Personal Work Summary of Operation Department

Personal Work Summary of Operation Department: 7 articles

Time is like an arrow that leaves the string. The year's work is coming to an end, and the operation department needs to make an annual work summary of the operation department. Bring you a personal summary of the operation department, I hope you like it.

In a blink of an eye, 20 years have passed, and with the support and help of company leaders and colleagues, I have completed my work well. Through this period of work and study, great changes have taken place in work style and work mentality has gradually matured. At the same time, I always find my own shortcomings in my work and keep improving in order to be perfect.

The achievements of this department this year are hereby announced as follows:

First, the overall average qualified rate of quality is 99.50%;

Second, the total average score of "6S" evaluation is 97.50%;

3. The overall average achievement rate of production efficiency is115%;

Fourth, the personnel cost control rate is 92%;

Although good achievements have been made in various projects in the past 20 years, and everything has been successfully completed in the production process, it has not brought any losses to the company, but there are still some problems and deficiencies that need to be strengthened and improved.

1, cost control is not in place.

In this regard, I plan to strengthen control in next year's work, improve the ideological quality of team leaders and employees in terms of production costs, and ask them to take care of the overall situation. Secondly, we must strictly stipulate the time for handling the site to ensure normal work and increase production. At the same time, our department should further establish and improve the management system in the future work, which can be carried out through assessment.

2. Lack of professional skills

If the technical level of employees is improved, the output of this department will definitely increase and the cost of the products produced will definitely decrease. In this regard, first of all, we will hold product technical training every morning, make improvement plans in time, and tell the problems found in the previous production process and the summary methods so that everyone can learn from them and make continuous improvement. Secondly. Strengthen pre-job training and strict quality requirements for new employees, and conduct irregular inspection and supervision, so that new employees can master professional skills and understand quality requirements in the shortest time.

3. The site planning is not in place.

There is no real quantitative management of all items, but only temporary decisions are made on the placement of some items, which can not make people and things clear, and the phenomenon of misplacing still exists. I have standardized the placement of items, so that I can place them according to the standards in my future work.

4. Personal problems

Due to the complexity of the work, the daily work is arranged at will. In this regard, I plan to check whether the tasks of the day are completed as planned after work every day, make a good production plan for tomorrow, assign new responsibilities to people, and communicate with relevant departments in time so as to adjust the work plan.

In addition, do a good job in energy saving and consumption reduction, reduce production costs, and compare the consumption of each group every month as the basis for year-end assessment. Ensure product quality, strengthen quality management, further improve production technology, conscientiously implement the production tasks assigned by the company, rationally arrange and balance production, rationally allocate production tasks according to production requirements, and reduce production costs. Actively do a good job in site management, the responsibility lies with people, strengthen product protection measures, cover all products well, be waterproof and dustproof, strengthen "6S" management, and make "6S" management institutionalized, standardized and standardized.

To sum up, in the new year, while doing all the work well, we actively cooperate with the company to do all the activities and complete all the tasks assigned by the company. At the same time, I will learn from leaders around me, learn from colleagues, accumulate work experience, pay attention to communication with leaders and colleagues, and bring out a hard-working staff for the company.

Personal Work Summary of Operation Department 2 Time flies, I have been working in the company for _ _ years. I was not familiar with my own business, but after several months of work training, I gained a lot. Let's start with the following parts:

Part I: Self-introduction

I am the warehouse keeper of the company: I joined the company in _ _ _, and as a new employee, I am very happy to enter a fast-growing logistics company. I think this is a new beginning of my career, because I have trust, diligence and development in the economic and trade field.

Part II: Reasonable arrangement and application of manpower.

1: manpower arrangement

We arrange the loading and unloading workers reasonably, so as to arrange them reasonably and methodically with limited manpower, and we must arrange the personnel reasonably so as not to affect every operation as much as possible.

Step 2 take a reasonable rest

When packaging for export, there is a lot of storage work and sweating in high temperature season. Like the boxes in the washing plant, each finished box is covered with plastic bags, which is very slippery, so it can't hurt the boxes when packaging, and the operation requirements are high and difficult. In a box of more than 40 degrees, you will soon be sweating, so you should arrange your homework and rest reasonably, so that you can take turns to rest and work without interruption, without affecting your work efficiency under the condition of ensuring your work safety.

