Cash Life: Why is it difficult to spend 10 yuan RMB in convenience stores-

Convenience store staff brush their mobile phones, and once the payment is completed, it is a crisp "ding" or vibration.

Convenience stores, small bank outlets, water and electricity bills payment ... The paperless society seems to have dissolved the traditional "cash", and the banknotes in circulation have dropped sharply.

In daily life, QR code seems to solve all the procedures of income and expenditure. There is no need for substantial physical contact between the two sides, and there is no need to toss and turn for "change". However, only when consumers rarely use cash but are rejected, some consumers may regain such a consumption psychology, that is, "I can pay without cash, but you can't refuse cash."

The places where QR codes are widely used for payment are mostly the places where banknotes are most difficult to deliver, and usually the places where banknotes are least "waited".

There are already corresponding policies at work.

The moment I decided to start spending paper money, it was when I really realized that I needed to start scrimping. A college student uses it to describe his living expenses. The reality is that these bills may be difficult to spend.

A consumer who has been in Beijing all the year round recently encountered several cases in which merchants refused to accept cash. "I accidentally found some cash at home recently and thought of spending it." I know that people don't often accept paper money nowadays, and I understand that businesses may disagree with finding paper money, but I didn't expect that it is so common for businesses to refuse to accept cash for such blunt reasons now.

In her experience, convenience stores, chain coffee shops, shopping malls, and some utilities and other living expenses have all refused paper money more or less.

"There is not enough change." -rejection and rejection by merchants are common reasons.

"It's hard to spend money in the convenience store downstairs." The above-mentioned consumers said that sometimes there is no clerk at all, so I can only scan the code and choose mobile phone payment; Sometimes there are shop assistants in the store, but when I say I want to use cash, the other party apologizes that there is not enough change for me at present. "She added," they say these things, and they don't even know how much they need to find me. "

Another consumer who travels to and from Beijing and Shanghai all the year round also said that convenience bees, Starbucks, 7 1 1 and so on have all encountered the situation of not accepting cash.

He said that there were several reasons for the rejection. Either there were no banknotes, it was not convenient to find banknotes at present, and there were not enough banknotes, or the banknotes were at the cashier's desk, but the keys were not in the store at present.

"These reasons are unconvincing. How can there be no paper money in the store? " He said, but I didn't insist. On the one hand, I am worried that it will affect the customers behind me, on the other hand, I am too lazy to entangle with each other. He added that even some merchants refused to accept cash in the name of "Sorry, we can't accept cash here".

"The situation in large shopping malls is relatively much better." Another consumer said that it may be because large shopping malls have unified cashier counters, and the daily transaction volume also encourages them to have enough banknotes.

The scene of rejecting banknotes does not stop there. Parking lots, paying vehicle tickets, small bank outlets and insurance institutions all have the phenomenon of "refusing money".

"The change speed of the other party is very slow." A consumer said that he therefore chose to pay the parking fee online. "I tried to use cash once, but because of the slow speed of the other party, the vehicles waiting in line at the back kept whistling to remind me, which was inexplicable."

According to the data of the central bank, in the fourth quarter of 20021,32 companies were punished for refusing to accept cash. The amount of fines ranged from 500 yuan to 10000 yuan. The punished units include public service institutions such as water, electricity, gas and property fees, as well as parking lots, insurance companies, chain restaurants and medical institutions.

Refusal to pay cash also happens from time to time in insurance companies. According to the 265438+20th Century Business Herald, the penalty information in the fourth quarter of last year showed that PICC P&C Insurance Company Jiangling Branch, Yongan Insurance Directors' Center Branch, China Life Property Insurance Co., Ltd. Changzhi Houbao Branch and He Zhong Life Insurance Co., Ltd. Changzhi Center Branch were all warned and fined 9,000 yuan, 50,000 yuan, 50,000 yuan respectively.

"Insurance companies usually don't accept customers' cash." In response, a staff member in the insurance field explained that we are all corporate accounts and collect premiums through banks. The four major banks are their company accounts.

"Bank outlets cannot suspend cash business." A bank employee said, but the withdrawal is underway. There used to be two or three cash business counters, but now it has become one.

When asked whether to report the complaint by phone afterwards, several consumers with similar experience said that there were very few. "In the beginning, I called the 12345 citizen hotline to complain." One of them said that after the staff asked about the location and specific circumstances of the rejection, there was no feedback.

