Summary of internship work of property supervisor: 6 short articles.

Summary of probation period of real estate 1

I, xxx, started working in xx on xx, XX, and it has been three months in a

Summary of internship work of property supervisor: 6 short articles.

Summary of probation period of real estate 1

I, xxx, started working in xx on xx, XX, and it has been three months in a blink of an eye. During this period, with the care of leaders and the help of colleagues, I have learned a lot, which is of great benefit to my life development. In this regard, I would like to express my heartfelt thanks to all leaders and colleagues.

During the short and long probation period, I seriously studied the articles of association of the company, strictly performed my personal duties, reassured the leaders and satisfied the owners. Summarized as follows:

First, study hard and summarize and improve.

As soon as I joined the company, I was entrusted with a heavy responsibility as a field maintenance engineer in 10 and 1 1.

Faced with so many owners, when they first came into contact with the service industry, they were unfamiliar with their business, and it was inevitable that they were worried about their work-many places were not familiar with it, which made me feel "like a mountain" on the one hand and a long way to go on the other.

However, with the care of leaders and the help of colleagues, this kind of worry soon vanished. When encountering difficulties, everyone patiently teaches: whether it is to take the owner to inspect the house, check the problem points of the house inspection list for maintenance, or feedback to inform the owner to re-examine and sign, release the morning meeting, or write a letter, basic etiquette and on-site forensics photo collection. , have been supported by colleagues, especially the information officer at the front desk, and have helped generously many times.

Everyone knows that I am new here, and they take special care of me. Every time someone kindly reminded me not to miss it, and even taught me how to cancel the order and close the problem point ... everything touched me. Philosophers say that a perfect team is the guarantee of success, and I deeply feel this in a charming big family.

In order to integrate quickly, I take a small notebook with me. When my colleagues remind me of something, I will write it down on the spot and then read it often to show my vigilance. Always sum up your own shortcomings, learn from others' strengths and improve your professional level. From ignorance to understanding, from the beginning to the details, it has been praised and supported by many owners, which makes me very happy and feels that my efforts have been rewarded.

Second, love and dedication, warm service.

I just arrived in the 10 and 1 1 areas, which happened to be centralized delivery.

When I took the owner to inspect the house, I seriously answered every question raised by the owner, and explained in detail the planning of the community, the brand of interior decoration materials and the matters needing attention in house maintenance. Record the owner's dissatisfaction in detail, and distribute the problem points of the house inspection list to all subcontractors for maintenance in time; Inform the owner to re-examine the completed problems and sign the house inspection form.

Most owners are satisfied with our service, and our labor has been praised by the owners, which also adds a touch of bright color to the xx team.

After the delivery of the house, with the improvement of the occupancy rate of the owner, there are more and more maintenance problems. Every time I receive a repair report, I quickly go to the scene to check and confirm the non-man-made damage, fill in the maintenance plan and inform the owner, then send a bill to the workers to arrange the repair at the owner's house, and sign it after completing the task. Then I have been responsible for entering the house maintenance platform to cancel the order and close the problem point in the company's cm network.

Third, handle affairs impartially and treat people sincerely.

Sometimes owners do not pay attention to man-made damage, such as planting flowers and watering a house, which leads to the expansion and deformation of the floor. Calling to complain is the quality problem of our materials. I will explain this situation after on-the-spot investigation. No matter whether the host growls loudly or cynically, I will be honest with him.

The Bible says that when other people's anger burns, you can only put it out if you treat it calmly. Most owners will be influenced by our attitude. I believe that if you treat others with sincerity, they will put themselves in your shoes. The company's system can't be chaotic. As long as it is not chaotic, others can't be chaotic.

Fourth, rigorous and meticulous, self-discipline.

Every time you go to the host's house, you should wear a shoe cover regardless of whether the host is in charge or not. It is one thing to say politely that "there is no need for chaos at home", and it is another to abide by the company system. Once in a repair shop, the owner was very cheerful and seemed to be a cultural person. He also handed it to the construction workers when he smoked it himself. I resolutely stopped "you can't pick up cigarettes and smoke in the master's room". The host advised that "rules are nothing more than human feelings." I replied, "Human feelings are not a bad rule." The host smiled, no longer reluctant, but also praised our xx "self-discipline, people always respect."

Five, love the owner, timely feedback.

