Experience of college students' property practice

Property practice can help college students establish market awareness and correct employment attitude. Only through practice can college students recognize the survival of the fittest and cultivate their sense of competition. The following is my "Experience of College Students' Property Practice", which is for your reference only. Welcome to read it.

Experience of college students' property practice (1) Property management is a comprehensive management that adapts to the modern production mode of comprehensive development of real estate. It is a unified management that is connected with the diversified pattern of property rights produced by the housing reform, and it is a socialized, specialized, enterprise-oriented and operational management that is compatible with the establishment of a market economic system. This kind of property management, which integrates highly unified management, all-round multi-level service and market-oriented operation, and combines business management with service, is actually a service industry.

During the internship, under the enthusiastic guidance of the instructor of the management office, I actively participated in the related work of property management, paid attention to comparing the theoretical knowledge of property management learned from books with the actual work, deepened my understanding of the actual work with theoretical knowledge, verified the learned property management theory with practice, and explored the nature and laws of property management work. The short internship life is both tense and novel, and it has gained a lot.

Property management belongs to the tertiary industry and is a service industry. Property management belongs to the tertiary industry and has its unique nature, that is, it is an industry that integrates management, service and operation, and integrates operation and management into service. Provide high-quality, efficient and thoughtful services for property owners and users, and let the property appreciate. Hengjia property management company thinks what the owners think and is anxious about what the owners are anxious about. Its operation is at a good level, the charging rate is above XX%, and the satisfaction of car owners reaches the upper-middle level. The residential area has beautiful environment, high greening degree and complete facilities. Often carry out various activities to enrich the owner's spare time life, belonging to high-quality residential areas. Its business goal is to create a "safe, warm, fast, convenient and clean" living community for the owners.

The main work of my internship is to receive the owner's visit, declare the fault and handle the complaint. Among them, the main thing to pay attention to is to warmly receive the owners and help them solve practical problems as soon as possible. In view of some problems that do not belong to the scope of property responsibility, this paper makes further analysis and puts forward countermeasures and solutions to greatly reduce the loss of owners' interests. Before the Spring Festival, under the guidance of the leaders, the security risks in the community were cleaned up and solved. It provides a clean environment for community owners to spend a safe and harmonious New Year. At the same time, it also records and sorts out the payment of community owners to protect the interests of each owner, and at the same time, it also pays a return visit to some owners who are maliciously in arrears to deal with problems.

Property management industry is an industry with imperfect legal system, involving a wide range. The professional knowledge of the internship report network is very important for property management personnel. However, the theory of property management is still immature and lacks practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well.

Customer service department is the most direct and frequent department dealing with owners, and the quality of employees represents the image of the enterprise, so we have been constantly training our employees to improve our overall service level. The main contents of our training are:

A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to solve the owner's problems. In this regard, manager Chen specializes in professional training for all employees in the department, which is completely hotel-style service standards to require employees. If the receptionist answers the phone, she must pick it up within three rings. The first sentence is "Hello", Tianyuan Property is at your service at any time. The receptionist must stand up and serve. Whether the company leader or the owner passes by the front desk, they should say hello. This enhances the image of the customer service department, and also enhances the image of the entire property management company to a certain extent, highlighting the service nature of the property management company.

The front desk reception is the service window of the management office. The main duties of the front desk reception are to keep the information channels unblocked, supervise and inspect, and dispatch and coordinate the work of various departments. In the daily service, the front desk should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owner, but also reflect the owner's needs to relevant departments and construction units in time, supervise the maintenance follow-up, pay a return visit to the maintenance completion, and complete the final closed loop. In order to improve the work efficiency, the receptionist is also responsible for the statistical filing of charging data while keeping records of manual communication, which makes all kinds of information more complete, more convenient to find and maintains the integrity of original data.

In addition to etiquette training, professional knowledge training is the main thing. We regularly train our employees in this field. Mainly combined with "Property Management Regulations", "Measures for the Administration of Charges of Property Management Enterprises" and other pollution laws and regulations, learn relevant legal knowledge and solve problems encountered in practice. We also invited the master of the engineering department to explain to us the knowledge about engineering maintenance, such as the owner's application for repair, and we should be able to distinguish the location of the application for repair, the basic treatment methods, what tools the master should bring, and the warranty period of each part of the project. Only by clarifying these problems can we publicize and publicize them to the owners. Let the owners know clearly that property management is not always guaranteed, nor is our company responsible for everything after paying the property management fee. We will discuss, analyze and study some classic cases, and find out how much responsibility the property management company will bear in case of disputes. We need to constantly learn and accumulate experience in our work.