The merchants at the other end of the scale also seem to have something to say on the "paper money problem". "In most cases, we really can't get change." The staff of a convenience store said that during most of the week, there were only a few 5 yuan and 1 yuan banknotes in the cash register, which could not meet the possible demand for banknotes.

He said he would try his best to encourage consumers to use online payment. "Most people who insist on using paper money are elderly people. In this case, if we can't get the change, we will borrow some cash from neighboring businesses first, but it will take a lot of time. "

Another community worker takes "no cash" for granted. "Residents will report the number of water, points and tolerance to us, and then pay or transfer money online, so that both sides can save trouble."

When asked if some people, including the elderly, insisted on using cash, the community worker said that in most cases, she would explain how to use online payment. "Many children of the elderly can also pay online, and they really need to pay cash. In most cases, I make an appointment first and then pick it up at home. "

"Refusing cash" is nothing new. On the one hand, online payment has developed because of its advantages of convenience, quickness and safety (avoiding receiving counterfeit banknotes); On the other hand, services such as life and consumption have also opened up online channels. The two promote and reinforce each other. Therefore, people gradually reduce their dependence on paper money and adopt seemingly more efficient cashless payment methods.

The wide application of intelligent services is profoundly and continuously changing people's way of life and consumption. From June, 5438 to February, 2020, the central bank pointed out that while encouraging the development of diversified payment methods, ensuring the public's demand for cash and maintaining the legal status of the RMB are major issues that the People's Bank of China has been facing for a long time.

As early as 20 17, some large internet companies promoted cashless payment, which was later stopped by the central bank. At that time, the central bank issued a notice saying that some activities such as the cashless payment method recently promoted in some areas or the cooperation with Ant Financial to build a cashless city interfered with the circulation of RMB, which caused great social repercussions and caused great misunderstanding to the public.

However, the epidemic has further affected the ecology of cash payment. The "normal isolation" under the epidemic situation further gave birth to "online life", which led to the surge of online services.

According to the data of the central bank, by the end of 20021,the cash in circulation nationwide was 9.08 trillion yuan, up 7.7% year-on-year. The central bank said that the innovation of consumption payment methods should be conducive to smooth payment circulation environment, safeguard people's livelihood and promote public happiness and sense of acquisition. Discriminatory or inconvenient measures should not be taken to exclude cash payment, resulting in a "digital divide".

The central bank pointed out that RMB is the legal tender in China, and RMB cash is the most basic means of payment in China, and no unit or individual may refuse it.

Regulators have stepped up the rectification and punishment of "refusing cash". According to the introduction of the central bank, in 20021year, * * verified 2 cases of refusing to cash, criticized and educated the violations with little impact, and imposed administrative penalties on 87 cases with great impact, and the proportion of penalties to the amount of refusing to cash was 4 1%.

The attitude of the central bank is further refined on how to regulate the behavior of "refusing cash". The central bank stated in the announcement of 20 18 that under the premise of accepting cash payment, it encourages the use of safe and legal non-cash payment tools to protect the people and consumers' choice of payment methods.

In the announcement, there is no18 of 65438+In February 2020, the cash circulation, use and management subjects are divided into three categories: cash payment subjects, cash payment service subjects and cash ecological subjects. In addition, around the high-frequency scenes of public daily consumption, the announcement has made different provisions on different business scenarios such as administrative charging units, public service institutions and small and micro economic entities. For example, small and micro economic entities that provide goods and services face to face can support multiple payment methods, but they should accept cash payment. For unmanned sales and network operators, the cash payment needs of consumers under special circumstances (such as insufficient mobile phone power, network failure, etc.) should be met in an appropriate way, and explanations should be made to the public.

At the symposium on RMB cash service for banking financial institutions jointly held by the central bank and the China Banking Regulatory Commission, Fan Yifei, deputy governor of the central bank, made an analysis from macro, meso and micro levels.

Fan Yifei said that at the macro level, national economic growth has played a supporting and pulling role in the growth of cash demand; At the meso level, due to the prosperity of private economy and the activity of small and micro enterprises in some developed areas, the demand for cash has been relatively strong; At the micro level, the cash threshold is low, anonymity is strong, and payment is fast. The elderly, farmers, small and micro enterprises, individual industrial and commercial households and other specific groups prefer to use cash.