Based on the service concept of "thinking for the owner and taking the owner as the center", I will call the owner after each maintenance and ask him if he is satisfied and what needs to be improved. Frequent communication with the owners has also enhanced mutual trust and understanding.

Sometimes enthusiastic hosts will also send some small gifts, such as mineral water and snacks. I am deeply grateful and refuse to take "serving everyone is my job responsibility." Some owners also posted praises on the charm forum, and even wrote poems to each other. "There is a heroic spirit, and it is difficult to solve worries between talking and laughing ... Love is one in a million. Who said that women are not as good as men?" So kind that I can only thank him for his kindness.

Although I am young and have limited work experience, I will give full play to the advantages of young people, such as studious, diligent and energetic, and strive to become an outstanding talent and contribute to the development of the company. With the concern of leaders and colleagues, I will be more confident to do a good job in maintenance.

Summary of probation period of real estate II

First, study hard and summarize and improve.

As soon as I joined the company, I was entrusted with a heavy responsibility as a field maintenance engineer in 10 and 1 1.

Faced with so many owners, when they first came into contact with the service industry, they were unfamiliar with their business, and it was inevitable that they were worried about their work-many places were not familiar with it, which made me feel "like a mountain" on the one hand and a long way to go on the other.

However, with the care of leaders and the help of colleagues, this kind of worry soon vanished. When encountering difficulties, everyone patiently teaches: whether it is to take the owner to inspect the house, check the problem points of the house inspection list for maintenance, or feedback to inform the owner to re-examine and sign, release the morning meeting, or write a letter, basic etiquette and on-site forensics photo collection. , have been supported by colleagues, especially the information officer at the front desk, and have helped generously many times.

Everyone knows that I am new here, and they take special care of me. Every time someone kindly reminded me not to miss it, and even taught me how to cancel the order and close the problem point ... everything touched me. Philosophers say that a perfect team is the guarantee of success, and I deeply feel this in a charming big family.

In order to integrate quickly, I take a small notebook with me. When my colleagues remind me of something, I will write it down on the spot and then read it often to show my vigilance. Always sum up your own shortcomings, learn from others' strengths and improve your professional level. From ignorance to understanding, from the beginning to the details, it has been praised and supported by many owners, which makes me very happy and feels that my efforts have been rewarded.

Second, love and dedication, warm service.

I just arrived in the 10 and 1 1 areas, which happened to be centralized delivery.

When I took the owner to inspect the house, I seriously answered every question raised by the owner, and explained in detail the planning of the community, the brand of interior decoration materials and the matters needing attention in house maintenance. Record the owner's dissatisfaction in detail, and distribute the problem points of the house inspection list to all subcontractors for maintenance in time; Inform the owner to re-examine the completed problems and sign the house inspection form.

Most owners are satisfied with our service, and our labor has been praised by the owners, which also adds a touch of bright color to the xx team.

After the delivery of the house, with the improvement of the occupancy rate of the owner, there are more and more maintenance problems. Every time I receive a repair report, I quickly go to the scene to check and confirm the non-man-made damage, fill in the maintenance plan and inform the owner, then send a bill to the workers to arrange the repair at the owner's house, and sign it after completing the task. Then I have been responsible for entering the house maintenance platform to cancel the order and close the problem point in the company's cm network.

Third, handle affairs impartially and treat people sincerely.

Sometimes owners do not pay attention to man-made damage, such as planting flowers and watering a house, which leads to the expansion and deformation of the floor. Calling to complain is the quality problem of our materials. I will explain this situation after on-the-spot investigation. No matter whether the host growls loudly or cynically, I will be honest with him.

The Bible says that when other people's anger burns, you can only put it out if you treat it calmly. Most owners will be influenced by our attitude. I believe that if you treat others with sincerity, they will put themselves in your shoes. The company's system can't be chaotic. As long as it is not chaotic, others can't be chaotic.

Fourth, rigorous and meticulous, self-discipline.

Every time you go to the host's house, you should wear a shoe cover regardless of whether the host is in charge or not. It is one thing to say politely that "there is no need for chaos at home", and it is another to abide by the company system. Once in a repair shop, the owner was very cheerful and seemed to be a cultural person. He also handed it to the construction workers when he smoked it himself. I resolutely stopped "you can't pick up cigarettes and smoke in the master's room". The host advised that "rules are nothing more than human feelings." I replied, "Human feelings are not a bad rule." The host smiled, no longer reluctant, but also praised our xx "self-discipline, people always respect."