3. Training and improvement of personnel

Although the work of loading and unloading workers is relatively simple, in order to continuously improve their work, we should constantly remind them of the rules of on-site operation and the requirements of customers, which is beneficial to our warehouse management, tally and distribution. Their work efficiency will also be improved.

Part III: Goods Management

Do a good job in warehouse management, goods in and out of the warehouse, daily storage and warehouse cleaning, manage inventory quantity, prevent unnecessary losses, and effectively use inventory area.

A: Easy to take, easy to put, easy to look at and easy to pile up.

B: Don't pile the goods outside the pallet, don't pile them too high, and pay attention to the "five distances".

C: Record the foot-stacking card (counting the number of boxes and pieces) when the goods enter and exit.

D: Goods should be first in and first out, and more inventory should be made for goods that are often put in and out of storage, so as to reduce inventory differences.

E: Keep the warehouse clean, the ground clean and the passage clear.

Mainly includes:

One: Management of parts

1: parts warehousing operation

2. The outbound operation of parts

2. Management of finished products/exports

1: finished product/export warehousing operation.

Compared with parts, the warehousing of finished products/exported products is more convenient, but attention should be paid to counting points, especially _ _ products, which should be stacked one by one. In the past, many boxes were found empty when they were put into storage (stolen in the factory when they were put into storage), so be careful. Warehousing should be neatly stacked, and the production date of sanitary washing export products should be marked on each tray to facilitate the "first-in, first-out principle"

2. Finished product/export outbound operation

When finished products/exports leave the warehouse according to the order or export packing list, we must adhere to the principle of "first in, first out", especially for export. If there is still export, the box number and seal number on the packing list should be filled correctly, and faxed to the freight forwarding department for confirmation before sealing and placing, so that the container truck driver can check with the box number and seal number on the "Equipment Handover Sheet" when entering the site to see if they are consistent.

In order to achieve FIFO, can you fill out a record sheet to record the quantity of each commodity in storage and the quantity produced on the same day, and write off the accounts with FIFO when leaving the warehouse and record the remainder?

Part IV: Equipment management and health work.

One: Equipment management

Existing equipment in the warehouse:

Storage equipment is a labor-saving and time-saving tool, so it is necessary to do a good job of daily cleaning and maintenance, clean up the sundries in the wheels and keep them running smoothly. If hidden dangers are found, they should be repaired in time to use electricity safely.

Two. Health work

The warehouse has a heavy workload and is easy to accumulate dust, so it is necessary to clean the warehouse, clean the ground and maintain hygiene every day. Create a clean warehouse and work in a good and hygienic working environment.

Part V: Self-study and summary.

There are many problems in our daily work. We should be good at finding problems, grasping problems, solving problems in the first time and improving our business ability.

This also requires us to constantly learn, improve, learn the master's business knowledge and master professional skills; Exchange, understand and learn from their experiences; Learn business knowledge such as warehousing, packaging and goods accounting. I'm still short. There is also the need to learn logistics-related knowledge. I am very glad that I passed the qualification examination for inspection inspector after obtaining the qualification certificate of international freight forwarder. So this year, I took the customs declaration exam again.

Personal Work Summary Operation Department 3 Selected Articles Over the past year, under the correct guidance of the company leaders, the Administration Department has focused on management, service, learning and other work priorities, paid attention to giving full play to the central role of the Administration Department, and coordinated all parties, making positive contributions to the successful completion of the company's annual objectives and tasks. The work in the past year is now reported as follows:

First, strengthen basic management and create a good working environment for leaders and employees.

Creating a good working environment for leaders and employees is one of the important work contents of the administrative department. Over the past year, the administrative department has earnestly performed its duties and strengthened coordination and communication with other departments. The basic management work of the administrative department is basically standardized, and the related work is high-quality and efficient, which has created good conditions for the development of the company's work. For example, 86 employee personnel files, performance appraisal files, training files, female employee health files and trade union members files have been established; 380 documents were sent and received throughout the year, and the official documents instructed by the leaders were handled in time without delay; Complete more than 30 mid-year and year-end reports and summaries.

