Summary of shopping mall construction work

Summary of shopping mall construction work

It is necessary to strengthen the construction of enterprise spiritual civilization and strive to improve the service level. The following is my summary of shopping mall creation for everyone. Welcome to reading.

Summary of Shopping Mall Creation: XX Shopping Mall, under the correct leadership of the headquarters and the leadership of the store manager, earnestly implements the various management systems of the shopping mall, closely focuses on "safety first, service first and integrity development", focuses on safeguarding the fundamental interests of the shopping mall, and takes wholeheartedly serving the business households as the breakthrough point to comprehensively carry out floor management. Through one year's efforts, the management of the second floor has been obviously improved, and all the work has been standardized and orderly, which has laid the foundation for the great prosperity and development of the shopping mall, and made the second floor present a good situation of stable, positive and harmonious development, and achieved gratifying results.

1, safety management

According to the safety management system of shopping malls, check the fire control facilities regularly, and check the key parts once a day, and form records. Inspect and patrol the fire exits in time, rectify the problems found in time, and feed them back to the leaders and relevant personnel, so that the unsafe hidden dangers can be solved in the first time, and no safety accidents occur throughout the year, ensuring the normal business of the mall.

2. Health management

Cleaning staff overcame the shortage of manpower, complicated corridors, complicated tasks, leaving early and returning late to clean, ensured the hygiene requirements of shopping malls, patiently persuaded business households to develop good hygiene habits, ensured the cleanliness of the second floor jurisdiction, and provided convenience for business households and customers.

Step 3 manage

Solve the problem of occupying roads that has not been solved for many years, get out of high-rise buildings, put goods and models, and obviously improve the business environment on the second floor, reflecting the new business pattern of elegant environment and convenience for the masses.

4. Charge management

Through the two-year fee management mode, the management fee and transfer fee (contract penalty) were collected on time this year, and there was no consignment phenomenon, which ensured the capital operation of the mall.

5. Succession management

Seriously implement the handover system stipulated by the store, with cohesion and records, to ensure that there are no mistakes in the handover process.

6. Attendance management

Staff can go to work and rest according to the regulations of the shopping mall, and there is no phenomenon of being late and leaving early all year round.

7. Complete the assigned tasks

Be able to complete all tasks of the mall layout in time, and successfully complete the rent collection of the mall this year, with no mistakes.

The above achievements are due to the care and help of the leaders of the mall, as well as the strong support and cooperation of the floor, logistics, electrician and night shift. However, there are also some shortcomings and problems in the work: first, the subjective initiative of management is not positive enough; Second, the anxiety at work is not bold enough; Third, it is not enough to actively report problems to leaders. These problems need to be solved seriously in the future work.

Key tasks for next year

Since the opening of the mall, starting from consolidating and developing the current excellent situation of the mall, adhering to the principle that enterprise development is the last word, implementing humanized and standardized management, creating an advanced floor of safety management, and combining with the actual situation on the second floor, we have done the following key tasks.

1. With the help of the excellent situation brought by management last year, according to the requirements of various management work in shopping malls, we should do a good job in team building and promote the safe and healthy development of shopping malls.

2. Actively participate in various activities of the shopping mall, support and safeguard the interests of the shopping mall, and be a model of taking the shopping mall as home and loving their jobs.

3, combined with the county's "fire safety, clear fire" activities, conscientiously implement the mall fire safety plan, fire emergency plan and various safety management regulations, do a good job in the second floor safety management, so that inspections are in place, publicity is frequent, measures are feasible, alarm bells are ringing, nip in the bud, and ensure the safety of property and personnel in the mall.

4, combined with the shopping mall environment construction, do a good job of health management on the second floor, to ensure that the second floor is not left behind, to be a pioneer in health management.

5. Do a good job in business development, standardize the commodity placement of business households, keep the commodity models out of high-rise rooms, keep the commodity placement of large-scale business households out of the prescribed scope, avoid crowding out business, ensure the smooth passage of shopping malls, orderly place goods, facilitate customers to shop, and improve the popularity of shopping malls.

6. Do a good job of handover. First, arrange off-duty personnel to occupy a top position. Second, meet and register the day shift and night shift personnel. Third, connect the problems that are easy to occur during handover, ensure the safety of shopping malls without hidden dangers and loopholes, and promote the healthy and orderly development of shopping malls.

