10 summary of internship for property managers

1. Work summary of property manager during probation period

Looking back on my work in the past six months, with the support and help of the company leaders and colleagues, I have been strict with myself and completed my work well according to the company's requirements. Through the study and work in the past six months, the working style has made a new breakthrough and changed greatly. The work in the past six months is summarized as follows: 1. Daily work of customer service department.

Customer service is a brand-new field of work for me. As a worker dealing with customer relations, I clearly realize that the work of customer service department is the hub of the whole company, which connects the connecting link between the preceding and the following, communicates inside and outside, coordinates the left and right, and contacts the four parties, and is the center to promote all work towards the established goals.

There are many things to do, such as document processing, file management, document approval, accepting customer complaints, checking out and handing over the house. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

1, timely understand the situation of houses to be delivered, and provide basis for leaders to make decisions. As a well-known enterprise in the real estate development industry, housing delivery is the top priority. The company set up a housing delivery working group. As a member of the team, I made use of all favorable resources, took effective measures, actively communicated with relevant personnel at the case site and the construction site, and timely fed back the housing information, work progress and problems I learned to the leaders and the general manager's office, so that the company leaders could grasp the progress of the housing delivery work in the shortest time, and further arranged the delivery work on this basis.

2, straighten out the relationship, create a department workflow. At the beginning of the establishment of the department, almost all work was started from scratch. Over the past six months, the department has achieved the goal of familiarity and harmonious interpersonal relationship, and has made positive preparations for future coordination and exerting the ability of various departments to solve work problems.

3. Do a good job in the company's writing, and draft documents and reports. Earnestly do a good job in sending, receiving, registering and handing over relevant documents of this department; Department documents, approval forms, agreements, etc. shall be filed, data shall be filed, and customer data shall be managed.

4. Accept customer complaints and timely coordinate with relevant departments to properly handle them, and actively respond to the call of the five spirits of group employees. Give full play to the advantages of your own department. 1. Anxiety in work attitude, high sensitivity to customers, taking customers' affairs as their own business, high responsibility and high sensitivity. Second, the ability of resource integration and promotion is strong, which can promote the resources of the whole company to tilt towards customers and solve customer problems. Predict the owner's behavior and demand, fully consider the cost and marketing, and conduct appropriate guidance and control. Limit their unreasonable expectations and improve customer satisfaction.

Second, strengthen self-study and improve professional level.

Because I feel that my burden is very heavy, and my knowledge, ability, experience and position are far from each other, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I think I have made some progress in the past six months. Through continuous study and accumulation, I have gained work experience in this department and can calmly deal with various problems in daily work. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, can treat all the tasks with a correct attitude, love my job, and strive to implement it in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Three. Existing problems and future efforts

Over the past six months, I have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and shortcomings, mainly in the following aspects: First, I have been groping while doing a lot of work, so that I can't work with ease, and my work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated.

In the future work, I am determined to seriously improve my business and work level and make my due contribution to the leap-forward development of the company's economy. I think I should try my best to do it: first, strengthen my study and broaden my knowledge. Study hard on real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader; Improve their own business level. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.

2. Summary of property manager's probation work

Time flies, and in a blink of an eye, I have been working in Jiuda Property for more than a week. I vaguely remember the first day of work, a little excited and a little nervous, but it was quickly melted by the harmonious and cheerful atmosphere in our office, and the whole person relaxed.

I am lucky to meet our colleagues and leaders, and let me get in touch with the knowledge of property management bit by bit from a layman who can't find the door. I want to thank them for providing me with those materials, which contain many very detailed parts. They know me like the back of their hand. Let property management enter this door. At the same time, our master of engineering is also very patient with me to get familiar with the environment and the specific location of some specific matters involved in my work. Of course, our supervisor and director Zhang are also very concerned about my situation. Although the director is always busy at work, he often asks my colleagues in our office about my work, whether there is anything I don't understand and so on. Director Zhang usually contacts more leaders. However, it always gives people a very easy-going and friendly feeling. The training I usually receive really helps me a lot, which helps me to integrate into my work more quickly and find the method and order of learning these complicated materials.

Finally, I want to thank all my colleagues in our office for their enthusiasm and concern. I will try my best to turn myself into a dry sponge and absorb all their efforts and encouragement. I hope I can master the workflow and property management more skillfully, and one day I can pay what I have learned for them, which can help them reduce some workload.