Five, love the owner, timely feedback.

Based on the service concept of "thinking for the owner and taking the owner as the center", I will call the owner after each maintenance and ask him if he is satisfied and what needs to be improved. Frequent communication with the owners has also enhanced mutual trust and understanding.

Sometimes enthusiastic hosts will also send some small gifts, such as mineral water and snacks. I am deeply grateful and refuse to take "serving everyone is my job responsibility." Some owners also posted praises on the charm forum, and even wrote poems to each other. "There is a heroic spirit, and it is difficult to solve worries between talking and laughing ... Love is one in a million. Who said that women are not as good as men?" So kind that I can only thank him for his kindness.

Although I am young and have limited work experience, I will give full play to the advantages of young people, such as studious, diligent and energetic, and strive to become an outstanding talent and contribute to the development of the company. With the concern of leaders and colleagues, I will be more confident to do a good job in maintenance.

Summary of property probation period 3

Time flies, and the three-month probation period will be over in a blink of an eye. This is a precious experience in my life, and it also left me with beautiful memories.

In a harvest season, I am honored to step into a new and prosperous enterprise. Became an ordinary member of xx Company. It has become a messenger of happiness in customer service work. Thank you for giving me the opportunity to work. You extended my dream of spreading my wings.

During this time, you have given me enough tolerance, support and help, so that I can fully feel the mind of xx people, the heroism of xx people who "can't see the rainbow without experiencing the storm" and the persistence and firmness of xx people. While I am in awe of you, I am also surprised that I have the opportunity to become a member of xx Company.

With a beautiful vision and hope for the future, I embarked on a new journey, an ordinary but not mediocre post. Looking back on the past three months, I am happy and worried, with the joy of success and sad memories; Some people are in a daze in a smoky room, while others jump out of bed in the middle of the night. This seems to be a microcosm of life, unforgettable. Life is tense, but orderly.

During these three months, under the care and guidance of leaders and colleagues, through my unremitting efforts, I have gradually adapted to the surrounding living and working environment and gradually entered the working state. In this process, I want to summarize my work in three stages.

First, the embryonic stage

During the period, I was mainly familiar with the daily workflow. For example, being familiar with the process of property right certificate and land certificate, the consultation and explanation work of the owner, and the process of house maintenance and rectification involve a variety of things with strong randomness. Sometimes they are anxious to deal with several things at the same time, but sometimes they are bored. In addition, there is a lack of superficial hierarchy in these matters. Without a full understanding of its inherent attributes, it is difficult to get a more correct judgment at the first time through intuition, because when receiving every piece of information, it is not clear which is important, which is urgent, which is not urgent, which needs to be conveyed immediately and which needs to be filtered out. It is difficult to grasp these inexperience and understanding of the overall operation of the company.

Of course, this period is the peak of my mistakes, especially in dealing with some things, lacking certain flexibility and not considering some things comprehensively, but by learning from some experienced colleagues, I gradually improved in my later work. A newcomer like me, who just entered the company, is full of strangeness and curiosity about everything. So I often chase engineers or old employees to ask questions, and they always take pains to explain. From it, I learned a lot that I had never learned before. I often communicate with the owners, and I can learn things from them that I can't learn elsewhere, so they all become my mentors.

Second, the growth stage

Through the previous stage's work performance and the guidance of leaders and colleagues, we have made some adjustments to the current stage's work, starting from four categories: daily plan, client department's warrant handling, owner's consultation and explanation, rectification process and owner's negotiation.

During the period, assist the department to handle the warrants, the process of handling the owners' related warrants, the materials needed, and the relevant matters needing attention when handling. The owner's consultation and explanation work is varied, which makes me clearly see my lack of professional knowledge and the quality of service needs to be improved. I learn from leaders, colleagues and other relevant departments to supplement my professional knowledge, improve my service quality, satisfy the owners and serve them better. Here, I clearly realize that every host standing in front of me is a god in my heart, and my duty has become an angel to convey happiness. Dealing with occupation is hard science and technology, and dealing with people is soft ideological art, which requires me to grasp both hands and be hard.

