Property 2020 Customer Service Front Desk Work Plan

Experience lies in accumulation. As a front desk customer service, in last year's work, I gained a lot of feelings and gains from my work through study and reflection. Looking back on the previous work, I have gained a lot.

As the property front desk, we are very busy with our work. In order to deal with different owners, it also gave me many different sides. Now work has made me feel a little complicated. To this end, I will make plans when the new year comes, so that my work in 2020 can be arranged and planned more. The following is my foreground work plan for 2020:

I. Personal Learning Promotion Plan

After a year's work, I have a deep understanding of various problems in my work. Although some management has been carried out in the work to improve many mistakes, there are still many problems that cannot be changed without hard work!

In this year's work, I must first improve myself according to my own understanding of my own problems, improve the problems in my work and improve my working ability. To this end, I have the following three main problem atmospheres:

1, personal service mentality: I have a very serious mentality problem at work. I didn't make adequate service preparation for the owners and customers, so I was complained by some picky owners. I am deeply ashamed of this. In the new year's work, I will train myself ideologically, change my work consciousness and realize that I am doing the service industry.

2. Correct your carelessness: At work, I always lose my job because of my careless attitude, especially when there are more and more things. At work, it also brought inconvenience to the owner. In the future, I will reflect hard and strictly demand myself to correct my carelessness in my work.

Second, the work plan

In my work in 2020, I will be strict with myself from all aspects!

First of all, we should learn the corporate philosophy of xx Property Company, and strictly demand ourselves to use the company's service concept in our work, face the owners warmly, face the customers professionally and answer the phone kindly. This is our necessary working ability as a front desk customer service.

At work, I also want to know more about the company's business, improve my working ability and efficiency, and increase my personal ability. At the same time, I also want to have a good relationship with the owner and communicate actively. Enhance mutual trust between enterprises and owners.

Three. Concluding remarks

It's not difficult to do your job well. As long as you put your heart into it, these are just simple jobs. I believe that in the new year of 2020, I can finish my work better.

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