Demonstration form of property management in residential quarters

The standard content of serial number stipulates the scoring rules.

Basic management 32

1, according to the planning requirements, the residence and supporting facilities are put into use 1 conforming to 1.0, but not conforming to 0.

2. 1 has gone through the takeover acceptance procedures, which is in line with 1.0, but not in line with 0.

3. Unified and specialized management by property management enterprises 1 conforms to 1.0, but does not conform to 0.

4. Before selling the house, the construction unit signed a property management contract with the selected property management enterprise, and the responsibilities and rights of both parties were clear 1 compliance 1.0, which basically met 0.5, but did not meet 0.

5. When the house sales contract is signed, the purchaser and the property management enterprise sign the preliminary property management service agreement, and the responsibilities and rights of both parties are clear. 2. It conforms to 2.0, basically conforms to 1.0, but does not conform to 0.

6. Establish a maintenance fund, the management, use and update of which comply with relevant regulations; 1 conforms to1.0; Has been established, but the management, use, update does not meet the requirements, deducted 0.5 points, not established for 0 points.

7. Improve various public systems such as house instruction manual, decoration management regulations and owners' convention. Perfect 2.0, basically perfect 1.0, imperfect 0.

8. The owners' committee shall be established according to the prescribed procedures and perform its duties according to the articles of association. 2. It conforms to 2.0, basically conforms to 1.0, but does not conform to 0.

9. When the owners' committee signs a property management contract with the property management enterprise, the responsibilities and rights of both parties are clear. 2 conforms to 2.0, basically conforms to 1.0, but does not conform to 0.

10, the property management enterprise made the striving plan and specific implementation plan, which was approved by the owners' committee. 1 conforms to 1.0, but does not conform to 0.

1 1, residential property management, establish and improve various management systems and work standards for each position, and formulate specific implementation methods and assessment methods. 2. Establish and improve the system and work norms, mainly check; 0.2 points will be deducted for each norm found to be incomplete in property management service level, quality assurance system, charge management system, financial system and post assessment system: 0.5 points will be deducted for failure to formulate specific implementation measures and 0.5 points will be deducted for failure to formulate assessment methods.

12, property management enterprise managers and professional and technical personnel show certificates; Dress, employees, wearing obvious signs, work norms, strict style. 2. When managers and professional technicians find that 1 person has no post certificate, 0. 1 will be deducted: the dress and logo conform to 0.5, but not to 0.

L3。 Property management enterprises use modern management methods such as computers and intelligent equipment to improve management efficiency. 2 It conforms to 2.0 and basically conforms to 1.0. It does not conform to 0.

14. Property management enterprises shall implement relevant regulations such as fees, financial management, accounting and taxation. : disclose the income and expenditure of property management services at least once every six months; 2. Implement relevant regulations 1.0, but not 0; The publication 1.0 does not disclose 0.

15. The house and its * * * facilities and equipment files are complete, classified into volumes, well managed and easy to refer to. 2. Including the general plan of the house, the underground pipe network diagram, the statistics of the number, type and purpose of the house, the overhaul records of the house and its * * * facilities and equipment, the design and installation drawings of * * * facilities and equipment and the account. Each found an incomplete or imperfect, 0.2 points.

16. Establish user files and inventory of ownership of houses and their supporting facilities for easy reference. 2 Deduct 0.2 points for each nonconformity found.

17. Establish a 24-hour duty system, set up a service telephone, and accept the collection and feedback of all kinds of information about property management services such as application for repair, help, suggestions, inquiries, inquiries and complaints from owners and users, and handle them in time. If there is a return visit system and record 2, 0.5 will be deducted; if there is no duty system, 0.5 will be deducted; if there is no service telephone number, 0.2 will be deducted if it is not handled in time; and there is no return visit record.

18. Distribute property management service consultation sheets to residents on a regular basis, and rectify reasonable suggestions in time. The satisfaction rate is over 95%. 2 conforms to 2.0, basically conforms to 1.0, but does not conform to 0.

19. Establish and implement the service commitment system for convenience maintenance. The timely rate of zero repair and urgent repair is 100%, and the repair rate is not higher than 1%, and there is a record of return visit. 0 2. Establish and implement 1.0, deduct 0.5 if established but not implemented, and deduct1.0 if not established; Timely rate is 0.5, and 0. 1 percentage point will be deducted for every decrease; Repair rate satisfies 0.3, but does not satisfy 0; The return visit record is complete 0.2, the record is incomplete or there is no return visit record.