3. Summary of property manager's probation work

It's been more than two months since I arrived at the customer service department of xx Property in an instant, and the details of my work here are vividly in my mind. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself! In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. Xx gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me, a careless person, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our employees in xx to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!

Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!

The above is what I learned during xx. I can't just go out to work and study, but also need to create value for the company. Although I came to xx Service Center on May 20xx 14, in order to further improve my quality and professional level, I voluntarily put forward the following points:

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, ring within 3 rings, pick up the phone and report clearly: "Hello, this is xx Property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "

3. Call the owner. When answering the phone, take the initiative to greet the other party, "Hello, this is xx Property", use honorifics, confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.

4. Summary of property manager's probation work

First of all, thank the company leaders for trusting me and giving me a platform to fully show myself and realize my self-worth. 20xx joined the company in June, and it has been more than three months. In three months, I gained new experience, which made up for the post cognition, nature, business skills and ideological improvement of the director of xx Youth Management Office, and also challenged my career. Property services involve all aspects, especially dealing with customers. As an "owner", you should have integrity, professional conscience and morality. Property service is the experimental field of people with lofty ideals and the thought of * * *. It is an ideal career for service industry practitioners. They work day and night regardless of nature. People run home in the rainy and snowy days of holidays, but they have to stick to their posts.

During my three-month tenure, I have done the following:

1, in accordance with the system, set an example, lead a group of people to do a good job, and implement various goals in a planned and step-by-step manner;

2. Train the team to improve their skills, establish trust and mutual trust among employees, and gradually become an efficient team with unity, communication, cooperation and trust;

3. Completed the owner's symposium, Mid-Autumn Festival friendship, Teacher's Day and Double Ninth Festival to visit the owner's home and send flowers. So as to establish mutual trust between the owner and the management office and improve the relationship between them to a certain extent;

4. Pay attention to the construction of customer service team, adhere to the principle of charging items, and basically complete the economic indicators set by the company; Property service charges, parking fees and diversified business charges are being carried out in an orderly manner.

In the future, I will continue to learn and improve my professional level, knowledge, skills and management level, abide by good professional ethics, ensure everything is implemented, and achieve good economic benefits; In practice, we should be careful, patient and sincere in treating the owners or colleagues, and strive for the satisfaction of the owners and colleagues. Finally, I will make unremitting efforts and struggle to realize my life value. Better serve the company, the owners and the employees.

5. Summary of property manager's probation work

After the customer service during the probation period, I'm also going to become a full-time employee of our property management company. I am both excited and nervous. I also know that I have to continue to work hard and do my work better. I also did a good job in customer service during the probation period, which was affirmed. The following is a summary. I have never been exposed to this industry before. Although I have done customer service, I am a sales customer service and take the initiative to contact customers. However, property customer service is not like this. It's about answering customers' calls and helping them solve problems. Our customers are also our owners. At work, I also do my duty, communicate well, ease the owner's mood, help them deal with problems and communicate with other colleagues in the company. Sometimes it is time to do a good job of supervision. Of course, I also know that there are some things that need to be handled well. In addition to the attitude of service, we must be familiar with this matter before we can do it well. For example, how long the maintenance will take and what kind of difficulties we may encounter are actually what our customer service needs to know, not only the feedback to the owner, but also a clear understanding of one thing and how to solve it.

I am also actively studying, familiar with the knowledge in property work, and trying to learn more from my colleagues. I will ask my colleagues about the problems encountered by the owners. I don't understand. It will be much easier to deal with them after I get to know them. As a customer service, I also know that service attitude is necessary, so even if the owner is emotional, I will make sure that I am not affected, but do my best according to the requirements. After work, I will look back on my day's work. I don't think it is good enough, I need to improve it, and there is anything I don't understand. I will also look for information to understand clearly. I haven't made much progress every time, but after these months, my customer service work has been done well, and the owner has given me a lot of affirmation, handled things well and calmed the owner's mood.

After the trial, let me become a full member, which is also an affirmation of my work. I will continue to do well, at the same time, I will continue to improve some areas that need improvement, and I will do better. I believe that through hard work, my customer service work can be done better, and I will get more affirmation from the owners, and I will do my best to solve the owners' problems as soon as possible.

