How to be an excellent property management manager

The characteristics of the property management industry determine that the owners are the first to worry about the world. As long as the owner needs it, we will respond and coordinate the rubbings. We must not slack off on weekdays. Away from the comfortable environment of a cup of tea and a newspaper, our employees have to bear psychological pressure from all sides. No wonder someone once joked that it is more difficult to be a property manager than a neighborhood Committee! It is even harder to be the leader of the property management office! Because of this, it is particularly important for property management enterprises to cultivate and select an excellent management office manager. First, excellent moral character and professionalism As a manager of the management office, your words and deeds will affect your subordinates and employees. Always take the lead in setting an example People serve virtue, not strength. Employees serve your morality and the role you play in your work. Regardless of personal gains and losses, I have the spirit of hard work and complaining about others. As a management office manager, professionalism is the cornerstone of good property service management. Former national team coach Milu once had a famous saying that attitude determines everything, and now there is also a famous saying in the property management industry that dedication determines everything! Careful, patient and down-to-earth working attitude is absolutely indispensable. If you don't carefully observe and prevent any situation in the management area, don't patiently communicate with the owners in the management area, and don't solve everything for the owners in the management area, then your work will not be affirmed by the owners and recognized by the leaders. Second, the necessary comprehensive knowledge and solid professional knowledge. The property management industry covers a wide range, and property managers need to master the necessary comprehensive knowledge and solid professional knowledge. 1 As the manager of the property management area, you must be familiar with the policies and regulations related to the property management industry. If you don't understand, you will become passive. 2 Property management service etiquette knowledge. The most intuitive way to measure and evaluate the property management level of a property management company comes from the embodiment of the quality of all employees in the property management office. Management office manager, while paying attention to etiquette, you should always pay attention to the perfection of employee service etiquette details in your daily work, so as to maintain and improve the company's good reputation. Must be familiar with the operation process of property management and ISO quality management system. For some problems related to real estate development in site management, such as building structure, water supply and drainage, strong electricity and weak electricity, etc. As the manager of the management office, you should have professional knowledge in this field. Otherwise, the work in the property management area cannot be carried out through normal channels, let alone standardized. Without the necessary comprehensive knowledge and solid professional knowledge, you simply don't know how to deal with the complicated property management work at present. Three, five essential abilities The first is the ability to bring a good team. The managers of the management office must understand that a person's strength is limited, but it is very important to build an indestructible, indomitable and talented team. The collective strength has grown and personal performance has disappeared, but his contribution to organizational goals is incomparable to any manager who only highlights personal performance. Every employee's personality is different, some are lively, can enliven the atmosphere, some are not good at words, but can do specific work, some are honest and frank, but easy to offend people, some are capable, but also have shortcomings. As a manager of such a team, you must be very clear about the personalities of subordinates, make use of their advantages, avoid their shortcomings, help shape their ideal personality and lay a solid foundation for the success of the team. At the same time, strictly manage subordinates and emphasize performance? We should also know more about the hardships and difficulties in their work. After all, they are on the front line, and the problems they face are also faced by managers. Help them solve all difficulties in their work and encourage them more. Only in this way can we unite and lead our own team and make it more stable, powerful and effective. The second kind of executive ability. Execution is the guarantee for property management enterprises to improve their competitiveness. Whether the regional execution of property management is in place not only reflects the overall quality of all staff in the management office, but also reflects the quality and mentality of managers in the management office. Good executors can make up for the lack of planners, so the quality of talents determines the quality of services. For example, if a property management enterprise has passed the series certification of ISO9000, then the regional manager of property management needs to strictly implement the quality standard of lS09CCD in daily management to control the service quality. But the owner's satisfaction is an objective standard to measure the quality of property management services, and the strength of execution will be directly reflected here. The innovation ability of the second management mode. The society is progressing, the times are changing, and the thinking is constantly updated. Our property management model, if always stagnant, will always be in a passive situation, not to mention any competition. The industry situation is changing, peer competition is becoming increasingly fierce, and owners' understanding of various policies and regulations on property management is becoming more and more mature. As a property management manager, we should be fully aware of this, so we should constantly improve the quality and quantity of services within our jurisdiction, improve our service attitude, and change various environments within our jurisdiction, so as to be in an invincible position in the competition. Fourth, good communication and coordination skills. Every day, the manager of the property management office has to face all kinds of owners and their employees in the management area, as well as the company leaders, government functional departments and business relations with the management office. Without good communication and coordination skills, there will be some obstacles and resistance to the management of the management office. You must effectively understand the instructions of the company leaders, and strictly implement them, and feedback the problems in the implementation process to the company leaders in time, so that the company leaders can effectively adjust their decisions. Should it serve as a bridge between government departments and business relations? While fully safeguarding the company's interests, we should find a support point in the interests of all parties, that is, the interests of * * * * are consistent to achieve a win-win situation. However, if the interests conflict, managers need to exert their super communication and coordination ability to strive for the best interests of the company. Facing the owners in the management area, the property management enterprise is a service industry after all. What you need to consider is how to satisfy the owner, which requires you to make friends with the owner with a sincere attitude while being down-to-earth, understand the difficulties and needs of the owner and solve them. Owner's satisfaction is the guarantee of the company's economic indicators and the goal of our work. The fifth kind of shrewd financial management ability. The survival of enterprises can not be separated from cash and profits, and the sustainable development of enterprises can not be separated from cash and profits. How to create maximum benefits for enterprises is the ultimate goal of working here as a famous management office manager. However, increasing revenue and reducing expenditure is the only way to achieve this goal. "In this meager profit industry, it is imperative to save every unnecessary expense. You must have a detailed account in your heart and know how much you earn, how much you spend and how much you earn. " At the same time, open source is also the key to profit, so we must have a precise financial vision! Increase the value of resources, seek profit growth points in many ways while daily income, and ensure that the management office achieves the maximum profit goal. The above points are the essential qualities of an excellent management office manager, but appeal, cohesion, affinity, witty conversation, quick response and sense of humor are far from enough. At the same time, it is equally important to read widely, treat others sincerely, think carefully, analyze carefully and handle things comprehensively. Any decision may affect the overall situation, and we must strictly grasp the appropriate scale.