At the same time, this spirit also goes deep into the rectification of the project. Through the rectification of housing quality by the maintenance team, we must first rectify the problems reflected by the owners as soon as possible. Be sure to rectify in time. Because this problem is easy to affect the owner's living order or home improvement progress. Once the owner stops work, it will bring the loss of construction period and economy, and more seriously, it will affect God's mentality and destroy the happy mood brought by the new house. Once the owner's mood is destroyed, the problem of quality itself is no longer the mainstream, and healing the trauma in the owner's heart has become the top priority of my mission. This not only improves the work efficiency, but also increases the reputation of the company; Secondly, urge the rectification construction unit to improve the quality level of rectification. During this period, I worked with maintenance engineers for many times and found out the root causes of housing quality problems, such as: water seepage in aluminum windows, mainly the aging of window stickers and glass glue; The door and window splicing is not standardized; The joint between the window and the wall is not closely connected with the civil part. Another example is: the cracks and hollowing of the wall are caused by insufficient masonry mortar, unreasonable handover treatment of different materials and irregular decoration and slotting operation; Empty drum is caused by insufficient wall wetting when plastering, too thick plastering at one time and too heavy fine sand content. Through on-site practical work, I can better supervise the construction quality of the construction unit and enhance my confidence.

Third, the mature stage.

Through the constant familiarity and exercise in the first two months, I have further improved my basic work skills and improved my work efficiency.

At this time, the house has been successfully delivered, but the centralized rectification work after delivery has also started. The number of repair applications is several times that of the previous period. In this case, in order to control the development of this phenomenon, it is necessary to conduct on-the-spot investigation on these rectification reasons, find out the crux and prescribe the right medicine. Among them, it is found that false reports, repeated repair reports, and some owners' own irregular decoration operations account for a large part of the repair report. It is very important to reduce this kind of repair report to the lowest point for the improvement of repair report and closing process, and it also brings convenience to our later work. In view of this, with the help of department leaders and colleagues, the repair process is partially improved. First of all, from the root, check whether the responsibility and authenticity of the owner's maintenance problems belong to the scope of normal maintenance and rectification. For example, whether it is the owner's improper operation (mainly aluminum alloy hardware fittings for doors and windows), by explaining the work to the owner and guiding the correct operation method, the owner's complaints about repairing can be completely avoided, and at the same time, the construction unit can be prevented from making rectification, which increases the maintenance cost and workload, but the problem has not been fundamentally solved. Almost every time the owner has to supervise the work on site, which also leads to the decline of the owner's satisfaction with the company. Secondly, the review and return visit after rectification are implemented to each responsible person. The review can test the rectification effect and quality of the construction unit, and avoid the sequelae of incomplete rectification caused by the construction unit cutting corners. A return visit can first improve the satisfaction of the owner, and then we can hear the real, pertinent and good opinions and suggestions of the owner, which improves the quality of our work. Why not?

Through the improvement of the rectification process and the implementation in the actual work operation, the centralized rectification work was successfully completed. However, this is not three minutes of enthusiasm. It will continue to be implemented in the normal rectification work in the later period, and it is necessary to constantly sum up experiences and lessons, improve, improve, and improve.

With the passage of time, with the help of company leaders and colleagues, I kept growing and solved one quality complaint after another. These problems can be described as varied and varied, so I won't elaborate here.

Summary of property probation period 4

Time flies, and in a blink of an eye, I have been working in Jiuda Property for more than a week.

I vaguely remember the first day of work, a little excited and a little nervous, but it was quickly melted by the harmonious and cheerful atmosphere in our office, and the whole person relaxed.

I am lucky to meet our colleagues and leaders, and let me get in touch with the knowledge of property management bit by bit from a layman who can't find the door. I want to thank them for providing me with those materials, which contain many very detailed parts. They know me like the back of their hand. Let property management enter this door. At the same time, our master of engineering is also very patient with me to get familiar with the environment and the specific location of some specific matters involved in my work. Of course, our supervisor and director Zhang are also very concerned about my situation. Although the director is always busy at work, he often asks my colleagues in our office about my work, whether there is anything I don't understand and so on. Director Zhang usually contacts more leaders. However, it always gives people a very easy-going and friendly feeling. The training I usually receive really helps me a lot, which helps me to integrate into my work more quickly and find the method and order of learning these complicated materials.

Finally, I want to thank all my colleagues in our office for their enthusiasm and concern. I will try my best to turn myself into a dry sponge and absorb all their efforts and encouragement. I hope I can master the workflow and property management more skillfully, and one day I can pay what I have learned for them, which can help them reduce some workload.

