Which department can I complain about elevator problems?

In recent years, elevator accidents have occurred frequently. Then, which department can complain about elevator problems? When does the elevator problem constitute an accident? I believe everyone has questions about this. So, let's popularize it for everyone today, and then sort out the detailed relevant legal knowledge for everyone. Take a look with questions, hoping to help you.

1. Which department can I complain about elevator problems?

According to the Property Management Regulations, residential property companies have the right to choose qualified elevator maintenance companies that meet the national regulations to engage in daily elevator maintenance.

But the residential property company is also employed by the owners. Therefore, in the choice of elevator maintenance company, on the one hand, we should consider the requirements of the owner's service, on the other hand, we should consider the cost of hiring elevator maintenance company from the perspective of our own operation. And there are irreconcilable contradictions in these two aspects.

Generally, elevators are maintained by professional elevator maintenance companies. The property has the obligation to notify the maintenance personnel for timely maintenance. If the property can't restore the normal operation of the elevator for a long time, causing inconvenience to the owners, you can tell them first, and then you can find two departments to solve it:

(1) Complaining to the property department of the housing management department;

(2) For elevator quality problems, complain to the Technical Supervision Bureau or call the hotline 12365 immediately to report the complaints.

Residential property occupies public green space to build parking spaces. How to defend rights and complain to what department?

According to the relevant provisions of the Civil Code:

(a) residential property companies need * * * green parking spaces, before construction, it shall be reported to the relevant landscaping departments and real estate companies for approval. Without approval, public * * * green facilities shall not be changed without authorization;

(2) Before decoration, all owners shall be informed, and construction can be carried out in accordance with relevant regulations or schemes only after more than two-thirds of the owners agree and sign.

Moreover, the renovated property must be open to all owners free of charge. If the charging system is adopted, the parking fee belongs to all owners, and the property management company can collect and remit it. All expenses should be returned to each owner equally, or the corresponding property fees of each owner should be deducted. Among them, the property company can agree with the owners' committee to extract a certain parking space management fee.

Second, the purchase of elevator room should pay attention to the problem

(1) fire power supply

The stairwell, fire elevator room and its antechamber, shared antechamber and refuge floor (room) should be provided with emergency lighting and evacuation indication signs, and the battery can be used as standby power supply, and the continuous power supply time should not be less than 20 minutes; The continuous power supply time of high-rise buildings with a height exceeding 100m should not be less than 30min.

(B) Density landscape

Density is the key to the quality of high-rise buildings. The lower the density, the higher the quality of life. In the case of low density, we should pay attention to the landscape, especially when choosing the top floor or higher floor, we should not only pay special attention to the landscape, but also consider the future planning of the surrounding areas. If several tall buildings are built in front of the window with good scenery now, the landscape will be blocked.

(3) elevator quality

When buying a house, we must pay attention to choosing an enterprise with reliable elevator quality, ask the property maintenance personnel how to rescue when there is a fault, and sign a letter of responsibility with the developer to stipulate how to compensate for the elevator accident. Residential floors above 12 and below 18 shall have at least two elevators, one of which must have the function of fire elevator; If the functional floor of a pure residential building is between 19 and 33, and the total number of service households is between 150 and 270, there should be no less than 3 elevators, one of which must have the function of a fire elevator.

(4) Property management

Whether there is a guard room on duty at the bottom of the building, whether the monitoring security measures are in place, whether there is security patrol in the building, and evacuation safety in case of emergency can not be ignored.

(5) Hydropower situation

Generally, elevator rooms are equipped with water tanks on the top floor, so that water can be pumped to the top floor and then supplied downwards, so that high-rise residents will not be cut off because of insufficient pressure. In addition, the configuration of emergency generator set is also very important to ensure that the elevator can run temporarily when the city is blacked out.

(vi) Parking spaces

Because high-rise buildings are mostly located in cities, even now car-free residents should plan ahead when buying, because parking spaces are likely to be more expensive than house prices in the future.

(VII) Huxing Mode

Most elevator rooms are frame structures, with two or more households symmetrically arranged on the first floor, so there will be rooms facing south and north, and some even have small rooms with east-west windows. In addition, some indoor partitions are cast-in-place concrete, which cannot be opened and it is not easy to change the apartment type.

3. Under what circumstances does the elevator problem constitute an accident?

The Regulations on Safety Supervision of Special Equipment clearly stipulates that it is a general accident for an elevator car to be manned for more than 2 hours. Causing casualties or property losses, according to different degrees, it is divided into major accidents, major accidents and particularly major accidents. In reality, there are many times when the elevator suddenly gets stuck and stops running. In this case, if there are no casualties and the time is not long, everyone will generally complain a few words and then leave. Sometimes the elevator causes slight physical harm to people, and few people are willing to spend time and energy to discuss it.