6. Summary of property manager's probation work

Looking back on the probation period in the past few months, I feel most grateful. First of all, I want to thank the company. It was the company that trained me and changed me. In xx Property, I learned how to be a good person, what is team spirit, what is a hard work and a harvest, and what is caring for others is caring for myself. Know how to be diligent and pragmatic in your work, and do every little thing with your heart on the basis that safety and economy are benefits. Then I want to thank our supervisor. Without his careful and patient teaching and urging, we can only call it a gang at best. Before joining this team, we went our separate ways and had a strong self-concept. It is the director's style of leading troops like soldiers and leading troops like brothers that taught me that orders must be followed and prohibitions must be stopped. Team spirit that subordinates obey superiors and personal interests obey the interests of the company. In others' eyes, security guards just stand guard and patrol, relaxed and comfortable. People who have this view are all wet, because security is like xx today, loose outside and tight inside. In other words, every security guard tightens his heart as soon as he takes up his post, always keeps a clear head and is always ready to guard against all emergencies. It is the company that trusts us to give us the safety of the whole company, and the department trusts me to give me this area, so I will complete every task with the best results. Therefore, the security guard has a great responsibility, a wide area and a big task, and his work cannot be sloppy.

For several months, I have been strict with myself with the attitude of educating people rather than self-discipline, and earnestly completed every task assigned to me by the department. Easy-going, courteous, respectful to superiors, United with colleagues, self-motivated, strong sense of security, fully recognized by department leaders and colleagues.

Although we have made some achievements in our work, there are still some shortcomings. Compared with experienced colleagues, there is still a certain gap, mainly reflected in the unstable working mood, lack of business skills and lack of work experience. These should continue to be strengthened, self-managed and actively studied.

7. Summary of property manager's probation work

20xx 65438 joined the company on February 7th. According to the needs of the company, I am currently working as a community security guard in xx, responsible for the security of the community. I am serious, careful and have a strong sense of responsibility and dedication, diligent and have great enthusiasm for my work; Cheerful personality, willing to communicate with others, good and skilled communication skills, strong teamwork ability; Strong sense of responsibility, truly complete the work assigned by the leader, and can cooperate with colleagues in the company and get along well. Since I joined the company, I have made some progress with the enthusiastic help and care of company leaders and colleagues. Generally speaking, I think I still have the following shortcomings and deficiencies:

First, ideological individualism is strong, random, careless, modest and prudent, and respectful and obedient;

Second, sometimes the ability to do things is not enough, and words and deeds do not pay attention to restraining themselves;

Third, the initiative of the work is not enough, the foresight and creativity of the work are not enough, and there is still a certain distance from the requirements of the leaders.

In my future work and study, I will be more strict with myself and learn from company leaders and colleagues with an open mind. I believe that with my high sense of responsibility and self-confidence, I will be able to correct these shortcomings and strive for greater progress in all aspects. According to the company's rules and regulations, after the probation period expires, those who have completed the probation period can be employed as regular employees of the company. Therefore, I hereby apply to the company: I hope to give a qualified evaluation according to my work ability, work attitude and work performance. Let me become a regular employee on time.

Come to work here. What I have gained is that I have made great progress and improvement in professionalism, ideological realm, professional quality and working ability, which also encourages me to keep advancing and perfecting in my work. I understand that the bright future of the company depends on everyone's efforts to create, and I believe that with the joint efforts of all employees, the bright future of the company will be even more brilliant. I will work harder and make continuous progress in the future, and contribute all my strength to the development of the company. I hope the superior leader will approve the transfer.

8. Summary of property manager's probation work

During this period of work and study, I have a relatively complete understanding of the company; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of getting familiar with the work, I gradually understood the company's core values, such as honesty, diligence, realism and innovation, which added new vitality to the company's steady development. The following is my self-evaluation during the probation period and a summary of my work performance. At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. As a property customer service, we should put the owner in the first place and try our best to meet the requirements of the owner. During the period of mastering customer service related skills, it is with such a firm belief that I will be strict with myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.

In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

Consciously abide by the rules and regulations of the property and insist on participating in every training of the property. I ask for positive progress, care for the company's bricks and tiles, and always devote myself to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.

Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence. I believe that we will do better and better through hard work.