College students' property practice experience (2) I started my property management practice in XX this afternoon. During my internship, I practiced facilities management, affairs management and safety management in turn. During the internship, under the enthusiastic guidance of the instructor of the management office, I actively participated in the related work of property management, paid attention to comparing the theoretical knowledge of property management learned from books with the actual work, deepened my understanding of the actual work with theoretical knowledge, verified the learned property management theory with practice, and explored the nature and laws of property management work. The short internship life is tense, novel and rewarding. Through practice, I have a profound perceptual and rational understanding of property management.

My internship in XX Company belongs to XX Group. At present, the company employs nearly XX people and has property management projects in large and medium-sized cities such as XX. The management area is about XX million square meters, and the management projects include large residential areas, high-rise commercial and residential buildings, shopping malls, apartments, villas, hotels, universities and other properties. XX Garden is one of the property management projects under its jurisdiction. The XX Garden consists of XX towers with a height of XX. The living area is about XX square meters, with XX households and a population of nearly XX. The management office has XX employees, including XX managers.

Looking back on my internship, I was deeply touched and gained a lot. During my internship, I learned more about the property management work of Baiwei Garden Management Office by watching and asking questions, and analyzed the characteristics, methods and operating procedures of the property management work carried out by the management office. At the same time, I have a preliminary understanding of the facility management, transaction management and safety management of the management office.

Strictly control employee recruitment. XX property must be a graduate of property management when recruiting management personnel; To recruit maintenance personnel, they must be all-rounders with relevant technical conditions and hold the "Employment Certificate"; The security personnel recruited must be veterans, and their height, physical fitness, knowledge, personality and psychological quality have all undergone strict examination and selection.

Do a good job in the induction and on-the-job training of employees. XX Property provides pre-job training for new employees, so that employees can understand the basic situation of the community and the work to be carried out, and reduce blindness; With the fierce market competition and the constant updating of knowledge and skills, various professional training opportunities are provided for on-the-job employees. XX Property advocates "Work is learning and work is innovation", and every employee strives to be a "learning and innovative" employee, thus forming a positive competitive atmosphere among employees. So as to improve the personal quality of employees, improve the management service level and management efficiency of the management office and establish a good corporate image.

Starting from reality, the management office operates in strict accordance with the lS09000 quality system, and has formulated strict rules and regulations, post regulations, work standards and assessment standards. According to the post responsibilities of employees, the management office formulates a comprehensive 360-degree assessment method for superiors, peers and subordinates; The establishment of quantitative assessment standards, combining qualitative and quantitative assessment, enhances the operability of assessment and reduces the influence of human factors in the assessment process; Establish and improve the assessment mechanism, implement the last elimination system, avoid the phenomenon of going through the motions of assessment, enhance the sense of crisis and urgency of employees through the establishment of the assessment mechanism, and urge employees to continuously improve their own quality.

During my internship, I saw a set of "one-stop property management information system" property management service software designed and developed by XX property cooperation. The software includes three systems: one-stop customer service, one-stop short message management and one-stop digital community. It is a short message system that uses network, e-commerce and scientific and technological means to improve the level of property management and service quality, and effectively develop, integrate and utilize customer resources. The management office fully advocates the characteristic management services of "one-stop service" and "best safety". So as to achieve efficient management operation, solve the rush of owners, create ubiquitous and meticulous services, improve service efficiency, enhance the satisfaction of owners, improve the level and quality of property management services, and ultimately enhance the company's core competitiveness in the fierce market competition.

In the management of the relationship between XX property and owners, I learned in my internship that in XX, the "customer interaction year" is mainly carried out. The XX Club, a new life service center and a customer service hotline were set up to carry out daily community activities and theme activities according to the different ages, hobbies and levels of the owners living in the community. For example, in March, we launched a volunteer service activity to learn from Lei Feng. Children's Day, playing games with kindergarten; 10, organize community owners to watch open-air movies; 1February, Santa Claus distributed Christmas presents at Christmas ... Through various colorful interactive activities, the communication between the company and the owners, owners and owners was strengthened, and an interactive customer relationship was created, creating a strong community atmosphere and a good living environment.