Adhering to the principle of careful calculation, the administrative department printed 2500 forms throughout the year, saving printing costs 1 10,000 yuan; Organize and assist in organizing more than 30 meetings, so as to prepare before the meeting and record after the meeting; Received 230 tourists and received no complaints; Responsible for collecting office supplies and maintaining 26 computers and printers; Assist leaders to express condolences and visit employees for 60 times; Organize sports, reading, competitions and other activities 7 times. The administrative department has done its duty in taking care of people and things, optimizing the office environment and ensuring the quality of documents, and has established a good image of real estate owners and played a window role.

Second, strengthen services and establish a good atmosphere.

Service runs through the work of the administrative department, and the core of the work of the administrative department is to do a good job of "three services", namely, serving leaders, employees and customers. Whether the service work is done well or not and whether it can satisfy the leaders, employees and customers is the basic standard to measure the work of the administrative department.

Over the past year, we have worked around the center and strived to achieve three breakthroughs in service:

1, breakthrough in active service. Highlight an "early", embody a "fast" and achieve a "good". "Early" is to change the passive tendency of leaders not to pay, not to do, not to talk, not to do, and strive to consider the key, difficult and hot issues of the company's work in the first place and service in the first place. In particular, the work of six senior government officials is planned, measured, summarized and proactive. "Fast" means advocating the spirit of doing it right away, quickly entering the role, quickly going deep into the reality and quickly feeding back information, which embodies the high efficiency of the administrative department and the scientific decision-making of the leaders. The daily work and temporary things assigned by the leaders are basically handled in time and fed back in time. This is what we ask of ourselves, and we should be clear about each day. "Good" means that the work you are in charge of can be completed with high quality, recognized by the leaders and satisfied by the employees. When assisting other departments, we also adhere to positive enthusiasm and do not go offside.

2, highlight the key breakthrough. In the work plan, 1-2 "key" tasks are highlighted every month, which makes the work focused and innovative, and changes the habit of "waiting for the leaders to arrange the work of the administrative department".

3. Innovation and breakthrough in working methods. Constantly improve and innovate the working ideas and methods to meet the needs of rapid business development, and make new measures to promote the work of the administrative department in by going up one flight of stairs. Effectively change the service mode of administrative departments, improve work efficiency, and enhance service awareness and professionalism. Over the past year, the staff of the administrative department have worked overtime for many times to cooperate with the work of relevant departments. Vigorously advocate civilized office and set an example.

Third, strengthen learning and form a good learning atmosphere.

The key to the sustainable development of the company and the efficient operation of the administrative department lies in people. In order to have a strong working ability and maintain the efficient operation of the administrative department, the staff of the administrative department must "recharge" in time and effectively perform their duties, so as to learn basic knowledge, deepen professional knowledge, cultivate their own self-cultivation, study hard, use quick wits, constantly supplement their knowledge in politics, economy, management and law, and further study the professional knowledge of the administrative department. Over the past year, I have worked out a study plan from strengthening my own study, and participated in training in office secretarial work, labor and capital, safety, company business processes, and continuing education in accounting. , effectively strengthened the consciousness of theoretical and business learning and formed a good learning atmosphere.

Four, earnestly perform full-time (part-time) duties.

The work of building a clean and honest party style, safe production and employee training is really related to the all-round development of the company. The administrative department works full-time (part-time) and earnestly performs its duties.

1, pay close attention to discipline inspection and supervision to ensure that this work is effective. In strict accordance with the assessment rules of the responsibility system for building a clean and honest government, we will strengthen the supervision of the integrity and self-discipline of company leaders and middle-level cadres, organize middle-level cadres to report on their work and explain their honesty, conduct democratic evaluation of their morality, ability, diligence and achievements, carry out education on the concept of honor and disgrace and clean government at inner-party life meetings, and organize cadres' families to hold a forum of "caring, safe and helping others". A leading group for the special treatment of commercial bribery was established, and the Work Plan for Real Estate Enterprises to Carry out the Special Treatment of Commercial Bribery was formulated.

