How to write the year-end message of the annual meeting of property industry bosses? There must be a review and prospect, thank you!

The year of xxxx is a year in which the Property Department of xxxx Park comprehensively establishes a standardized property management system, strives to improve the quality of property services, builds a harmonious and civilized science park, and builds a united, efficient and innovative project team. In view of this, under the guidance of the company's policy of "improving the quality of property service and establishing a new mode of embedded property management service", xxxx Project Department has established the annual work focus of the project department, that is, the whole process of implementation around the promotion of the standardized management system of the project department, and constantly revised, improved and perfected it. Pursue the continuous improvement of management services and continuously improve customer satisfaction.

With the care and support of company leaders, the project team of xxxx Property Department has made outstanding achievements in the methods and measures, progress, quality control and work performance of project vision implementation through the active efforts of team members for one year. Details are as follows:

1. Strengthen the construction of standardized property management system, build a mature and efficient property management team, and improve the quality of property management services.

1. 1 Implement standardized process management to ensure that all management processes are covered.

Taking "no complaints from the owner, no defects in service, no blind spots in management and no hidden dangers in the project" as the working standard, various management service processes, management systems and work instructions have been formulated and improved. Establish supervision and management institutions and implement post responsibility system. An effective management system covering all management links has been established.

1.2 cross-training and assessment according to the actual situation of the project.

Combined with the management practice of the project department, in view of the characteristics of many new employees and young employees, in order to ensure the quality of management services and strive to achieve the professional and comprehensive level of employees' business, the property department formulated a detailed training and assessment plan at the beginning of the year, which made employees' property knowledge professional and comprehensive through cross-training and assessment of engineering, customer service, safety and environmental protection knowledge. At the same time, a set of training courseware was compiled, including "Security Personnel Should Know and Meet" and "Customer Service Personnel Should Know and Meet".

1.3 Pay attention to publicity and guidance, and win the understanding and support of the owner.

Set up a publicity team of the project department and take the initiative to go to the park through publicity columns, emails and other forms.

The owner publicizes the work of the company and xxxx Property Department; Promote the work of the property department and the service of the company.

Ideas; Ensure smooth communication channels and adhere to the correct direction of public opinion; Laws and regulations and publicity of government departments

Management guidance information; And timely provide the owner with safety knowledge, health knowledge, weather forecast, rental information,

Common sense of life, etc. It won the owners' understanding and support for property management, and guided the park owners to actively participate in the park construction.

1.4 Develop intimate butler service and establish embedded butler mode.

The "Intimate Butler Group" was set up, and the image became the management mode that the project manager focused on follow-up, the department manager was responsible for the division of labor, and the customer service staff followed up. Better provide intimate service for the owners, analyze and summarize work experience according to the charging situation every week, and coordinate and handle customer needs in time. It not only improved the service quality, but also successfully solved the problem of difficult charging. It has achieved a leap from the monthly fee of * * million yuan before the establishment of "Intimate Butler Group" to * * million yuan after the establishment of the group, and basically completed the company's charging indicators.

1.5 advocate the concept of green environmental protection and promote waste sorting.

At the beginning of this year, according to the requirements of * * City and shangdi street Office, xxxx Property Department set up a leading group for garbage classification, formulated the garbage classification management system and process, improved the garbage classification facilities, and arranged special personnel to be responsible for the detailed and systematic publicity, training, supervision and implementation. The management goal of reducing and harmless domestic waste in the park has been realized. The garbage sorting work finally reached the requirements of the Municipal Urban Management Committee with high quality and was well received by the leaders of the city and district. Due to the excellent garbage sorting work, the Municipal Urban Management Committee plans to list our park as an "excellent garbage sorting unit".

1.6 Improve the file management system and save the original and complete data.

Archives management is an important work in property management, which records the real face of property, owners and management process. Set up a special person to track, collect, sort out and update, establish a complete file management system and database, keep the data constantly updated, and ensure the integrity and reliability of files. It meets the requirements of safe, convenient, fast, detailed, true and complete file management.

1.7 tracking, supervision, management and guidance to create a natural, harmonious and beautiful environment.

Supervise, manage and guide the greening and planting work in the park, implement the reasonable collocation of greening and planting in the park, adjust in time, prevent and control pests and diseases regularly, highlight the characteristics, and achieve natural, harmonious and beautiful effects. The daily real-time patrol management was realized, and the spread of Hyphantria cunea in the park was successfully suppressed.

1.8 standardizes the cleaning service process to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in the park, formulate a standardized operation supervision process, implement a system of division of responsibilities and regular assessment, effectively mobilize their enthusiasm, promote internal harmonious competition and improve the environmental quality of the park.

1.9 actively assist the owner and win the trust and appreciation of the owner.