For equipment management, I saw in my internship that the management office focused on establishing and improving the equipment management system; Establish equipment cards for various equipment; Do a good job in daily inspection and patrol of equipment, conduct regular inspection, maintenance, repair and cleaning, make records carefully, and solve problems in time when found. For example, pools and water tanks are cleaned and disinfected once every six months, and the water quality is tested to ensure that the water quality meets the national standards; The generator is debugged once a month; The fire pump is started once a month to ensure that it can be used normally in case of fire danger.

The security management of the management office is equipped with lobby post, patrol post, monitoring post and command post, which are closely related to each other and provide 24-hour security for the community. Establish and improve various public security management rules and regulations; Train newly recruited security guards in basic knowledge and operational skills before taking up their posts, increase the training of on-the-job security guards, pay attention to the training of post image, courtesy and emergency handling ability, and enhance the sense of responsibility and comprehensive quality of security guards; Strengthen the service consciousness and establish the service responsibility of "friendliness and dignity * * *, service and guards coexist". Security personnel not only do a good job in public security management, but also provide various services for the owners, forming a beautiful landscape of the management office.

The short internship passed quickly. Looking back on the internship life, there are both joy and some regrets during the internship. Through practice, I have deepened my understanding of property management knowledge, enriched my knowledge of property management, and made me have a profound perceptual and rational understanding of property management. At the same time, due to the short time, I feel a little sorry. The understanding of some work of property management only stays on the surface, just watching others do it and listening to them talk about how to do it, failing to personally feel and deal with some work, so failing to understand its essence.

Through internship, I found that XX Property is rich in management experience, talent reserve and basic management. It is a rising star in the property management industry and has a very broad development prospect. However, in XX, the brand of XX property is not very loud. If XX Property digs for news, it will expand its popularity through the media. Then, it will occupy a larger market in the new regulatory adjustment period of the property management industry, so that more residents can enjoy its high-quality and satisfactory services.

Through practice, I realize that to do a good job in property management, we should not only pay attention to the study of theoretical knowledge of property management, but more importantly, we should closely combine practice with theory. As a low-profit service industry, property management provides intangible services. Property management is an all-round and multifunctional management, and it is also an ordinary, trivial and hard service work. Therefore, in the actual property management work, we should always keep in mind that there is no trivial matter in property management, take the owner's needs as the center, establish the service tenet of "thinking what the owner thinks, being anxious about what the owner needs, and doing what the owner needs", keep learning and innovating, keep pace with the times, provide a clean, beautiful, safe, warm and comfortable living environment for the owner, and create a new milestone in property management for building a well-off society in an all-round way.

College students' practical experience in property management (3) At present, most parking lots in XX belong to charge management. The director of the management office arranged for me to be a parking lot manager, responsible for vehicle access management and parking lot inspection. First of all, I learned about the system of parking lot management of the management company, such as the job responsibilities of parking lot administrators, parking lot management regulations, charging standards and so on. Understand the basic situation of the parking lot from the security supervisor, and be familiar with the parking lot signs such as vehicle import and export, height limit, speed limit, no parking sign, direction indication, parking line and no parking line. There are XX parking spaces in the parking lot of XX Building, which are divided into above-ground and underground parking spaces. After getting familiar with the vehicle management system of parking facilities and management office, I began to participate in the practical work of vehicle management. As a parking attendant, his gfd represents the service image of the management company, so dressing the should be civilized and standardized. When the vehicle enters the parking lot, I smile at every customer, salute the customer, and register the basic information of the vehicle, such as appearance, model, license plate number, entry time, damage, etc. If the vehicle is damaged, I should inform the customer and give the vehicle pass to the customer in a friendly way.

When the vehicle leaves the vehicle, check whether the user of the vehicle is consistent with the vehicle (if not, ask about the situation, get in touch with the owner, and let it go after obtaining the owner's consent), and then check the departure time. When the vehicle arrives, it shall be charged according to the unified charging standard of the Price Bureau, and a charging bill shall be issued to recover the vehicle pass. When checking the parking lot, it is necessary to maintain the order of vehicles entering and leaving and the facilities and equipment in good condition, direct the vehicles entering the parking lot to park neatly within the designated parking space line, and inform the owner to close the doors and windows.