2. Training: In order to effectively improve the quality of employees and better adapt to market competition, our company has been closely combining the optimization of personnel structure and the improvement of employees' quality with the development goals of the company, and regards it as an important measure for the company's sustainable development. Vigorously carry out the "year of improving the quality of employees", incorporate the training plan into the overall development plan of enterprises, and strengthen the training of employees' political theory and professional skills. The overall training rate reached 100%.

3. Human resource management: draft and improve the company's administrative management system, employee code, performance appraisal code, development reward code and other rules and regulations; Completed the establishment of the company's personnel file information base; Assist marketing department to complete personnel recruitment; Complete the supervision and payment of employees' labor remuneration; Completed the personnel management of the company's personnel transfer in and out; Complete monthly and annual labor reports on time.

Verb (abbreviation of verb) has its shortcomings.

1. Because there are few people and many things in the administrative department, everything is often done in detail. Subjectively, every job is expected to be completed. However, due to the lack of manpower and limited ability, it is impossible to be perfect.

2. I don't know enough about the work of various departments of the company, and I don't have a comprehensive understanding of the existing problems, so I didn't play a sufficient role as a staff assistant to the leadership decision.

3, grasp the system implementation is not enough, because the company's affairs are more complicated, and there are not many grassroots inspections, so there is a certain phenomenon of emphasizing system construction and neglecting system implementation.

The publicity of the company needs to be strengthened. Fifth, it pays insufficient attention to the study of other professional businesses of the company. All these need to be effectively solved in our future work.

Since the establishment of the quality system, we have carried out all the work of our department closely around the quality policy and objectives formulated by the company and achieved good results. Everyone's quality awareness has been greatly improved, and they have a thorough understanding of the company's quality objectives and policies, and have made our due contribution to ensuring the realization of the company's quality objectives and policies. Specifically, our work has the following points: ① Focusing on "focusing on customers", we conducted a customer satisfaction survey, fully understood the customer's requirements and expectations, and put forward improvement plans for the problems existing in the previous work, which have been well implemented in the current work and the customers are satisfied.

(2) We also strengthened the management of the working environment, standardized the storage and sorting of documents and materials, conscientiously implemented the cleanliness of the office space, corrected the service attitude towards employees, and achieved warm and polite, which won unanimous praise from the owners and established a good image of the company.

③ In addition, according to the principles of "process method" and "management system method", we have made a detailed plan for the whole process of property management, from market research → building takeover → occupancy → security service → greening service → cleaning service → supervision service → maintenance service → building service → community activities. We have carried out systematic management, defined everyone's job responsibilities and changed.

④ We have also strengthened the management of various records generated since the operation of the quality system to ensure that our work meets the requirements of standards, and also provided reliable basis and information for the continuous improvement of our work.

Through these efforts, we have ensured the implementation of the company's quality objectives and policies.

Obviously, due to the short running time of the system, our work still has some shortcomings that do not meet the standards. In the future work, we will further strengthen the study of standards, so that everyone can truly understand the quality system.

At the same time, we will continue to standardize our work according to the requirements of the standards, so that the company's quality system can operate effectively and establish a good image for the company.

Administration and Human Resources Department Quality System Operation Report Since the establishment of ISO900 1 quality system, our department has organized personnel to prepare quality management system documents according to the characteristics of our company, and carried out systematic and standardized management according to the document control procedures, and registered the documents by numbers. The documents distributed to various departments have controlled status, issued numbers and been reviewed and approved.

Seriously implement the company's quality policy and objectives, and widely publicize them in the form of conference publicity and posting. The company's quality policy and objectives have been supported and understood by all employees and implemented in daily work. At the same time, organize all departments to communicate and coordinate their work in the form of meetings.

We strengthened the management of human resources, organized the heads of all departments to pass the standard training, carefully studied and understood the requirements and related clauses of the standard, organized staff mobilization meetings, widely publicized the 9000 family standards, and organized the main heads to conduct internal audit training, which laid a good foundation for the effective operation of the quality system and the internal work inspection and audit of the quality system.