In view of some special needs of the owners, the property management department carefully coordinated and offered support. Assist the owner to successfully receive NPC deputies' delegations twice, the delegation of the State Propaganda Minister once, the district leaders to visit and investigate * * times, and the famous enterprise summit * * times, coordinate and handle the conflicts adjacent to the owner for more than ten times, assist the owner to renovate the internal facilities for more than ten times, and actively coordinate and guarantee the delayed refrigeration work. Modest and diligent, the property department's down-to-earth and responsible work has been appreciated and thanked by the owners many times.

1. 10 organize the cultural platform of the park and build a harmonious and civilized park.

At the beginning of xxxx, xxxx Property Department designated this year as "xxxx Culture Year". On the day of xxxx 65438+ 10/0, xxxx property management department cooperated with the owners of the park and successfully held the "xxxx night" Spring Festival Friendship Association, which deepened the affection between the property management department and the owners. The majority of owners spoke highly of this, which not only enriched the cultural life of the park, but also enhanced the property image. On the occasion of saying goodbye to the old year and welcoming the new year, the majority of owners are full of hope and actively participate in the ***xxxx Cultural Month. At present, more than 50 works of calligraphy, painting, prose, poetry, photography and creative pasting have been received, and many people have signed up for the New Year's ball. A good cultural atmosphere is conducive to resolving contradictions, establishing friendship, unity and cooperation between property management departments and owners, and achieving a win-win situation. At present, our property management department is actively preparing for the * * Spring Festival Dance.

1. 1 1 Pay attention to fire control and safety work to ensure the safety of the owner's life and property.

Fire protection is the biggest "enemy" of property safety management. In case of fire, the owner's personal and property will be seriously threatened. To this end, we set up a voluntary fire control organization in the park with the security department as the center and the project manager as the team leader, implemented strict fire control supervision and management, decomposed fire control responsibilities into households and popularized fire control knowledge. The fire drill in xxxx Park was held on * * on * * of xxxx, which improved the fire safety awareness and knowledge of self-help and mutual rescue of property department employees and owners.

In order to ensure the safety of the park owners, xxxx Security Department strictly trains the security team, implements the "six prevention" measures, and implements group defense, group inspection and group treatment to ensure foolproof. Focus on special areas, such as the tight security of high-risk areas of bicycle yards, successfully catch thieves and save direct economic losses for the owners, which is well received by the owners. Because of the excellent safety management of xxxx Park, it was rated as "advanced unit for comprehensive management of social security" by Haidian District.

Finding money is a traditional virtue of the Chinese nation. Xxxx Property Department promotes this virtue in xxxx through ideological and moral education for employees. This year, * * * found all kinds of bank cards and certificates, and there have also been many incidents in which money was found. It is worth mentioning that * * financial personnel accidentally lost the company's tax registration certificate, checks and other important bills, which were picked up by the staff of the property department. Knowing the importance of the project, the leaders of the property department immediately sent the responsible persons of finance and customer service to contact the responsible persons of the company. The person in charge of the company is anxious because of the loss of goods, holding financial bills that may cause great economic losses. The person in charge of the company is full of gratitude and appreciation.

1. 12 pay attention to the owner's feelings and actively coordinate and improve.

As * * Park belongs to a newly-built park, many enterprises moved in, which led to the breeding of cockroaches * * *, and the owners were deeply troubled. According to special circumstances, the property department arranged a three-dimensional centralized disinfection as planned and achieved good results.

Due to the imperfect logo of the park, it has caused inconvenience to the owners and visiting guests. Our property department actively coordinated and improved flexibly, and gradually installed some necessary signs, which were welcomed by the owners.

2. Improve supporting equipment and facilities to ensure safe and stable operation and create a comfortable office environment.

2. 1** case (written by myself).

2.2, * * case (written by myself) This brings some difficulties to the seasonal maintenance work. In order to avoid affecting the normal heating of the park, engineers were organized to work overtime at the expense of Saturday and Sunday breaks under the circumstances of heavy tasks, short time and heavy workload, and the normal heating of the park was successfully completed on 1 15.

2.3** The case (written by myself) basically ensures the normal operation of reclaimed water equipment and solves the contradiction between the owner and the property.

2.4 The environment of the computer room has been improved. The computer room has been designed and painted as a whole, which makes the partition of the computer room clearer, the environment cleaner and the management more standardized.

2.5 In view of the problems such as too much equipment, too much shared energy and the difficulty for owners to pay fees in the park, the project department took the park as its home, studied and formulated a full set of energy-saving schemes, and adopted a number of energy-saving improvement measures in the public areas and underground parking lots in the building to continuously tap the energy-saving potential. For example, do a good job of turning on and off the hall lights, the security personnel on duty will turn them on according to the specified time, and the project personnel will check and turn them off at any time to effectively control energy waste.