9. Summary of property manager's probation work

In the past three months, with the help of project department leaders and colleagues, I have learned fine professional property knowledge that small companies can't contact. The following is a summary of the probation period: First of all, I sincerely thank the leaders and colleagues for their help, so that I can integrate into the new environment as soon as possible and have a new starting point in my work.

Secondly, through this period of work, I deeply realized that a big company is a profession. There are too many things to learn and adapt to in xx-professional knowledge, corporate culture, personnel relations, and even the original working methods and ways of doing things have to be restarted. At present, because our customer service manager is on maternity leave, my specific work has not been assigned. I have been assisting other property managers for nearly three months-the front desk, the dunning fee and so on. Generally speaking, the more you participate, the more you feel that your property specialization is insufficient, and the more you need to work hard in the future. As a newcomer, I am trying to learn the strengths of our excellent team. Each of them has different advantages, and I am proud to be in this group. During this period, I can't say that I have made any special achievements since I entered the company. But I think I work hard and have no lazy behavior that violates discipline. Although I'm a newcomer, I'm trying to keep up with my colleagues. Although my progress is slow, I am making progress.

In retrospect, the company gave me such a good opportunity. If I stay in China Shipping, I will definitely work harder to improve my business and other work-related knowledge. Within the scope of my present post, I am completely familiar with the NC charging system, and I am familiar with the composition, basic situation, contact information and payment method of the community owners in a short time. On the premise of knowing too little about my own property laws and regulations, I will seriously accept the company's training, and at the same time I will read more books on property laws and regulations myself.

As for the future prospect, we will do our best in the company's requirements and training. Being an excellent property customer service is my ultimate goal.

Finally, thank you for giving me the opportunity to join and serve China Shipping. Let me get in touch with the influence of excellent corporate culture and get a promotion from business to specialty in such a good enterprise. The most important thing is to find the direction of your future efforts. I hope I can pass the test and let me move on. thank you

10. summary of property manager's probation work

The probation period is almost over. Looking back on the work of these three months and summing up the gains and losses of these three months, I feel a lot. In the past three months, I have been keen on my work, being strict with myself, keeping my job order and always maintaining the attitude of "modesty", "caution" and "self-discipline". With the care and training of leaders and the help and support of colleagues, I always study hard, make positive progress, strive to improve myself, always work hard, complete my tasks seriously and perform my duties well. As a security guard, in my heart, Hublot Community is my home, leaders are my parents, colleagues are my brothers and sisters, and things in the community are my own business. I will carefully guard my home and let it thrive in a safe environment. I understand that as a family member, a security guard has the great responsibility of "guarding the community and guarding my home". Security is a special and dangerous job, but I am not timid or afraid. I remember a famous person once said, "We don't work for the boss, not just to make money. I am working hard for my dream and great future. " . We can only improve ourselves in performance. "Therefore, we must uphold a serious work attitude, do a good job in daily seemingly dull work, and do it well if you want. Resolutely complete every task assigned to us by the superior leaders, so that the leaders can rest assured.

Under the leadership of the department manager Li, we successfully completed this year's work tasks, which were satisfied by the residents/tenants and recognized by the leaders. Our work this year is a complicated three months. There are renovation projects for residents/tenants, and there are many people coming in and out. In addition, due to the impact of the current financial turmoil, the seriousness of the current public security form has increased our work pressure. In this case, we have strengthened the supervision and registration of people entering and leaving and construction workers, strengthened the inspection of buildings, completely eliminated the accident in the bud, and ensured the safety of the community.

After work, under the deployment of the department, we carry out physical training for security guards, including queue training and military boxing. Adhere to the expected goal and complete the training plan with good quality and quantity. At the beginning, I had the same complaint as the players, and felt that it was unnecessary to train this all day. But in the end, I realized that if we want to have excellent overall business skills and strong physical fitness, how can we play our role of "training for a thousand days and using troops for a while" without hard training? So we have been insisting.

As a security guard or volunteer firefighter, this year, in the fire safety training organized by the department and the emergency response plan in case of fire, I can seriously study the records and master the fire protection knowledge, and organize personnel to inspect and maintain the equipment on a regular basis in combination with the fire protection equipment and facilities in my community, so as to ensure the life and property safety of residents/tenants on the principle of "prevention first, combining prevention with elimination".