To sum up, the 2XX years since the establishment of the mall will soon pass. Looking back on this year's work, I have gained a lot and felt a lot. With the support of leaders and the help of colleagues, we have successfully completed all the tasks assigned by the company with a serious and responsible working attitude. Report the work of XX year to the superior leaders as follows:

1. Actively cooperate with the department manager to carry out various inspections in the middle of each month, including: comprehensive inspection, fire-fighting equipment inspection and fire-fighting knowledge inspection. In the overall inspection, if there are problems in staff gfd, counter merchandise display, merchandise business scope, environmental sanitation, warehouse conditions, etc. , should be handled in time. If it cannot be handled in time, it should be followed up later to reflect the follow-up situation; In the inspection of fire-fighting equipment, if there are problems with fire-fighting equipment such as emergency lights, fire extinguishers and fire hydrants, make records and report the situation to the department manager to eliminate potential safety hazards; In the spot check of fire protection knowledge, especially for new employees, it is necessary to intensify the inspection, and re-examine those who fail the spot check, so that all employees can master "Yichang", know the use method of fire extinguishers, and know the specific location of fire exits and fire extinguishers nearest to their counters, so that employees can escape and save themselves in time in an emergency.

Second, actively organize various trainings. For new employees, there are two kinds of training when they enter the mall, including fire training and pre-job training, so that new employees can fully master all relevant knowledge before entering the work. Among them, 30 times of fire protection training were organized, with * * *1/9 people trained by the security department, with 1 14 people taking the exam of "XX safety production and fire protection knowledge" and 10 people taking part in the study of the new fire protection law. Starting from this year, our department is responsible for organizing pre-job training, * * * organizing 18 pre-job training, and I am responsible for three pre-job training, so that employees can understand all kinds of situations in the mall, and we have also been trained. It's really not easy to experience being a lecturer for the first time.

Three, handling complaints about the quality of goods and services in this department. Listen patiently to customers' complaints and keep smiling. We don't want to complain, but we can't avoid complaining. I handle complaints with a "strict, serious, positive and efficient" work style and find out the reasons. Only in this way can we turn bad things into good things and fundamentally reduce complaints. This year, individuals handled 9 complaints, and with the help of department managers, customer satisfaction reached over 95, which strengthened customer confidence. However, complaint handling skills need to be further studied and accumulated.

Fourth, responsible for the class meeting. The contents of the class meeting include: company notice, knowledge training, reminding, summarizing yesterday's work items, emphasizing safety precautions, encouraging short stories and so on. Communicate company documents and meeting spirit to every employee in time. Therefore, it is very necessary to hold class meetings every day and preside over class meetings 2-3 times a month.

Fifth, do a good job of on-site inspection. Patrol inspection is particularly important, not only to supervise employees' gfd, service attitude and labor discipline, but also to punish and educate employees who violate the company's rules and regulations, so that employees can fundamentally reduce or eliminate making mistakes again to convince others. It is also necessary to take on-site safety precautions. Patrol should be strengthened on holidays, Saturdays and Sundays to ensure the normal business of shopping malls. It is necessary to do a good job of publicity through the morning meeting, so that employees can do a good job in the safety prevention of their counters, and at the same time do a good job in supervising the promotion of sightseeing avenue on the first floor and atrium on the second floor.

VI. Cooperate with the company to carry out a series of training activities with the theme of "Quality Service for National Day". By organizing special class meetings and assessing service knowledge, we will further standardize service standards, improve service mechanism and improve service level. * * * Organize the team 122 people to participate in the service knowledge assessment; At the same time, actively participate in the "Monday class" with department managers as trainers. The opening of "Monday class" provided a platform for us to learn, exercise and show our personal abilities, which inspired my enthusiasm and thanked every trainer for their hard work. I believe I will have the opportunity to participate in it in the future.

Seven, actively participate in the company's corporate culture construction activities. June 5438+10, cheering for my basketball players and winning the men's and women's basketball championships; In "three". 8 "Women's Day, for all female employees for entertainment and guidance exercises, enthusiasm; Participate in the third fun sports meeting organized by the group in May, and arrange our team 13 sales staff to participate. We showed the good image and spiritual outlook of xx people in Zhuhai to the public with full enthusiasm and the best state. In July, we participated in an outdoor development training organized by the group, which provided us with a platform for mutual communication and an opportunity to exercise and hone our will. To celebrate the 60th birthday, a literary evening with the theme of "Prosperous China, Harmony and Tax Exemption" was grandly staged in Zhuhai City Hall. I was lucky enough to participate in the performance "Voice of Encouragement", which was well received by the staff, indicating that we all worked really hard. This is the result of months of rehearsal. I believe that we will put the mental outlook and enthusiasm displayed on the stage into our future work. In June+10, 5438, I participated in a four-day militia training organized by the regiment. During the training, I deeply realized that the more difficult the conditions are, the more people's will can be exercised, and the responsibility and mission of being a militia can be explained by actions.