Housing management and maintenance 14

1, the main entrance and exit are equipped with a schematic plan of the community, and the main intersections are equipped with road signs. Group and building, unit (door) and house number signs clearly conform to 2.0, 0.5 for no schematic diagram and 0.3 for no road sign, and 0. 1 for each missing building, unit and house number.

2. There is no unauthorized construction in violation of the plan, and there is no phenomenon of changing the use of the house without authorization. The second is to meet 2.0. 1.0 will be deducted for every illegal building or unauthorized change of house use.

3. The appearance of the house is in good condition, and it is sold as a whole. The decorative materials such as exterior wall tiles and paints are free from falling off and stains. 2 It conforms to 2.0, and every time a bad, untidy, falling off and defaced place is found, it is 0.2.

4. Outdoor signboards, billboards and neon lights shall be set up in accordance with regulations, and kept clean, unified and beautiful, without potential safety hazards or damage. 2. If it meets the requirements of 2.0, it should not be set as required. Set as required, but 0. 1 will be deducted for each irregularity or damage, and 0.5 will be deducted for each potential safety hazard.

5. The closed balcony is unified and orderly, with the same tone and no more than the external wall; In addition to architectural design requirements

No veranda, outdoor anti-theft net, clothes rack, awning, etc. Should be installed outside the architectural design requirements. 2. If it meets the requirements of 2.0, 0.2 points will be deducted for each nonconformity found.

6. The installation position of air conditioner is unified, and the condensed water is collected centrally. The corrosion of bracket components 2 conforms to 2.0, and each item is not in conformity with 0.5.

7. The house decoration conforms to the regulations, and there is no phenomenon that endangers the structural safety of the house, changes the pipeline or harms the interests of others. 2. If it conforms to 2.0, 0.5 point will be deducted for each nonconformity found.

3 * * * Facilities and Equipment Management 15

1 and * * * supporting facilities are in good condition. 1 If it is changed at will, it will conform to 1.0, and 0.5 point will be deducted for each nonconformity found.

2.* * * The operation, use and maintenance of facilities and equipment shall be recorded according to the specified requirements, without hidden dangers. Professional and technical personnel and maintenance personnel strictly abide by the operating procedures and maintenance specifications. 2. The operation of facilities and equipment shall be recorded according to the specified requirements, with no hidden danger of 0. 1, and the operation procedures shall be observed. 0.2 points will be deducted for each nonconformity found, and the maintenance specifications will be observed. Deduct 0. 1 for each nonconformity found.

3.* * Outdoor pipelines are unified underground or manual pipelines without overhead pipelines. It is clear that Exhibition 2 conforms to 2.0, and 0.2 will be deducted if one nonconformity is found.

4. The drainage and sewage pipes are unobstructed, and there is no blockage and overflow phenomenon 1 conforming to 1.0. If a blockage or overflow is found, 0.5 points will be deducted.

5. The road is smooth and the road surface is smooth; There is no defect or loss of the manhole cover, and the pavement manhole cover does not affect the passage of vehicles and pedestrians. 2. Smoothness 1.0, 0.2 points will be deducted for one irregularity, unevenness and stagnation. Found that the manhole cover is defective or missing, 0.6 points; Pavement manhole cover does not affect traffic, 0.4 points; If one nonconformity is found, 0.2 point will be deducted.

6, water supply equipment is running normally, facilities in good condition, no leakage, pollution; There are strict safeguard measures for secondary domestic water, and the water quality meets the sanitary standards; Make plans for stopping water supply and handling accidents. 2. The equipment is running normally, the facilities are in good condition, no leakage and no pollution. 0.6. If one nonconformity is found, 0.2 point will be deducted. 0.4 points for strict safeguard measures, 0 points for no measures or lax measures; The water quality meets the hygienic standard of 0.5, but does not meet 0; There is a treatment plan of 0.5. No treatment plan 0.

7. Formulate management measures for power supply system and strictly implement them, with complete records: the power supply equipment runs normally, the management of power distribution room conforms to the regulations, and the lighting equipment such as street lamps and corridor lamps are in good condition. 2. In line with 2.0, 0.5 points will be deducted for each nonconformity found.

8. The elevator runs at the specified or agreed time, with complete safety facilities and no safety accidents, and the car and shaft are kept clean; The elevator room has good ventilation and lighting; Make emergency treatment plan 2 after failure, which meets 2.0. If any nonconformity is found, deduct 0.5 points.

9. The indoor heating temperature in winter in the Three North Areas is not lower than 16℃ 1, which is in line with 1.0, but not 0.

