The role of residential property service standards

It is beneficial for owners to discover the core value of property management.

The core value of property management is to maintain and increase the value of property through daily management services. For a long time, due to the lack of publicity and guidance, the owners' understanding of property services only stays in the work of environmental cleaning and order maintenance, ignoring the safety management of housing use. In terms of structure and content, the standard strengthens the maintenance and management of the parts and facilities of the property, including the daily operation and maintenance of building structures, building components, air conditioning systems, secondary water supply equipment, drainage systems, lighting electrical equipment, safety protection systems, elevators, waterscapes and fire-fighting facilities, accounting for more than 50% of the total content of the standard. The standard requires each property project to be equipped with a building safety administrator. Above the third-class standard, the owners are also required to inspect the facilities and equipment houses every year, so that the majority of property service enterprises and owners can correctly understand property management, establish a sense of responsibility and ensure the safety of houses.

Conducive to the realization of quantitative assessment of property services.

Property service itself has the characteristics of intangibility and immediacy, so it is difficult to evaluate it quantitatively. The Standard refines the property service, quantitatively describes the service frequency, depth and results, and sets quantitative maintenance and inspection requirements for almost every service content, which changes the status quo that the quality of property service cannot be traced back and the price is difficult to evaluate, and can be used as a basis for evaluating the quality of property service and calculating property fees. It provides a solution to the dispute between the owner and the property service enterprise about the quality and price of property service.

It is conducive to building a property service market environment with consistent quality and price.

The standard is divided into five grades, which meet the needs of different levels of property services and constitute a property service standard system. Before selling the house, or before all the owners determine the property management mode, the construction unit can choose the corresponding property service standard according to the actual situation of the residential property project and the needs of the owners, and entrust a third-party evaluation and supervision institution to calculate the service price with reference to the property service cost information released by Beijing Federation of Things every quarter, laying a foundation for gradually establishing a property service market mechanism with consistent quality and price.