Summary of property probation period 5

I became a probationary employee of the company in xx. When I first came to the company, I was very worried about how to do a good job. But the relaxed and harmonious working atmosphere and United corporate culture of the company made me adapt to the working environment of the company quickly. In the work of this department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders. Learn from others for problems that you don't understand, and constantly improve and enrich yourself, hoping to make greater contributions to the company.

Of course, when you first enter, it is inevitable that there will be some minor mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening. Here, I would like to thank the department leaders for their guidance and help, and thank them for reminding and correcting the mistakes in my work.

With the help of what I have been doing since I joined the property management company, I have become a qualified employee who can work independently. I sincerely thank the leaders and colleagues for their concern. Now I will make a brief summary report on my thoughts, work and study in the past three months:

Since the company took over the guidance of the director and department manager, it has gradually gained a more systematic understanding of its own knowledge and greatly improved its personal quality. However, despite this, due to my carelessness, I made many mistakes during my work. I will definitely correct them actively, won't make the same mistakes again, and try my best to do a good job. The following is my summary of these three months' work:

1, actively complete the related work arranged by the leader, so as to find the leader to solve the problems in time and try to do the work well.

2, the work is in line with the reality, do a good job of research before work, analyze the key points and difficulties of the work, do a good job of details, know yourself and know yourself, in order to be invincible.

3. Consider the problem in an all-round way, grasp every detail of the work as a whole, and don't brush aside problems you don't know, so as to get to the bottom of the matter and thoroughly understand the problem, so as not to bury hidden dangers for future work.

4, take the initiative to complete the work, for the work arranged by the leader must be completed in time and accurately, for the work not arranged by the leader, we must take the initiative to find a job, only in this way can we reflect our subjective initiative, rather than becoming an executive machine.

In short, during the three months of work, I deeply realized that it is very important to have a harmonious and progressive team. An active and dignified company and leader is the driving force for employees to move forward. Seeing the rapid development of the company, I am deeply proud, and I firmly believe that this is where I realize my goals and reflect the value of my life. Therefore, I will do my work with humility and full enthusiasm.

Summary of property probation period 6

After graduating from college, I came to xx Property Company to do customer service through online recruitment. My main job is to be responsible for the information transmission of an office building owner. Whether there is a problem with the elevator or a power outage on several floors, I will report the situation to me as soon as possible after the personnel of the owner company report it to me. At the end of the three-month probation period, because I have never made any mistakes in my work during this period, I intend to write a written application for employment recently. Before that, I will make a summary of my work.

The first is the work achievements obtained during the probation period. After the three-month probation period, at least now the front desks at all levels of the office building are familiar with me. At least we can recognize each other by their voices. However, of course, my work is far more than that. During this period, the elevator in the office building was repaired once. Due to the recent hot weather, after some owners' reaction, small air-conditioning equipment was installed in the elevator of the office building, so everyone gave us a good evaluation. Another office rental job, through the screening of some promotion companies, successfully sublet some empty floors of office buildings.

Now that we have talked about achievements, we have to mention the shortcomings in our work. Because the subway is being built nearby, sometimes it will affect the property and power failure, which will seriously affect the normal office of the owners. Many people have complained to me, but because these reasons are caused by the outside world, I can't come up with any solution except to appease the owner, who is more reasonable. Generally, they don't put the main responsibility on me, but I still hope to help them with my own ability. If a property customer service can't help the owner solve the problem effectively,

Finally, I want to give some advice to the property management company. One is the takeaway around the office building. Sometimes some employees who deliver food will deliver food to the staff in the office building, but their electric cars will occupy the owner's driveway. Some owners have reflected this problem to me, but the property security guards turned a deaf ear to my message, so I think we should either set up temporary parking spots for this purpose or strengthen management in this respect. In addition, some high-rise corridors are blocked, so it is suggested to clean up the items piled up in the corridors as soon as possible, otherwise some problems will easily occur in the event of an accident.

In order to work better in the future, I think I can specify a work plan and strengthen some things I haven't done well. I think we can record some important opinions in the notebook and choose some opinions that are beneficial to the development of the company. In addition, I can also set up a WeChat group for owners' feedback, which will be much more convenient to work. After all, sometimes some unclear questions on the phone can be expressed in words because of poor signal and other reasons, so I can also guarantee something for myself. After the probation period, I will become a full member. I hope I can become a full member after this summary.