IV. Security, Fire Protection and Vehicle Management 10

1, the community is basically closed management. 1 conforms to 1.0, but does not conform to 0 1.

2, a professional security team, a 24-hour duty and patrol system; Security personnel are familiar with the community environment, civilized, well-trained and conscientious. 2 conforms to 2.0. No professional safety team will deduct 1.0, and 0.2 will be deducted for each other nonconformity.

3. Places endangering personal safety are clearly marked and specific preventive measures are taken. 2. Conforms to 1.0, but does not conform to 0.

4. Fire fighting equipment and facilities are in good condition and can be used at any time; The fire escape is unblocked; The formulation of fire emergency plan 2 conforms to 2.0, and 0.5 points will be deducted for each nonconformity found.

5. The management system of motor vehicle parking lot is perfect, and the management responsibility is clear. The vehicle entry-exit registration system is improved by 0.5, basically improved by 0.3, and imperfect by 0; Vehicle losses caused by management responsibilities will be deducted by 0.5 (if the management unit publicly promises compensation, it will not be deducted); 0. 1 will be deducted for each vehicle found to be parked and put in disorder, and 0.2 will be deducted for no discrepancy record.

6. The management system of non-hungry motor vehicles is perfect, parked in the specified position and managed in an orderly manner. 2. If the system is incomplete or not implemented, 1.0 will be deducted, and 0.2 will be deducted for each vehicle.

Environmental sanitation management 14

1, complete sanitation facilities, garbage bins, garbage transfer stations. 1 conformity 1.0, 0.2 point will be deducted for each nonconformity found.

2. Implement the cleaning responsibility system, equip full-time cleaning personnel, and define the scope of responsibility. Standardized cleaning 1.0 points, 0.5 points without full-time cleaning staff and scope of responsibility, 0.5 points without standardized cleaning.

3, garbage daily Nissin, regular sanitation disinfection disinfection disinfection twice each found a garbage 0.2 points, not up to garbage daily Nissin 0.5 points, irregular sanitation disinfection disinfection disinfection disinfection disinfection 0.5 points.

4. There are no ants in the facilities and equipment used in the * * * part of the house. 1 conformity 1.0, 0.2 point will be deducted for each nonconformity found.

5. There are no scraps of paper, cigarette butts and other wastes in * * * sites such as roads in residential areas. 2 Meet the requirements of 2.0, 0.2 points will be deducted for each nonconformity found.

6. * * * Keep the premises clean and tidy, without scribbling, scribbling, occupying or piling up sundries without authorization; Stair handrails, roof glass windows, etc. It should be kept clean. 2. If it conforms to 2.0, 0.2 point will be deducted for each nonconformity found.

7. Commercial outlets are managed in an orderly manner and meet health standards; No stalls, billboards, graffiti phenomenon 2 conforms to 2.0, and 0.2 points will be deducted for each nonconformity found.

8. Keeping pets, poultry and livestock in violation of regulations. 1 conforms to 1.0, but does not conform to 0.

9. The emission of oil fume and noise conforms to the national environmental protection standards, and the pollution of external wall elements (1) conforms to 2.0. Deduct 0.2 points for each nonconformity found.

6. Greening management

L, residential green space layout is reasonable, flowers, trees and architectural sketches are properly configured. 1 conforms to 1.0, basically conforms to 0.5, but does not conform to 0.

2. There is no change in the use of green space, and the phenomenon of destruction, trampling and occupation conforms to 2.0, basically conforms to 1.0, but does not conform to 0.

3. The flowers and trees are in good growth, neatly trimmed and beautiful, free from diseases and insect pests, damage and alopecia areata. 2. If the growth is not good, deduct 1.0, and deduct 0.2 point for every other nonconformity found.

4, green space without confetti, cigarette butts, stones and other sundry 2 conform to 2.0, each found a nonconformity 0.2 points.

7. Construction of spiritual civilization

L, to carry out meaningful, healthy and progressive community cultural activities 2 conforms to 2.0, basically conforms to 1.0, and does not conform to 0.

2. Create conditions, actively cooperate with, support and participate in community cultural construction. 1 conforms to 1.0, basically conforms to 0.5, but does not conform to 0.

Eight management advantages 5

L, property management service fee collection rate is greater than 98% 2. In line with 2.0, 0.5 will be deducted for each reduction of 1 percentage point.

2. Provide paid convenience services and develop diversified businesses. 2. It conforms to 2.0, basically conforms to 1.0, but does not conform to 0.

Riverside Xiaoying