"Cash service is the most basic and fundamental financial service, and cash delivery and storage is the most basic business operated by banking financial institutions." Fan Yifei pointed out that according to the preliminary investigation, some bank outlets also stopped cash deposit and withdrawal business, involving rural credit cooperatives, foreign banks and some state-owned banks.

In view of the phenomenon of "only accepting cash" in some public consumption scenes, Guo Xinming, governor of Nanjing Branch of the Central Bank, said in an interview with 2 1 Century Business Herald that under the premise of accepting cash payment, safe and legal non-cash payment tools should be encouraged to protect consumers' right to choose payment methods.

"With the development of the digital economy and the emergence of new formats and new models, there is also a process of deepening understanding and improving measures for the supervision of cash receipts and payments." Guo Xinming said that in industries with new formats and new trading modes, businesses should pay attention to retaining cash payment channels and fully respect the public's choice of payment methods.

"In protecting the rights and interests of special groups such as the elderly, all parties need to work together to continuously improve their service awareness, meet the diverse and reasonable payment needs of the masses, and bridge the' digital divide'." Guo Xinming added.

Ceng Gang believes that for some banks, cash-related business needs some other fixed expenses such as security, storage conditions, network design and security requirements, so the cost is not low. If the cost of handling cash business exceeds the income that cash customers can bring, businesses are reluctant to accept cash because there is a cost-benefit consideration. Therefore, cash receipt and payment is not a complete "yes or no" question, it depends more on the cost and income of the market.

He said that at this stage, some individuals still have the need to use electronic payment instead of collecting cash notes. Therefore, from the perspective of supervision, it is unrealistic to completely stop cash receipt and payment because of the needs of inclusive finance and the habits of middle-aged and elderly people and some difficult groups, otherwise it will be unfair to them in practice.

However, Ceng Gang also said that from the perspective of anti-money laundering and so on, regulators actually don't want too much cash transactions. In the future, the focus of supervision will shift to non-cash management to further standardize the order of the online market.

In Ceng Gang's view, not refusing cash is a public welfare policy. In the short term, it will cost some money. In fact, supervision also wants to achieve a balance. However, in the long run, the use of cash will be less and less. Even people who have the habit of using cash at present may gradually turn to online payment in the future.

"But this does not mean that the cash business volume will continue to grow, and the proportion of cash will decline until it reaches a critical point." Ceng Gang added that this is a process of transformation and transition, giving people who have the habit of paying in cash a window.

The introduction of digital RMB will accelerate the trend of "paperless" payment. Ceng Gang believes that "in addition, from the consumer's point of view, online payment is the most convenient form. It can not only improve the payment efficiency, but also take into account the security of payment. "

Guo Xinming said that the current Regulations on the Administration of RMB stipulates the issuer, types and liquidity of RMB. However, the "Regulations" were promulgated in 2000, and the background of promulgation is quite different from the present. The determined ideas, principles and contents have not adapted to the development and changes of economy and finance and the innovative needs in the payment field, and can not meet the practical needs of RMB cash management in the digital economy era. Guo Xinming said, from the perspective of top-level design, we should improve the relevant laws and regulations to rectify the refusal to exchange RMB cash as soon as possible, so as to provide legal support for standardizing and efficiently rectifying the refusal to exchange RMB cash.

In Guo Xinming's view, the current laws and regulations do not stipulate the behavior of cash use under the new format, nor do they clarify the obligations of banking institutions in cash services. With the popularization and development of mobile Internet information technology, e-commerce platforms, unmanned sales, self-service, online government affairs and other scenarios provide goods and services and perform legal duties in a networked and unmanned way, and in principle do not have the conditions to collect cash. For special groups, the problem of "digital divide" brought by intelligent technology and digital services has become increasingly prominent.

On March 10, the central bank's Bureau of Money, Gold and Silver wrote that the use of cash is almost not limited by environment, scene and hardware conditions, and cash service is the most basic and fundamental financial service. With the rapid development of mobile payment, many people still keep the habit of using cash.

The article shows that in order to facilitate people's access to and use of small denomination RMB, the People's Bank of China organizes commercial banks to establish a supply mechanism for small denomination RMB, urges banks to strengthen the promotion of reservation exchange, make good service commitments, make preparations according to the characteristics of the peak season of cash operation, ensure the implementation of policies through unannounced visits and satisfaction evaluation, and fully meet people's demand for small denomination RMB.

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