How to do a good job in property maintenance service

First, be familiar with the distribution of various houses in residential areas, the internal and external structures of houses, the direction and distribution of pipelines of water, electricity and fire protection systems of ancillary facilities, the main control positions of pipelines, and the performance and use of equipment.

Second, strengthen the study of business knowledge and understand the construction drawings. Draw a simple plan and general system diagram of the pipeline, which can clearly and correctly mark the location of the fault.

Third, the repairman should have skilled construction skills. On the basis of mastering one's major, learn the basic knowledge of water, electricity and civil engineering, standardize the operation, and achieve multi-purpose for one person to meet the needs of residential maintenance.

Four, often patrol residential areas, grasp the operation and good condition of public facilities, such as damage, hidden dangers or other abnormal situation, should promptly organize personnel to repair. Ensure that public facilities are in good condition and equipment is running normally.

Five, often patrol residential areas, to ensure the smooth flow of water pipes, according to the requirements of the specification every six months to dredge rainwater wells and pipes, to ensure that sewage in residential areas does not overflow.

Six, maintenance workers in the maintenance of the floor, first of all, to accurately find the real cause of water leakage, water seepage, so that a repair, less repair or no repair.

Seven, electrician must hold relevant certificates, and strictly abide by the safety production procedures and operating procedures. Wear work cards, work clothes, insulated shoes and other safety protection facilities.

Eight, maintenance of water supply pipeline, must close the main valve, notify residents in advance to prepare for water storage.

Nine, take good care of tools, after each use, you must check the performance of tools, machine accessories, etc. , whether in good condition.

Ten, to provide free or paid services to households, the requirements are as follows:

1, urgent repairs can't stay overnight, and minor repairs should be completed within a limited time.

2. Wear work card for on-site maintenance, with warm attitude and thoughtful service.

3. According to the charging standard set by the management office, it shall be collected and turned over to the management office. Do not misappropriate it without authorization, and offenders will be fined 100-500 yuan.

4. Do not ask the residents for tips or benefits, charge without receipt, overcharge, undercharge or overcharge. Offenders shall be fined 10 times the amount of fees payable.

5. Comply with the requirements of residents. Without consent, the pipeline shall not be changed without authorization, that is, the color matching.

6. You are not allowed to rummage around at home. If there is theft, once it is discovered, it will be immediately sent to the police station for handling, and the management office will dismiss it.

7. It is forbidden to repair household appliances, steal accessories or replace them with inferior accessories. If residents suffer losses, once found, the management office will order them to compensate for the corresponding losses, and will also dismiss them. If the circumstances are serious, they will be sent to the public security organs for handling.

Eleven, complete other tasks assigned by the superior.