Summary of Shopping Mall Creation III I joined Shenzhen Renrenle Commercial Chain Group Co., Ltd. in August of 20XX, and I feel very honored to be the operation director of the department store XX advocated by the company.

I deeply feel that I am a terminal operator. The main responsibility is to maintain the orderly operation of the entire first floor site operation order. The specific daily work content mainly includes the standardized management of employees and after-sales service of goods.

Over the past six months, with the concern of leaders, the support and cooperation of colleagues and the joint efforts of employees, I have performed my duties well, successfully recruited * * * brand clothing into the market, and basically completed all tasks assigned by leaders.

As the saying goes, "Interlacing is like a mountain". How to be a good floor supervisor is still a brand-new topic for me. To this end, I will continue to learn, enrich myself, do one line, love one line, and specialize in one line. On the one hand, I will read a book without words. We should also learn from leaders, colleagues and employees with an open mind. Learn their professional knowledge, working methods, marketing skills and the art of dealing with people. At the same time, in daily life, we insist on "seeing more, listening more, thinking more and doing more". Through the organic combination of study and practice, gradually improve their theoretical and professional quality.

Pay attention to standardized management and improve the overall quality of employees. This year, the sales staff of the counter are frequently transferred, and the new employees are not familiar with the discipline and business operation of the mall. I have strengthened supervision and law enforcement in my usual work. Especially the down jacket counter in the lobby on the first floor, most of the salespeople are temporary, and the personnel transfer is particularly diligent. () These new employees are not disciplined and often go to work, eat and take care of their children. I improved the staff's sense of discipline from the initial reminder to the warning to the final fine. Make some new employees quickly enter the work role, develop good professional habits, and maintain the good image of the mall.

Strengthen on-site inspection to ensure good business order. The job of the floor supervisor is the scene, and the work content is very specific and trivial. This also requires a strong sense of responsibility to ensure that all kinds of specific trivial work are solved on the spot. Make the business order run well and provide customers with convenient and comfortable shopping space.

Adhere to fair, reasonable and flexible handling of commodity complaints. The problems existing in commodities should be based on rules. That is to maintain a good reputation among consumers and try to gain the understanding and support of agents. In the past six months, I have also handled several complaints, and basically all of them have been successfully resolved through consultation between customers and agents. Every time I successfully solve a complaint, my heart is full of sense of accomplishment, and my efforts have not been in vain.

Leading colleagues, 20XX years make me reluctant to part. In the past six months, I have shed hard sweat and tears. It is because I have experienced this little bit of sour and sweet that I keep growing and making progress. In the 20XX years of work, I will strengthen my business knowledge and further improve my field management and my own management level. Cooperate with the store managers to convey reasonable information and suggestions to the agents in time to improve the operation efficiency and image of the mall. I hope I will have a happy work in the future and find more happiness in my work!

Four hours have passed since the summary of the establishment of the mall, and xx year is drawing to a close. In the past year, under the care and guidance of leaders and colleagues, through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:

First of all, the gains from the work mainly include:

1, on the eve of the opening of the mall, follow up the land reclamation work of the mall, get familiar with the basic knowledge of property management of the mall, and strive to do a good job in the preliminary work of the mall.

2. Cooperate with other colleagues in the office to carry out daily work, logistics services, health and discipline inspection, and follow up the hygiene situation of shopping malls and offices for assessment and supervision every day.

3. Under the guidance of the superior leader, be responsible for following up every activity after the opening of the mall, so that the activity can be successfully completed.

4. Work hard with colleagues to complete the arrangement in the early stage of each activity.

5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.

Second, shortcomings in the work.

Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:

1, lacking the basic knowledge of office work, often looks awkward and sometimes even feels at a loss when carrying out specific work.

2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.

3, the mall property management is not mature enough, which directly affects the work effect.

4, the work is not detailed enough, and mistakes often appear on small problems.

5, the efficiency is not fast enough, and the understanding of leadership intentions is not in place.

Three, adhere to the principle of unity of management, service and benefit.

The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-the-spot observation, we can master the problems and deficiencies in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.

Four, strengthen the construction of enterprise spiritual civilization, and strive to improve the service level.

1. In view of the new opening of the mall and the large number of new employees, in order to ensure the service quality:

2. Strengthen the education of service standards for employees, establish a good service image from the attitude of shop assistants, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees.

3. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment.

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