I carry out uninterrupted inspection of the parking lot according to the company's specifications, check whether the vehicle is properly parked, whether there is any damage or missing parts, and contact the owner and register immediately if the doors and windows of the vehicle are not closed or damaged. During the internship, such a thing happened: the door of a vehicle was scratched, and the owner thought it was damaged in this parking lot and asked the management office for compensation. I didn't know what to do at that time, so I reported it to the security supervisor. The safety supervisor immediately came to understand the situation and found that the parking space was narrow and the parking space next to it was empty. Judging from the scraping situation, it is very likely that the vehicle next to it scraped the door of the vehicle when it drove out. The safety supervisor checked the vehicle entry and exit registration form and the parking lot video, and found that the car next to it was indeed scratched when it was driven out, and the owner was the owner upstairs. The security supervisor immediately contacted the owner, but at first the owner refused to admit it. The security supervisor patiently explained and distributed the registration and video materials of vehicles entering and leaving the parking lot. After coordination, the owner agreed to repair the damaged vehicle and bear the expenses. In this case, I feel that the inspection work has not been done well, and it has not been found and handled in time, which has caused complaints from the owners. If there is no parking lot video as evidence, it will bring great difficulty to solve the problem.

Therefore, vehicle registration, irregular inspection and technical defense measures are indispensable means of parking lot management. However, in the process of vehicle parking, people are often injured or even lost, and similar cases often appear in recent reports. I think there should be a clear responsibility process. If the management work is not done in place, the management company should bear certain responsibilities, but the property management company is not an insurance company after all. The parking lot management service it provides is only the order maintenance service of the parking lot, and the management fee charged is parking space rent, not vehicle storage and insurance fees. So I think that in the case of stolen vehicles, of course, this situation should also be analyzed in detail, provided that the property management company provides its promised management services.

Subsequently, I was assigned to engage in greening maintenance management. XX building is a high-rise office building with a small green area, but the greening and maintenance work is still an indispensable part of management. During the internship, I was mainly responsible for checking and recording the daily greening and maintenance work. I check the greening maintenance work according to the contents, requirements and standards of greening management.

First of all, I checked all the flowers and trees according to the standard to see if they are in good condition, whether there are pests and diseases and whether they are pruned. Secondly, I checked the cleaning situation of greening, mainly to see whether there are dead leaves, stones, weeds, paper scraps, cigarette butts and flowers in the green space, whether the trimmed branches and leaves are removed at any time, and whether the green space signs are clean and tidy. Third: water. I check the watering situation of the greening maintenance personnel every day, and notice that the greening maintenance personnel are watering in the morning and evening, which is very drenched. Fourthly, during the inspection, I found that Green Chemical Company weeded and loosened the soil once a week and made the soil at the root of the tree into pots. It is understood that this is to facilitate greening maintenance personnel to water and irrigate trees.

In the internship program, I also learned that in addition to the above daily work, greening maintenance personnel should also fertilize regularly: fertilize various plants in spring and autumn, and other seasons depend on the situation. The choice of fertilizer is mainly organic fertilizer, and chemical fertilizer is applied as little as possible; Flowers and shrubs, hedges, turf, modeling trees and shrubs in the green space should be trimmed once a month. When it is found that it is not in harmony with the overall shape, it must be trimmed, and other kinds of plants are mainly trimmed in winter; Spray it regularly twice a month in spring and autumn, and spray it immediately when pests are found; Replanting is mainly in spring, and the green space is required to be kept without loess exposure; When the seedlings are crowded, they can be transplanted and replaced with trees that are not suitable for the environment; Before entering the windy season, we must support the newly planted trees and shrubs with a certain height and a large crown. These are the basic tasks in greening and conservation.

During the inspection tour, I handed over the general problems (such as the untimely weed removal and the discovery of pests). ) to take immediate measures to solve the greening maintenance personnel, and register the inspection results and treatment. From this, I not only learned a lot of basic knowledge and operation of greening maintenance, but also had a certain understanding and mastery of the habits of greening plants and the use of greening tools in buildings.

