the satisfaction rate of the owners once every six months. If it fails to reach the specified value, it will be deducted by one percentage point for each drop.

.. Staff training does not meet relevant regulations, and points will be deducted/time.

.. claim compensation without the consent of the competent leader, which causes certain losses to the owner or the company, and will be deducted ~ points/time. If the circumstances are serious, it will be dealt with separately.

.. in violation of the company's personnel management system and financial management system, deduct ~ points/time.

.. dereliction of duty, dereliction of duty, after examination, can not be competent for their jobs, be demoted or other treatment.

Detailed rules for the assessment and scoring of toll collectors

.. strictly implement the company's financial system, establish and improve various charging accounts, and deduct points/times (items) for failure.

.. All subjects shall be accounted for according to regulations, and settlement and reconciliation shall be made on time. If not, points will be deducted/time (item).

Establish and improve various charge accounts, keep invoices and receipts, check them regularly, and do not deduct points/time (item).

.

.. pay employees' salaries on time, and make no mistakes, and do not pay deduction points/time on time.

.. carefully collect all kinds of fees. If there are no mistakes in calculation and writing, deduct ~ points/time. If you receive counterfeit money, pay for it yourself.

.. to ensure that the list of unpaid owners/users is provided timely and accurately. If the names are detailed, delayed or inaccurate, ~ minutes/time (item) will be deducted.

.. keep the workbench clean and tidy, and one penalty/time will be deducted for violation.

Detailed rules for assessment and scoring of property management personnel

.. collect, sort out and count the owner/user's occupancy, decoration, lease and other information in time, and deduct points/time (household) for failure.

.. seriously and patiently receive complaints, handle them in time, follow up and urge them to solve, and fail to deduct points/time.

.. actively cooperate with toll collectors to collect all kinds of money, failing which, points will be deducted/times.

.. pay regular visits, strengthen communication, and feed back information in time. If not, deduct points/time.

.. keep the records complete, timely and effective, and fail to deduct points/time (item).

.. manage the owner's files well, and deduct points/time (item) without losing or leaking. ,

Measures for Assessment of Property Management Co., Ltd.

.. Check and assess the work completion of the cleaning staff as required, if it is not completed, deduct points/time (item).

.. If the customer's complaints about service and maintenance are not handled in time, points will be deducted/time (item).

.. If the owner/user fails to pay a return visit on schedule, the penalty will be deducted/time.

.. keep the workbench clean and tidy, and one penalty/time will be deducted for violation.

Co-management monitoring evaluation scoring rules

.. Deduct ~ points/time for safety accidents in the property under its jurisdiction, and deduct/time for failure to take remedial measures or untimely handling, and withhold information and handle it twice.

.. don't adhere to the principle, lax supervision, shielding and conniving subordinates, points/times.

.. If the competent department is effectively complained by the owner/user, points will be deducted/time.

.. failing to organize employees to study and train as required, failing to keep records, and deducting points/time.

.. If the system is not perfect, points will be deducted/times.

.. Spot-check the night shift less than times/month, and deduct points/time.

.. employee training is irregular, less than times/month, and points will be deducted/time.

. The coordinator evaluates the scoring rules.

.. not submitted on time ~, incomplete or unclear records, points will be deducted/time (item).

.. Failing to patrol according to regulations and recording the patrol time in detail, points will be deducted/time (item).

.. Failing to effectively control the entry and exit of personnel and articles according to regulations, points will be deducted/time (item).

.. During the shift, if the public security and fire control incidents are not handled properly in time, ~ points/time will be deducted.

.. If the storage of daily necessities such as clothes does not meet the requirements, points will be deducted/time (item).

.. bedding is not stacked as required, angular, flat and wrinkle-free, and points will be deducted/time (item).

.. Without the consent of the leader, those who stay in non-company without permission will be deducted points/times.

.. unauthorized use of police equipment, which will damage the company's image, will be deducted/times, and those who cause serious consequences will be dealt with separately.

.. during the shift, if there is a safety accident, ~ points/time (item) will be deducted.

.. other acts that violate the rules and regulations of this department shall be handled according to the corresponding regulations.

Detailed rules for assessment and scoring of cleaning staff

.. the ground (including steps, ditches, flower beds, etc. ) If it is not clean, it will be deducted/time (ground).

.. side (including doors, railings, walls, wall accessories, etc. ) carelessness, cobwebs, graffiti (tools are available everywhere), and points will be deducted/time (place).

.. top surface (including lamps, lampshades, roofs, etc.). ) If the cleaning is not thorough, points will be deducted/time (ground).

.. There are sewage stains outside the garbage (trash can) and peculiar smell inside the bucket, and points will be deducted/time (place).

.. If the garbage is not removed in time and stored for more than hours, points will be deducted/time (place).

Detailed rules for assessment and scoring of maintenance workers

.. Failing to inspect the safety, fire prevention and waterproofing of facilities and equipment, and failing to deal with them in time, points will be deducted/time (item).

.. Not familiar with the working environment of this post, violating the operating rules or working standards of various professions, and deducting points/hour (item).

.. failing to keep the working environment and facilities clean and tidy, and failing to make relevant records, points will be deducted/time.

.. Failing to complete the routine regular inspection, and the record is incomplete and inaccurate, and points will be deducted/time. Not recorded, points will be deducted/time.

.. Failing to complete the temporarily assigned tasks as required, deduct ~ points/time (item).

.. Before inspection and maintenance, if a claim is filed without making a plan, causing losses to the owner or the company and damaging the company's image, ~ points/time (item) will be deducted, and the serious consequences will be dealt with separately.

The right to interpret these Measures belongs to our company, and shall be implemented as of, and matters not involved in the assessment shall be implemented with reference to relevant management measures.

Xxxx Property Management Co., Ltd.

XX year 1 month 1 day

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