Through internal audit and management review, comprehensively check the quality system, formulate corrective and preventive measures for the problems existing in various departments, and supervise and verify the implementation effect. Generally speaking, through the implementation training of ISO900 1:2000 standard, the quality system has been established, and the work responsibilities of all departments have been clarified. The quality awareness of all staff has been greatly improved, the sense of responsibility for work has been significantly strengthened, the on-site management has become standardized, and everything has been basically managed.

Of course, we still have many shortcomings to varying degrees. In the future work, all departments should strengthen the study of quality manuals, procedural documents and operational documents, constantly improve their professional level and management level, and put them into practice, so that the company's quality system can be continuously improved and perfected.

Sales Planning Department Quality System Operation Report Since the company established the quality system, this department has carried out various tasks around the company's quality policies and objectives, and formulated the quality policies and objectives of this department.

Around the ISO900 1:2000 standard and in combination with the characteristics of the real estate industry, our department has carried out all kinds of work to effectively and systematically manage the quality records generated during the operation of the quality system.

At the same time, around "focusing on customers", we extensively solicit, investigate and understand customers' wishes and requirements, and implement them in the specific work process, so that all employees can establish the concept of focusing on customers.

According to the requirements of ISO900 1 standard, the real estate development process is systematically planned, from market investigation → market forecast → project decision → preliminary preparation → project construction management → completion acceptance → house sales → after-sales service, and the system management has achieved good results.

In the process of product realization planning, supervision and inspection were carried out on all links, especially the construction management process, from bidding to determining the construction unit, supervision and inspection and supervision of the construction process, so that all work was under effective control and the project quality was ensured.

In the process of housing sales, make a marketing plan, widely understand customer needs and provide good service quality.

Conduct market research, visit the owner regularly, formulate and implement the service return visit plan to ensure the effective implementation of customer satisfaction.

Monitor and measure in the process of real estate development and quality system operation, analyze the reasons in time for the nonconformities in the service process and quality system operation, formulate rectification measures, and continuously improve the quality of work and service. The quality system has been well implemented and implemented in this department.

In the future work, we will carry out and improve all the work around customers and strive to improve the company's image and reputation. ...

Over the past year, under the guidance of the company's leaders, all employees of the operation department have worked in strict accordance with various work processes, United, communicated and cooperated with other departments, and resolutely carried out various tasks assigned by superiors without shirking, delaying and achieving planned, arranged and effective results. The specific work of this department is summarized as follows:

(1) Collection of various fees

1. The annual water and electricity bill receivable was 565,438+million, and 4.9 million was received, 96% of which was completed.

2. The annual rent receivable and operating expenses of 8.05 million yuan have been received, and 75% have been completed.

3. Pay the advertising venue promotion fee of 339 10 yuan.

(B) the use and promotion of Hengfeng co-branded cards

Four floor managers were trained to use Hengfeng Union Card, and all of them were able to swipe their cards independently. Network administrators carry out irregular inspection and maintenance of network facilities and equipment, and immediately come to the door to solve maintenance problems when they find them, and report them in time when they find them.

(three) to maintain the commercial order and the interests of merchants, and to coordinate various contradictions.

Record the daily work patrol of the floor, do a good job of handover and maintain normal business order. In the whole year, 76 written rectification notices were issued, the rectification rate was over 90%, and three fines were imposed, which effectively stopped and corrected the illegal business practices of merchants, adjusted the code of conduct of merchants, and coordinated the settlement of disputes between merchants and third parties 180.

(4) Cooperate with the company to carry out major festival activities and mobilize merchants to actively participate in promotional activities and advertising.

The employees of this department go all out, work overtime without pay, and cooperate with all departments of the company to do various activities. Communicate with merchants at home, give gifts, discount, participate in interaction, and create a commercial atmosphere in the square.

(five) supervision of merchants and renovation progress, audit and liquidation fees, safety construction and safety management.

For merchants entering and leaving the market, our department audited and liquidated the fees payable according to the work flow, supervised the construction and decoration, put an end to naked fire in the shopping mall, and ensured the safety of electricity consumption. More than 300 warm tips on fire prevention and theft were distributed to merchants, more than 600 copies of eight fire safety regulations and four capabilities were cleared, and more than 0/000 copies of publicity notices were posted.