Through the practice of property management and the contact with specific operations, I learned more about property management. In the practice of parking lot management, I noticed that it is necessary to establish a perfect management system to standardize employee behavior (gfd) and improve service quality; Daily patrol work and perfect facilities and equipment can ensure the safety of vehicles. Greening can create a good living environment, so greening maintenance personnel are required to be familiar with plant characteristics, correct maintenance methods in different environments and how to operate various tools. Property management is a new discipline and industry, which is comprehensive, technical and professional, involving a wide range of knowledge. It is not enough to learn theory from books. Property management is specific and complicated, which requires patience. In practical application and operation, there are still many places that need to be explored and improved. I feel that this internship time is very short, and I haven't been able to have more and more comprehensive contact with property management. In the future, I need to accumulate experience, learn new knowledge and be a qualified property manager. With the continuous development of property management, I think it is more important to integrate theory with practice in the future study of property management. In the process of theoretical study, we can set up more specific work internships, and we can study and discuss this special internship and brainstorm. Through the analysis of various cases of property management, the current advanced knowledge of property management and practical methods to solve problems are passed on to students.

College students' practical experience in property management (4) As a property customer service specialist, my job responsibilities are mainly to use the theoretical knowledge I have learned to guide my practical work, try my best to handle and coordinate the relationship between enterprises and owners; Do every job dutifully, always maintain a good mental state, adhere to the concept of service first and management second, win the trust of the owners and maintain the good image of the company.

In the past few months, I have summed up some work experience: first, we should do ideological work well to calm down the complainant or disputant; analyze and investigate the causes of the problem; If the problem involves the relevant laws and regulations of property management, we should combine the relevant laws and regulations of property management, and then formulate a scientific solution according to the actual situation; Finally, of course, the implementation of specific methods. Summarize the experience of each treatment after the work, and lay a foundation for dealing with similar problems in the future. Paying a return visit to handle complaints and disputes can make our work affirmed by the owners, and at the same time, it can also shrink our relationship with the owners and facilitate the future property management work. On this basis, through the guidance and help of managers and colleagues, establishing a work step can make the work as much as possible. Defining the owner is not always right, but it is always the most important; Fully meet the needs of the owners and take this as the starting point and destination of the work. Give priority to prevention, make full preparations to meet the requirements, and actively prevent all possible problems. When dealing with a problem, we should get it right the first time, instead of using the working process as a testing ground. Strengthen training, supplement my professional knowledge, and make my work as well as possible. Regularly and timely correct the problems existing in the service (especially the owner's complaints) and put forward corresponding preventive measures to the manager in time. Focus on customer satisfaction, improve the "first responsible person" system, speed up information exchange, and highlight the idea of total quality management. Standardized operation: further improve operation standards, improve work efficiency, rationally use management software and simplify work difficulty.

No property complaint is actually the wish of every property enterprise, our property company and mine. But no real property enterprise can do this, because the owner's psychology and behavior are uncertain. The company and our employees can only improve service quality and customer satisfaction through efforts, but can't determine customer satisfaction. Not complaining is the goal pursued by every property company, which requires the property company to serve the owners completely, and the owners are God. This sentence must always be kept in mind. Only in this way can we better serve the owners. In the actual property management work, we should always keep in mind that there is no trivial matter in property management and take the owner's needs as the center. In the process of internship, I learned about hard work and happiness. Through practice, I realize that to do a good job in property management, we should not only pay attention to the study of theoretical knowledge of property management, but more importantly, we should closely combine practice with theory. In school, we can only learn theoretical knowledge, but only when we really practice can we know that theoretical knowledge is only a guiding light, and we still have to go our own way. Internship has increased my knowledge and talent. I found that the knowledge I learned in school was not enough, and the study of some courses was far from enough. There is still a lot to learn. If I find any shortcomings, I will take the initiative to make up for them, and I will learn by doing, which will benefit a lot.

During my internship, I not only learned professional knowledge, but also learned how to communicate with people, colleagues and leaders. Growing up in school, I always have little contact with society, and there are always many places that are out of place and do not adapt to this way of getting along. During my life in XX Company, I understood the ways and means of living in society and interacting with people. This experience has a great influence on me. I know that I still have many shortcomings and deficiencies in my work and study, which will make me walk on this road with a modest and enterprising attitude.

In this internship, I not only learned a lot about property service management, but also met many friends and teachers. We communicate with each other and promote each other. Because I know that only by deeply contacting them can I better understand the essence, experience and methods of the works. It is also because of their help that I can quickly integrate into my work. In the future, I need to accumulate experience, learn new knowledge and become an excellent property manager.