(6) floor management is normalized and the responsibility system is divided into classes.

Normalization of floor management, major activities are centralized and unified, normalization work is divided into two classes, the responsibility lies with people, and the work is well connected. Grasp the business dynamics, calculate the passenger flow and shopping flow in each region, do a good job in data analysis, and maintain the normal use of public facilities and equipment and public health.

In a word, our department has done its best to make Hengfeng Times Square bigger, stronger and better, but there are still many problems to be solved urgently. The most obvious phenomena are occupying the road, chasing after goods, operating goods outside the lease contract beyond the scope of business, and confusing advertising. I hope that in the new year, under the leadership of the company, our department will sum up experience, find out the gap and make joint efforts to make Hengfeng Times Square better.

Personal Work Summary of Operation Department 6 Time flies! It's March in the blink of an eye. This is a brief report of my business department on the work in February. Complete all tasks and related work assigned by the company, and review the achievements and shortcomings of the work in February. In view of the existing shortcomings, in the work in March, we will find out the shortcomings and deficiencies in our work, improve our work in an all-round way, find the best working method, carry forward the spirit of love and dedication, unite and help each other, and strive for better performance in our future work.

I. Summary of work:

1. Formulate the post responsibilities and tasks of the Operation Department.

2. Real estate market research.

3. Write _ real estate market research report.

4. First contact with a real estate agent.

Have shortcomings:

1. is not comprehensive enough in the investigation process.

2. When choosing a dealer, the vision is not broad.

Work plan for February and March:

1.__ villa market survey.

2.__ Investigate the excellent villas in the nearby area.

3. Increase the selection of real estate dealers, mainly _ _ _ _ dealers.

4. Prepare the project report.

Personal Work Summary of Operation Department 7 Time flies. In a blink of an eye, we have reached the end of the term, and the work of this semester is coming to an end. Let me report the work summary of the operation department.

First, the preliminary work of the department.

The work of the operation department made it possible to start from the summer vacation, when the infrastructure of the official WeChat account was mainly built in the early stage, such as the menu bar of the old official WeChat account, the transfer of tweets to the new official WeChat account, and the promotion of the official WeChat account. I could have finished it in the summer vacation, but the only drawback was that the work dragged on for a long time.

Second, personnel training.

It's a great honor to meet my three members. Seeing that you have independently completed a tweet since Xiaobai, you can be familiar with the work of the operation department. However, regarding personnel training, I think I have not done enough. In the previous training, I briefly introduced the platform operation and the basis of photo shooting of press releases, but there was no more training on how to typeset and write press releases. Originally, I hoped that everyone could master it through self-study, but the effect seems to be not very good. I didn't explain typesetting to you in detail until last month. In this regard, perhaps my training method is wrong, which leads to the inefficiency of the operation department.

Third, the effect of work completion.

The operation department is mainly responsible for the pre-publicity, post-follow-up and PPT production of the party building affairs center. In this semester, I can follow up all the activities of the department, large and small, and arrange and assign the tasks of the Committee members in time. All activities can be pushed out in the next two days, with an average of four articles per month, this semester 17 (September 7 ~ 65438+February 29). Overall, the degree of work completion is up to standard, but the effect of work completion needs to be optimized.

Fourth, the degree of work cooperation.

This semester, the operation department actively cooperated with the planning department and the administration department. The Operation Department will prepare the necessary work in time and follow up the post-publicity work, such as the 23rd publicity work for activists joining the Party, the party member Development Conference for students, the preparatory meeting for party member becoming a full member in the middle of the 20th year, and the daily data management of Party building. However, I feel that the personnel arrangement is not done well, which leads to the phenomenon that the Committee gets together in the work and doesn't know its own tasks. Below, I will think more deeply about how to arrange the work of members.

The above is a summary of my work. Next semester, I will continue to carry forward the good aspects, strive to improve the shortcomings, actively communicate with the other two departments, sum up experience, better promote the work direction of the operation department, and strive to build a better party building affairs center.